Deck 2: Managing Diversity: Releasing Every Employees Potential

Question 1

Internal dimensions of diversity are more likely than external dimensions to be under our control.

Answer 1

False
Explanation: Internal dimensions, for the most part, are not within our control, but they strongly influence our attitudes and expectations and assumptions about others, which, in turn, influence our behavior.

Question 2

Affirmative action is an outgrowth of equal employment opportunity legislation.

Answer 2

True
Explanation: Affirmative action is an outgrowth of equal employment opportunity (EEO) legislation. The goal of this legislation is to outlaw discrimination and to encourage organizations to proactively prevent discrimination.

Question 3

Diversity encompasses both differences and similarities.

Answer 3

True
Explanation: Diversity represents the multitude of individual differences that make people different from and similar to each other.

Question 4

Diversity is an issue of age, race, and gender.

Question 5

Work location represents an organizational dimension of diversity.

Question 6

Affirmative action programs typically impose quotas on employers.

Question 7

Women hired under affirmative action programs exhibit higher performance when they believe they are hired due to their competence.

Question 8

Although affirmative action created tremendous opportunities for women and minorities, it does not foster the type of thinking that is needed to effectively manage diversity.

Question 9

Discrimination occurs when employment decisions about an individual are due to reasons not associated with performance or are not related to the job.

Question 10

Flexible scheduling and job reassignments are examples of reasonable accommodation.

Question 11

Personality is the central layer of diversity and represents a stable set of characteristics responsible for a person's identity.

Question 12

Affirmative action plans are not supported by people who possess racist or sexist attitudes.

Question 13

Employment laws require organizations to reasonably accommodate employees' sincerely held religious practices even if doing so would impose an undue hardship on the employer.

Question 14

Educational background represents an internal dimension of diversity.

Question 15

Diversity represents the multitude of individual differences that make people different from and similar to each other.

Question 16

Sexual orientation represents an external dimension of diversity.

Question 17

External dimensions of diversity contain an element of control or choice.

Question 18

Affirmative action is the same as managing diversity.

Question 19

Affirmative action plans are viewed more positively by people who are conservatives and Republicans.

Question 20

The goal of affirmative action programs is to enable people to perform up to their maximum potential.

Question 21

The phenomenon of glass ceiling resulted in women finding themselves in lower-level jobs.

Question 22

Minorities experience more pyschological support than whites.

Question 23

Social categorization theory predicts that heterogeneity is better than homogeneity in terms of affecting work-related attitudes, behaviors, and performance.

Question 24

Social categorization theory implies that similarity leads to liking and attraction, thereby fostering a host of positive outcomes.

Question 25

Equal access to training and learning opportunities when it comes to new technology will help to keep older workers engaged and committed to working.

Question 26

Millennials account for the largest block of employees in the workforce.

Question 27

College graduates are typically lacking in terms of teamwork skills, critical thinking, and analytic reasoning.

Question 28

Gen Xers are patriotic, loyal, disciplined, and have respect for authority.

Question 29

Managing diversity enables people to perform up to their maximum potential through changing an organization's culture and infrastructure.

Question 30

Organizations can use diversity as a strategic advantage if employees fail to contribute their full talents, abilities, motivation, and commitment.

Question 31

Many Millennials are being managed by Boomers who possess very similar sets of personal traits.

Question 32

The term glass ceiling was used to represent an absolute barrier or solid roadblock that prevented religious minorities from advancing to higher-level positions.

Question 33

Diverse groups are expected to do a better job in later phases of problem solving.

Question 34

Millennials are entitled, civic minded, and have close parental involvement.

Question 35

As well-educated workers begin to look for jobs commensurate with their qualifications and expectations, absenteeism and turnover likely will increase.

Question 36

The primary reason for managing diversity is the ability to grow and maintain a business in an increasingly competitive marketplace.

Question 37

Workforce demographics are statistical profiles of the characteristics and composition of the adult working population.

Question 38

Simple work assignments should be provided in order to keep older workers engaged and committed to working.

Question 39

According to information/decision-making theory, diverse groups are more likely to possess a broader range of task-relevant knowledge, skills, abilities, opinions, and perspectives than less diverse groups.

Question 40

The phenomenon of glass ceiling resulted in women finding themselves in jobs with more visibility, power, and influence.

Question 41

Sexual harassment is an example of hostile work environments.

Question 42

Which of the following is an example of reasonable accommodation of sincerely held religious beliefs?

A)Children in the workplace and mandatory child care
B)Regular 20 hour work weeks
C)Quotas on promotions
D)Flexible scheduling
E)Technical training for all senior executives

Question 43

Marital status is an example of a(n) _____ dimension of diversity.

A)core
B)surface-level
C)organizational
D)internal
E)external

Question 44

Diversity can enhance the number of contacts a group or work unit has at its disposal.

Question 45

Ethnocentrism represents the feeling that one's cultural rules and norms are superior or more appropriate than the rules and norms of another culture.

Question 46

_____ is an example of an internal dimension of diversity.

A)Income level
B)Religious belief
C)Sexual orientation
D)Marital status
E)Educational background

Question 47

An overabundance of political savvy on the part of diverse employees is one barrier to implementing successful diversity programs.

Question 48

Differences are highly valued when an organization uses R Roosevelt Thomas Jr's toleration approach.

Question 49

_____ is an example of an external dimension of diversity.

A)Sexual orientation
B)Ethnicity
C)Age
D)Personal habit
E)Race

Question 50

R Roosevelt Thomas Jr's isolation approach maintains the current way of doing things by setting the diverse person off to the side.

Question 51

Which of the following statements is true about diversity?

A)It is synonymous with similarities among different groups of people.
B)It synonymous with affirmative action.
C)It represents the multitude of individual differences and similarities that exist among people.
D)It is an issue of age, race, or gender.
E)It is an issue of being Catholic, Jewish, Protestant, Muslim, or Buddhist.

Question 52

Differences are encouraged when using R Roosevelt Thomas Jr's suppression approach.

Question 53

_____ is an example of an organizational dimension of diversity.

A)Marital status
B)Physical appearance
C)Seniority
D)Sexual orientation
E)Gender

Question 54

R Roosevelt Thomas Jr includes the category "deny" in his generic action options.

Question 55

Which of the following is an example of an external dimension of diversity?

A)Income
B)Gender
C)Physical ability
D)Race
E)Ethnicity

Question 56

According to information/decision-making theory, homogeneous groups make better quality decisions than more heterogeneous groups.

Question 57

_____ is the core layer of diversity.

A)Work location
B)Seniority
C)Race
D)Religion
E)Personality

Question 58

_____ is an example of an internal dimension of diversity.

A)Race
B)Management status
C)Parental status
D)Income level
E)Religion

Question 59

Diversity climate is a subcomponent of an organization's overall climate.

Question 60

Fault lines form when work-group members possess varying demographic characteristics.

Question 61

Sally had been working in a financial company for five years. She executed her duties sincerely and was extremely competent in her job. However, she was not given the opportunity to advance to higher-level positions. Which of the following was Sally facing?

A)Affirmative action
B)EEO regulations
C)Glass ceiling
D)Revolving door
E)Invisible step

Question 62

The primary reason for managing diversity is to:

A)conform to legal requirements.
B)to correct an imbalance, an injustice, a mistake, or outright discrimination that occurred in the past.
C)treat everyone morally and ethically.
D)achieve positive social identity.
E)to be able to grow and maintain a successful business in an increasingly competitive marketplace.

Question 63

Affirmative action programs often have _____ effects on the job satisfaction of women and minority employees who supposedly benefited from them.

A)negative
B)minimal
C)positive
D)beneficial
E)proactive

Question 64

The term glass ceiling was used to represent a solid roadblock that prevented women from:

A)gaining employment.
B)working with people within organizations.
C)getting basic civil liberties.
D)working with other women on a daily basis.
E)advancing to higher-level positions.

Question 65

Which of the following is true about an affirmative action?

A)It legitimizes quotas.
B)It is viewed more positively by people who are liberals and Democrats than conservatives and Republicans.
C)It requires companies to hire unqualified people.
D)It fosters the type of thinking that is needed to effectively manage diversity.
E)It is a natural intervention aimed at giving management a chance to correct an imbalance.

Question 66

Which of the following statements affirmative action is true?

A)It imposes quotas on employers.
B)It legitimizes quotas.
C)It is not supported by people who possess racist or sexist attitudes.
D)It fosters the type of thinking that is needed to effectively manage diversity.
E)It is a natural intervention.

Question 67

Sven is a 51-year-old white male who works as a manager in the marketing department of a small organization in Sweden. He has 12 years seniority at his current organization. He is relatively outgoing in social settings and is married. His favorite hobbies include boxing and cooking. Which of these characteristics represents an organizational dimension of diversity?

A)Being 51
B)Loving boxing
C)Living in Sweden
D)Being married
E)Having 12 years seniority

Question 68

Which of the following would reduce a mismatch between educational attainment and occupational requirements?

A)Hire college graduates who are poor at critical thinking but highly competent technically.
B)Apply self-managerial techniques in the organization.
C)Hire high-school graduates working in entry-level positions.
D)Hire college graduates with critical thinking and analytic reasoning.
E)Adopt a system of decentralization in the organization.

Question 69

Affirmative action programs:

A)can only be imposed by the CEOs of the concerned companies.
B)impose quotas on employers.
C)require companies to hire unqualified people.
D)are the outgrowths of equal employment opportunity (EEO) legislation.
E)are embraced by white males in the workforce.

Question 70

Ruth had a job in a marketing firm, that did not have any profit-loss-responsibility and that had poor visibility, power, and influence. This implies that Ruth was experiencing the difficulties of a(n) _____.

A)affirmative action
B)EEO regulations
C)revolving door
D)glass ceiling
E)invisible step

Question 71

_____ is an artificial intervention aimed at giving management a chance to correct an imbalance, an injustice, a mistake, and/or outright discrimination.

A)Ethnocentrism
B)Managing diversity
C)Cross-cultural training
D)Job redesign
E)Affirmative action

Question 72

Which of the following statements racial groups is true?

A)Minorities tend to earn less personal income than whites.
B)Asians have the lowest median income.
C)Minorities experience more psychological support than whites.
D)Minorities experience less perceived discrimination.
E)Minorities do not suffer subordination.

Question 73

_____ involves creating organizational changes that enable all people to perform up to their maximum potential.

A)Affirmative action
B)Core dimension of diversity
C)Managing diversity
D)Valuing diversity
E)Workforce demographics

Question 74

Which of the following is a result of having glass ceilings?

A)Women find themselves in lower-level jobs.
B)Women find themselves in jobs that have profit-and-loss responsibility.
C)Women tend to have more visibility in their jobs.
D)Women tend to have higher power in their organizations.
E)Women tend to be more influential in their organizations.

Question 75

Which of the following would reduce a mismatch between educational attainment and occupational requirements?

A)Spend less money on employee training.
B)Use phased retirement programs that encourage unskilled employees to work beyond retirement age.
C)Outsource technical work to other countries with a highly skilled population.
D)Hire fewer immigrants to fill entry-level positions.
E)Adopt a system of decentralization in the organization.

Question 76

Women and minorities hired on the basis of affirmative action were found to experience _____.

A)more stress
B)greater job satisfaction
C)greater organizational commitment
D)greater career satisfaction
E)more competencies

Question 77

_____ refers to an invisible barrier blocking women and minorities from top management positions.

A)Affirmative action
B)Glass ceiling
C)EEO regulations
D)Revolving door
E)Restricted step

Question 78

Paris was recently hired for a managerial position in a large high-tech firm. The organization has an active affirmative action program, and Paris thinks that the fact that she is female might have influenced the hiring decision. Paris is likely to experience _____ compared to employees selected solely on the basis of merit.

A)less stress
B)greater job satisfaction
C)greater organizational commitment
D)greater career satisfaction
E)negative stigmatization

Question 79

_____ are statistical profiles of the characteristics and composition of the adult working population.

A)High-performance work practices
B)Task performances
C)Marketing strategies
D)Workforce demographics
E)Deep-level diversities

Question 80

Joey is a 36-year-old white male who works as a teacher in the Pacific Northwest. He has 2 years seniority at his current organization. He is an introvert in social settings and he recently got divorced. His favorite hobbies include professional wrestling and wine tasting. Which of these characteristics represents an internal dimension of diversity?

A)Being 36
B)Loving wrestling
C)Living in the Pacific Northwest
D)Being divorced
E)Having 2 years on the job