Deck 1: Introduction to Employee Training and Development

Question 1

Which of the following statements is true of human capital?

A) Human capital is an organization's tangible asset.
B) Motivation to deliver high-quality products and services is a part of human capital.
C) It is easy to imitate or purchase an organization's human capital.
D) Human capital is standardized in companies.

Answer 1

B

Question 2

The fifth step in the training design process is to develop an evaluation plan that involves identifying _____.

A) an appropriate training method
B) the requirements for training
C) employees with motivation and basic skills
D) the types of outcomes training is expected to influence

Answer 2

D

Question 3

The ADDIE model is most closely associated with:

A) creating a learning organization
B) formal training and development
C) Informal learning
D) Knowledge management

Answer 3

B

Question 4

_____ is an example of tacit knowledge.

A) Personal knowledge based on experience
B) Knowledge of formal processes
C) Knowledge of definitions
D) Knowledge of formulas

Question 5

Which of the following statements is true of the Instructional System Design (ISD) model?

A) The model is generally universally accepted.
B) The model specifies an orderly, step-by-step approach to training design.
C) The model eliminates the need for trainers to use their own judgment.
D) The model has no underlying assumptions.

Question 6

_____ refer to teams that are separated by time, geographic distance, culture, or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.

A) Quality circles
B) Virtual teams
C) Six Sigma teams
D) Ad hoc teams

Question 7

Which of the following statements is not true of knowledge workers?

A) They generally have limited employment opportunities in other companies because their knowledge and expertise tends to be firm specific
B) They are common in organizations that value intangible assets
C) They typically do not perform manual labor
D) They share knowledge and collaborate with others

Question 8

Which of the following statements is true of Millennials?

A) They are also known as Generation X or Baby Boomers.
B) They grew up during a time when the divorce rate doubled.
C) They are often considered to be workaholics and rigid in conforming to rules.
D) They are believed to have high levels of self-esteem, sometimes the point of narcissism.

Question 9

Informal learning _____.

A) is developed and organized by a company
B) is not required for the development of human capital
C) cannot be controlled by the employees
D) leads to the effective development of tacit knowledge

Question 10

_____ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.

A) Six Sigma
B) Lean manufacturing
C) Instructional Systems Design
D) TQM

Question 11

A core value of _____ is the prevention of the occurrence of errors in a product or service rather than detection and correction.

A) ISD
B) ADDIE
C) HRM
D) TQM

Question 12

_____ refers to a systematic approach for developing training programs.

A) Total quality management
B) Continuous learning
C) The training design process
D) Orientation training program

Question 13

_____ capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's employees invest in their work.

A) Intellectual
B) Human
C) Talent
D) Social

Question 14

Which of the following is not an example of human capital?

A) Corporate culture
B) Education
C) Tacit Knowledge
D) Work-related competence

Question 15

Which of the following is true of tacit knowledge?

A) It is easily codified and transferred from person-to-person.
B) Formulas and definitions are examples of tacit knowledge.
C) It is best acquired through formal training and development.
D) It is best acquired through informal learning.

Question 16

_____ refers to the process of moving jobs from the U.S. to other locations in the world.

A) Expatriation
B) Job rotation
C) Offshoring
D) Insourcing

Question 17

Which of the following steps of the training design process involves person and task analysis?

A) Ensuring transfer of training
B) Developing an evaluation plan
C) Conducting needs assessment
D) Monitoring and evaluating the program

Question 18

Which of the following is an example of human capital?

A) Corporate culture
B) Patent
C) Customer loyalty
D) Work-related competence

Question 19

Which of the following is not included in the ADDIE model?

A) Analysis
B) Design and Development
C) Implementation
D) Engagement

Question 20

_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

A) Stakeholder management
B) Diversity management
C) Total quality management
D) Talent management

Question 21

According to the ATD competency model, a business partner _____.

A) determines how workplace learning can be best used to help meet the company's business strategy
B) plans and monitors the effective delivery of learning and performance solutions to support the business
C) designs, delivers, and evaluates learning and performance solutions
D) uses industry knowledge to create training that improves performance

Question 22

The ATD competency model _____.

A) is designed to help sales associates make more personal connections with shoppers
B) describes companywide effort to continuously improve the ways people and systems accomplish work
C) specifies what it takes for an individual to be successful in the training field
D) is a framework to analyze competition in an industry to formulate a training strategy

Question 23

Due to globalization, the supply for talented employees now exceeds the demand.

Question 24

Employee engagement refers to training employees in a wide range of skills so they can fill any role in a team context

Question 25

Training differs from development in that training tends to be more future-focused.

Question 26

Informal learning cannot be used to develop explicit knowledge.

Question 27

The least amount of learning content in companies concerns the development of basic skills.

Question 28

Which of the following statements is true?

A) The reporting relationship between human resource management and the training function is standard across companies.
B) Including training as part of the human resource function allows the training function to be decentralized to better respond to unique needs in different business units.
C) Organizational development professionals are seldom responsible for training.
D) For training and development to succeed, employees, managers, training professionals, and top managers all have to take ownership.

Question 29

When training is provided by consulting firms and government organizations, it is said to be outsourced.

Question 30

Tacit knowledge tends to be the primary focus of formal training and employee development.

Question 31

There is no one universally accepted instructional systems development model.

Question 32

Training activities are said to be outsourced when they are provided by _____.

A) in-house consultants
B) company managers
C) company trainers
D) individuals outside the company

Question 33

Social networking facilitates decentralized decision making.

Question 34

Organizational development professionals in a company typically focus on identifying the top talent in the company.

Question 35

Treating employees differently based on their age, such as only inviting younger employees to attend training, can result in adverse legal consequences.

Question 36

Quality circles refer to teams that are separated by time, geographic distance, culture, and/or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.

Question 37

A type of organization that embraces a culture of lifelong learning, enabling all employees to continually acquire and share knowledge is known as a "talent organization."

Question 38

In the ATD competency model, a _____ plans, obtains, and monitors the effective delivery of learning and performance solutions to support the business.

A) project manager
B) learning strategist
C) business partner
D) knowledge worker

Question 39

According to the ATD competency model, foundational competencies are used to a different extent in each role or specialization.

Question 40

Companies cannot gain a competitive advantage solely through their training practices.

Question 41

Name and describe the four types of capital described in the text and identify which are most directly influenced by training and development?

Question 42

Discuss how new technology has improved training and development. In addition, describe some of limitations of using smartphones or notebooks for training.

Question 43

Direct training expenditures, as a percentage of payroll and learning hours, have declined over the last several years.

Question 44

In small companies, training is typically outsourced to outside vendors.

Question 45

Describe the core values of Total Quality Management (TQM).

Question 46

The use of technology-based learning delivery remained stable from 2010 to 2012.

Question 47

ATD stands for the Association for Training and Development.

Question 48

What are the roles that training and development professionals can take according to the ATD competency model?

Question 49

Talent management professionals typically focus on training as well as team building, conflict management, employment development, and change management.

Question 50

Describe why some have criticized the Instruction Design Systems (ISD) model.

Question 51

Name and describe the different ways that learning occurs in a company.