Deck 3: Questions and Their Uses

Question 1

Which of the following is a characteristic of a highly closed question?

A)Reliability of data is low.
B)Economic use of time is low.
C)Interviewer skill required is high.
D)Answers are easy to replicate, code, and tabulate and analyze.

Answer 1

D

Question 2

How are restatement and reflective probes different?

Answer 2

Answer will vary.

Question 3

Why are reflective and mirror questions neutral rather than leading?

Answer 3

Answer will vary.

Question 4

What is interviewer bias?

Question 5

Explain the advantages of open questions.

Question 6

"You agree, then, with this report?" is an example of a

A)reflective probe.
B)mirror question.
C)bipolar question.
D)clearinghouse probe.

Question 7

Compare and contrast the advantages of open and closed questions.

Question 8

Under what circumstances might you use loaded questions?

Question 9

Identify each of the following questions in four ways from the options given. Do not select more than one option from any list.a. open a. primary a. neutral a. bipolar
b. closed b. secondary b. leading b. reflective
c. mirror
d. nudging
e. clearinghouse
f. informational
g. restatement
h. loaded
i. none of the above
____ ____ ____ ____ Are you saying you're not going to take the position?
____ ____ ____ ____ Have you seen the new Chrysler van?
____ ____ ____ ____ So?
____ ____ ____ ____ What haven't we discussed?
____ ____ ____ ____ That wasn't a good idea, was it?

Question 10

Discuss the dangers of using "Why" questions.

Question 11

Which of the following is a major disadvantage of open questions?

A)They polarize answers.
B)The interviewee has little opportunity to volunteer potentially valuable information.
C)They allow respondents to dwell on unimportant or irrelevant information.
D)They obtain too little information.

Question 12

Which of the following is not an advantage of open questions?

A)They can consume a significant portion of time.
B)They let the respondent do the talking.
C)They are usually easy to answer and pose little threat to the respondent.
D)They may reveal the respondent's frames of reference.

Question 13

Explain the disadvantages of closed questions.

Question 14

Compare and contrast nudging probes and clearinghouse probes.

Question 15

When might an interviewer use a silent probe?

Question 16

Define a question as used in interviewing.

Question 17

Identify and illustrate the different types of bipolar questions.

Question 18

If you feel a respondent has not completed an answer or is hesitant to go on, you might remain silent or use a

A)nudging probe.
B)clearinghouse probe.
C)reflective probe.
D)bipolar question.

Question 19

Which question is designed to check for accuracy of information attained during an interview?

A)informational probe
B)reflective probe
C)clearinghouse probe
D)mirror probe

Question 20

Which of the following is a loaded question?

A)You're having fun, aren't you?
B)Is your tax report accurate and honest?
C)What are your experiences with those fools in the benefits office?
D)I assume you will be at the help session.

Question 21

"Do you feel you can handle this position?" is an example of a

A)bipolar trap.
B)double-barreled inquisition.
C)guessing game.
D)yes (no) question.

Question 22

If the interviewee does not seem to understand a question and you paraphrase it and ask it again, this is which type of probe?

A)mirror
B)reflective
C)restatement
D)informational

Question 23

Which of the following is NOT an advantage of closed questions?

A)require little effort from either party
B)take more time
C)easy to replicate
D)easy to analyze

Question 24

Which of the following is a disadvantage of open questions?

A)they may provide irrelevant information
B)interviewers have a difficult time maintaining control
C)lengthy answers result
D)all of the above

Question 25

What types of words should one use at the beginning of questions to avoid the bipolar trap?

A)what
B)why
C)how
D)all of the above

Question 26

Which of the following people routinely use loaded questions?

A)recruiters
B)police officers
C)journalists
D)all of the above

Question 27

Which type of question introduces topics or new areas within a topic?

A)secondary
B)primary
C)probing
D)mirror

Question 28

Which of the following are types of questions?

A)open or closed
B)primary or secondary
C)neutral or leading
D)all of the above

Question 29

A question that limits the respondent's answer to two opposite choices is called

A)bipolar.
B)primary.
C)silent probe.
D)nudging probe.

Question 30

The question, "How did you feel when the plane dropped 10,000 feet? Was it frightening?" is an example of which question pitfall?

A)open to closed switch
B)leading push
C)bipolar trap
D)yes (no)

Question 31

If the interviewer is unsure of what the respondent meant in his/her answer, which type of probe might be used?

A)reflective
B)restatement
C)clearinghouse
D)none of the above

Question 32

"Tell me about your internships," is an example of what type of question?

A)closed
B)open
C)neutral
D)leading

Question 33

"Is there anything more you would like to say?" is an example of which type of probe?

A)clearinghouse
B)nudging
C)reflective
D)mirror

Question 34

What probe summarizes a series of answers to confirm understanding?

A)reflective
B)mirror
C)informational
D)restatement

Question 35

"I see" and "uh-huh" are examples of which type of probe?

A)clearinghouse
B)silent
C)nudging
D)reflective

Question 36

If you ask more than one question when trying to ask one, it is called

A)leading push.
B)double-barreled inquisition.
C)bipolar trap.
D)guessing game.

Question 37

Questions are tools of the trade for interviewers and may be classified as:

A)open/closed, primary/secondary, neutral/leading.
B)clear/unclear, nice/not-so-nice, pleasant/unpleasant.
C)favorable/unfavorable, good/bad, active/passive.
D)open/closed, scheduled/nonscheduled, leading/loaded.

Question 38

Leading questions may be

A)intentional or unintentional.
B)implicit or explicit.
C)verbal or nonverbal.
D)all of the above

Question 39

If you need to verify or clarify an answer, use a

A)reflective probe.
B)mirror question.
C)silent probe.
D)restatement question.

Question 40

"Have you stopped speeding?" is an example of

A)a neutral question.
B)a humorous question.
C)an illegal question.
D)a loaded question.

Question 41

Interviewers talk more than interviewees when asking closed questions.

Question 42

What are ways to avoid the "don't ask, don't tell" pitfall?

A)phrase questions carefully to lessen social and psychological constraints
B)minimize sexual differences
C)minimize cultural differences
D)learn a little about the interviewers prior to their interview

Question 43

Closed questions communicate interest and trust in the respondent.

Question 44

A poorly phrased probing question may alter the meaning of the primary question.

Question 45

Open questions give more responsibility to the respondent.

Question 46

Strings of closed questions fail to accomplish what a single open-ended question could do.

Question 47

If you go along with the questioner to try to be cooperative, this may be the result of interviewer bias.

Question 48

A question is any statement or nonverbal act that invites an answer.

Question 49

Open-to-closed switch often occurs when the interviewer is still phrasing a question in their mind.

Question 50

Highly closed questions are those used in surveys.

Question 51

When a sportscaster asks the obvious question, "Are you sorry your team lost?" they have committed what question pitfall?

A)guessing game
B)open to closed switch
C)yes (no) response
D)leading push

Question 52

Open questions are more likely to yield leading questions.

Question 53

Mirror and reflective probes are the same as leading questions.

Question 54

Japanese often ask personal questions early in interactions.

Question 55

A question can be a nonverbal act that invites an answer.

Question 56

Interviewer bias refers to an interviewer who uses leading questions.

Question 57

Leading questions allow respondents to decide upon answers without pressure from questioners.

Question 58

The use of probing questions separates the skilled from the unskilled interviewer.