Deck 11: Communicating in Teams and Organizations

Question 1

Communication is an essential part of the coordination process.

Answer 1

True

Question 2

Email is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

Answer 2

True

Question 3

The image used in the communication process model is that information is like fruit on a tree that needs to be picked.

Answer 3

False

Question 4

Effective communication potentially improves knowledge management and decision making.

Question 5

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Question 6

One reason that people communicate with each other is to fulfill their drive to bond.

Question 7

According to the communication process model,communication begins with forming the message,then encoding it.

Question 8

Email is an inefficient medium for communicating in ambiguous,complex,and novel situations.

Question 9

Employees use 'emoticons' in electronic mail messages to clarify the emotional meaning of their messages.

Question 10

Email is a very good medium for communicating emotions.

Question 11

People tend to understand technical information better through aural rather than written communication media.

Question 12

Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

Question 13

One consequence of introducing email is that it tends to increase the amount of communication across the organization.

Question 14

Intended feedback is encoded,transmitted,received and decoded from the receiver to the sender of the original message.

Question 15

One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.

Question 16

In the communication process model,encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Question 17

The introduction of email in organizations tends to reduce some face-to-face and telephone communication but increase the flow of information to higher levels in the organization.

Question 18

Interpersonal communication occurs as soon as a message is received by someone else.

Question 19

One limitation of email is that both sender and receiver need to coordinate the communication session.

Question 20

Email removes problems of social status in the communication process.

Question 21

Nonverbal communication is less rule-bound than is verbal communication.

Question 22

Senders and receivers who share common mental models of the situation require a communication medium with higher data-carrying capacity compared to senders and receivers who lack common mental models of the situation.

Question 23

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Question 24

Face-to-face interaction has higher media richness than a telephone conversation.

Question 25

One limitation of blogging is that it is almost impossible to archive content for future reference.

Question 26

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

Question 27

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Question 28

Instant messaging provides more efficiency and real-time communication than is available in traditional email systems.

Question 29

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

Question 30

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Question 31

When sending a message,the choice of medium also communicates information from the sender to receiver.

Question 32

Empathy,emotional contagion,and MBWA are three types of noise in the communication process.

Question 33

Mimicking the nonverbal behaviors of other people seems to help us to receive the emotional experience of the people we mimic.

Question 34

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Question 35

Perceptions,filtering and jargon are three types of noise in the communication process.

Question 36

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Question 37

Email creates real-time communities of practice as employees form clustered conversations around specific fields of expertise.

Question 38

One of the main problems with instant messaging is that the sender communicates with only one receiver at a time.

Question 39

Mimicking the sender's behavior is a central part of emotional contagion.

Question 40

Employees increase their information-processing capacity by reading abstracts and other summaries.

Question 41

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employee's need for privacy.

Question 42

Women sometimes expect empathy when describing a problem whereas men are more likely to provide a solution to the problem without providing empathy.

Question 43

When communicating with another person,you should avoid repeating your message in different ways.

Question 44

In Japan,silence in conversation demonstrates respect and empathy between people.

Question 45

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person who caused the problem.

Question 46

The responding stage of active listening includes showing interest and clarifying the message.

Question 47

Maintaining eye contact to show interest in someone's conversation is one of the few forms of nonverbal communication that transmits common meaning across all cultures.

Question 48

The common handshake (holding the other person's right hand firmly and pumping it up and down a few times)has the same meaning across cultures.

Question 49

One of the most important features of active listening is to interrupt the speaker whenever he or she says something that you want to discuss further.

Question 50

Research has found that women are generally more sensitive than are men to nonverbal communication.

Question 51

Companies are introducing open-space offices -- replacing walled offices with open work areas -- to improve communication and make more efficient use of space.

Question 52

The sensing stage of active listening includes empathizing and organizing information.

Question 53

When having a conversation with someone from Japan,it is polite to allow some silence after the person has spoken before beginning your reply.

Question 54

The three components of listening are encoding,decoding and interpreting.

Question 55

Language differences represent one of the most obvious cross-cultural communications challenges.

Question 56

In Japan,the sender's true meaning is more likely to be found through nonverbal messages than through verbal and written messages.

Question 57

Active listening requires empathy so that the listener accurately interprets the speaker's verbal and nonverbal messages.

Question 58

One problem in communication between men and women is that most women don't know how to engage in 'report talk'.

Question 59

Active listeners constantly cycle through the three components of listening.

Question 60

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Question 61

Which of the following is NOT explicitly identified in the communication process model?

A) Empathy
B) Noise
C) Transmission
D) Encoding
E) Decoding

Question 62

The grapevine is an important social process that fulfills the employees' drive to bond.

Question 63

Employee surveys involve employees in corporate decisions.

Question 64

In the communication process model,what happens immediately after the receiver receives the encoded message?

A) The sender receives confirmation that the message has been understood.
B) The receiver confirms with the sender that the message sent was intended to be a message.
C) The receiver decodes the received message.
D) The sender encodes the message.
E) The receiver forms feedback in response to the received message.

Question 65

Effective communication occurs when:

A) information is sent through informal rather than formal channels.
B) information is transmitted between two or more people.
C) the sender convinces the receiver to accept the information sent.
D) information is transmitted and understood between two or more people.
E) the sender transmits information that is received by someone other than the intended receiver.

Question 66

What function does communication play in organizations?

A) Communication helps employees to coordinate their work activities.
B) Communication helps decision makers to learn about organizational problems.
C) Communication helps employees to fulfill their drive to bond.
D) Communication eases work-related stress through social support.
E) Communication serves all of these functions.

Question 67

Email,instant messaging,and public web sites are changing characteristics of the corporate grapevine.

Question 68

The first three steps in the communication process model are:

A) decode message, encode message, provide feedback
B) form message, transmit message, decode message
C) encode message, transmit message, receive message
D) form message, transmit message, receive message
E) none of these represent the first three steps in the communication process model.

Question 69

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

Question 70

Effective communication plays an important role in:

A) knowledge management.
B) decision making.
C) coordinating work activities.
D) fulfilling the drive to bond.
E) Communication plays an important role in all of these.

Question 71

E-zines should have longer stories than are typically found in hard-copy company magazines.

Question 72

Management by walking around minimizes the problem of filtering in the communication process.

Question 73

In the communication process model,"feedback" is:

A) included in the latter part of the model.
B) defined as a form of "noise."
C) is the sender's way of ensuring that he or she has actually encoded the message.
D) deliberately excluded from the communication process model.
E) included in the first two steps of the model.

Question 74

In the communication process model,'decoding the message' occurs immediately:

A) before the sender forms the message.
B) after the sender receives the message.
C) after the sender forms feedback regarding the original message.
D) after the sender transmits the message.
E) never; decoding is not part of the communication process model.

Question 75

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Question 76

In times of uncertainty,a company newsletter or similar formal communication activity can effectively replace the informal grapevine.

Question 77

In grapevine communication,most employees serve as both sender and receiver.

Question 78

Wikis are collaborative web sites in which anyone in the group can write,edit,or remove material from the site.

Question 79

Communication is the process by which information is _______ and ________ between two or more people.

A) spoken, heard
B) heard, seen
C) transmitted, understood
D) acknowledged, absorbed
E) dictated, transcribed

Question 80

The process model of communication presented in the textbook relies on the metaphor that:

A) information flows through channels between the sender and receiver.
B) the sender and receiver are on different planets and communicate only when they collide.
C) information comes in packages that are couriered in bundles.
D) information is a song that is understood only when both sender and receiver know how to sing together in harmony.
E) the dominant model of communication relies on none of these metaphors.