Deck 8: Skills for Building Personal Credibility and Influencing Others

Question 1

Oral communication is the most personal but the least effective way to communicate.

Answer 1

False

Question 2

Credibility may be one of the important components of leadership success.

Answer 2

True

Question 3

The best listeners are passive listeners.

Answer 3

False

Question 4

Meetings should only be called if the potential benefits outweigh the costs.

Question 5

The degree to which someone tells others something and ensures that they understand what was said is called

A)active communication.
B)expression effectiveness.
C)the intention component.
D)communication effectiveness.

Question 6

A leader in the first quadrant of the credibility matrix has a ______ of trust and a ______ of expertise.

A)low level, low level
B)low level, high level
C)high level, high level
D)high level, low level

Question 7

Many leaders tend to be action oriented and are paid to listen to problems.

Question 8

The cause-and-effect diagram is also called the 'fishbone' diagram.

Question 9

Credibility is made up of three components: expertise, commitment and relationships.

Question 10

NGT stands for "Name Group Theory".

Question 11

Acquiescence is avoiding interpersonal conflict entirely either by giving in or by conveying our needs in an apologetic, self-effacing way.

Question 12

In what quadrant of the credibility matrix would leaders that are new college hires fall into?

A)First
B)Second
C)Third
D)Fourth

Question 13

Which of the following is the correct sequence of events according to the systems view of communication?

A)Intention, reception, expression, feedback, interpretation, new intentions.
B)Intention, expression, reception, interpretation, feedback, new intentions.
C)New intentions, reception, expression, intention, interpretation, feedback.
D)Expression, new intention, feedback, interpretation, reception, intention.

Question 14

Leaders should praise followers in public and punish them in private.

Question 15

Stress only has negative effects on health and work.

Question 16

Exercise has no effect on stress management.

Question 17

It is easier to be assertive with friends and family.

Question 18

Communication effectiveness is the degree to which someone ensures that when they tell others something, that they understand what was said.

Question 19

Leaders in the second quadrant of the credibility matrix may be joining the company from an entirely different industry.

Question 20

The best way to build relationships with followers is

A)give them more responsibilities.
B)to give bonus vacation time.
C)spend time listening to what they have to say.
D)arm them with knowledge.

Question 21

Which of the following is not mentioned in the text as a way to increase our assertiveness?

A)Use "I" statements.
B)Learn to say yes.
C)Monitor your inner dialogue.
D)Be persistent.

Question 22

Having an inability or difficulty seeing fresh uses for things we are very familiar with describes the mental block psychologists refer to as

A)functional fixedness.
B)Synectics.
C)brainstorming.
D)seeing things in a new way.

Question 23

Which of the following statements is not accurate concerning listening?

A)The best listeners are passive listeners.
B)Listening to others is just as important as expressing oneself clearly to them.
C)Much of the information a leader has comes from watching and listening to what goes on around them.
D)All of these statements are accurate.

Question 24

Identify and briefly describe the two components of building trust.

Question 25

_______ is defined as the process by which we perceive and respond to situations that challenge us.

A)Performance
B)Depression
C)Emotion
D)Stress

Question 26

The _______ component of assertiveness skills concerns knowing where and when not to behave assertively.

A)evaluative
B)behavioral
C)knowledge
D)assertive

Question 27

Which of the following were mentioned as ways to live a healthier lifestyle in order to help manage stress?

A)Deep breathing techniques.
B)Abstention from tobacco.
C)Do not consume alcohol.
D)All of these were mentioned as ways to live a healthy lifestyle.

Question 28

Which of the following statements about defensiveness is false?

A)Defensiveness is likely to occur when someone feels threatened.
B)Defensiveness is an unnatural reaction when we are criticized.
C)Defensiveness lessens a person's ability to constructively use information.
D)Putting yourself in someone else's shoes lessens your level defensiveness.

Question 29

Using the example of starting a new exercise program, which of the following would be a restraining force in a force field analysis?

A)Dissatisfaction with appearance.
B)Coworker group entering a 10k run.
C)No regular exercise partner.
D)Boyfriend or girlfriend is a "health nut".

Question 30

The correct sequence of events that take place in stress management according to the ABC model is

A)the triggering event followed by feelings and behaviors.
B)the triggering event, followed by your thinking and then feelings and behaviors.
C)the triggering event followed by feelings and behaviors and then your thinking.
D)None of these is correct.

Question 31

All if the following are guidelines for effectively management stress to prevent it from becoming excessive except for

A)monitoring your own and your followers' stress levels.
B)identifying the cause of the stress.
C)avoiding exercise late in the day.
D)learning to relax.

Question 32

The ____ experience one has with a task, the ____ difficult it becomes.

A)less, more
B)more, more
C)more, less
D)easier, more

Question 33

All of the following are ways leaders can improve communication skills except:

A)knowing the purpose.
B)using appropriate medium.
C)using constructive sarcasm.
D)sending clear signals.

Question 34

Briefly describe the components of credibility.

Question 35

Which of the following statements is accurate concerning active listening?

A)An active listener will generally be thinking about the next thing he will say.
B)The best listeners are passive listeners because they are not trying to reword the sender's message.
C)Active listeners do not disrupt the sender's message and will try to put the sender's message into their own words and scan the sender for various nonverbal signals.
D)All of these statements are accurate.

Question 36

One way to maximize the attendance and benefits of a meeting is to

A)make it convenient.
B)encourage participation.
C)stick to the agenda.
D)provide pertinent materials.

Question 37

What is the most important step in conducting a meeting?

A)List the objectives.
B)Determine if it is necessary.
C)Develop a plan for attaining objectives.
D)Make it convenient for all participants.

Question 38

______________ use a graphic approach to systematically represent the root causes of a problem, the relationships between different causes, and sometimes a prioritization of which causes are most important.

A)Cause analysis approaches
B)Force field analyses
C)Cause-and-effect diagrams
D)Root-cause diagrams

Question 39

Compare and contrast active listening and passive listening.

Question 40

_______ is an effort to attain objectives by attacking or hurting others.

A)Acquiescence
B)Aggression
C)Autonomy
D)Assertiveness

Question 41

Name and describe three of the guidelines provided in the text for effectively managing stress.

Question 42

Name the methods to increase your assertiveness that were described in the text.

Question 43

Describe assertiveness and differentiate it from acquiescence and aggression.

Question 44

Write a brief description of the steps involved in the systems view of communication and provide an example of what each step entails.

Question 45

List and describe the steps involved in problem solving.

Question 46

Write a short note on how leaders can build expertise.

Question 47

Name five of the helpful tips for running meetings provided by Guth and Shaw that were described in the textbook.