Deck 13: Communication and Information Technology Management

Question 1

When managers have all of the information that they need to exercise control,to coordinate their activities,or to make an effective decision,it is said that their information is complete.

Answer 1

True
Explanation: Information that is complete gives managers all the information they need to exercise control,achieve coordination,or make an effective decision.Information that is uncertain,ambiguous,and bounded by rationality is incomplete information.

Question 2

An information system that managers select and use to generate the specific information that they need to perform their jobs successfully is known as an MIS system.

Answer 2

True
Explanation: A management information system (MIS)is a specific form of IT that managers select and use to generate the specific,detailed information they need to perform their roles effectively.Management information systems have existed for as long as there have been organizations.

Question 3

Information that is useful and that fits a manager's needs in the specific situation is called relevant.

Answer 3

True
Explanation: Information that is relevant is useful and suits a manager's particular needs and circumstances.Given the massive amounts of information that managers are now exposed to,a company's information systems designers need to ensure that managers receive only relevant information.

Question 4

The term "knowledge" refers to data that has been organized in some type of meaningful way.

Question 5

The person wishing to share information with some other person in the transmission phase of communication is known as the sender.

Question 6

Irrelevant information is useless and may actually hurt the performance of a busy manager who has to spend valuable time determining whether information is relevant.

Question 7

The sharing of information between two or more people in order to reach a common understanding is known as negotiation.

Question 8

The feedback phase of the communication process is initiated by the original sender (who becomes a receiver).

Question 9

Good communication helps in increasing efficiency,improving quality,and increasing the responsiveness to customers.

Question 10

Encoding is the process of sending information to the receiver.

Question 11

Management information systems are used to control all divisional and functional operations.

Question 12

In the transmission phase of the communication process,the process of translating the message into language is known as noise.

Question 13

The term "data" refers to raw,unsummarized facts.

Question 14

Information that reflects current conditions in the organization or in the external world is called synchronized information.

Question 15

The sharing of information by means of facial expressions or body language is known as subliminal communication.

Question 16

Communication is,in general,electronically based and has minimal human endeavor.

Question 17

The encoding of messages into words is known as verbal communication.

Question 18

The greater its accuracy and reliability,the higher is the quality of information.

Question 19

A system that is used to acquire,organize,store,manipulate,and transmit information is known as an operating system.

Question 20

Data and information both communicate a great deal of useful knowledge to the end user.

Question 21

A memo is an example of impersonal written communication.

Question 22

An Excel spreadsheet is an example of applications software.

Question 23

The communication medium that is highest in information richness is e-mail.

Question 24

Impersonal written communication is lowest in information richness and is well suited for messages that need to reach a small number of receivers.

Question 25

The time factor is not taken into account in selecting a communication medium.

Question 26

A decision support system gives managers a model-building capability and so provides them with the ability to manipulate information in a variety of ways.

Question 27

In the maturity stage of the product life cycle,many consumers are entering the market and buying the product for the first time,and demand increases rapidly.

Question 28

A system designed to handle a large volume of routine,recurring transactions is known as a decision support system.

Question 29

Operations information systems process routine transactions.

Question 30

The language of computers is a digital language of zeros and ones.

Question 31

In organizations with many layers of managers,it takes lesser time for information to travel up the hierarchy and for decisions to travel back down.

Question 32

The client computers that are linked directly to a server constitute a wide area network.

Question 33

Product life cycle is the way demand for a product changes in a predictable pattern over time.

Question 34

A computer system that uses human knowledge to solve problems that ordinarily require humans to solve them is known as an expert system.

Question 35

In the embryonic stage of the product life cycle,a product has yet to gain widespread acceptance.

Question 36

Large companies that need immense processing power have a mainframe computer at the hub of the network that can quickly process vast amounts of information.

Question 37

Operating system software tells the computer hardware how to run.

Question 38

An important factor that affects the choice of a communication medium is the need for some kind of written documentation that a message was sent and received.

Question 39

The amount of information that a communication medium can carry is known as information richness.

Question 40

The mainframe is the master computer that controls the operations of all the other types of computers and digital devices as needed and can link them into one integrated system.

Question 41

Mark,the sales manager at Lance Motors,has called for a meeting with all his sales representatives.He wants to give them feedback and set new guidelines regarding their annual targets.In the transmission phase of communication,Mark plays the role of a:

A) recipient.
B) sender.
C) messenger.
D) receiver.
E) decoder.

Question 42

Frequently updated information that reflects current conditions is called _______________ information.

A) timely
B) relevant
C) real-time
D) complete
E) critical

Question 43

Information that is useful to the particular circumstances facing a manager is known as _______________ information.

A) timely
B) relevant
C) complete
D) real-time
E) unstructured

Question 44

In the communication process,information is shared between two or more people in the ______________ stage.

A) transmission
B) encoding
C) filtering
D) sending
E) feedback

Question 45

Top management attempts to gain a competitive advantage by asking all of its managers to communicate with each other about how the organization can best respond to changing customer preferences.The organization is focusing primarily on:

A) responsiveness.
B) efficiency.
C) quality.
D) cost control.
E) innovation.

Question 46

The set of methods that can be used to acquire,organize,store,manipulate,and transmit information is known as _____________.

A) encoding
B) an artificial intelligence system
C) an expert system
D) information technology
E) data processing

Question 47

The sharing of information between two or more people in order to reach a common understanding is known as:

A) filtering.
B) organizing.
C) communication.
D) planning.
E) noise.

Question 48

Anything that hampers any stage of the communication process is known as ___________.

A) decoding
B) encoding
C) a medium
D) noise
E) feedback

Question 49

In the transmission phase of the communication process,the information that is to be communicated is known as the:

A) encoding.
B) sending.
C) message.
D) reception.
E) encryption.

Question 50

Minimally rich information is often required to coordinate and control an enterprise and to make informed decisions.

Question 51

In the communication process,a common understanding reached between the participants in the ______________ stage.

A) sending
B) filtering
C) encoding
D) feedback
E) transmission

Question 52

In the transmission phase of communication,the person who wishes to share information with someone else is known as the:

A) recipient.
B) messenger.
C) decoder.
D) receiver.
E) sender.

Question 53

Raw,unsummarized facts are known as:

A) artificial intelligence.
B) data.
C) information.
D) networks.
E) bases.

Question 54

Data that is organized in a meaningful way is referred to as:

A) facts.
B) software.
C) artificial intelligence.
D) information.
E) databases.

Question 55

Blue Bay International maintains its travelers' records through the process of documentation.It includes the date of travel,the specifications of the travel package,and so on.Blue Bay's method of recordkeeping is known as a(n)_______________ system.

A) management information
B) expert
C) decision support
D) artificial intelligence
E) data mining

Question 56

Expert systems are a variant of artificial intelligence.

Question 57

A graph of the profitability of each of the products in a product line over the past two years is an example of:

A) data.
B) artificial intelligence.
C) an expert system.
D) a database.
E) information.

Question 58

A chart of the organization's net income after taxes over the past four years is an example of:

A) data.
B) information.
C) an expert system.
D) facts.
E) information distortion.

Question 59

A specific form of IT that managers design in order to have access to specific information which they need to perform their job effectively are _______________ systems.

A) decision support
B) management information
C) artificial intelligence
D) expert
E) data mining

Question 60

In the transmission phase of the communication process,the translation of the message into symbols is known as:

A) broadcasting.
B) encoding.
C) deciphering.
D) sending.
E) reception.

Question 61

The media of communication with the highest information richness is ____________.

A) e-mail
B) texting
C) face-to-face communication
D) telephone conversations
E) voice mail

Question 62

The process in which the receiver interprets and tries to make sense of the message is known as:

A) encoding.
B) scrambling.
C) feedback.
D) decoding.
E) downloading.

Question 63

When managers pass through work areas and talk informally with workers,they are engaging in:

A) management by exception.
B) MBO.
C) micromanaging.
D) empowerment.
E) management by wandering around.

Question 64

Workers who are employed by an organization but who work at home are known as:

A) videoconferencers.
B) telecommuters.
C) decoders.
D) encoders.
E) virtual teammates.

Question 65

For gathering the information managers need to achieve coordination and control and make decisions,traditionally they have used _____________.

A) decision support systems
B) operations information systems
C) transaction-processing systems
D) organizational hierarchy
E) artificial intelligence

Question 66

In addition to saving time and money on travel costs for managers,some of the advantages of face-to-face communication are achieved through ____________.

A) e-mail
B) telephoning
C) letters
D) memos
E) videoconferencing

Question 67

During the communication process,the sender and receiver reverse their roles in the ______________ stage.

A) transmission
B) encoding
C) decoding
D) encrypting
E) feedback

Question 68

A "company newsletter" is an example of ____________.

A) a personal written communication
B) an impersonal written communication
C) a fax
D) the intranet
E) a memo

Question 69

In the product life cycle,a product has yet to gain widespread acceptance,the customers are unsure what a product has to offer,and demand for it is minimal in the _______________ stage.

A) embryonic
B) maturity
C) decline
D) growth
E) static

Question 70

Computer software programs that are developed for charting graphs of sales performance (for example,number of units sold)over the past three years are an example of _____________ software.

A) applications
B) artificial intelligence
C) expert systems
D) DSS systems
E) utility

Question 71

Personal computers that sit on the desks of managers within a network are called _____________,and the company's powerful mainframe computer connects the network PCs through a _____________.

A) servers;client
B) rack servers;MIS
C) clients;DSS
D) clients;rack server
E) servers;CPU

Question 72

The top managers of Firecracker Explosives walk about through the production plant and talk informally with employees about issues and concerns that they may have.This is an example of:

A) total quality management.
B) structured approach to direct participation.
C) impersonal communication.
D) information overload.
E) management by wandering around.

Question 73

The amount of information that a communication medium can carry is known as:

A) media naturalness.
B) information richness.
C) coding capability.
D) information content.
E) resistance.

Question 74

Managers at Next Motors,who work in different locations,communicate with one another over TV screens so that they can see and hear each other and can be more involved in the decision-making process.This is known as:

A) voice mailing.
B) participating in a chat room.
C) e-mailing.
D) videoconferencing.
E) telecommuting.

Question 75

Client computers that are linked directly to a server constitute a:

A) LAN.
B) MIS.
C) mainframe.
D) wide area network.
E) personal computer.

Question 76

The form of communication which is the lowest in information richness is ____________.

A) face-to-face communication
B) videoconferencing
C) management by wandering around
D) telephone conversation
E) impersonal written communication

Question 77

A sales manager follows up a complaint from a key customer with a letter to that customer.The letter describes the nature of the complaint and what the organization plans to do to resolve the situation and prevent its future occurrence.The sales manager's choice of a communication medium for the message is influenced by:

A) groupthink.
B) the need for a paper trail.
C) management by wandering around.
D) groupware.
E) MBO.

Question 78

In the communication process,the pathway through which the message is sent is known as the:

A) encryption.
B) feedback.
C) medium.
D) Ethernet.
E) matrix.

Question 79

Jane,the receptionist at Invest Right,e-mails Linda,her boss,informing her about the appointments Linda needs to attend to on a particular day.In the communication process,Jane's e-mail to Linda is a pathway known as ____________.

A) a sender
B) noise
C) feedback
D) a receiver
E) a medium

Question 80

In the product life cycle,many consumers are entering the market and buying the product for the first time and demand increases rapidly in the _______________ stage.

A) embryonic
B) maturity
C) decline
D) growth
E) static