Deck 8: Orientation and Employee Training

Question 1

A needs assessment is a systematic analysis of the specific training activities an organization requires to achieve its objectives.

Answer 1

True
Explanation: Needs assessment is a systematic analysis of the specific training activities an organization requires to achieve its objectives. In general, five methods can be used to gather needs assessment information: interviews, surveys/questionnaires, observations, focus groups, and document examination.

Question 2

The primary purpose of a learning curve is to provide feedback on a trainee's progress.

Answer 2

True
Explanation: The progress of an individual or a group as a result of training can be plotted on a chart to form what is commonly called a learning curve. The primary purpose of a learning curve is to provide feedback on the trainee's progress.

Question 3

It is easier for new employees to absorb all the information in a company orientation program in one long session when compared to brief sessions spread over several days.

Answer 3

False
Explanation: It is virtually impossible for a new employee to absorb all the information in the company orientation program in one long session. Brief sessions, not to exceed two hours, spread over several days, increase the likelihood that the new employee will understand and retain the information presented.

Question 4

Usually,the human resource (HR)manager should bear full responsibility for a new employee's orientation.

Question 5

A successful and widely accepted method for imparting training in organizations is to first give trainees a brief overview of the job as a whole and then divide it into portions for in-depth instruction.

Question 6

Training needs must be determined prior to establishing training objectives.

Question 7

On-the-job training requires special facilities.

Question 8

Behavior evaluation as a part of training evaluation is easier than learning evaluation.

Question 9

The orientation from coworkers often provides new employees with inaccurate and misleading information.

Question 10

A virtual classroom is an online teaching and learning environment that integrates chat rooms,desktop video conferencing,websites,and e-mail distribution into a typical lecture-based system.

Question 11

The profit margin of an organization is one of the topics covered during a departmental and job orientation program.

Question 12

Classroom training is appropriate for teaching factual information,concepts,principles,and theories.

Question 13

In a typical virtual classroom,a professor lectures to a local class and a remote class that may be thousands of miles away.

Question 14

To be effective,observations for determining training needs must be conducted by individuals trained in observing employee behavior and translating observed behavior into specific training needs.

Question 15

An effective departmental and job orientation method is to give new employees a departmental procedures manual to read and put them on menial tasks for the first couple of weeks.

Question 16

Spacing out training over a period of time facilitates the learning process.

Question 17

Training objectives should state what impact training will have on the employees and the organization when it is completed.

Question 18

Information related to food services and cafeteria should be provided during an organizational orientation program as opposed to during a departmental and job orientation program.

Question 19

About two-thirds of apprenticeable occupations are in the medical profession.

Question 20

It is important for all organizations to require employees to sign a form indicating they have received and read the orientation kit.

Question 21

Which of the following is classified as a benefits topic in organizational orientation programs?

A) Pay rates and ranges
B) Counseling services available
C) Reimbursement for job expenses
D) Labor costs involved

Question 22

An orientation kit is normally prepared by:

A) the human resource department.
B) a new employee's immediate manager.
C) the top management.
D) a new employee's coworkers.

Question 23

Effective observations for determining an organization's training needs can be adeptly conducted by:

A) outside experts who are trained in auditing.
B) members of the board of directors (BOD).
C) human resource specialists who are trained in performing job analyses.
D) employees who closely interact with customers and business clients.

Question 24

In an organizational orientation program,the rights of managers and supervisors would be covered under the topic:

A) employees and union relations.
B) company overview.
C) economic factors.
D) safety and accident prevention.

Question 25

Which of the following would be grouped under the topic "economic factors" during organizational orientation programs?

A) The tax shelter options provided
B) The costs incurred on equipment
C) The procedure used to reimburse job expenses
D) The grievance procedures available

Question 26

A(n)____ is any directive or information that helps an employee perform a work component correctly,easily,and safely.

A) balanced scorecard
B) executive summary
C) key point
D) affirmative action plan

Question 27

About two-thirds of apprenticeable occupations are in the:

A) banking sector.
B) agriculture and poultry sectors.
C) construction and manufacturing trades.
D) software industry.

Question 28

The human resource department of Inverta Systems Inc.is redesigning its existing new employee orientation program.To ensure that the new orientation program is effective,the company should conduct the orientation:

A) as one long session as soon as a new employee joins the organization.
B) after an employee has been on a job long enough to appreciate the sessions.
C) in brief sessions spread over several days.
D) once in every six months for all employees.

Question 29

Who conducts the job orientation for a new employee in a "buddy system"?

A) A human resource manager
B) A line manager
C) An internal auditor
D) A coworker

Question 30

In an organization,who has the primary responsibility for a new employee's job training?

A) The top management
B) The external auditor
C) The new employee's manager
D) The new employee's coworkers

Question 31

Which of the following orientation strategies should a person adopt as the human resource (HR)manager of a company?

A) Give new employees menial tasks to perform in the first month.
B) Conduct brief orientation sessions spread over several days.
C) Ask new employees to read a departmental procedure manual before starting work.
D) Plan a daylong orientation session.

Question 32

Which of the following topics should be covered during a departmental and job orientation program as opposed to during an organizational orientation program?

A) Organization, structure, and relationship of company and its branches
B) Performance standards and basis of performance evaluation
C) Managerial staff information
D) Retirement plans and options

Question 33

Which of the following is sometimes called cross training?

A) Job simulation
B) Job rotation
C) Classroom training
D) Behavioral training

Question 34

Which of the following topics should be covered during an organizational orientation program as opposed to during a departmental or job orientation program?

A) Rules unique to a job
B) Basis of performance evaluation
C) Union contract provisions
D) Work hours and times

Question 35

A new employee's orientation responsibilities are normally shared between the:

A) human resource department and the new employee's immediate manager.
B) new employee's peers and customer relationship managers.
C) human resource department and the top management of the company.
D) new employee's subordinates and the line manager.

Question 36

In some organizations,a new employee's coworkers conduct the job orientation.This type of an orientation is termed a ____.

A) vertical orientation
B) lateral orientation
C) buddy system
D) cartel arrangement

Question 37

A systematic analysis of the specific training activities an organization requires to achieve its objectives is called:

A) utilization evaluation.
B) regression analysis.
C) service gap analysis.
D) needs assessment.

Question 38

Which of the following organizational orientation topics is classified within the compensation area?

A) Tax shelter options
B) Insurance
C) Profit margins
D) Advances on pay

Question 39

Ideally,the human resource department should conduct a scheduled follow-up to the initial orientation after a new employee has been on the job for:

A) a year.
B) a month.
C) six months.
D) two weeks.

Question 40

____ involves giving instruction,both on and off the job,in the practical and theoretical aspects of the work required in a highly skilled occupation.

A) Apprenticeship training
B) Job posting
C) Job sharing
D) Cross training

Question 41

The human resource department of Red Kites Inc.is designing a training program for its new employees.What are the various principles of learning the concerned managers must be aware of when developing the training program?

Question 42

Explain job rotation.

Question 43

Define orientation.

Question 44

Which of the following areas of training evaluation assesses how much did the trainees like a training program?

A) Learning
B) Reaction
C) Behavior
D) Results

Question 45

Evaluation of training can be broken down into four areas.Which of the following is NOT one of those areas?

A) Agility
B) Reaction
C) Results
D) Behavior

Question 46

According to standards set by the U.S.Department of Labor's Office of Apprenticeship Training,Employer and Labor Services (OATELS),apprentices are required to receive a minimum of ____ hours of organized instruction per year.

A) 55
B) 366
C) 144
D) 24

Question 47

Write a short note on apprenticeship training.

Question 48

Outline the steps leading to effective on-the-job training.
A. Determining the training objectives and preparing the training area:
1. Decide what the trainee must be taught to do the job efficiently, safely, economically, and intelligently.
2. Provide the right tools, equipment, supplies, and material.
3. Have the workplace properly arranged just as the trainee will be expected to keep it.
B. Presenting the instruction:

Question 49

Which of the following is true of apprenticeship training?

A) Beginning workers in a highly skilled occupation cannot be trained through this method.
B) Apprentices learn most of the practical skills of a job through classroom training.
C) Wages paid apprentices usually begin at half those paid fully trained employees.
D) About three-fourths of apprenticeable occupations are in the service industry.

Question 50

The general principle behind reinforcement is that:

A) practice and repetition do not necessarily always enhance effective learning.
B) actions that lead to a negative consequence tend to be illegal.
C) gaps and inconsistencies in material are conducive to effective learning.
D) behavior that appears to lead to a positive consequence tends to be repeated.

Question 51

Describe needs assessment.

Question 52

Explain the purpose of classroom training.

Question 53

A learning curve most frequently manifests as a:

A) sigmoid curve.
B) linear positively sloped curve.
C) decreasing returns curve.
D) inverted yield curve.

Question 54

Explain the two distinct levels of orientation.

Question 55

Explain the purpose of an orientation kit.

Question 56

"Each segment of training should be organized so that an individual can see not only its purpose but also how it fits in with other parts of the entire program.In addition,later segments should build on those presented earlier." Which of the following principles of learning do these statements reflect?

A) Motivation to achieve personal goals through training
B) Practice and repetition
C) Effective reinforcement
D) Flow of the training program

Question 57

Questionnaires evaluating trainees' reactions to training are normally administered:

A) only if the training produces adverse results.
B) during the trainee's annual performance reviews.
C) immediately following the training.
D) before the training starts.

Question 58

The progress of an individual or group as a result of training can be plotted on a chart to form a(n):

A) skills map.
B) learning curve.
C) knowledge inventory.
D) utility curve.

Question 59

Which of the following areas of training evaluation attempts to measure changes in variables such as reduced turnover,reduced costs,and improved efficiency?

A) Results
B) Reaction
C) Behavior
D) Learning

Question 60

Explain the four areas of evaluation of a training program.