Deck 1: The Management Process Today

Question 1

The planning,organizing,leading,and controlling of human and other resources to achieve organizational goals efficiently and effectively is known as management.

Answer 1

True
Explanation: Management is the planning,organizing,leading,and controlling of human and other resources to achieve organizational goals efficiently and effectively.

Question 2

The top-line managers form the base of the managerial hierarchy.

Answer 2

False
Explanation: Organizations normally have three levels of management: first-line managers,middle managers,and top managers.At the base of the managerial hierarchy are first-line managers,often called supervisors.

Question 3

The chief executive officer is a company's most senior and important manager,the one all other top managers report to.

Answer 3

True
Explanation: The chief executive officer (CEO)is a company's most senior and important manager,the one all other top managers report to.Today the term "chief operating officer" (COO)refers to the company's top manager who is being groomed to take over as CEO when its current CEO,becomes the chair of the board,retires,or leaves the company.

Question 4

The outcome of organizing is the creation of a strategy.

Question 5

Human skills can be learned through education and training,as well as be developed through experience.

Question 6

The controlling task helps managers evaluate how well they themselves are performing the other three tasks of management-planning,organizing,and leading-and take corrective action.

Question 7

Identifying and selecting appropriate organizational goals and courses of action help managers perform the planning task.

Question 8

The array of technical skills managers need is independent of the position they hold in their organizations.

Question 9

The number of students competing for places in business courses is on a constant decline.

Question 10

An organization's vision is a short,succinct,and inspiring statement of what the organization intends to become and the goals it is seeking to achieve.

Question 11

Today,the term "chief operating officer" refers to the chief executive officer.

Question 12

Planning strategy is clear and easy,especially because planning is done under certainty when the result is known.

Question 13

Organizations are collections of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes.

Question 14

In contrast to middle managers,top managers are responsible for the performance of specific departments.

Question 15

Conceptual skills include the general ability to understand,alter,lead,and control the behavior of other individuals and groups.

Question 16

The middle managers supervise the supervisors.

Question 17

Restructuring involves contracting with another company in a low-cost country abroad to have it perform a work activity the organization previously performed itself.

Question 18

Departmental skills that create a core competency give an organization a competitive advantage.

Question 19

Organizations are efficient when managers maximize the amount of input resources.

Question 20

Managers at all levels and in all departments are responsible for planning,organizing,leading,and controlling.

Question 21

The four building blocks of competitive advantage are superior efficiency,quality,innovation,and responsiveness to customers.

Question 22

A self-managed team refers to a group of employees who assume collective responsibility for organizing,controlling,and supervising their own work activities.

Question 23

Restructuring results in the loss of jobs.

Question 24

Companies use their reward systems to promote empowerment.

Question 25

A measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals is _____________.

A) efficiency
B) generalizability
C) reliability
D) utility
E) effectiveness

Question 26

Which of the following is true of efficiency?

A) It is a measure of the appropriateness of the goals that managers have selected for the organization to pursue.
B) Organizations are efficient when managers choose appropriate goals and then achieve them.
C) Lesser the efficiency,higher the organizational performance.
D) Organizations are efficient when managers minimize the amount of input resources.
E) Organizations are efficient when managers maximize the amount of time needed to produce a given output of goods.

Question 27

A measure of how productively resources are used to achieve a goal is known as _____________.

A) validity
B) generalizability
C) efficiency
D) effectiveness
E) reliability

Question 28

Turnaround management is the creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources and allow it to survive and prosper.

Question 29

Organizations appoint turnaround CEOs when the organizations become more efficient and effective.

Question 30

Pressure to increase performance may induce managers to behave unethically.

Question 31

When employees start using information technology (IT),they start losing their autonomy.

Question 32

Which of the following is an appropriate definition of organizational performance?

A) It is the process of obtaining,analyzing,and recording information about the relative worth of an employee to the organization.
B) It is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.
C) It is an approach to modeling organizations using one-on-one interactions between members of the organization as a proxy for all value-adding activities in the organization.
D) It is a management framework that uses and integrates existing management methods and techniques to help teams deliver ever-improving services.
E) It is a measure of the interaction between the managerial culture,the workplace culture,and the surrounding culture.

Question 33

An organization's efficiency decreases when it reduces the quantity of resources it uses to produce goods or services.

Question 34

Not-for-profit sectors are not affected by global competition.

Question 35

Outsourcing decreases efficiency because it increases operating costs.

Question 36

Which of the following is true of effectiveness?

A) Organizational performance increases in direct proportion to increase in effectiveness.
B) Organizations are effective when managers minimize the time needed to produce a given output of services.
C) It is a measure of how productively resources are used to achieve a goal.
D) Organizations are effective when managers minimize the amount of input resources.
E) Effectiveness is related to performance but not efficiency.

Question 37

Managers seldom find it difficult to manage the diversity in today's workforce.

Question 38

Innovation is the process of creating new or improved goods and services that customers want.

Question 39

Managers are _____________.

A) collections of people who work together to achieve a wide variety of goals
B) responsible for making the most of an organization's human resources to achieve its goals
C) responsible for planning,befriending,leading,and controlling of human resources to achieve organizational goals efficiently and effectively
D) responsible for most of an organization's resources
E) typically evaluated in proportion to their success in increasing organizational efficiency but not always on their success in increasing organizational effectiveness

Question 40

Innovation takes place when management centralizes control of work activities and creates an organizational culture that precludes risk taking.

Question 41

Which of the following is true of low efficiency/high effectiveness situations?

A) They arise when managers choose the wrong goals to pursue and make poor use of resources.
B) They arise when managers choose the right goals to pursue,but do a poor job of using resources to achieve these goals.
C) They arise when managers choose the right goals to pursue and make good use of resources to achieve these goals.
D) They result in the production of a low-quality product that customers do not want.
E) They result in the production of a high-quality product that customers do not want.

Question 42

How to allocate organizational resources to pursue the strategies that attain set goals,is a question addressed during:

A) regulating.
B) planning.
C) leading.
D) controlling.
E) commanding.

Question 43

Managers identify and select appropriate organizational goals and courses of action to perform the ______________ task.

A) planning
B) organizing
C) leading
D) controlling
E) commanding

Question 44

Mark,a manager at Matt's Shack,monitors the work performance of workers in his department to determine if the quality of their work is meeting the standards of the company.Mark is engaging in which of the following managerial functions?

A) Planning
B) Staffing
C) Organizing
D) Leading
E) Controlling

Question 45

High efficiency/high effectiveness situations:

A) arise when managers choose the wrong goals to pursue and make poor use of resources.
B) result in the production of a low-quality product that customers do not want.
C) result in the production of a product that customers want at a quality and price that they can afford.
D) result in the production of a product that customers want,but that is too expensive for them to buy.
E) arise when managers choose inappropriate goals,but make good use of resources to pursue these goals.

Question 46

Which of the following is true of low efficiency/low effectiveness situations?

A) They arise when managers choose the right goals to pursue,but do a poor job of using resources to achieve these goals.
B) They result in the production of a product that customers want,but that is too expensive for them to buy.
C) They result in the production of a product that customers want at a quality and price that they can afford.
D) They arise when managers choose the wrong goals to pursue and make poor use of resources.
E) They arise when managers choose inappropriate goals,but make good use of resources to pursue these goals.

Question 47

Which of the following refers to a cluster of decisions concerning what organizational goals to pursue,what actions to take,and how to use resources to achieve these goals?

A) Synergy
B) Value
C) Strategy
D) Mission
E) Business model

Question 48

The process of structuring working relationships so that organizational members interact and cooperate to achieve organizational goals is known as __________.

A) planning
B) leading
C) commanding
D) controlling
E) organizing

Question 49

Which of the following is true of leadership?

A) It helps managers evaluate how well they themselves are performing.
B) It revolves around encouraging all employees to perform at a high level to help the organization achieve its vision and goals.
C) Managers evaluate how well an organization has achieved its goals and take corrective actions needed to improve performance.
D) It revolves around regulation of organizational efficiency and effectiveness.
E) Managers decide which goals to measure and then design control systems that will provide the information necessary to assess performance.

Question 50

When a manager lays out the lines of authority and responsibility among different individuals and groups,the manager is:

A) organizing.
B) leading.
C) controlling.
D) planning.
E) staffing.

Question 51

The task of managers to evaluate how well an organization has achieved its goals and to take any corrective actions needed to maintain or improve performance is _________.

A) planning
B) organizing
C) leading
D) staffing
E) controlling

Question 52

The goals chosen by the management of Dino's Cafe seemed inappropriate for the store,but the management did make good use of the various resources in pursuing these goals.Dino's Cafe is said to have:

A) low efficiency and high effectiveness.
B) high efficiency and high effectiveness.
C) low efficiency and low effectiveness.
D) low conceptual skills and low human skills.
E) high efficiency and low effectiveness.

Question 53

A short,succinct,and inspiring statement of what the organization intends to become is an organization's __________.

A) goal
B) value
C) strategy
D) vision
E) mission

Question 54

Which of the managerial functions involves managers using their power,personality,influence,persuasion,and communication skills to coordinate people and groups so that their activities and efforts are in harmony?

A) Leading
B) Planning
C) Organizing
D) Controlling
E) Arranging

Question 55

Which of the following processes gives the managers the ability to measure performance accurately and regulate organizational efficiency and effectiveness?

A) Controlling
B) Planning
C) Organizing
D) Leading
E) Staffing

Question 56

As managers articulate a clear organizational vision for the organization's members to accomplish and as they energize and enable employees so that everyone understands the part they play in achieving organizational goals,the managers are ______________.

A) planning
B) organizing
C) controlling
D) commanding
E) leading

Question 57

In what order do managers typically perform the managerial functions?

A) Organizing,planning,controlling,leading
B) Organizing,leading,planning,controlling
C) Planning,organizing,leading,controlling
D) Planning,organizing,controlling,leading
E) Leading,organizing,planning,controlling

Question 58

The strategy of delivering new,exciting,and unique products to the customers is known as a _____________ strategy.

A) low-cost
B) disintermediation
C) centralization
D) penetration
E) differentiation

Question 59

Which of the following strategies helps an organization to obtain customers by making decisions that allow it to produce goods or services more cheaply than its competitors?

A) Disintermediation strategy
B) Centralization strategy
C) Penetration strategy
D) Low-cost strategy
E) Differentiation strategy

Question 60

A formal system of reporting relationships that coordinates and motivates organizational members so that they work together to attempt to achieve organizational goals is called an organizational:

A) culture.
B) psychology.
C) structure.
D) assimilation.
E) chart.

Question 61

The ability to analyze and diagnose a situation and to distinguish between cause and effect demonstrates a manager's ____________ skills.

A) interpersonal
B) conceptual
C) human
D) technical
E) communication

Question 62

George works as the human resource manager at Maddy's Confectionaries.It was mandatory for his subordinates to obtain his signature on every document related to the hiring of a new employee.When he realized that this was increasing the duration of the hiring process,he told his subordinates that they no longer needed his signature unless the hire involved extraordinary circumstances.This is an example of:

A) restructuring.
B) outsourcing.
C) total quality management.
D) empowerment.
E) innovation.

Question 63

Which of the following is true of top managers?

A) They are responsible for finding the best way to organize human and other resources to achieve organizational goals.
B) They are responsible for daily supervision of the nonmanagerial employees who perform the specific activities necessary to produce goods and services.
C) They find ways to help first-line managers and nonmanagerial employees better use resources to reduce manufacturing costs or improve customer service.
D) They have cross-departmental responsibility.
E) They are responsible for a single department.

Question 64

Simplifying,shrinking,or downsizing an organization's operations to lower operating costs is known as:

A) restructuring.
B) outsourcing.
C) empowering.
D) innovating.
E) telecommuting.

Question 65

The specific set of departmental skills,knowledge,and experience that allows one organization to outperform its rivals is known as the organization's:

A) strategy.
B) vision.
C) goal.
D) mission.
E) core competency.

Question 66

Fresh Farms,Inc. ,is facing financial problems.In order to tackle the situation,the management has decided to reduce the number of middle managers by 20 percent to help them cut costs.This is an example of:

A) telecommuting.
B) restructuring.
C) outsourcing.
D) empowering.
E) innovating.

Question 67

Which of the following management techniques involves giving employees more authority and responsibility over how they perform their work activities?

A) Innovation
B) Total quality management
C) Empowerment
D) Outsourcing
E) Restructuring

Question 68

The ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors is known as its:

A) competitive advantage.
B) strategy.
C) absolute advantage.
D) goal.
E) mission.

Question 69

Which of the following is true of middle managers?

A) They decide how the different departments should interact.
B) They are responsible for daily supervision of the nonmanagerial employees who perform the specific activities necessary to produce goods and services.
C) They develop and fine-tune skills and know-how that allow the organization to be efficient and effective.
D) They are responsible for the performance of all departments.
E) They establish organizational goals.

Question 70

Contracting with another company,usually in a low-cost country abroad,to have it perform a work activity the organization previously performed itself is known as __________.

A) integrating
B) telecommuting
C) outsourcing
D) restructuring
E) insourcing

Question 71

First-line managers:

A) increase efficiency by helping middle-level managers better use resources to reduce manufacturing costs or improve customer service.
B) are also known as supervisors.
C) are at the top of the managerial hierarchy.
D) work in one single department of an organization.
E) are responsible for finding the best way to organize human and other resources to achieve organizational goals.

Question 72

Organizations that operate and compete in more than one country are known as ____________ organizations.

A) domestic
B) central
C) holding
D) quasi-autonomous
E) global

Question 73

Who amongst the following is most likely to be a part of the top management team?

A) Supervisor
B) Head nurse
C) Chief mechanic
D) Divisional manager
E) Chief executive officer

Question 74

The general ability to understand,alter,lead,and control the behavior of individuals and groups are ______________ skills.

A) analytic
B) cognitive
C) human
D) technical
E) conceptual

Question 75

The job-specific skills required to perform a particular type of work at a high level are a part of a manager's ___________ skills.

A) human
B) communication
C) interpersonal
D) technical
E) conceptual

Question 76

Which of the following is an accurate definition of a self-managed team?

A) It is a group of people who work interdependently and with shared purpose across space,time,and organization boundaries using technology to communicate and collaborate.
B) It involves several professionals who independently address various issues that an organization may have,focusing on the issues in which they specialize.
C) It lessens the autonomy enjoyed by the employee.
D) It refers to a group of employees who assume collective responsibility for organizing,controlling,and supervising their own work activities.
E) It refers to a team used only for a defined period of time and for a separate,concretely definable purpose.

Question 77

Being a part of top management at a large fast food chain,Donald is most likely to spend more of his time in:

A) planning and organizing resources.
B) planning and controlling nonmanagerial employees.
C) planning and leading first-line managers.
D) organizing resources and controlling nonmanagerial employees.
E) organizing resources and leading first-line managers.

Question 78

The company for which Margaret works has announced that due to declining global sales,it will lay off 12 percent of its labor force.This is an example of:

A) innovating.
B) telecommuting.
C) restructuring.
D) outsourcing.
E) empowering.

Question 79

A bank allows its tellers to not only handle deposits and disbursement,but also distribute traveler's checks and sell certificates of deposit.This is an example of:

A) innovation.
B) restructuring.
C) total quality management.
D) empowerment.
E) outsourcing.

Question 80

Susan,the CEO of United Group Ltd. ,reviews the performance of her company in the past month's Profit & Loss Statement to determine if the company is on pace to meet the planned sales and profitability goals.Susan is engaged in which of the following managerial functions?

A) Planning
B) Organizing
C) Staffing
D) Controlling
E) Leading