Deck 7: Listening: More Than Meets the Ear

Question 1

Donald is listening to Gwen to discuss a problem she is having at work. When Gwen is done, Donald summarizes what she said and provides a thoughtful response. This is an example of active listening.

Answer 1

True

Question 2

Studies show that good listeners keep eye contact and react with appropriate facial expressions.

Answer 2

True

Question 3

You should rotate your styles of listening after one or two responses so that you don't become bored by any one style.

Answer 3

False

Question 4

When someone asks you a tag question it is an indication that the speaker is looking for your agreement.

Question 5

The main purpose of open questions is to get specific facts.

Question 6

There is no single "best" listening style to use when listening to help.

Question 7

A questioning response always helps you understand the speaker's ideas more clearly.

Question 8

Jason tells Chloe about what happened to him at school. Based on Chloe's reaction, it is clear to Jason that Chloe didn't understand what he was trying to communicate. This is an example of listening fidelity.

Question 9

Bethany keeps interrupting Steve to tell him about her day. Bethany is more concerned about having the attention on her than listening to Steve. This is an example of stage-hogging.

Question 10

Defensive listeners avoid acknowledging topics of conversation which they don't want to face.

Question 11

It is impossible to become overloaded with messages.

Question 12

Some paraphrasing focuses more on content and less on the speaker's emotions.

Question 13

Interactive questions are ineffective in the workplace.

Question 14

If you give an accurate analysis of a friend's problem, that analysis should almost always help the problem-holder.

Question 15

The main intent behind counterfeit questions is to mislead others.

Question 16

Prompting works best when it is sincere.

Question 17

Listening is an innate ability. Most people become good listeners as they mature.

Question 18

According to Larry Samovar and his team in cultures such as Japan, more value is placed on listening than talking.

Question 19

Prompting is a more passive approach to problem-solving than analyzing or judging.

Question 20

A good listener will always state her own opinion, so the other person knows where she stands on the issue.

Question 21

Pseudolisteners may have strong nonverbal listening behaviours.

Question 22

"Don't worry about it." This is an example of denying others their rights to their feelings.

Question 23

Faye makes eye contact and smiles at her customers. This is an example of responding.

Question 24

An example of insensitive listening is when you don't pay attention to what the other person is saying.

Question 25

Listening distractions are both internal and external.

Question 26

Listening is the most important skill for success in management.

Question 27

Listening fidelity means the listener is totally honest about their opinions with the speaker.

Question 28

Questioning and paraphrasing are both ways of giving feedback to the sender of a message.

Question 29

"You didn't like that movie, did you?" This is an example of a tag question.

Question 30

You should do more paraphrasing than any other type of listening.

Question 31

If senders express themselves clearly, there is little need for feedback from the receiver.

Question 32

Passive listening is reacting to others' messages automatically, without much mental investment.

Question 33

Passive listening is always negative.

Question 34

An inaccurate interpretation of your friend's problem can leave her more confused than she was before talking to you about her problem.

Question 35

Ambushers listen carefully to you, but only because they're collecting information to pounce on you.

Question 36

Women generally give more advice than supportive responses.

Question 37

Giving advice is a helpful listening response as long as it is accurate.

Question 38

Jason wants to get to know Stephanie better, so he pays close attention to everything she says. This is an example of attending.

Question 39

During careful listening, your heart rate will quicken and your body temperature will rise.

Question 40

Of the many different elements in the listening process, hearing is the physiological dimension.

Question 41

Paraphrasing is a valuable communication tool because it enables the people who practise it to share more about themselves with others.

Question 42

The intent of sincere questions is to send a message, and counterfeit questions are designed to aid in understanding others.

Question 43

Speaking is an active process; listening is a passive activity.

Question 44

Ramesh is telling Bill a story about his childhood. Bill keeps glancing at his watch and phone. This is an example of stage-hogging.

Question 45

Listening behaviours such as insulated listening, pseudolistening, and selective listening are often reasonable responses to a deluge of relatively worthless information.

Question 46

An agreement is a form of support.

Question 47

Jamie and Billy are discussing household chores, which Jamie hates. Jamie nods when Billy is talking; however, after the conversation, he promptly forgets what Jamie said. This is an example of insulated listening.

Question 48

According to Larry Samovar and his team in Asian cultures, the general feeling is that words can get in the way of understanding

Question 49

If your long-winded friend isn't "getting to the point," it's best to interrupt and ask what the main or key idea is.

Question 50

Analyzing can be one helpful way to help a speaker consider alternative meanings.

Question 51

Men and women are similar in the way they respond as listeners.

Question 52

"Are you finally off the phone?" This is an example of a question that makes a statement.

Question 53

Paraphrasing is an effective listening style for gaining information and for helping others.

Question 54

When you communicate with the goal of understanding, you need to speak more than listen to provide adequate feedback.

Question 55

Questioning is one type of listening to help others.

Question 56

To be accurate in paraphrasing, you need to repeat what the speaker has stated word-for-word.

Question 57

Because our premature judgments are negative, we are unlikely to jump to overly favourable conclusions as we listen.

Question 58

Music increases happiness, productivity, and concentration in jobs requiring the synthesizing of information.

Question 59

The phone stack is when you get multiple calls back to back.

Question 60

A judging listening response should always be avoided.

Question 61

Compared to men, what type of listening response are women more likely to give?

A)advising
B)analyzing
C)paraphrasing
D)supporting

Question 62

How much of a message do we remember immediately after hearing it?

A)10 percent
B)25 percent
C)50 percent
D)75 percent

Question 63

What is an effective listening response?

A)ambushing
B)judging
C)paraphrasing
D)repeating

Question 64

Because prompting involves using silences, it is not classified as a listening response.

Question 65

Listening and hearing essentially mean the same thing.

Question 66

Mary is a 911 operator who has just listened to a caller. Mary states, "You're telling me that someone is behind your house attempting to break into your garage?" What form of response is Mary using?

A)advising
B)judging
C)paraphrasing
D)supporting

Question 67

"You don't like my cooking, do you?" Jessica says to Frank. What type of question is this?

A)a question that traps the speaker
B)a question that carries a hidden agenda
C)a question based on unchecked assumptions
D)a question that seeks a correct answer

Question 68

"I can't stand that class! The lectures are a waste of time, and the tests are full of nit-picking questions. I'm not learning anything." What would be the best paraphrase for this statement?

A)"Sounds like the class is a waste of time."
B)"Sounds like you're fed up with the class."
C)"Sounds like you're thinking about dropping the class because it's not worth the trouble."
D)"Sounds like you resent spending so much time on information you don't consider useful."

Question 69

Closed questions are good for drawing people out.

Question 70

Which term refers to the failure to recognize the thoughts or feelings that are not directly expressed by a speaker?

A)insensitive listening
B)defensive listening
C)insulated listening
D)selective listening

Question 71

How is paraphrasing different from analyzing?

A)Paraphrasing is less objective than analyzing.
B)Paraphrases are longer than analyzing responses.
C)Paraphrasing reflects what the listener hears rather than his/her interpretation.
D)Paraphrasing includes analyzing, but analyzing does not include paraphrasing.

Question 72

Which term refers to a style in which the receiver listens carefully to gather information to use in an attack on the speaker?

A)ambushing
B)stage-hogging
C)defensive listening
D)insensitive listening

Question 73

According to the text, the most helpful way of responding to a problem is to offer good, specific advice.

Question 74

Jennifer tunes out Randy when he talks about cars. This is an example of selective listening.

Question 75

We remember only 50 percent of what we hear immediately after hearing it.
Indicate the answer choice that best completes the statement or answers the question.

Question 76

What is the advantage of paraphrasing?

A)You can clarify your partner's concerns.
B)You can use assertive communication.
C)You can share your own experiences and ideas.
D)You can suggest the solution that's best for your partner.

Question 77

You meet a friend at the mall and ask how he is doing. He replies, "I'm OK-just stressed with all these finals." Which of the following is the best paraphrasing response you can make?

A)"So you're stressed, huh?"
B)"You'll be fine; you always get good grades."
C)"You feel overwhelmed with all the exams you have to write in the next few weeks."
D)"So you're managing most things just fine, but will be relieved when finals are over?"

Question 78

Ted ignores his boss's comments about how to improve some of his counselling skills because he doesn't want to hear them. What type of listening is Ted engaging in?

A)defensive listening
B)insensitive listening
C)insulated listening
D)pseudolistening

Question 79

"From what you've said, it sounds like you're mad at your boyfriend for expecting you to drop your plans whenever he wants you to spend time with you. Is that right?" What listening response is this an example of?

A)analyzing
B)judging
C)paraphrasing
D)supporting

Question 80

While paraphrasing responses can be helpful, they are useful only when they accurately reflect the other person's message.