Deck 7: Positive Organizational Behavior

Question 1

Attentional deficit can result from lack of sleep,conflicting priorities,or counterfactual thinking.

Answer 1

True

Question 2

Employees who flourish report less stress and more organizational commitment and job satisfaction.They perform better,and are absent less,than employees who don't flourish.

Answer 2

True

Question 3

Stephen is a new insurance agent with an established company.He is nervous at the idea of making cold calls on the telephone to prospective clients.After thinking through the problem,Stephen decides to ask his supervisor if he can host a small introductory meeting,inviting local business in for coffee and cake to introduce himself.Stephen is exhibiting a high level of hope.

Answer 3

True

Question 4

Research supports the conclusion that positive organizational practices drive outcomes at the individual level,but not the group or organizational levels.

Question 5

Efficacy is a component of a person's core self-evaluation; it influences how we perceive ourselves but does not influence how we perceive the world.

Question 6

Positive emotions broaden your mindset and open you to consider alternatives when trying to solve a problem,as well as help you build social relationships.

Question 7

Positive practices that escalate positive outcomes because of their associations with positive emotions and social capital are having a(n)__________ effect.

A) positivity
B) buffering
C)amplifying
D) mindful
E) attentional

Question 8

In a POB scenario,an organization measures its success by its accumulation of wealth.

Question 9

Martha has several business meetings today.She also has to pick up her son for soccer practice,get to the grocery store,and wrap her mother's birthday gift.Martha is increasingly frustrated trying to reprioritize these activities in her mind.This is an example of mindfulness.

Question 10

One of the principles of conscious capitalism is to be shareholder-centric.

Question 11

To achieve a climate encouraging positive OB,an organization must foster a specific set of organizational values,organizational practices,and transformational leadership.

Question 12

Shaniah and Raoul have dinner at a trendy new restaurant.They have to wait for 30 minutes,despite being on time for their reservation.The hostess who seats them does not apologize for the delay.The food is wonderful but expensive,and the service is terrible.When they leave,they pick up their coats at the coat room.The attendant is polite,prompt,and remembers that they left a package with her as they were going into dinner.Despite this,Raoul leaves no tip.This is an example of the positivity spiral.

Question 13

____ is one characteristic that describes an organization with positive OB A.Single-minded focus on winning
B)Pursuing wealth
C)Positive deviance
D)Secrecy.
E)Figuring out how to beat the competition

Question 14

Organizations should work to discourage positive deviance in the workplace.

Question 15

People with high levels of positive psychological capital have high levels of hope,efficacy,resilience,and optimism.

Question 16

_____ is a key input to positivity from person factors.

A) Amplification
B)Mindfulness
C) Flourishing
D) Buffering
E) Positive deviance

Question 17

Employees' perceptions of formal and informal organizational policies,practices,procedures and routines are known as organizational culture.

Question 18

Waypower is the ability to see alternatives to achieving a goal,even when faced with adversity.

Question 19

Well-being is the combined impact of positive emotions,engagement,relationships,meaning,and achievement,pursued for their own sake.

Question 20

______ is one characteristic that describes an organization without positive OB A.Single-minded focus on winning
B)Humility
C)Resilience
D)Compassion
E)Positive deviance

Question 21

Negative emotions

A) are the polar opposite of positive emotions.
B) fuel personal flourishing.
C) broaden your mindset.
D)are limiting.
E) help you build resources, such as social relationships.

Question 22

Eileen signed up for a photography class after having seen some spectacular wildlife art pictures done by a local artist.She is most likely experiencing

A) hope.
B) joy.
C) pride.
D)interest.
E) gratitude.

Question 23

The _______ effect is the attraction of all living systems toward that which is life-giving and away from that which is life-depleting.

A) buffering
B) attentional
C)positivity
D) amplifying
E) deviant

Question 24

When positive practices reduce the impact of negative events or stressors,a(n)_________ effect has occurred.

A)buffering
B) attentional
C) positivity
D) amplifying
E) deviant

Question 25

Which of the following is not one of the most frequently experienced positive emotions?

A) gratitude
B)accomplishment
C) amusement
D) inspiration
E) awe

Question 26

Which of the following is not an element of POB?

A) Employees share credit when things go well.
B) Employees volunteer for community activities.
C) Employees are civil to one another.
D) Employees are self-absorbed and anxious.
E) Employees collaborate with other teams.

Question 27

Of the following,______ is the most frequently experienced emotion.

A) love
B) hope
C) gratitude
D) amusement
E) joy

Question 28

Susan,a management major,is taking an overload of classes this term.On a team project in one of her classes,one of her teammates sees how busy she is and does the final proofreading of the team project for her.Susan is most likely feeling

A) serenity.
B)gratitude.
C) amusement.
D) inspiration.
E) pride.

Question 29

Prosocial behaviors are

A) mindful acts of kindness.
B) acts performed to build friendships.
C) part of PsyCap.
D)positive acts performed without expecting anything in return.
E) an essential part of corporate social responsibility.

Question 30

Juan finished the special report for the vice president of marketing.He spent many extra hours compiling this report and knows it has excellent quality._____ is the emotion Juan is most likely experiencing.

A) Awe
B) Inspiration
C)Pride
D) Hope
E) Interest

Question 31

Which of the following is not an outcome likely to result from positive emotions?

A) stronger social relationships
B) lower stress
C) psychological well-being
D) stronger immune system
E) loss of focus

Question 32

Which of the following actions does not foster employee positivity?

A) Allow employees to make decisions.
B) Share information with employees.
C)Focus only on providing positive feedback.
D) Make the well-being of employees a priority.
E) Discourage uncivil behavior.

Question 33

Which of the following is about balancing positive and negative emotions?

A) We should try to eliminate all our negative emotions.
B) We should have one negative emotion for each positive emotion we experience.
C) Our brains actually look more for positive information over negative during daily activity.
D) Positive experiences activate a survival orientation.
E)Ideally, we should try to have more positive experiences than negative.

Question 34

While waiting to board an airplane,Mario had his earbuds on,listening to music while reading a text message.He missed his boarding group and could not find space to stow his luggage.Mario was being

A) mindful.
B) nonjudgemental.
C) Rumi national.
D) positively deviant.
E)mindless.

Question 35

Cue Company's Research & Development team has developed a new malaria treatment,and the company anticipates large profits over the next five years.Cue will supply 15 percent of the drug free of charge to people in poor countries.In addition,the company will sponsor employee volunteer teams to help build medical clinics in identified areas,with no loss of vacation time or pay.What system is Cue Company practicing?

A) corporate deviance
B)conscious capitalism
C) shareholder responsibility
D) attentional hyperactivity
E) positive deviance

Question 36

Chris just finished a calculus test.Afterward,he walked all the way across campus without being aware of anything or anyone he passed.Chris is being

A) mindful.
B) thoughtful.
C) delingquent.
D) positively deviant.
E)mindless.

Question 37

Reyna is meeting with her supervisor to discuss a project.Someone knocks on the door and walks in,saying,"I have a quick question." The supervisor keeps looking at Reyna and puts her hand up to stop the person who interrupted them.This behavior reflects

A)mindfulness.
B) rumination.
C) attention delinquency.
D) positive deviance.
E) mindlessness.

Question 38

Which of the following is not a key principle of conscious capitalism?

A) leadership that does not use "carrots and sticks"
B) pursuit of a higher purpose
C) a culture focused on a higher purpose
D) stakeholder interdependence
E) shareholder centrism

Question 39

Kerry's manager asks her to head up a team reviewing office protocols.Kerry is in a great mood,having received a substantial bonus last week.This indicates that _____ experiences lead us to be more responsive to positive information.

A) manipulative
B) competitive
C)positive
D) fearful
E) negative

Question 40

Mickey is a successful salesman at AHR Corp.In addition to his normal duties,Mickey has created a best practices manual for new salespeople to help ensure their success.This is an example of

A) organizational citizenship behavior.
B) organizational commitment.
C) social deviance.
D)positive deviance.
E) positive amplification.

Question 41

Javier's supervisor asks him to create a PowerPoint presentation for the next staff meeting based on a series of note cards he provided.Javier is experiencing ______ because he is proficient at PowerPoint.

A) hope
B)efficacy
C) PERMA
D) health
E) resilience

Question 42

Armando has a goal of earning a B in his statistics course,but currently his grade is a C-.Therefore,he decides to study more hours for the next test and even get involved in a study group.Armando is experiencing

A)resilience.
B) faith.
C) effectiveness.
D) health.
E) PERMA

Question 43

Dr.Beswick was writing questions for a test,but found herself listening to reggae music coming from an adjoining office,and thinking about her upcoming trip to the Caribbean.She is experiencing

A) mindfulness.
B) PsyCap.
C) attention delinquency.
D) positive deviance.
E)attentional deficit.

Question 44

Self-efficacy is a component of

A)psychological capital.
B) motivational structure.
C) optimism.
D) PERMA
E) resilience.

Question 45

Which of the following statements about mindfulness is ?

A) Mindfulness pertains to our inner world of thinking and feeling.
B) Mindfulness pertains to our outer worlds of other people and events.
C)Mindfulness requires less effort than letting our minds wander.
D) Mindfulness is about concentrating or focusing.
E) Mindfulness represents how much we are aware and attentive to what is going on around us.

Question 46

____ is the need to have a goal and the determination to achieve it.

A) Optimism
B) Resilience
C)Willpower
D) Waypower
E) Efficacy

Question 47

People with high levels of positive psychological capital tend to display

A) hope, extraversion, resilience, and optimism.
B) hope, efficacy, respect, and optimism.
C) health, extraversion, respect, and optimism.
D)hope, efficacy, resilience, and optimism.
E) health, efficacy, resilience, and obstinacy.

Question 48

Wanda sees a woman struggling with a small child and two bags of groceries.She stops and offers to carry the grocery bags to the woman's car.This is ______ behavior.

A) reclusive
B)prosocial
C) resilient
D) calculated
E) deviant

Question 49

Xavier has a degree in English.He wants to get a job in publishing,but knows he will have to start as an assistant or possibly a part-time employee.Xavier is both realistic and flexible.This is an example of

A) contentment.
B) efficacy.
C)optimism.
D) tact.
E) fairness.

Question 50

_____ is the characteristic of PsyCap that consists of persevering toward goals.

A)Hope
B) Efficacy
C) Optimism
D) Health
E) Resilience

Question 51

Imelda's life is difficult right now.Her husband and she recently decided to divorce and she is now a single parent of two preteenagers.They are good kids,but it is difficult taking care of them and managing her full-time job as a middle manager.Imelda has started taking work home at night and finishing projects at night after her children are in bed.Imelda is likely exhibiting

A) hope.
B) efficacy.
C) effectiveness.
D) health.
E)resilience.

Question 52

Hope consists of

A) faith and charity.
B) optimism and creativity.
C)willpower and waypower.
D) dependability and compassion.
E) self-confidence and kindness.

Question 53

_____ is the characteristic of PsyCap that consists of having confidence.

A) Hope
B)Efficacy
C) Effectiveness
D) Health
E) Resilience

Question 54

____ is the need to see one or more alternative paths to achieve a goal,even when faced with adversity.

A) Optimism
B) Resilience
C) Willpower
D)Waypower
E) Efficacy

Question 55

____________ is defined as employees' perceptions of formal and informal organizational policies,practices,procedures and routines:

A) Organizational culture
B) Job satisfaction
C)Organizational climate
D) Positive OB
E) Organizational citizenship

Question 56

Ghandi stated,"If I have the belief that I can do it,I shall surely acquire the capacity to do it even if I may not have had it at the beginning." What emotion does this represent?

A) hope
B)efficacy
C) inspiration
D) interest
E) pride

Question 57

During a class lecture,Mike finds himself thinking about an argument he had last night with his girlfriend.Mike is displaying

A) multitasking.
B) rumination.
C) negative emotions.
D) PsyCap.
E) mindfulness.

Question 58

Which of the following situations does not reflect mindfulness?

A) Suzette takes a few minutes to think about her yoga routine before she starts to study for an exam.
B) Joe notices that a truck several cars ahead of him on the road has braked.
C) During her break, Keisha takes her coffee outside and looks at the cloud patterns.
D) Pat is biking to school when someone cuts her off and causes her to fall. She gets up and starts kicking her bicycle.
E) Jamil is in a heated argument with his friend, Matthias, over a group project that is due this week. Jamil steps back and takes several deep breaths before continuing.

Question 59

Dr.Riley,a professor in the economics department,finds that if he keeps his door open,people tend to stop in to say hello.This interruption is distracting.So now Dr.Riley keeps his office door open only a crack during his office hours,asking visitors to knock before entering.This small change allows him to grade exams more quickly and accurately.This is an example of his increasing his

A)mindfulness.
B) optimism.
C) attention delinquency.
D) positive deviance.
E) mindlessness.

Question 60

A person should _____ in order to develop hope.

A) break a large goal into smaller subgoals.
B) anticipate potential obstacles to success and plan to avoid them.
C) develop more extraversion.
D)generate an important goal that is attainable yet challenging.
E) not try to do anything; hope cannot be developed consciously.

Question 61

Which of the following statements is ?

A) PERMA elements are positively related to good health, but are not related to work-related outcomes such as organizational commitment and career satisfaction.
B) Well-being is a single, unique concept that is related to happiness.
C)Employees' level of flourishing is related to organizational outcomes such as productivity and financial performance.
D) Positive emotions "happen to people"; they cannot be pursued proactively.
E) PERMA should be pursued as a means to obtain a better career.

Question 62

_____ is not one of the components of well-being.

A) Engagement
B) Relationships
C) Achievement
D) Meaning
E) Productivity

Question 63

Jackson and Samuel both work for XYZ Company,in different departments.They discover a common interest in classic cars,and on weekends often meet up at car shows.They are probably providing _______ to each other.

A) instrumental support
B) informational support
C) esteem support
D) achievement support
E)social companionship

Question 64

Flourishing represents the extent to which our lives contain PERMA-

A) positive emotions, enrichments, realism, meaning, and action.
B)positive emotions, engagement, relationships, meaning, and achievement.
C) position, equanimity, respect, money, and acceptance.
D) peace, emotions, reflection, management, and action.
E) positive emotion, enrichment, relationships, money, and acceptance.

Question 65

John received a poor performance evaluation from his boss.On the weekend,he talks with his neighbor Faisal about his situation.Faisal asks him questions about his work and the evaluation,and as a result John develops a plan of action for improving his productivity.Faisal has provided

A) instrumental support.
B)informational support.
C) esteem support.
D) achievement support.
E) social companionship.

Question 66

Lee and Victor are good friends.Lee's laptop computer has become very slow and is not working correctly,and he goes to Victor and asks for help.Victor downloads some antimalware software onto Lee's computer,and its performance improves.Victor has provided

A)instrumental support.
B) informational support.
C) esteem support.
D) social companionship.
E) engagement support.

Question 67

At the weekly staff meeting,Carrie is always criticizing one project manager or another.She claims to run a "tight ship," and she doesn't listen to explanations of delays or additional workload.Carrie's employees dread and resent these meetings.To move forward,these employees need to learn

A) trust.
B) compassion.
C)forgiveness.
D) virtuousness.
E) defiance.

Question 68

Jennifer recently accepted a position in the sales department of XYZ Corporation.She really wants to make a good impression and has been working hard.During a coffee break,her coworker,Maria tells Jennifer that the sales manager has been very impressed with Jennifer's attention to detail.Maria is performing _____ support.

A) instrumental
B) informational
C)esteem
D) achievement
E) engagement

Question 69

The concept of ________ is defined as a state of being completely involved in an activity for its own sake.

A) virtuousness
B)flow
C) achievement
D) mindfulness
E) flourishing

Question 70

_____ is the amount of perceived helpfulness derived from our relationships with others.

A) Flow
B)Social support
C) Meaningfulness
D) Virtuousness
E) Flourishing

Question 71

What are the three global values that are essential for promoting positive OB?

A) hope, optimism, and resilience
B)restorative justice, compassion, and temperance
C) positive emotions, engagement and meaning
D) flourishing, motivation, and satisfaction
E) social support, information support, and instrumental support

Question 72

______ are abstract ideals that guide one's thinking and behavior across all situations.

A) Norms
B) Goals
C) Personalities
D)Values
E) Cognitions

Question 73

_______ represents what individuals and organizations aspire to be when they are at their very best.

A) Virtuousness
B) PsyCap
C) Positive OB
D) Well-being
E) PERMA

Question 74

Which of the following is not a component of virtuous leadership?

A) focus on the greater good
B) forgiveness
C) trust
D) integrity
E) empowering others

Question 75

Organizational ______ is the host of procedures,policies,routines,and rules that organizations use to get things done.

A) culture
B) climate
C)practices
D) leadership
E) citizenship

Question 76

Michele is concerned with the victims of Hurricane Simon,which has devastated her home state of Florida.She starts a fund to help the victims of this disaster.Michele is displaying

A)compassion.
B) restraint.
C) prudence.
D) virtuousness.
E) mindlessness.

Question 77

Leanne is promoted to manager of XYX Furniture Store.George also applied for the position.He confronts Leanne,claiming that she is undeserving of the position and only got it because she was a woman.Leanne explains that she has 10 years of pervious experience in other stores.Leanne is exhibiting

A) restoration.
B) virtuosity.
C)temperance.
D) compassion.
E) flourishing.

Question 78

Which of the following is not a form of social support?

A) providing information that a person is accepted and respected
B) providing financial aid, material resources, or needed services
C) spending time discussing your vision
D) spending time with others in leisure and recreational activities
E) providing help in defining, understanding, and coping with problems

Question 79

What is about research on the relationship of virtuous leadership to organizational and individual employee performance?

A) A long-standing tradition of research in this area has demonstrated a strong, positive relationship between these variables.
B) Recent research in this area has shown a positive relationship between these variables.
C) Recent research in this area has shown a positive relationship between virtuous leadership and organizational performance, but a negative relationship between virtuous leadership and individual outcomes.
D) Recent research in this area has shown a positive relationship between virtuous leadership and individual performance, but a negative relationship between virtuous leadership and organizational outcomes.
E) No research has been conducted in this area.

Question 80

Pete and Dana are working on a project together.They disagree on how to present the key concept of equality.Dana complains that Pete is dismissing her "feminist" position without consideration.Pete claims that Dana considers him a chauvinist.Wyatt,their supervisor,knows that both Pete and Dana are committed employees who support equality.He sits both of them down to work through the issues.This reflects _____ justice.

A)restorative
B) distributive
C) procedural
D) interactional
E) interpersonal