Deck 3: Values,attitudes,emotions,and Culture: The Manager As a Person

Question 1

Satisfied managers are more likely to quit an organization.

Answer 1

False
Explanation: A second reason why it is desirable for managers to be satisfied with their jobs is that satisfied managers may be less likely to quit.

Question 2

A personal conviction about lifelong goals or objectives is called a terminal value.

Answer 2

True
Explanation: A terminal value is a personal conviction about lifelong goals or objectives.

Question 3

Introverts tend to be sociable,outgoing,and friendly.

Answer 3

False
Explanation: Extraverts tend to be sociable,outgoing,and friendly.

Question 4

Effective managers need to have a high external locus of control.

Question 5

The extent to which a manager has a strong interest in performing challenging tasks in order to meet his or her own standards of excellence is said to have a high need for affiliation.

Question 6

When companies lay off managers,the satisfaction levels of managers who remain tends to rise.

Question 7

The effectiveness of a personality trait depends upon both the characteristics of the job of the manager and the particular organization in which the manager is working.

Question 8

The terminal and instrumental values that are guiding principles in an individual's life are referred to as norms.

Question 9

The tendency of a manager to feel distressed and to be critical of himself and others is called negative affectivity.

Question 10

Managers who believe that forces that exist outside of their own control are primarily responsible for their own success or failure are said to have a high internal locus of control.

Question 11

A high need for power is more important for first-line managers than it is for top managers.

Question 12

Entrepreneurs are less likely to be high on openness to experiences than a manager working for a large bureaucratic organization.

Question 13

The tendency of a manager to feel distressed and to be critical of himself and others is called disagreeableness.

Question 14

Craig,a manager at XYZ Manufacturing,is a very positive individual.He exhibits very little negative emotions and moods and is always optimistic about himself and others.It can be said that Craig is low on negative affectivity.

Question 15

The ability to feel,think,and act are referred to as personality traits.

Question 16

Managers who are low on extraversion cannot be highly effective and efficient.

Question 17

Conscientiousness has been found to be a good predictor of job performance.

Question 18

Downsizing tends to increase employee satisfaction because employees' increased workloads make them feel more responsible and empowered.

Question 19

Terminal values often lead to the formation of norms.

Question 20

Satisfied managers are more likely to perform organizational citizenship behaviors than dissatisfied managers.

Question 21

Terminal values of managers play a role in determining organizational culture,but instrumental values have little to no effect on organizational culture.

Question 22

People who are extraverted are more likely to experience positive moods than people who are introverted.

Question 23

A strong organizational culture is the product of managers and employees being committed to organizational values.

Question 24

Managers and workers play equally important roles in the formation of organizational culture.

Question 25

Managers who are high on negative affectivity are always in a bad mood.

Question 26

Organizational socialization is the process by which newcomers learn an organization's values and norms and acquire the work behaviors necessary to perform jobs effectively.

Question 27

Emotional intelligence concerns understanding and managing the moods and emotions of others but not oneself.

Question 28

If an organization has a strong culture,it is appropriate for us to think of that culture as the organization's "personality".

Question 29

Emotions are more intense feelings than moods and are long-lived.

Question 30

The attraction-selection-attrition framework suggests that employees who are dissimilar in personality are more likely to leave the organization over time.

Question 31

Managers determine and shape organizational culture through the kinds of values and norms they promote in an organization.

Question 32

A new employee or "cast member" at Disney is required to attend Disney University.This is a rite of initiation.

Question 33

The personal characteristics of the founders of organizations can have a strong influence on the culture that is created.

Question 34

Positive moods may promote critical thinking.

Question 35

Rites of integration make employees feel connected to each other.

Question 36

Differences in the levels of organizational commitment among managers in different countries can be attributed to forces in the general environment of the organization.

Question 37

Organizational commitment is likely to help managers perform some of their figurehead and spokesperson roles.

Question 38

The attraction-selection-attrition framework suggests that the founders of organizations tend to attract and select employees whose personalities are opposite to theirs.

Question 39

The formal business attire that supports the conservative culture at Missouri Bank is part of the organizational language.

Question 40

The U.S.Army develops socialization programs to determine how individuals enter,advance within,and leave the organization.This is a rite of integration.

Question 41

Culture does not affect the way the basic managerial functions (planning,organizing,leading,and controlling)are performed.

Question 42

Jim has been employed at Chance Electronics for nearly 15 years.He is an effective manager,but doesn't like to take risks.Jim is more comfortable following guidelines and maintaining the status quo.Jim is:

A)High on conscientiousness
B)Low on extraversion
C)High on extraversion
D)Low on open to experience
E)High on the need for affiliation

Question 43

A person's personal conviction about ways of behaving is known as:

A)A terminal value
B)The internal locus of control
C)Conscientiousness
D)The external locus of control
E)An instrumental value

Question 44

Craig,a manager at XYZ Manufacturing,is a very positive individual.He exhibits very little negative emotions and moods and is always optimistic about himself and others.It can be said that Craig is:

A)Low on negative affectivity
B)High on agreeableness
C)Low on Conscientiousness
D)Low on positive affectivity
E)High on extraversion

Question 45

As a manager,Donna is known in the company as a risk-taker and an innovator.Which of the following statements is most likely to be true about her?

A)She is high on extraversion.
B)She is low on agreeableness.
C)She is high on openness to experience.
D)She is low on negative affectivity.
E)She is highly conscientious.

Question 46

According to McClelland,the extent to which a person has a strong desire to control and to influence others is known as:

A)The need for affiliation
B)The need for self-esteem
C)The need for power
D)The need for conscientiousness
E)The need for achievement

Question 47

Managers who believe that they are largely responsible for their own fate are said to be high in:

A)External locus of control.
B)Conscientiousness.
C)Negative affectivity.
D)Internal locus of control.
E)Openness to experiencE.

Question 48

According to McClelland,the extent to which a person is concerned with being liked and having others get along well with one another is called:

A)The need for power
B)The need for self-esteem
C)The need for conscientiousness
D)The need for achievement
E)The need for affiliation

Question 49

As the night manager of the Tasty Treat,Ethan feels competent,deserving,and capable of handling most situations.Ethan has:

A)High self-concept
B)High agreeableness
C)High self-esteem
D)High need for power
E)High need for achievement

Question 50

People who tend to be sociable,outgoing,and friendly are frequently referred to as:

A)Extraverts
B)Introverts
C)Low in self-esteem
D)Conscientious
E)High in external locus of control

Question 51

Missouri Bank has a very conservative culture,managers are likely to lead by example,encouraging employees to take risks and experiment.

Question 52

All of the following are examples of terminal values EXCEPT:

A)A comfortable life
B)A sense of accomplishment
C)Social recognition
D)Courage
E)Wisdom

Question 53

Glenn is a very effective and efficient manager.However,he seems to be a bit pessimistic and avoids social interactions.Glenn can be classified as:

A)Extraverts
B)High in external locus of control
C)Low in self-esteem
D)Introverts
E)High in internal locus of control

Question 54

A person's personal conviction about lifelong goals is known as:

A)A terminal value
B)An instrumental value
C)The internal locus of control
D)The external locus of control
E)Conscientiousness

Question 55

The tendency of a person to feel good about himself and the rest of the world is known as:

A)Conscientiousness
B)Openness to experience
C)The internal locus of control
D)Extraversion
E)The external locus of control

Question 56

The tendency of a person to be careful and persevering in work-related tasks is known as:

A)Conscientiousness
B)Internal locus of control
C)Perfectionism
D)Agreeableness
E)Positive valence

Question 57

The tendency of a person to feel bad emotions and to be critical of oneself and others is called:

A)Disagreeableness
B)Conscientiousness
C)Negative affectivity
D)Negative valence
E)An internal locus of control

Question 58

All of the following are examples of terminal values EXCEPT:

A)Inner harmony
B)Capability
C)A world of beauty
D)A sense of accomplishment
E)Social recognition

Question 59

People who believe that forces outside of their control are largely responsible for what happens to them are said to be high in:

A)Openness to experience
B)Negative affectivity
C)Internal locus of control
D)External locus of control
E)Need for power

Question 60

According to McClelland,the extent to which a person has a strong desire to do challenging tasks and to meet personal standards of excellence is known as:

A)The need for affiliation
B)The need for achievement
C)The need for power
D)The need for self-esteem
E)The need for conscientiousness

Question 61

All of the following are examples of instrumental values EXCEPT:

A)Ambitious
B)Helpful
C)Responsible
D)Socially recognized
E)Courage

Question 62

Giorgio is very angry with his co-worker Petra,who has made errors in her work that cause Giorgio to have to work late.Giorgio is experiencing a(n):

A)Attitude
B)Emotional intelligence incident
C)Emotion
D)Mood
E)Locus of control problem

Question 63

One of the attributes that make Paul an excellent manager is his ability to understand the emotions of his subordinates coupled with his ability to manage his own emotions.Paul has a high level of:

A)Social intelligence
B)Emotional intelligence
C)Agreeableness
D)Negative affectivity
E)Locus of control

Question 64

An intense,relatively short-lived feeling is called a(n):

A)Emotion
B)Mood
C)Motivation
D)Commitment
E)Attitude

Question 65

The collection of feelings and beliefs that a person has about his organization is known as:

A)Organizational commitment
B)Organizational acculturation
C)Organizational citizenship
D)Organizational satisfaction
E)Organizational attachment

Question 66

When people are in ______,they tend to be more HYPERLINK "" Error! Hyperlink reference not valid.and focused on the facts at hand.

A)internal locus of control
B)negative emotions
C)positive emotions
D)positive moods
E)negative moods

Question 67

Jerry worked very hard to make the Relay for Life event a huge success.He hoped that it would be covered in the local newspaper and on the local TV station.He is expressing which type of instrumental or terminal value?

A)Wisdom;terminal
B)Social recognition;terminal
C)Inner harmony;terminal
D)A sense of accomplishment;instrumental
E)A comfortable life;terminal

Question 68

A feeling or state of mind is called a(n):

A)Value
B)Emotion
C)Personality factor
D)Belief
E)Mood

Question 69

Britney hates working in teams,strongly preferring to be given a goal that she can pursue on her own.Which type of instrumental or terminal value is she expressing?

A)Independence;instrumental
B)Independence;terminal
C)Ambition;instrumental
D)Capability;instrumental
E)Capability;terminal

Question 70

Subordinates of managers who experience positive moods at work tend to _________ than subordinates of managers with negative moods.

A)perform worse
B)be absent more
C)resign more
D)be more creative,under certain conditions
E)be more ethical

Question 71

A person who values freedom from inner conflict is expressing which type of terminal value?

A)Wisdom
B)Conscientiousness
C)Inner harmony
D)Salvation
E)A world of beauty

Question 72

Sara is a youth case worker for the Department of Social Services.Though the pay is modest,Sara is truly satisfied with her position because she wants to make a difference in children's lives.Sara is expressing which terminal value?

A)Sense of accomplishment
B)A world of beauty
C)Exciting life
D)Comfortable life
E)Family security

Question 73

People who are high on extraversion are especially likely to experience _________.

A)Emotions
B)Negative affectivity
C)Negative moods
D)Positive moods
E)Positive affectivity

Question 74

The collection of feelings and beliefs that a person has about her current job is referred to as:

A)Organizational citizenship
B)Job satisfaction
C)Internal locus of control
D)Organizational commitment
E)Openness to experience

Question 75

People who are satisfied with their jobs are more likely to:

A)Leave the organization
B)Perform more OCB's
C)Be laid off
D)Have low organizational commitment
E)Be less creative

Question 76

Which of the following would NOT affect the levels of job satisfaction in a country?

A)Unemployment rate
B)Legislation in the country
C)Strength of family and community ties
D)Climate
E)Economic condition

Question 77

People in negative moods tend to:

A)Be worse at critical thinking
B)Be more accurate in their judgments
C)Be less effective at devil's advocacy
D)Be more satisfied with their bosses
E)Be less accurate in their judgments

Question 78

In hopes of being considered for an upcoming promotion,Stacy has started taking additional courses at the area community college.Stacy is expressing which type of instrumental value?

A)Ambitious
B)Capable
C)Responsible
D)Broad-minded
E)Intellectual

Question 79

All of the following are examples of instrumental values EXCEPT:

A)Independence
B)Responsibility
C)Inner harmony
D)Courage
E)Capability

Question 80

_______ values explain what a manager is trying to achieve,and _________ values explain how she is acting.

A)Terminal;instrumental
B)Terminal;attitudinal
C)Conceptual;terminal
D)Instrumental;conceptual
E)Instrumental;terminal