Deck 1: The Exceptional Manager: What You Do, How You Do It

Question 1

Organizations can gain a competitive advantage by matching their competition in terms of quality, responsiveness, and efficiency.

Answer 1

False
Explanation: The first challenge of a manager is to manage for competitive advantage.This means an organization must stay ahead in four areas: (1) being responsive to customers, (2) innovation, (3) quality, and (4) efficiency.

Question 2

When managing for competitive advantage, the first "law" of business is "take care of the shareholders."

Answer 2

False
Explanation: Responsiveness to the customer is part of managing for competitive advantage.Here, the first law of business is: Take care of the customer.Without customers, whatever they might be called, sooner or later there will be no organization.

Question 3

Efficiency and effectiveness are terms used interchangeably and equivalently in management.

Answer 3

False
Explanation: To be efficient means to use resources like people, money, and raw materials wisely and cost effectively.To be effective means to achieve results, to make the right decisions, and to successfully carry them out so they achieve the organization's goals.

Question 4

John Hammergren's compensation of $145 million in 2010 as CEO of health care technology firm McKesson is typical for CEOs in North America today.

Question 5

Studying management is likely to help you once you are in a manager role, but is unlikely to be beneficial before then.

Question 6

If you enjoy mentoring and helping others to grow, management is a great job.

Question 7

Despite continued immigration, the proportion of racial or ethnic groups in the United States is expected to be stable well into the next century.

Question 8

Most people prefer to have a combination of a high level of skill and low level of challenge while at work.

Question 9

The decline in revenue in the newspaper industry is due to a sharp drop in the number of people reading American newspapers.

Question 10

One of the payoffs of studying management is an improved understanding of how to deal with organizations as a customer.

Question 11

An effective manager has a multiplier effect on the organization, meaning his or her influence is multiplied beyond the results achievable by just one person.

Question 12

Taking care of the customer applies equally well to nonprofit and for-profit businesses.

Question 13

To be efficient in management means to use resources wisely and cost effectively.

Question 14

Virginia Rometty, CEO of IBM, believes that her success is due in part to her ability to take risks.

Question 15

In business, innovation is defined as finding ways to deliver new or better goods or services.

Question 16

Management includes integrating the work of people through planning, organizing, leading, and controlling the organization's resources.

Question 17

Exceptional managers have a gift that cannot be taught.

Question 18

One of the rewards of being a manager is that you can build a catalog of successful products or services.

Question 19

Automated telephone systems are typically both very effective and very efficient.

Question 20

Whereas a generation ago organizations rewarded employees for their efficiency, today the emphasis is on length of service.

Question 21

A problem typically associated with interconnected databases on the Internet is the potential to overwhelm employees with too much information.

Question 22

Collaborative computing involves using state-of-the-art computer software and hardware to help people work better together.

Question 23

Text messages and documents transmitted over a computer network are called cyber-messages.

Question 24

Project management software allows managers to plan and schedule the people, costs, and resources to complete a project on time.

Question 25

The Josephson Institute suggests a TEAM (Teach, Enforce, Advocate, Model) approach for parents to encourage good financial habits in children.

Question 26

Having to attend too many meetings or feeling a lack of respect are typical reasons that some people don't find being a manager fulfilling.

Question 27

Unsustainable business practices have resulted from an often accepted but untrue notion that natural resources are limitless.

Question 28

Integration management is the implementation of systems and practices to increase the sharing of knowledge and information throughout an organization.

Question 29

One reason e-business is so important is that the Internet dramatically lowers the cost of communication.

Question 30

Organizing is the arranging of tasks, people, and other resources to accomplish work.

Question 31

The "management process" is sometimes called the "four management functions."

Question 32

One's experience in management remains very insulated from the company's culture.

Question 33

Viral staffing is the term used to describe working from home or remote locations using a variety of information technologies.

Question 34

One advantage of e-business is that organizations and teams are no longer as bound by time zones and locations.

Question 35

In recent years, white-collar crime in the United States has become very rare.

Question 36

The Internet is a global network of independently operating but interconnected computers, linking hundreds of thousands of smaller networks around the world.

Question 37

The buying and selling of goods or services over computer networks is known as e-exchange.

Question 38

When Barrett, a college administrator, is determining which of several degree programs his campus will offer, he is involved in the management function of controlling.

Question 39

When he or she does not speak the local language, a manager should rely on gestures and symbols since their consistency of meaning provides a form of universal communication throughout the world.

Question 40

Meetings that are conducted via telecommuting use video and audio links along with computers to let people in different locations see, hear, and talk with one another.

Question 41

When a manager is motivating others to work hard to achieve the organization's goals, she is engaged in the management function of leading.

Question 42

Mingjin is a branch manager in Albuquerque who reports to the CEO in Denver and to whom three other managers at her facility report, so she would be termed a middle manager.

Question 43

The traditional organizational model is most often represented by a funnel shape.

Question 44

Most managers require lengthy, uninterrupted periods during the regular workday to accomplish their work and make themselves unavailable to subordinates to create them.

Question 45

When Shannon reviews reports and determines that she has four underperforming salespeople with whom she will need to talk, she is performing the controlling managerial function.

Question 46

The main purpose of a nonprofit organization is to offer services to some clients.

Question 47

According to Peter Drucker, "knowledge workers" have very little technical skill.

Question 48

Since the 1960s research conducted by Mintzberg, the typical general manager has reduced her work week to the traditional 40 hours.

Question 49

First-line managers make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it.

Question 50

Tucker recently attended a dinner for the new CEO.He came away feeling very excited and anxious to do his part to help the company achieve its goals.In this instance, the CEO was performing the management function known as planning.

Question 51

Good executive functioning includes heavy multitasking and answering every e-mail nearly instantly.

Question 52

A vice president of production is a general manager.

Question 53

Time and task management are major challenges for every manager.

Question 54

A first-line manager directs the daily tasks of nonmanagerial personnel.

Question 55

The monitor function is an example of the informational roles often played by managers.

Question 56

A general manager typically oversees several departments within an organization.

Question 57

When Carla revises the waitstaff schedule at her restaurant to have more personnel available during the newly busy breakfast rush, she is engaged in organizing.

Question 58

According to Mintzberg, the three broad types of managerial roles include interpersonal, analytical, and critical.

Question 59

There are managers at three levels of an organization: top, middle, and first-line.

Question 60

According to Mintzberg's research, managers rely more on verbal than on written communication because of the time it takes to accomplish the latter.

Question 61

The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization's resources is called

A)employment.
B)career planning.
C)competitive advantage.
D)management.
E)strategic planning.

Question 62

A group of people who work together to achieve some specific purpose is/are called

A)managers.
B)a collaboration.
C)a team.
D)an organization.
E)a community.

Question 63

One way to think of ______ is "the art of getting things done through people."

A)supervision
B)motivation
C)management
D)leadership
E)strategy

Question 64

Successful entrepreneurial companies have been called "gazelles" because of a characteristic they possess, namely an acute sensitivity to danger in the environment.

Question 65

Tracy, a manager at a busy warehouse, was slow to hire new employees, preferring instead to encourage improvements from his current staff.He carefully watched his other costs too, performing equipment maintenance on a regular basis to improve its lifespan.Tracy would best be described as a(n) _____ manager.

A)efficient
B)ethical
C)innovative
D)effective
E)micro

Question 66

Two types of entrepreneurship include the extrapreneur and the intrapreneur.

Question 67

Which of the following is the most likely payoff of studying management as a discipline?

A)You will understand how to brand your organization.
B)You will understand how to relate to and interact with your supervisors and co-workers.
C)You will understand how to manage your family and close friends more effectively.
D)You will understand how to deal with the media in a crisis.
E)You will understand how to advance your career without guilt.

Question 68

Entrepreneurship means taking risks to try to create a new enterprise.

Question 69

Entrepreneurs typically have a much higher need for achievement and a stronger belief in personal control of destiny than do typical managers.

Question 70

Having required technical skills is most important among top managers at the highest leadership levels.

Question 71

In interpersonal managerial roles, a manager acts as entrepreneur, disturbance handler, or negotiator.

Question 72

Human skills become less critical as one's career progresses, and are least important for top managers.

Question 73

Opportunity entrepreneurs are those who start their own business out of a burning desire rather than because they lost a job.

Question 74

According to a Fortune article, the scarcest, most valuable resource in business is not financial capital but

A)renewable resources.
B)government support.
C)highly innovative technology.
D)a young workforce.
E)skilled, effective managers.

Question 75

Petra is a new manager for a household products company, after getting a promotion from an administrative job that she found boring.But now she frequently experiences ______, like when she had to explain the new product her team is developing to the CEO and several board members.As psychologist Csikzentmihalyi predicts, her ideal state would be an emotional zone between that and boredom.

A)overload
B)anxiety
C)immodesty
D)fear
E)pressure

Question 76

Which of the following is one of the seven primary challenges facing managers today?

A)Maintaining good records of what worked in the past.
B)Dealing with a stubbornly static and immobile environment.
C)Staying ahead of competitors through corporate espionage.
D)Managing to achieve one's own happiness and life goals.
E)Collaborating with competitors.

Question 77

Researcher Robert Katz determined that through education and experience managers acquire technical, conceptual, and human skills.

Question 78

The _________ effect states that a manager's influence on the organization has implications far beyond the results that can be achieved by one person acting alone.

A)proliferation
B)multiplier
C)managerial
D)halo
E)additive

Question 79

Which of the following is not a reward for practicing management?

A)You can build a catalog of successful products or services.
B)You and your employees can experience a sense of accomplishment.
C)You can stretch your abilities and magnify your range.
D)You can be rewarded with money and status for your efforts.
E)You can become exempt from many of society's ethical standards.

Question 80

To be ______ as a manager means to make the right decisions and successfully carry them out to achieve goals.

A)productive
B)ethical
C)efficient
D)effective
E)innovative