Deck 7: Work-Related Stress and Stress Management

Question 1

Workplace bullying and incivility are forms of psychological harassment.

Answer 1

True

Question 2

Employees may experience the stress of workplace violence even if they have not directly experienced or observed the violence.

Answer 2

True

Question 3

Sexual harassment includes both unwanted sexual relations as well as a hostile work environment.

Answer 3

True

Question 4

Bad bosses and organizational politics are typically categorized as interpersonal stressors.

Question 5

Work-related stress is an affliction in Canada and the United States that is a relatively minor workplace concern in other countries.

Question 6

Resistance is the final stage of the stress experience (i.e.the general adaptation syndrome).

Question 7

The percentage of people in Japan who say they experience anxiety or stress is lower today than 20 years ago.

Question 8

Unlike workplace violence,workplace incivility has no effect on the victim's absenteeism or job performance.

Question 9

Psychological harassment represents a type of role-related stressor.

Question 10

Everyone needs some level of stress to survive.

Question 11

Companies can minimize psychological harassment by providing meaningful feedback to individuals from colleagues and subordinates (such as 360-degree feedback).

Question 12

Eustress refers to the short-term causes of stress,whereas distress refers to long-term causes.

Question 13

Employees can build up a resistance to stress by frequently experiencing the exhaustion stage of the general adaptation syndrome.

Question 14

International research has found that Americans have the world's highest incidence of workplace assaults and sexual harassment.

Question 15

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

Question 16

Stress refers main to environmental conditions that cause people to experience fear.

Question 17

Stress is a psychological and physiological adaptive response to a situation that is perceived as challenging or threatening to the person's wellbeing.

Question 18

Sexual harassment is a type of interpersonal stressor.

Question 19

Canadian employees do not yet have any legal protection against psychological harassment in the workplace.

Question 20

The general adaptation syndrome describes the consequences of stress.

Question 21

Time-based conflict is related to work overload.

Question 22

Death from overwork (karoshi)occurs because the poor lifestyle resulting from long work hours causes weight gain which,damages the cardiovascular system.

Question 23

Resilience is the capability of individuals to cope successfully in the face of significant change,adversity,or risk.

Question 24

Someone who works in a so-called 'high-stress job' might experience the same level of stress as someone who works in a low-stress job.

Question 25

Financial difficulties,marriage and the birth of a child can lead to strain-based conflict.

Question 26

Car mechanic,psychologist and school principal are usually identified as high-stress occupations.

Question 27

People have more resilience when they have a sense of purpose and are in touch with their personal values.

Question 28

The classic workaholic is highly involved in work,feels compelled or driven to work because of inner pressures,and has high enjoyment at work.

Question 29

Two employees in the same job might experience different stress levels because they perceive the situation differently.

Question 30

Research has found that people who are expected to display certain emotions at work rarely display those emotions in non-work activities.

Question 31

People experience different stress levels in the same situation due to different beliefs about the threat and their ability to withstand it.

Question 32

One form of role conflict occurs when organizational values and work obligations are incompatible with the employee's personal values.

Question 33

We can't say that one job is more stressful than another because all jobs basically have the same stressors.

Question 34

One way to reduce work-related stress is to have your work paced by a machine.

Question 35

Time-based conflict is typically more common among men than among women in the labor force.

Question 36

Accountant,artist and car mechanic are usually identified as low-stress occupations.

Question 37

In Japan,karoshi mainly leads to death because of unhealthy lifestyles,lack of physical exercise and insufficient sleep.

Question 38

Resilience can be viewed as a personality trait,specific coping behaviors,and an inner strength related to workplace spirituality.

Question 39

Strain-based conflict occurs when people must balance the time demanded by work and family and other non-work activities.

Question 40

Employees are more likely to experience stress when they lack control over their work activities.

Question 41

Social support helps employees to manage stress by increasing their self-esteem.

Question 42

Companies can reduce employee stress by transferring them to jobs for which they are better qualified.

Question 43

Work-related stress is a psychological phenomenon has that has almost no effect on the employee's physical health.

Question 44

Wellness programs manage stress by temporarily removing employees from the stressful environment.

Question 45

The job burnout process occurs in the following sequence: (1) reduced efficacy, (2) emotional exhaustion and (3) higher blood pressure.

Question 46

One important way to remove workplace stressors is to give employees more control over their work environment.

Question 47

Work enthusiasts are described as a type of workaholic.

Question 48

Corporate fitness and wellness programs improve employee health but have almost no effect on the consequences of work-related stress.

Question 49

Job burnout is mainly due to interpersonal and role-related stressors.

Question 50

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

Question 51

Employees can control the consequences of excessive stress by learning relaxation and meditation techniques.

Question 52

Personal leave,telework,and flexible work time represent the three most common role-related stressors.

Question 53

Stress is a significant cause of heart attacks.

Question 54

Employees are more likely to engage in aggressive behavior if they are frustrated about actions or decisions beyond their personal control.

Question 55

Job burnout refers to situations where employees experience stress because they are deprived of contact with clients,colleagues and other people.

Question 56

Workplace aggression is a stressor as well as a consequence of stress.

Question 57

Some firms offer sabbaticals to give employees a temporary withdrawal from the stressors of work.

Question 58

Person-job matching can help to remove role-related stressors.

Question 59

Relaxation and meditation reduce stress mainly by removing stressors.

Question 60

People who are overstressed tend to have lower job performance and higher accident rates.

Question 61

People who frequently experience the general adaptation syndrome:

A) have a long-term risk of increased physiological and psychological damage.
B) become immune to the effects of this syndrome.
C) learn to adapt to the consequences of stress.
D) eventually develop an overwhelming need to work.
E) have a long-term risk of increased physiological and psychological damage AND become immune to the effects of this syndrome.

Question 62

According to the general adaptation syndrome,the first stage of stress adaptation is:

A) exhaustion
B) resistance
C) relapse
D) role ambiguity
E) none of these statements is correct

Question 63

Which of the following is a potential stressor?

A) Stale air.
B) Working in a job that does not make sufficient use of the employee's skills.
C) Working with difficult customers.
D) Working in a job that does not make sufficient use of the employee's skills AND working with difficult customers.
E) All of these statements are correct.

Question 64

Workplace violence:

A) is a serious interpersonal stressor.
B) is a higher risk among employees in France and Canada than in the United States.
C) is a problem among nurses and other health-care workers.
D) All of these statements are correct.
E) is a serious interpersonal stressor AND is a problem among nurses and other health-care workers.

Question 65

The general adaptation syndrome model includes all of the following EXCEPT:

A) a three-stage process.
B) resistance.
C) cynicism.
D) alarm reaction.
E) exhaustion.

Question 66

Which of the following describes the stress experience?

A) General adaptation syndrome
B) Job burnout
C) Stressors
D) Strain-based conflict
E) Type A behavior pattern

Question 67

Recent evidence indicates that:

A) few Canadians experience work-related stress.
B) Japanese employees report less anxiety and stress today than two decades ago.
C) work-related stress is almost non-existent in India and the United Kingdom.
D) all of these statements are correct.
E) none of these statements is correct.

Question 68

Which of the following is a source of stress in the workplace?

A) Sexual harassment
B) Poor lighting
C) Uncertain performance expectations
D) Work underload
E) All of these statements are sources of workplace stress

Question 69

Which of the following statements about stress is FALSE?

A) Employees are the most productive when they experience no stress.
B) Stress is caused by stressors.
C) Two people located in the same work environment might experience different levels of stress.
D) The general adaptation syndrome describes the stress experience.
E) Continued exposure to very high stress levels may lead to permanent physiological and psychological damage.

Question 70

All of the following are interpersonal stressors EXCEPT:

A) job burnout.
B) workplace bullying.
C) organizational politics.
D) workplace violence.
E) sexual harassment.

Question 71

The stress experience in moderation is known as:

A) distress
B) burnout
C) the general adaptation syndrome
D) eustress
E) Type A behavior pattern

Question 72

The general adaptation syndrome is:

A) the most common strategy that employees use to cope with work-related stressors.
B) an innovative corporate practice that removes unnecessary stressors from the work site.
C) a stress disorder that was once rare but is becoming increasingly common among executives.
D) a model of the stress experience.
E) a form of social support where several employees experience the same form of stress and help each other through the experience.

Question 73

The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called:

A) self-leadership.
B) job burnout.
C) eutress.
D) workaholism.
E) stress.

Question 74

Workplace violence is best described as:

A) a role-related stressor.
B) the most common cause of stress in the workplace.
C) a form of sexual harassment.
D) an interpersonal stressor.
E) None of these statements is correct.

Question 75

Which of the following is an interpersonal stressor?

A) Office politics
B) Lack of authority to perform the job
C) Performing more work than you are capable of performing
D) Driving in hazardous conditions
E) None of these statements is correct

Question 76

Eustress refers to:

A) the degree of physiological, psychological and behavioral deviation from healthy functioning.
B) stress experienced by anyone who is less than 25 years old.
C) the process of emotional exhaustion, cynicism and reduced efficacy resulting from prolonged exposure to stress.
D) any stressful situation that causes the employee to experience involuntary fits of laughter.
E) the healthy, positive, constructive outcome of stressful events and the stress response.

Question 77

Stress is best described as:

A) the physiological disorders we experience from adverse environmental conditions.
B) an adaptive response to a situation that is perceived as challenging or threatening to the person's wellbeing.
C) a series of events that cause emotional exhaustion and cynicism towards customers.
D) environmental conditions that place a physical or emotional demand on the person.
E) a behavior pattern of people with low risk of heart disease.

Question 78

The three stages of the general adaptation syndrome,in order,are:

A) exhaustion, recovery, burnout.
B) exhaustion, resistance, alarm reaction.
C) emotional exhaustion, cynicism, reduced efficacy.
D) cynicism, resistance, reduced efficacy.
E) alarm reaction, resistance, exhaustion.

Question 79

Sexual harassment,workplace violence and workplace bullying are:

A) types of interpersonal stressors.
B) common outcomes of ineffective work-life balance.
C) elements of the general adaptation syndrome.
D) types of physical environment stressors.
E) None of these statements is correct.

Question 80

The increasing emphasis on teamwork in the workplace will likely:

A) increase stress caused by work/non-work stressors.
B) reduce stress caused by work/non-work stressors.
C) increase stress caused by interpersonal stressors.
D) reduce stress caused by interpersonal stressors.
E) have no effect on workplace stress.