Deck 1: Human Resource Management

Question 1

A series of experiments conducted at the Hawthorne facility of Western Electric,the Hawthorne Studies,was completed in order to determine the effect of illumination on workers and their output.

Answer 1

True

Question 2

Effective HRM focuses on _______________ rather than record keeping,written procedure,or rules.

A) action
B) intuition
C) experience
D) precedent

Answer 2

A

Question 3

Welfare secretaries bridged the gap between labor and the government.

Answer 3

False

Question 4

The HRM unit is should be _______________.

A) future-oriented
B) people-oriented
C) global-oriented
D) All of the choices are correct

Question 5

During the Industrial Revolution,a new kind of employee emerged-a boss who wasn't the owner.

Question 6

When an organization is really concerned about people,its total philosophy,culture,and orientation will reflect this belief.

Question 7

All of the following terms have been used to describe the HR function except:

A) Human resource management
B) Personnel
C) Industrial relations
D) Trade relations

Question 8

For employees to be productive,they must feel that the job is right for their abilities and that they are being treated equitably.

Question 9

Ethical principles should apply to all HRM activities.

Question 10

Scientific management and welfare work are two concurrent human resource approaches that began in the 19^th century and,along with _______________,merged during the era of the world wars.

A) labor relations
B) unionism
C) industrial psychology
D) the Big Five theory

Question 11

Both satisfied and unsatisfied employees may perform equally in quantitative terms,such as processing the same number of insurance claims per hour.

Question 12

If improperly managed,the effectiveness of human resources declines less quickly than other resources.

Question 13

A decreased sense of empowerment is emphasized in firms using a learning framework.

Question 14

A line person typically supports the primary functions of a company,such as marketing and production,by providing advice,counsel,and information.

Question 15

Outsourcing of HRM functions is likely to be discontinued as decision makers search for ways to improve the financial and operating performance of firms.

Question 16

The history of HRM can be traced to England,where craftspeople organized themselves into _______________.

A) guilds
B) shires
C) trades
D) unions

Question 17

Satisfied employees are automatically more productive.

Question 18

For employees to be productive,they do not necessarily need to feel that the job is right for their abilities but must feel that they are being treated equitably.

Question 19

A study found that a 1 standard deviation improvement in human resource practices was associated with a $41,000 increase in shareholder wealth per employee.

Question 20

Without managerial participation in HRM activities and programs,a company is likely to have major human resource problems.

Question 21

____________________ has been summarized as science,not rules of thumb;harmony,not discord;cooperation,not individualism;and maximum output,not restricted output.

A) Industrial psychology
B) Human resource management
C) Scientific management
D) The Industrial Revolution

Question 22

The text identifies three elements that are needed for firms to be effective.Which of the following were included in these elements?

A) HRM
B) Mission and Strategy
C) Organizational Structure
D) All of the choices are correct

Question 23

Which of the following are not associated with the "traditional" view of HRM?

A) Participative Culture
B) Flexibility
C) People development
D) All of the choices are correct

Question 24

____________________ focus(es)on the maximum well-being of the worker.

A) Industrial psychology
B) Human resource management
C) Scientific management
D) All management theories

Question 25

To prepare for Generation Y employees,managers should consider providing more _______________ praise.

A) public
B) written
C) sincere
D) specific

Question 26

All of the following are key concepts that should be applied by HRM except:

A) Analyzing and solving problems from a profit-oriented point of view.
B) Assessing costs or benefits of recruitment and training.
C) Using planning models that include realistic,challenging,specific,and meaningful goals.
D) Emphasizing the strategic importance of expendable employees.

Question 27

Which of the following are associated with the "traditional" view of HRM?

A) Short-term results
B) Flexibility
C) People development
D) All of the choices are correct

Question 28

All of the following contributed to the era of HRM accountability except:

A) Widespread downsizing.
B) A surplus of skilled workers.
C) An increasingly complex and competitive world.
D) An increasingly diverse workforce.

Question 29

________ characterized "personnel management" as "partly a file clerk's job,partly a housekeeping job,partly a social worker's job,and partly firefighting,heading off union trouble."

A) Elton Mayo
B) Peter Drucker
C) Hugo Munsterberg
D) Jack Walsh

Question 30

The contributions HRM makes to organizational effectiveness include which of the following?

A) Communicating HRM policies to all employees.
B) Helping to maintain ethical policies and socially responsible behavior.
C) Managing increased urgency and faster cycle time.
D) All of the choices are correct

Question 31

There is now evidence that an increase in the use of "people first" practices results in all of the following except:

A) A decrease in turnover
B) Lower productivity
C) Higher profits
D) Higher sales

Question 32

HRM and _______________ must work together to achieve the level of organizational effectiveness required to compete locally and internationally.

A) marketing
B) distribution
C) manufacturing
D) every other function

Question 33

Until the 1960s,the personnel was considered to be concerned only with _________________ employees.

A) union
B) white-collar
C) blue-collar
D) management

Question 34

One problem in making strategic planning decisions regarding people is that all other resources are evaluated in terms of _______________ and,in most organizations,people are not.

A) market share
B) life cycle
C) money
D) productivity

Question 35

Evidence has shown that implementing high performance management practices results in all of the following except:

A) Profitability gains.
B) Stock price increases.
C) Higher company survival rates.
D) A resurgence of creativity.

Question 36

The Hawthorne studies pointed out ______________________________.

A) the effects of illumination on workers and their output
B) the importance of the social interaction and work group on output and satisfaction
C) the positive impact of scientific management
D) All of the choices are correct

Question 37

A number of studies have found that implementing high performance management practices results in ____________________.

A) profitability gains
B) higher company survival rate
C) increased overall costs
D) Both A and B are correct

Question 38

To improve performance,people must see _______________ in the rewards that are given.

A) potential
B) consistency
C) justice
D) seniority

Question 39

The maximum well being of _______________ was the focus of industrial psychology.

A) the company
B) the worker
C) production
D) management

Question 40

____________________ in his book,Psychology and Industrial Efficiency,initiated the field of industrial psychology.

A) Fritz Roelthisberger
B) Elton Mayo
C) Hugo Munsterberg
D) Frederick W.Taylor

Question 41

In comparison to satisfied employees,unsatisfied employees tend to ___________ work outputs.

A) produce lower quantity
B) produce lower quality
C) produce variable
D) All of the choices are correct

Question 42

The human resource manager plays an important role in showing by _______________ that each employee is important and will be treated ethically.

A) example
B) demand
C) decree
D) persuasion

Question 43

Motivations to outsource HRM activities include which of the following?

A) Reduction of costs
B) Increased friability
C) Elimination of "line staff conflict"
D) Both A and B

Question 44

As organizations look for ways to improve performance,the decision to outsource some,all,or none of the HRM activities is being made with ________ empirical support.

A) little
B) moderate
C) extensive
D) no

Question 45

Because HR executives play an increasingly dominant role in strategic planning,they must now be familiar with:

A) Investments
B) Advertising
C) Production control
D) All of the choices are correct

Question 46

QWL refers to which of the following?

A) Quality of Work Life
B) Quality of Work Levels
C) Quantity of Work Levels
D) Qualitative Worker Leasing

Question 47

The term operating managers would typically apply to which of the following?

A) Operations clerk
B) VP of Human Resources
C) Production supervisor
D) Both A and C

Question 48

Frameworks for cycle time reduction focus on effective management of ___________.

A) products
B) services
C) human resources
D) All of the choices are correct

Question 49

Employees born between 1980 and 2000 make up _________.

A) Generation J
B) Generation X
C) Generation Y
D) Generation Z

Question 50

_____________ is the process of recruiting,developing and retaining top employee talent.

A) Talent management
B) Employee development
C) Talent maximization
D) Employee maximization

Question 51

Effective HR departments set specific,measurable objectives to be accomplished within _______________ time limits.

A) unspecified
B) the shortest possible
C) specified
D) flexible

Question 52

Nearly all new trends in telecommuting,outsourcing of HRM practices,family medical leave,child care,and relocation assistance can be traced to the emergence of new lifestyles and _______________.

A) an aging population
B) an influx of immigrants
C) rising wages
D) a decrease in available workers

Question 53

Within an organization which of the following would be typically considered to be a "staff" function?

A) Marketing
B) Production
C) HR
D) Both A and C

Question 54

Which of the following statements concerning employee job satisfaction is false?

A) Satisfied employees are not automatically more productive.
B) Satisfied employees always perform better on quantitative measures.
C) Unsatisfied employees are absent more often than satisfied employees.
D) Unsatisfied employees quit more often than satisfied employees.

Question 55

Organizational inefficiencies result in all of the following except:

A) Poor productivity
B) Spiraling benefits costs
C) Better quality
D) Dissatisfied workers

Question 56

Employees born between 1965 and 1979 make up _________.

A) the baby boomers
B) Generation X
C) Generation Y
D) Generation Z

Question 57

A well-formulated HRM strategy will help aggregate and allocate a firm's resources into a unique entity on the basis of all of the following except:

A) Internal strengths and weaknesses
B) The strength of local unions
C) Changes in the environment
D) Anticipated actions of competitors

Question 58

A key area within the organizational learning framework is __________________.

A) organizational humanization
B) leadership behavior
C) job enlargement
D) All of the choices are correct

Question 59

Conflict between HR employees and operating managers typically occur due to differing perspectives on ___________________.

A) profit orientation
B) authority
C) urgency
D) All of the choices are correct

Question 60

A sound quality of work life program assumes that a job and the work environment should be structured to meet as many of the _______________ needs as possible.

A) company's
B) stockholders'
C) worker's
D) consumers'

Question 61

A _______________ is a general guide that expresses limits within which action should occur.

A) policy
B) procedure
C) process
D) practice

Question 62

A _______________ tells a manager how to do a particular activity.

A) policy
B) procedure
C) process
D) directive

Question 63

A firm's HRM _________ the pattern or plan that integrates the major objectives,policies,and procedures into a cohesive whole.

A) map shows
B) policy is
C) strategy is
D) table shows

Question 64

The personnel commission at the federal level is called the:

A) Supreme Court
B) Equal Employment Opportunity Commission
C) U.S.Office of Personnel Management
D) U.S.Civil Service Commission

Question 65

What is the primary reason that operating managers,such as supervisors,department heads,and vice presidents,are involved in HRM activities?

Question 66

An organization makes an objective more specific by developing _______________.

A) plans
B) goals
C) procedures
D) policies

Question 67

Name two factors that contributed to the development of personnel departments.

Question 68

Name three benefits that companies attribute to telecommuting.

Question 69

The HRM department must communicate to numerous groups.Discuss these groups.

Question 70

An ________________ is a specific direction to action.

A) HRM policy
B) HRM procedure
C) HRM process
D) HRM practice

Question 71

Despite the appeal that strategic HRM is important,many organizations have had a difficult time adopting a strategic perspective.List two reasons why this may be the case.

Question 72

Human Resource Management (HRM)consists of numerous activities.Name at least five of them.

Question 73

How does organizational learning relate to cycle time?

Question 74

In the past decade,there have been rapid,turbulent,and often strained developments in the relationship between employers and employees.Describe these developments and what do they mean to HR managers.

Question 75

Which of the following represent the appropriate sequence?

A) Objectives,Strategy,Procedures,Policies
B) Objectives,Strategy,Policies,Procedures
C) Strategy,Objectives,Policies,Procedures
D) Strategy,Objectives,Procedures,Policies

Question 76

In large organizations,____________ are collected and put into manuals,usually called standard operating procedures (SOPs).

A) HRM policies
B) HRM procedures
C) HRM processes
D) HRM guides

Question 77

When is the conflict between HR employees and operating managers most pressing?

Question 78

The ______________ of an organization or department are the goals it seeks to achieve.

A) objectives
B) purpose
C) intent
D) articles

Question 79

According to one study,the national average ratio of HR specialist to employees is ________.

A) 1 to 20
B) 1 to 50
C) 1 to 100
D) 1 to 200

Question 80

What is a firm's HRM strategy and why should a firm have one?