Deck 2: A Strategic Management Approach to Human Resource Management

Question 1

________ HRM is defined as the development and implementation of human resource processes to enhance and facilitate the achievement of the organization's strategic objectives.

A) Strategic
B) Tactical
C) Intuitive
D) Selective

Answer 1

A

Question 2

Companies must guard their HRM activities closely,otherwise the competition could duplicate their entire culture.

Answer 2

False

Question 3

At the macroeconomic level,the term advantage is defined as the degree to which a nation can produce goods and services that meet the test of international markets while simultaneously maintaining or expanding the real incomes of its citizens.

Answer 3

False

Question 4

Organizational culture can have an impact on the behavior,productivity,and expectations of employees.

Question 5

The health care industry has one of the lowest contingent worker growth rates.

Question 6

The physical location of the organization can have a significant impact on how HRM programs are used.

Question 7

Pressure groups influence the HR manager much more in the public sector than in private business.

Question 8

On average,a highly qualified employee produces twice as much as a poorly qualified one.

Question 9

Desirable end results within the ARDM model include ___________________.

A) socially responsible and ethical practices
B) competitive,high quality products
C) reduced union activities
D) Both A and B are correct

Question 10

Benefit plans,which may amount to one-third of base compensation,are set up in such a way that it generally costs less to employ older people.

Question 11

Union procedures and requirements are elements of the internal environment and have a significant impact on HRM programs.

Question 12

The amount of government regulation on HR practices and activities has remained relatively constant since the 1940s.

Question 13

The labor force of the United States comprises all people age 18 or older who are not in the military and who are employed or seeking work.

Question 14

_______________ management is a process by which an organization works to determine what needs to be done to accomplish objectives,and how they will be achieved.

A) Strategic
B) Tactical
C) Intuitive
D) Selective

Question 15

Equal employment opportunity and human rights legislation indirectly affects employee recruiting,selection,evaluation,and promotion.

Question 16

In general,private-sector and third-sector are structured similarly

Question 17

The ARDM model considers _______________.

A) internal environmental influences
B) external environmental influences
C) human resource processes
D) All of the choices are correct

Question 18

The letters in ARDM stand for:

A) Acquiring,rewarding,directing,maintaining
B) Acquiring,routing,directing,monitoring
C) Acquiring,rewarding,developing,maintaining and protecting
D) None of the choices are correct

Question 19

Productivity measures are crude and subject to short-term error.

Question 20

Most human resource problems have a single correct prescription.

Question 21

_______________ may be less efficient on jobs requiring quick physical response rates.

A) Men
B) Women
C) Older workers
D) Younger workers

Question 22

Which of the following is considered a fully developed nation?

A) Australia
B) Spain
C) India
D) Mexico

Question 23

Most human resource problems have _________ correct prescription.

A) a single
B) two
C) a range of three to five
D) no single

Question 24

Before productivity can be effective managed and improved,it must be _______________.

A) monitored
B) measured
C) identified
D) prioritized

Question 25

In 2009,about _______________ of the full-time U.S.workforce consisted of women.

A) 21 percent
B) 47 percent
C) 70 percent
D) 92 percent

Question 26

Workers from which of the following countries are the most productive in the world?

A) Asia
B) Europe
C) The United States
D) South America

Question 27

Which of the following would not be considered an external environmental influence?

A) The labor force
B) Union procedures
C) Regulations
D) None of the above.

Question 28

The government regulates and influences ___________________________.

A) some aspects of HRM more directly than others
B) all aspects of HRM equally
C) only EEO issues
D) primarily compensation issues

Question 29

Which of the following is a cost associated with labor?

A) Salaries
B) Bonuses
C) Fringe benefits
D) All of the choices are correct

Question 30

The ARDM model calls for _______________ review of each situation.

A) thorough
B) timely
C) systematic
D) All of the choices are correct

Question 31

Institutions that are museums,symphony orchestras,private schools and colleges,not-for-profit hospitals and nursing homes,and voluntary organizations such as churches and social clubs are considered to be in the ____________.

A) second sector
B) third sector
C) the "other sector"
D) None of the above.

Question 32

The ARDM model includes ___ specific steps to be taken by managers.

A) 3
B) 4
C) 5
D) 10

Question 33

Large numbers of _______________ are employed in low-skill,low-paying jobs.

A) Hispanics
B) African-Americans
C) Native Americans
D) All of the choices are correct

Question 34

__________ is defined as having a superior marketplace position relative to competitors.

A) Competitiveness
B) Competitive advantage
C) A Winning strategy
D) Market dominance

Question 35

Why did many women decide to leave the accounting firm of Deloitte & Touche in the late 1980s?

A) Other companies paid higher wages
B) To become housewives
C) Because of rampant sexual harassment
D) Because they were precluded from advancement

Question 36

______________ is defined as the degree to which a nation can,under free and fair market conditions,produce goods and services that meet the test of international markets while simultaneously maintaining or expanding the real incomes of its citizens.

A) Productivity
B) Competitiveness
C) Expansion
D) Trade balance

Question 37

Any solution that is implemented must be _______________.

A) original
B) systematic
C) progressive
D) evaluated

Question 38

All of the following were mentioned in the text as ways to increase productivity except:

A) Reducing government controls
B) Developing favorable tax incentives to invest in new plants and equipment
C) Reindustrializing an entire business-industrial complex
D) Relocating to a less-industrialized nation

Question 39

Which of the following occupations is expected to have the fastest employment growth from 2008 to 2011?

A) Software engineers
B) Home health aides
C) Dental hygienists
D) Network systems/data communications analysts

Question 40

According to Sally Heigesen,author of Everyday Revolutionaries: Working Women and the Transformation of American Life,the ultimate quest of working women is to:

A) Make the whole world homelike
B) Balance work and family life
C) Achieve equal footing with men
D) Perform better than expected

Question 41

The feeling of completing a whole job as opposed to contributing to only a portion of a job,is its _______________.

A) autonomy
B) empowerment
C) task identity
D) culture

Question 42

A study found that employees with more supportive work places are more likely than other workers to have:

A) Higher levels of job satisfaction
B) More commitment to their companies
C) A stronger intention to remain with their companies
D) All of the choices are correct

Question 43

A part time employee generally works _______________ hours or less per week.

A) 40
B) 35
C) 25
D) 20

Question 44

Effective groups generally have all of the following except:

A) Stable membership
B) Members with similar backgrounds
C) Dictatorial leaders
D) Persons who depend on the group to satisfy their needs

Question 45

___________ for the development of human resources

A) The "Learning" culture is best
B) An internally focused culture is best
C) The "J" culture is best
D) There is no best culture

Question 46

_______________ is dissolving borders and creating an interconnected,global marketplace.

A) Knowledge
B) Innovation
C) Technology
D) Industrialization

Question 47

Which of the following would be considered an operational (short term)HR activity?

A) Examining labor force trends
B) Preparing staffing plans
C) Developing a recruitment marketing plan
D) Establishing a reward system that is linked to strategic goals

Question 48

A well-designed organizational strategic plan permits the HR department to be better prepared to cope with changes in _______________.

A) the internal environment
B) the extended environment
C) the external environment
D) both the internal and the external environments

Question 49

A(n)_______________ indicates what an organization's key executives hope to accomplish in the long run.

A) decree
B) strategy
C) doctrine
D) goal

Question 50

Workers who plan,decide,and solve problems using databases,computer programs,and other technology-driven information sources are called _______________.

A) knowledge workers
B) information specialists
C) computer nerds
D) technical specialists

Question 51

Diversity refers to any mixture of themes characterized by _____________

A) EEOC definition race only
B) individual diffrences
C) differences and similarities
D) Race,creed and color

Question 52

How did United Airlines spark an increase in Spanish-speaking travelers?

A) They increased advertising in South America
B) They installed a Spanish-language telephone reservation line
C) They used Spanish models in their advertisements
D) They added Spanish food items to the menu

Question 53

The degree to which a worker can complete his or her job task because he or she has information,knowledge,and power is called __________.

A) degree of autonomy
B) degree of empowerment
C) task completion
D) the empowerment dimension

Question 54

Once a person joins an organization,his or her experiences are largely influenced by:

A) The work group
B) Monetary compensation
C) Training
D) Repetition

Question 55

Apple Computer's early success was due to high alignment of its strategy with all of the following except:

A) Its structure
B) Its people
C) Its management
D) The strategy of its primary competitor

Question 56

_______________ made it easier for women to raise a family and also begin a productive career.

A) Better educational opportunities
B) A shorter standard workweek
C) A shortage of workers
D) High quality day care

Question 57

_________ refers to a system of shared meaning held by members that distinguishes the organization from other organizations.

A) Organizational concern
B) Organizational character
C) Organizational Culture
D) Organizational Structure

Question 58

Leaders must orchestrate the distinctive _______________ and motives of individuals.

A) Skills
B) experiences
C) personalities
D) All of the choices are correct

Question 59

The three levels of strategy are: ____________.

A) strategic,operational,procedural
B) tactical,operational,directional
C) strategic,tactical,operational
D) strategic,managerial,operational

Question 60

All of the following are levels of strategy generally applied to HRM activities except:

A) Strategic
B) Managerial
C) Directional
D) Operational

Question 61

________ is a term used to designate a reduction in a company's workforce.

A) Downsizing
B) Reengineering
C) Restructuring
D) Reallocation

Question 62

_________ means changing the reporting and authority relationships within a firm.

A) Downsizing
B) Reengineering
C) Restructuring
D) Rightsizing

Question 63

__________ is concerned with those attitudes that channel a person's behavior toward work and away from recreation or other areas of life.

A) "G" motivation
B) Organizational Motivation
C) Work motivation
D) Workforce motivation

Question 64

_______________ is the characteristic way a person thinks and behaves in adjusting to his or her environment.

A) Motivation
B) Perception
C) Personality
D) All of the choices are correct

Question 65

What does symbolic egalitarianism mean?

Question 66

Name a method by which an organization can give employees an ownership interest in the organization.

Question 67

The two general classifications of workers are ___________.

A) full-time management and part-time workers
B) full-time employees and contingent workers
C) professional employees and staff workers
D) permanent and contract

Question 68

Briefly describe how unions in the United States have changed.

Question 69

_______________ is the set of attitudes that predisposes a person to act in a specific goal-directed way.

A) Motivation
B) Perception
C) Personality
D) Conviction

Question 70

Why may the goals of the organization differ within and among departments?

Question 71

Downsizing in US manufacturing __________.

A) is the direct result of NAFTA.
B) has been a relatively new phenomena
C) did not happen until China was granted "most favored nation" status
D) is nothing new and has been happening since 1967.

Question 72

People are motivated by powerful emotional forces,and work provides an opportunity for the expression of both _______________ and pleasure-seeking drives.

A) regressive
B) aggressive
C) passion
D) self-worth

Question 73

Why does regulation encourage simplistic thinking on complicated issues?

Question 74

Identify two benefits of paying wages than are higher than required by the market.

Question 75

Each person is unique and acts and thinks in a certain way because of:

A) Personality
B) Abilities
C) Attitudes and preferences
D) All of the choices are correct

Question 76

The ARDM model includes four specific steps to be taken by managers.What are they?

Question 77

Provide three examples of institutions that would be classified as in the third sector.

Question 78

What is meant by strategy?

Question 79

How does geography influence hiring?

Question 80

Which of the following is the result of genetic factors and is rarely subject to change through training?

A) Finger dexterity
B) Interpersonal skills
C) Leadership skills
D) Both A and B are correct.