Deck 16: Promoting Effective Communication

Question 1

When two or more people reach a common understanding in the communication process,this is known as the transmission phase.

Answer 1

False
Explanation: In the feedback phase,a common understanding is ensured.

Question 2

Anything that hampers any stage of the communication process is known as feedback.

Answer 2

False
Explanation: Noise is a general term that refers to anything that hampers any stage of the communication process.

Question 3

Management by wandering around is a face-to-face communication technique that is effective for many managers at all levels in an organization.

Answer 3

True
Explanation: Management by wandering around is a face-to-face communication technique that is effective for many managers at all levels in an organization.

Question 4

The pathways along which information flows in groups are called the communication networks of the organization.

Question 5

Communication is the sharing of information between two or more individuals or groups to reach a common understanding.

Question 6

Gary has some important information to share with his staff.In the communication process,Gary would be the sender.

Question 7

Face-to-face communication is the medium that is highest in information richness.

Question 8

Trevor sent Scott a text message to remind him of the meeting.The cell phone was the medium.

Question 9

Managers dressing casually is a form of nonverbal communication.

Question 10

Messages can be encoded with symbols.

Question 11

Media low in information richness can carry an extensive amount of information and generally enable receivers and senders to come to a common understanding.

Question 12

There is a one best communication medium for managers to use when communicating with all subordinates.

Question 13

Encoding occurs when the receiver interprets and tries to make sense of the message.

Question 14

The receiver initiates the feedback phase.

Question 15

Wheel communication networks are often found in command groups that have sequential task interdependence.

Question 16

Communication takes place even though a common understanding is not reached.

Question 17

The amount of information that a communication medium can carry is known as information richness.

Question 18

One advantage of face-to-face communication and electronically transmitted verbal communication is that they both tend to demand attention.

Question 19

The person wishing to share information with some other person in the transmission phase of communication is known as the sender.

Question 20

Managers tend to have more control over nonverbal communication than they do over verbal communication.

Question 21

An organization chart summarizes the informal reporting relationships in an organization and the formal pathways along which communication takes place.

Question 22

In an all-channel communication network,every team member communicates with every other team member.

Question 23

Filtering occurs when senders withhold part of a message because they (mistakenly)think the receiver does not need the information or will not want to receive it.

Question 24

The advantage of intranets lies in their versatility as a communication medium.

Question 25

A company-wide system of computer networks is called an Internet.

Question 26

An organization attempts to gain a competitive advantage by training its production workers to use new technologies.As a result,the workers can enlarge their skills.This is primarily focusing on which aspect of the organization?

A)Quality
B)Efficiency
C)Innovation
D)Customer responsiveness
E)Empowerment

Question 27

Communication among employees at the same level in the hierarchy,or sideways,is called horizontal communication.

Question 28

RST Consulting attempts to gain a competitive advantage by empowering its marketing representatives to communicate the needs of its customers directly with the president of the company.This is focusing primarily on which aspect of the organization?

A)Quality
B)Efficiency
C)Innovation
D)Customer responsiveness
E)Product development

Question 29

In a chain network,members communicate with one another in a predetermined sequence.

Question 30

Crystal River Imports has developed cross-functional teams to look for new ways to meet the demands of the market.The organization is focusing primarily on which aspect?

A)Customer responsiveness
B)Efficiency
C)Quality
D)Innovation
E)Product development

Question 31

In a wheel network,information flows to and from one central member of the group.

Question 32

Good communication is essential for increases in all of the following EXCEPT:

A)Customer responsiveness
B)Innovation
C)Emotional intelligence
D)Quality
E)Efficiency

Question 33

Vertical communication occurs when Scott,the manager of marketing discusses business issues with Susan,the manager of engineering.

Question 34

Within the organization,communication can and should occur across departments,and up,down and sideways in the organizational hierarchy.

Question 35

The grapevine is an informal communication network that is very slow but always accurate.

Question 36

Information technology has not significantly affected managers' abilities to communicate with others.

Question 37

An organization chart summarizes the formal reporting relationships in an organization and the informal paths along which communication occurs within the organization.

Question 38

In an all-channel network,group members communicate with others who are similar to them in experiences,beliefs,areas of expertise,background,office location,or even where they sit when the group meets.

Question 39

Managers should try to change people's linguistic styles to match that of the organizational culture.

Question 40

The sharing of information between two or more people within the organization in order to reach a common understanding is known as:

A)Noise
B)Encoding
C)Communication
D)Filtering
E)Jargon

Question 41

According to management scholars,managers spend approximately what percentage of their time in communication activities?

A)25 percent
B)40 percent
C)50 percent
D)65 percent
E)85 percent

Question 42

The medium that allows for both communication such as facial expressions is:

A)E-mail
B)Telephone conversation
C)Face-to-face communication
D)Memos
E)Voice mail

Question 43

A manager places a formal letter of reprimand into a subordinate's personal file commenting on the subordinate's unexcused absences from work in case the subordinate decides to sue the organization for defamation of character.This manager is acting according to which management principle?

A)Management by wandering around
B)MBO
C)Groupthink
D)The paper trail
E)Groupware

Question 44

What is the pathway,such as a phone call,a letter,a memo,or face-to-face communication in a meeting,through which an encoded message is transmitted to a receiver?

A)Context
B)Content
C)Medium
D)Transmission
E)Channel

Question 45

In the communication process,when the receiver attempts to interpret the message,this is known as:

A)Encoding
B)Hearing
C)Giving feedback
D)Decoding
E)Perceiving

Question 46

The amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as:

A)Noise
B)Information richness
C)Information complexity
D)Context
E)Information ripeness

Question 47

When Lacy translates the message into words or symbols,she is:

A)Receiving
B)Encoding
C)Bias
D)Sending
E)Decoding

Question 48

Information is shared between two or more people in which stage of the communication process?

A)Transmission
B)Encoding
C)Decoding
D)Sending
E)Feedback

Question 49

The sharing of information through facial expressions and body language is known as:

A)Verbal communication
B)Nonverbal communication
C)Mimicking
D)Miming
E)Enriching

Question 50

A manager who has an employee who has not been meeting standards may want to create a ______ in order to have documentation during performance appraisals.

A)Paper mill
B)Time trial
C)Database
D)Paper trail
E)Time mill

Question 51

In which stage of the communication process is a common understanding reached between the participants?

A)Sending
B)Decoding
C)Encoding
D)Feedback
E)Transmission

Question 52

Joey's nodding in agreement is a form of:

A)Verbal communication
B)Nonverbal communication
C)Mimicking
D)Miming
E)Enriching

Question 53

In the feedback phase of the communication process,the __________ becomes the sender and __________ the message through a chosen _________.

A)Sender;encodes;medium
B)Sender;decodes;context
C)Receiver;encodes;medium
D)Receiver;decodes;context
E)Receiver;decodes;medium

Question 54

Gary has some important information to share with his staff.In the communication process,Gary would be the:

A)Encoder
B)Messenger
C)Decoder
D)Receiver
E)Sender

Question 55

Which of the following is NOT a factor in deciding what communication medium a manager should use?

A)Information richness of a medium
B)The manager's personality
C)Time needed for communication
D)Need for a paper trail
E)Need for an electronic trail

Question 56

When managers pass through work areas and talk informally with workers,this is known as:

A)Management by exception
B)MBO
C)Micromanaging
D)Empowerment
E)Management by wandering around

Question 57

In the transmission phase of the communication process,the information that is to be communicated is known as:

A)Code
B)Medium
C)Message
D)Context
E)Noise

Question 58

In the feedback phase of the communication process,the __________ becomes the __________ and __________ the message.

A)Sender;sender;encodes
B)Receiver;sender;encodes
C)Sender;receiver;encodes
D)Receiver;receiver;decodes
E)Sender;receiver;decodes

Question 59

Jennifer encoding a message into words is an example of:

A)Nonverbal communication
B)Modifying
C)Verbal communication
D)Enriching
E)Jargon

Question 60

The medium that is highest in information richness is:

A)E-mail
B)Teleconferencing
C)Face-to-face communication
D)Videoconferencing
E)Voice mail

Question 61

What type of network do group members communicate with others who are similar to them in experiences,beliefs,areas of expertise,background,office location,or even where they sit when the group meets?

A)Wheel
B)Chain
C)All-channel
D)Circle
E)Groupware

Question 62

The paths along which information flows within the organization are called:

A)Organizational structure
B)Communication networks
C)Communication wheels
D)Organizational paths
E)Cross-functional links

Question 63

The potential for important information to be ignored or overlooked (even that which is personally addressed)while tangential information receives attention is referred to as:

A)Noise
B)Blogging
C)Information overload
D)Perception
E)Filtering

Question 64

The idea that "managers tend to communicate more with other managers whose offices are close to their office" is represented by which type of communication network?

A)Chain
B)Wheel
C)Circle
D)Groupware
E)All-channel

Question 65

Elaine was not able to meet face-to-face with her subordinate,so she chose the form of communication that is the second highest in information richness.Which one did she chose?

A)E-mail
B)Videoconferencing
C)Face-to-face communication
D)Phone communication
E)Memos

Question 66

All of the following are advantages to videoconferencing EXCEPT:

A)Saves time
B)Saves money
C)Lead to more efficient meetings
D)Empowers employees
E)Faster decision making

Question 67

In which type of communication network does every group member communicate with every other group member?

A)Circle
B)Wheel
C)All-channel
D)Groupware
E)Chain

Question 68

In what type of network do members communicate with one another in a predetermined sequence?

A)Chain
B)Wheel
C)All-channel
D)Circle
E)Grapevine

Question 69

An employee who is a member of a self-managed team calls his office in St.Louis when he is at a conference in San Francisco to retrieve his phone messages,without having to go through his secretary.By doing so,he can respond to messages from the other members of his team while he is out of the office.This is an example of:

A)E-mail
B)Voice mail
C)Blogging
D)Intranetting
E)Skyping

Question 70

A global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies is called a(n):

A)Internet
B)Intranet
C)Extranet
D)Groupware
E)Collaboration software

Question 71

Information flows member of the group in a ______ network.

A)Circle
B)All-channel
C)Chain
D)Wheel
E)Spiral

Question 72

Self-managed teams within organizations typically work according to which type of communication network?

A)Chain
B)Spiral
C)Circle
D)All-channel
E)Wheel

Question 73

Brian,the president of Midland Manufacturing,walks through the production plant every morning and had has informal conversations with some of the employees.This is an example of:

A)Self-managing work groups
B)MBO
C)The grapevine
D)Groupware
E)Management by wandering around

Question 74

An informal organizational network through which unofficial information flows is called:

A)The grapevine
B)The rumor mill
C)The wheel
D)The all channel network
E)The pathway

Question 75

Workers who are employed by an organization but who work at home instead of at an office of the organization are known as:

A)Video-conferencers
B)Telecommuters
C)Internetters
D)Bloggers
E)Virtual teammates

Question 76

ABC Company's division marketing managers,who work in different cities,meet biweekly for an hour using a TV screen to communicate with one another.This is an example of:

A)E-mail.
B)Teleconferencing.
C)Videoconferencing.
D)Intranet.
E)Memos.

Question 77

Which of the following forms of communication is lowest in information richness?

A)E-mail
B)Video-conferencing
C)Management by wandering around
D)The grapevine
E)Impersonal written communication

Question 78

What kind of network is often found in command groups with pooled task interdependence?

A)Circle
B)All-channel
C)Chain
D)Wheel
E)Groupware

Question 79

An internal,companywide system of computer networks is called a(n):

A)Internet
B)Intranet
C)Media net
D)All-channel network
E)Open book network

Question 80

Douglas put together a company newsletter to talk about general topics about the company to all of the employees.This is an example of:

A)Personal written communication
B)Impersonal written communication
C)Formal written communication
D)Intranet
E)A memo