Deck 15: Interpersonal Organizational Communication: Mastering the Exchange of Information

Question 1

Bret had many spelling and grammar mistakes in his report, some of which made the content difficult to understand.This is an example of poor decoding.

Answer 1

False
Explanation: The receiver does the decoding, which is interpreting and trying to make sense of the message.This is not where the problem lies; rather, Bret did a poor job of encoding the message.

Question 2

The communication process begins with the transmission of a message through a medium.

Answer 2

False
Explanation: Encoding the message is the first step of the communication process .

Question 3

Noise is defined as any physical sound that interferes with accurate communication between two people.

Answer 3

False
Explanation: Noise is any disturbance that interferes with the transmission of a message.It can occur in any medium, as when you have static in a radio transmission, fadeout on a cell phone, loud music when you're trying to talk in a noisy restaurant, or even in the encoding or decoding, as when a pharmacist can't read a prescription because of a doctor's poor handwriting.

Question 4

Poor communication between staff and managers has a financial cost to organizations.

Question 5

The danger of using a lean medium for nonroutine matters is overloading; the medium typically provides more information than is necessary.

Question 6

Neha did not receive an important e-mail from a client because, unbeknownst to her, her company's e-mail server was down.This is an example of a receiver barrier.

Question 7

Encoding is defined as an attempt to disguise a message so that only the desired recipient can interpret it.

Question 8

Noise can affect written and spoken messages, and even nonverbal ones.

Question 9

If you must tell your subordinate that he is facing a sexual harassment investigation, you should use a lean medium of communication.

Question 10

A speaker that isn't working properly at a fast-food drive-through is an example of a communication barrier.

Question 11

The sun was right in Sienna's eyes, so she looked away and missed the coach's demonstration of a defensive technique.In this case, the sun acts as noise in the communication process.

Question 12

The pathway by which a message travels is called the medium.

Question 13

You are an efficient communicator when your intended message is accurately understood by the other person.

Question 14

Eli shut his eyes and dropped his head into his hands when his boss announced the holiday schedule.This is an example of feedback.

Question 15

Communication is the transfer of information and understanding from one person to another.

Question 16

If you are nervous in a job interview, it is best that you admit it.

Question 17

A rich medium of communication is best for nonroutine situations and to avoid oversimplification.

Question 18

A telephone call is a richer medium than a personal letter.

Question 19

Media richness indicates how well a particular medium conveys information and promotes learning.

Question 20

Face-to-face communication is the leanest form of communication.

Question 21

Women are slightly more likely than men to negotiate their starting pay.

Question 22

A stereotype consists of harmful beliefs that suppress minority groups of people.

Question 23

Folding one's arms can be interpreted as defensiveness.

Question 24

The study of the meaning of words is called semantics.

Question 25

Effective communication begins with challenging, at least mentally, what you have heard.

Question 26

Vertical communication refers solely to the flow of messages down the hierarchy, or in other words, bosses communicating with subordinates.

Question 27

More often than not, a male executive who wants the advice of an executive coach will turn to a woman.

Question 28

Nonverbal communication consists of messages sent using written rather than spoken media.

Question 29

One's ego can affect how receptive that person is to being influenced by others.

Question 30

Trust between parties is an important element in preventing communication problems.

Question 31

Time-zone differences can be a physical barrier to communication.

Question 32

Jargon is an example of a physical barrier to communication.

Question 33

According to Deborah Tannen, women are more tactful than men when it comes to giving feedback.

Question 34

According to research, touching is typically detrimental to teamwork.

Question 35

One of the ways to improve communication is to show animation.

Question 36

When a supervisor tells you, "We need to get this done right away," the supervisor has created a semantic barrier to the communication process.

Question 37

A smile does not convey the same emotions in different countries.

Question 38

Jargon is the use of foreign language terms to represent concepts in American business.

Question 39

Eye contact signals the beginning of conversation; people typically tend to look at others when beginning to speak.

Question 40

Among gender difference in communication is the idea that men are more likely than women to ask questions.

Question 41

When a subordinate recommends to her manager that their department get additional help for the inventory process, it is considered vertical communication.

Question 42

Multicommunicating represents the use of technology to participate in several interactions at the same time.

Question 43

High-definition videoconference systems that simulate face-to-face meetings between users are known as virtual conference technology.

Question 44

Most people would rather give up their TVs or the Internet than their mobile phones.

Question 45

Among users of social networks, the older the user, the more likely that person carefully monitors the content of the profile and who has access to it.

Question 46

A system of safeguards for protecting information technology from threats is known as cyber-defense.

Question 47

Texting and checking one's e-mail during group meetings has become commonplace and accepted in the workplace.

Question 48

Compensation is the most important factor for Millennials in choosing employment.

Question 49

Management by wandering around helps reduce the distortion that occurs with formal communication flowing up a hierarchy.

Question 50

Foregoing the use of an agenda for a work meeting makes it harder for participants to add excessive items and thus helps streamline the meeting.

Question 51

Telework is a broad term than encompasses not just working from home but working from anywhere.

Question 52

Research finds that reducing an organization's travel budget also reduces its revenue and profitability.

Question 53

The greater the use of e-mail within an organization, the more connected coworkers feel.

Question 54

Management by wandering around is an example of a formal communication channel.

Question 55

Vertical communication is impeded by rivalry between work units.

Question 56

The average worker receives 200 e-mails a day.

Question 57

Telecommuting is more common for jobs that involve brain work requiring concentration and limited interruptions.

Question 58

The right of people not to reveal information about themselves is known as privacy.

Question 59

The grapevine is faster than formal channels of communication.

Question 60

The main purpose of horizontal communication is coordination between and within work units.

Question 61

Today, problems with smartphones are mere annoyances.

Question 62

The process of translating a message into understandable symbols or language is called

A)encoding.
B)transforming.
C)mediating.
D)decoding.
E)enriching.

Question 63

An audience is unlikely to remember more than a few points from a speech.

Question 64

When the band came out on stage and the lead singer shouted, "Hello, San Antonio!" the crowd roared with applause.The crowd's response is an example of

A)decoding.
B)medium selection.
C)noise.
D)encoding.
E)feedback.

Question 65

Which of the following is a step in the communication process?

A)Noise is eliminated from the message.
B)The sender decodes the message.
C)Possible receivers are considered.
D)The message is transmitted through a medium.
E)The receiver selects the medium.

Question 66

Advice to help streamline your reading includes asking subordinates to screen, scan, or summarize it for you.

Question 67

By and large, speed reading isn't effective because it does not work well for difficult or unfamiliar material.

Question 68

When your reader is attached to a solution other than the one you propose, your writing should order points from most controversial to least.

Question 69

Internet-based and mobile technologies used to generate interactive dialogue with members of a network are collectively known as social media.

Question 70

Communication is

A)speaking or writing so that another is able to comprehend the meaning.
B)interpretation of messages sent via any media.
C)the combined activities of speaking and listening.
D)the transfer of information and understanding from one person to another.
E)a process involving only the sender, message, and receiver.

Question 71

Which of the following is not an example of noise in the communication process in a typical classroom?

A)A student in the back of the classroom texting a friend.
B)Groundskeepers mowing the lawn outside the classroom window.
C)A student responding to a professor's request for questions.
D)Uncomfortable classroom desks.
E)An attractive person walking by the open classroom door.

Question 72

Diminished ethics by businesspeople is one of the drawbacks commonly associated with the use of social media.

Question 73

The main purpose of those with an evaluative listening style is to try to determine the speaker's main message and important points.

Question 74

If you have little experience, the top selling points about yourself in a job interview should be

A)related to your level of education.
B)about your parents and their accomplishments.
C)your personal qualities.
D)predictions you have made for your future.
E)extracurricular activities in which you've taken part.

Question 75

To be a better listener, you should not distract the speaker with questions.

Question 76

One study found that the top predictor of success and upward mobility is how much a person enjoys public speaking and how effective the person is at it.

Question 77

Top-down reading requires managers to summarize important information in reading and to share it with subordinates.

Question 78

People comprehend less than half of a typical verbal message.

Question 79

When your intended message is sent accurately in the least amount of time, you are a(n)

A)economical communicator.
B)efficient communicator.
C)formal communicator.
D)collaborative communicator.
E)effective communicator.

Question 80

Which of the following is not an element of the communication model?

A)Sender
B)Feedback
C)Decoder
D)Noise
E)Message