Deck 12: The Health Care Intervie

Question 1

Explain several ways to improve information giving in health care interviews.

Answer 1

Answer will vary.

Question 2

List five blocking tactics used during health care interviews.

Answer 2

Answer will vary.

Question 3

How can differences in the cultures of the interview parties affect the health care interview?

Answer 3

Answer will vary.

Question 4

List five ways for patients and providers to enhance relationships.

Question 5

Why are some researchers emphasizing the importance of stories in health care interviews?

Question 6

Spiers has shown that politeness theory can enhance communication by

A)disclosing the stark nature of many interactions.
B)masking embarrassment and fear.
C)easing social interaction by providing a realistic form of verbal interaction.
D)easing social interaction through a ritualistic form of verbal interaction.

Question 7

List some of the stereotypical characteristics the authors discuss regarding overweight patients.

Question 8

When getting information in health care interviews, use a

A)funnel sequence.
B)inverted funnel sequence.
C)tunnel sequence.
D)quintamensional design sequence.

Question 9

Compare and contrast the philosophies of French, German, English and American physicians.

Question 10

How can interviewers improve information getting in health care interviews?

Question 11

Discuss tactics health care interviewers may employ to encourage patients to talk.

Question 12

How do "lay theories" affect the communication of risk to patients?

Question 13

List four nonverbal techniques that encourage interaction.

Question 14

Studies reveal that

A)men spend more time with health care providers and are more active communicators.
B)older patients are more likely to challenge the authority of physicians.
C)patients from Asia are more assertive.
D)women's concerns are taken less seriously by health care providers.

Question 15

When should a health care provider use an inverted funnel question sequence with caution?

Question 16

How can patients create a collaborative health care interview relationship?

Question 17

Discuss suggested solutions to breaches in confidentiality.

Question 18

Why is a funnel sequence of questions best for health care interviews?

Question 19

One study indicated that 20% of staff interactions in nursing homes qualifies as

A)baby talk.
B)empowered speech.
C)self-disclosure.
D)none of the above

Question 20

In what ways can a physician maintain too much control during a health care interview?

Question 21

Kreps and Thornton have discovered that consumers use which of the following to explain their ailments?

A)analogies
B)stories
C)illustrations
D)media reports

Question 22

Your book recommends that health care providers use the inverted funnel sequence.

Question 23

Humor is inappropriate when a patient's health, perhaps even life, is at stake.

Question 24

Which of the following cultures highly prize nonverbal communication?

A)American
B)German
C)Asian
D)none of the above

Question 25

The success of the interview may be due to the number of words the provider does not say.

Question 26

Ley found that patients given seven or more items to remember within a few hours after the health care interview had what level of recall?

A)82%
B)12%
C)36%
D)3%

Question 27

Which of the following technique is NOT listed as a way to improve information getting?

A)pauses
B)nodding the head
C)interrupting
D)eye contact

Question 28

Breaches of confidentiality may lead to which of the following?

A)discrimination
B)economic devastation
C)social stigma
D)all of the above

Question 29

Which of the following is not a barrier to information getting in health care interviews?

A)Mothers spontaneously recall only about half of their children's major illnesses.
B)When patients feel ashamed, they tend to make allegorical statements such as "You know how old people are."
C)Patients may give short answers to end an uncomfortable interview.
D)Frightened patients may unintentionally minimize symptoms.

Question 30

Tag questions are used to

A)elicit information.
B)confirm information.
C)summarize.
D)all of the above

Question 31

Health care providers should encourage storytelling.

Question 32

Doctors should set the pace of the health care interview.

Question 33

It is essential to use which type of probe as an initial closing device in the health care interview?

A)nudging
B)clearinghouse
C)silent
D)restatement

Question 34

One study found that 20% of patients did not know the meaning of common medical terms.

Question 35

Which of the following does NOT describe women in the health care interview?

A)more concerned about health
B)are more domineering
C)spend more time with health providers
D)providers take their concerns less seriously

Question 36

All of the following are blocking tactics to avoid in counseling or persuading in the health care interview except

A)making jokes.
B)asking questions.
C)ignoring the patient.
D)leaving the room.

Question 37

Which of the following type patient tends to be provided more information?

A)older
B)female
C)educated
D)all of the above

Question 38

Patients seen as lower class tend to get more optimistic diagnoses and prognoses than do those of the upper class.

Question 39

Experts claim that most malpractice cases were due to poor communication.

Question 40

Which of the following is a growing movement in U.S. health care?

A)diversity movement
B)anti-malpractice movement
C)patient-centered care
D)none of the above

Question 41

Patients are ordinarily compliant to physician's instructions.

Question 42

Telephone calls account for 75% of health care interviews.

Question 43

It is good to employ routine openings in the health care interview.

Question 44

The physician-not the patient-must articulate reasons for making or not making a change.

Question 45

Compliance is particularly low when instructions to patients are preventative in nature.

Question 46

Empathy increases patient satisfaction and reduces time and expense.

Question 47

Most health care workers are task oriented.