Deck 13: Communication and Information Technology Management

Question 1

Good communication helps in increasing efficiency,improving quality,and increasing the responsiveness to customers.

Answer 1

True
Explanation: Good communication helps in increasing efficiency, improving quality, and increasing the responsiveness to customers.

Question 2

The term "data" refers to raw,unsummarized facts.

Answer 2

True
Explanation: Data are raw, unsummarized, and unanalyzed facts such as volume of sales, level of costs, or number of customers.

Question 3

An information system that managers select and use to generate the specific information that they need to perform their jobs successfully is known as an MIS system.

Answer 3

True
Explanation: A management information system (MIS) is a specific form of IT that managers select and use to generate the specific, detailed information they need to perform their roles effectively. Management information systems have existed for as long as there have been organizations.

Question 4

The feedback phase of the communication process is initiated by the original sender (who becomes a receiver).

Question 5

Irrelevant information is useless and may actually hurt the performance of a busy manager who has to spend valuable time determining whether information is relevant.

Question 6

The encoding of messages into words is known as verbal communication.

Question 7

Information that is useful and that fits a manager's needs in the specific situation is called relevant.

Question 8

Information that reflects current conditions in the organization or in the external world is called synchronized information.

Question 9

Encoding is the process of sending information to the receiver.

Question 10

In the transmission phase of the communication process,the process of translating the message into language is known as noise.

Question 11

The term "knowledge" refers to data that has been organized in some type of meaningful way.

Question 12

The sharing of information between two or more people in order to reach a common understanding is known as negotiation.

Question 13

The person wishing to share information with some other person in the transmission phase of communication is known as the sender.

Question 14

Management information systems are used to control all divisional and functional operations.

Question 15

The sharing of information by means of facial expressions or body language is known as subliminal communication.

Question 16

When managers have all of the information that they need to exercise control,to coordinate their activities,or to make an effective decision,it is said that their information is complete.

Question 17

Data and information both communicate a great deal of useful knowledge to the end user.

Question 18

The greater its accuracy and reliability,the higher is the quality of information.

Question 19

A system that is used to acquire,organize,store,manipulate,and transmit information is known as an operating system.

Question 20

Communication is,in general,electronically based and has minimal human endeavor.

Question 21

The client computers that are linked directly to a server constitute a wide area network.

Question 22

Operating system software tells the computer hardware how to run.

Question 23

A decision support system gives managers a model-building capability and so provides them with the ability to manipulate information in a variety of ways.

Question 24

A system designed to handle a large volume of routine,recurring transactions is known as a decision support system.

Question 25

The amount of information that a communication medium can carry is known as information richness.

Question 26

Product life cycle is the way demand for a product changes in a predictable pattern over time.

Question 27

The mainframe is the master computer that controls the operations of all the other types of computers and digital devices as needed and can link them into one integrated system.

Question 28

In organizations with many layers of managers,it takes lesser time for information to travel up the hierarchy and for decisions to travel back down.

Question 29

The time factor is not taken into account in selecting a communication medium.

Question 30

An important factor that affects the choice of a communication medium is the need for some kind of written documentation that a message was sent and received.

Question 31

Impersonal written communication is lowest in information richness and is well suited for messages that need to reach a small number of receivers.

Question 32

Operations information systems process routine transactions.

Question 33

Large companies that need immense processing power have a mainframe computer at the hub of the network that can quickly process vast amounts of information.

Question 34

A memo is an example of impersonal written communication.

Question 35

An Excel spreadsheet is an example of applications software.

Question 36

In the maturity stage of the product life cycle,many consumers are entering the market and buying the product for the first time,and demand increases rapidly.

Question 37

The language of computers is a digital language of zeros and ones.

Question 38

In the embryonic stage of the product life cycle,a product has yet to gain widespread acceptance.

Question 39

The communication medium that is highest in information richness is e-mail.

Question 40

A computer system that uses human knowledge to solve problems that ordinarily require humans to solve them is known as an expert system.

Question 41

Information that is useful to the particular circumstances facing a manager is known as _____ information.

A) timely
B) relevant
C) complete
D) real-time
E) unstructured

Question 42

In which stage of the communication process is a common understanding reached between the participants?

A) Sending
B) Filtering
C) Encoding
D) Feedback
E) Transmission

Question 43

Data that is organized in a meaningful way is referred to as:

A) facts.
B) software.
C) artificial intelligence.
D) information.
E) databases.

Question 44

The sharing of information between two or more people within the organization in order to reach a common understanding is known as:

A) filtering.
B) organizing.
C) communication.
D) planning.
E) noise.

Question 45

In the transmission phase of the communication process,the information that is to be communicated is known as the:

A) encoding.
B) sending.
C) message.
D) reception.
E) encryption.

Question 46

A graph of the profitability of each of the products in a product line over the past two years is an example of:

A) data.
B) artificial intelligence.
C) an expert system.
D) a database.
E) information.

Question 47

_____ are a specific form of IT that managers design in order to have access to specific information which they need to perform their job effectively.

A) Decision support systems
B) Management information systems
C) Artificial intelligence systems
D) Expert systems
E) Data mining systems

Question 48

Frequently updated information that reflects current conditions is called _____ information.

A) timely
B) relevant
C) real-time
D) complete
E) critical

Question 49

_____ is the set of methods that can be used to acquire,organize,store,manipulate,and transmit information.

A) Encoding
B) Artificial intelligence system
C) Expert system
D) Information technology
E) Data processing

Question 50

Mark,the sales manager at Lance Motors has called for a meeting with all his sales representatives.He wants to give them feedback,and set new guidelines regarding their annual targets.With reference to the transmission phase of communication,which of the following best describes Mark's role?

A) Recipient
B) Sender
C) Messenger
D) Receiver
E) Decoder

Question 51

Minimally rich information is often required to coordinate and control an enterprise and to make informed decisions.

Question 52

Blue Bay International maintains its travelers' records through the process of documentation.It includes the date of travel,the specifications of the travel package,and so on.Which of the following best suits Blue Bay's method of recordkeeping?

A) Management information systems
B) Expert systems
C) Decision support systems
D) Artificial intelligence systems
E) Data mining systems

Question 53

In the transmission phase of communication,the person who wishes to share information with someone else is known as the:

A) recipient.
B) messenger.
C) decoder.
D) receiver.
E) sender.

Question 54

A chart of the organization's net income after taxes over the past four years is an example of:

A) data.
B) information.
C) an expert system.
D) facts.
E) information distortion.

Question 55

Expert systems are a variant of artificial intelligence.

Question 56

Top management attempts to gain a competitive advantage by asking all of its managers to communicate with each other about how the organization can best respond to changing customer preferences.The organization is focusing primarily on:

A) responsiveness.
B) efficiency.
C) quality.
D) cost control.
E) innovation.

Question 57

Information is shared between two or more people in which phase of the communication process?

A) Transmission
B) Encoding
C) Filtering
D) Sending
E) Feedback

Question 58

In the transmission phase of the communication process,the translation of the message into symbols is known as:

A) broadcasting.
B) encoding.
C) deciphering.
D) sending.
E) reception.

Question 59

_____ is a general term that refers to anything that hampers any stage of the communication process.

A) Decoding
B) Encoding
C) Medium
D) Noise
E) Feedback

Question 60

Raw,unsummarized facts are known as:

A) artificial intelligence.
B) data.
C) information.
D) networks.
E) bases.

Question 61

In the _____ stage of the product life cycle,many consumers are entering the market and buying the product for the first time,and demand increases rapidly.

A) embryonic
B) maturity
C) decline
D) growth
E) static

Question 62

In the communication process,the pathway through which the message is sent is known as the:

A) encryption.
B) feedback.
C) medium.
D) Ethernet.
E) matrix.

Question 63

The process in which the receiver interprets and tries to make sense of the message is known as:

A) encoding.
B) scrambling.
C) feedback.
D) decoding.
E) downloading.

Question 64

A "company newsletter" is an example of which of the following types of communication?

A) Personal written communication
B) Impersonal written communication
C) Fax
D) Intranet
E) A memo

Question 65

Which of the following media of communication has the highest information richness?

A) E-mail
B) Texting
C) Face-to-face communication
D) Telephone conversation
E) Voice mail systems

Question 66

The amount of information that a communication medium can carry is known as:

A) media naturalness.
B) information richness.
C) coding capability.
D) information content.
E) resistance.

Question 67

Client computers that are linked directly to a server constitute a:

A) LAN.
B) MIS.
C) mainframe.
D) wide area network.
E) personal computer.

Question 68

In which of the following stages of the communication process do the sender and receiver reverse their roles?

A) Transmission
B) Encoding
C) Decoding
D) Encrypting
E) Feedback

Question 69

Managers at Next Motors,who work in different locations,communicate with one another over TV screens so that they can see and hear each other and can be more involved in the decision-making process.This is known as:

A) voice mailing.
B) participating in a chat room.
C) e-mailing.
D) videoconferencing.
E) telecommuting.

Question 70

Traditionally,managers have used _____ for gathering the information they need to achieve coordination and control and make decisions.

A) decision support systems
B) operations information systems
C) transaction-processing systems
D) organizational hierarchy
E) artificial intelligence

Question 71

The top managers of Firecracker Explosives walk about through the production plant and talk informally with employees about issues and concerns that they may have.This is an example of:

A) total quality management.
B) structured approach to direct participation.
C) impersonal communication.
D) information overload.
E) management by wandering around.

Question 72

Workers who are employed by an organization but who work at home are known as:

A) videoconferencers.
B) telecommuters.
C) decoders.
D) encoders.
E) virtual teammates.

Question 73

When managers pass through work areas and talk informally with workers,they are engaging in:

A) management by exception.
B) MBO.
C) micromanaging.
D) empowerment.
E) management by wandering around.

Question 74

In the _____ stage of the product life cycle,a product has yet to gain widespread acceptance; customers are unsure what a product,has to offer,and demand for it is minimal.

A) embryonic
B) maturity
C) decline
D) growth
E) static

Question 75

Personal computers that sit on the desks of managers within a network are called _____.They are connected through a _____ to a company's powerful mainframe computer that makes sure that their programs work well together.

A) servers; client
B) rack servers; MIS
C) clients; DSS
D) clients; rack server
E) servers; CPU

Question 76

Computer software programs that are developed for charting graphs of sales performance (for example,number of units sold)over the past three years are an example of which type of software?

A) Applications
B) Artificial intelligence
C) Expert systems
D) DSS systems
E) Utility

Question 77

Which of the following forms of communication is lowest in information richness?

A) Face-to-face communication
B) Videoconferencing
C) Management by wandering around
D) Telephone conversation
E) Impersonal written communication

Question 78

The use of which of the following media would capture some of the advantages of face-to-face communication while saving time and money on travel costs for managers?

A) E-mail
B) Telephone
C) Letters
D) Memos
E) Videoconference

Question 79

A sales manager follows up a complaint from a key customer with a letter to that customer.The letter describes the nature of the complaint and what the organization plans to do to resolve the situation and prevent its future occurrence.The sales manager's choice of a communication medium for the message is influenced by:

A) groupthink.
B) the need for a paper trail.
C) management by wandering around.
D) groupware.
E) MBO.

Question 80

Jane,the receptionist at Invest Right,e-mails Linda,her boss,informing her about the appointments Linda needs to attend to on a particular day.In the communication process,which of the following would best describe the e-mail?

A) Sender
B) Noise
C) Feedback
D) Receiver
E) Medium