Deck 1: A First Look at Interpersonal Communication

Question 1

Active strategies include reading, watching films, and asking experts or members of the other culture how to behave, as well as taking intercultural communication courses.

Answer 1

True

Question 2

Social media promotes greater self-disclosure.

Answer 2

True

Question 3

There is no such thing as the "same" message: words and behaviours are different each time they are spoken or performed.

Answer 3

True

Question 4

According to your text, awareness of new ways of communicating is sufficient to enable people to communicate more effectively.

Question 5

Just as judges instruct juries to disregard some statements made in court, we can reverse or erase the effects of communication interactions in everyday life.

Question 6

Socially isolated people compensate effectively for their lack of communication so that their longevity rates are about the same as those of people with strong social ties.

Question 7

Communication competence is a trait that people either possess or lack.

Question 8

An international study found that when some university students went 24 hours without using their cellphone, going on Facebook, texting, emailing, etc. they experienced symptoms similar to drug addiction withdrawal.

Question 9

Susan is four-year old and is upset with her mother so she states, "I am never communicating again." However, it would be impossible for her or anyone to stop communicating.

Question 10

Relational dimensions of messages make statements about how the parties feel toward one another.

Question 11

We learn who we are through communicating.

Question 12

According to one study, some media tools offer "low-friction" opportunities to create, enhance, and rediscover social ties." These benefits outweigh the costs.

Question 13

According to a study by a University of British Columbia Ph.D. candidate on the effects of isolation, it is hard to escape spiritual and emotional darkness.

Question 14

Open-mindedness in intercultural communication means adopting the beliefs of the culture you are visiting.

Question 15

Whenever we discuss our mutual relationship with the other person, we are meta-communicating.

Question 16

Almost all verbal messages have a content dimension as well as a relational dimension.

Question 17

If you want to gain intercultural competence, you'll want to engage in cognitive complexity-the ability to construct a variety of frameworks for viewing an issue.

Question 18

Betty appears to be upset. Justin wonders if Betty is upset because he knows she is working on a difficult project at work. He also wonders if she might be upset because she didn't sleep well last night or perhaps she's just having an off day. Justin is demonstrating cognitive realism.

Question 19

A telephone conversation is an example of linear communication.

Question 20

Pleasure is one of the social needs identified by researchers.

Question 21

Your goal should be to become a perfect communicator.

Question 22

Impersonal communication follows unique social rules for behaviour.

Question 23

Divorced people have about the same life expectancy as married people.

Question 24

Social media can increase the quality and quantity of interpersonal communication.

Question 25

Communication consists only of messages a sender deliberately conveys.

Question 26

Protection is one of the social needs identified by researchers.

Question 27

Your text states that interpersonal relationships are characterized by unique rules and roles and that every relationship is different.

Question 28

Feeling sorry for someone is empathy.

Question 29

According to your text, the axiom "the more communication the better" is true.

Question 30

All two-person interactions qualify as interpersonal communication when a qualitative definition of interpersonal communication is used.

Question 31

"Leaner messages" in social media refers to the limitations of verbal messages without nonverbal cues.

Question 32

Communication is so important that its quantity and quality can affect physical health.

Question 33

One study found that over 60 percent of medical errors were due to inadequate training in procedures.

Question 34

People high in willingness to communicate with people from other cultures report a greater number of "intercultural" friends than those who are less willing to reach out.

Question 35

Poor communicators have limited ways to respond in difficult situations.

Question 36

The absence of communication can affect physical health in extremely negative ways.

Question 37

Cognitive complexity is the ability to construct a variety of frameworks for viewing an issue.

Question 38

The transactional model of communication suggests that communicators send and receive messages simultaneously.

Question 39

Metacommunication is made up of messages that people exchange, verbally or nonverbally, about their relationship. It is communication about communication.

Question 40

Email is an example of transactional communication.

Question 41

Why is Maslow's hierarchy of needs important to the study of interpersonal communication?

A)Communication can help people meet each of the needs.
B)Communication is one of the needs in the hierarchy.
C)People can't understand their needs without communication.
D)Maslow considered the need for communication as the sixth "hidden" need.

Question 42

The transactional model represents communication as static-more like a gallery of still photographs than a motion picture film.

Question 43

The major difference between impersonal communication and interpersonal communication is the number of people involved.

Question 44

Your text promises that if you communicate skillfully enough, you should be able to solve every problem you encounter.

Question 45

According to your text, impersonal communication can be defined quantitatively or qualitatively.

Question 46

A cell phone is an example of a channel.

Question 47

What is a person doing when they pay attention to their behaviour in relationships?

A)controlling
B)integrating
C)self-monitoring
D)ego-centric behaviour

Question 48

Metacommunication is a destructive substitute for real communication.

Question 49

It is impossible to repeat the same communication event.

Question 50

A jet flying low overhead interferes with your conversation with a friend. What is this an example of?

A)noise
B)feedback
C)external disruption
D)transactional disruption

Question 51

Which term can be described as the ability to construct a variety of different frameworks for viewing an issue?

A)cognitive complexity
B)communication competence
C)metacommunicating
D)perceptual pluralism

Question 52

What is a characteristic of integrated communicators?

A)a greater degree of sociability
B)a conscious focus on communicating effectively
C)exposure to a wide range of communication styles
D)communicating competently without constant self-monitoring

Question 53

Lack of eye contact is a sign of respect in some Indigenous cultures.

Question 54

Vanessa is very aware of how her communication impacts others. She is a high self-monitor.

Question 55

Relational dimensions of messages make statements about how the parties feel toward one another.

Question 56

Professor Grant will be providing feedback to his social work students regarding their clinical placement working with abused children. Professor Grant is very respectful in how he phrases his feedback so he doesn't offend or discourage his students. What is Professor Grant doing?

A)communicating intentionally
B)communicating nonverbally
C)linear communication
D)transactional communication

Question 57

What is characteristic of the behaviour of effective communicators?

A)They have a wide range of behaviours from which to choose.
B)They exhibit behaviours that are predictable by their partners.
C)They exhibit unique behaviours more often than less effective communicators.
D)They have a consistent set of a few best communication behaviours they can draw upon as needed.

Question 58

Cognitive complexity is defined as the degree to which two or more people like or appreciate one another.

Question 59

In a demanding tone of voice, your nursing supervisor says "It's your turn to fill the medical supplies." What should a person do to clarify the relational dimension of her message?

A)Tell your supervisor how defensive she sounds.
B)Ask your colleague to explain the real problem.
C)Point out the tone of voice and ask if your supervisor if she is upset with you.
D)Negotiate other ways of dealing with the medical supply problem which may lead to a discussion of the real problem.

Question 60

In healthy relationships, both parties flexibly share decision-making.
Indicate the answer choice that best completes the statement or answers the question.

Question 61

Barbara sends an email to her Member of Parliament to communicate her concerns regarding the government's student loan repayment schedule. What is Barbara's action an example of?

A)linear communication
B)interactive communication
C)interpersonal communication
D)transactional communication

Question 62

Which social needs do people strive to fulfill by communicating?

A)identity and physical
B)control and affection
C)talking and listening
D)self-esteem and self-actualization

Question 63

Which of the following describes a relational message?

A)a message that communicates information about the subject being discussed.
B)a message that expresses the social relationship between two or more individuals
C)a behavioural message that treats others as objects
D)a written message posted on a workplace Facebook page

Question 64

According to Maslow's hierarchy, what is the most fundamental need?

A)esteem
B)physical
C)safety
D)social

Question 65

What are some of the characteristics that make relationships more interpersonal than impersonal?

A)intrinsic rewards and proximity
B)scarcity, disclosure and intimacy
C)higher levels of self-disclosure and intimacy
D)uniqueness, irreplaceability, and interdependence

Question 66

Professor Kumar is having difficulties teaching a statistical research method to his students. He is having trouble concentrating because he is coming down with the flu. What type of noise is this an example of?

A)external noise
B)physiological noise
C)psychological noise
D)environmental noise

Question 67

Why does social media enhance interpersonal communication?

A)The messages are leaner, allowing people who are busy to communicate effectively.
B)Technology is becoming more affordable, providing more people with access.
C)Social media eliminates the distractions of nonverbal responses.
D)Social media allows people to communicate across widespread time zones.

Question 68

Why did Steve Jobs, co-founder of Apple, suggest that personal computers be renamed "interpersonal computers"?

A)Some users have exchanged interpersonal relationships for computer use.
B)Computers have advanced to the point that they function as a companion or friend to some users.
C)Using social media forces us to be more precise in our interpersonal messages.
D)Computers serve as a mediated channel for face-to-face communication.

Question 69

Which term would you use in your research paper if you were exploring the topic of communication aligned with getting things done?

A)affinity
B)instrumental goals
C)immediacy
D)linear communication model

Question 70

According to the text, what is a challenge when using social media?

A)distraction
B)leaner messages
C)technological difficulties
D)deficient self-disclosure

Question 71

What is a person doing when they carefully plan the words they will use, to avoid offending someone?

A)communicating nonverbally
B)communicating intentionally
C)providing feedback
D)reducing physiological noise

Question 72

You lose your temper and say something to a friend that you immediately regret. Your friend's reaction depends on all of the following EXCEPT which one?

A)their frame of mind
B)their personality
C)the relationship history
D)their age and years of wisdom

Question 73

According to research, how do competent communicators achieve effectiveness?

A)They give lots of feedback.
B)They adjust their behaviours to the person and situation.
C)They use an appropriate balance of seriousness and humour.
D)They consistently use the same types of behaviour in a wide variety of situations.

Question 74

Steve is a police officer in remote northern town close to a First Nations community. He is surprised to discover few First Nations people make eye contact with him when they talk. He recognizes that this is a cultural difference and he decides that in order to be more effective at his job he needs to learn more about the people he will be working with. What is this an example of?

A)open mindedness
B)tolerance for ambiguity
C)motivation
D)empathy

Question 75

What is a channel for communication?

A)walking
B)gesturing
C)self-talk
D)self-awareness

Question 76

What are the three types of noise that can hinder communication?

A)internal, external, and transactional
B)linear, interactional, and transactional
C)external, physiological, and psychological
D)sociological, physiological, and psychological

Question 77

What was the most significant deficit found in the "Wild Boy of Aveyron?"

A)social skills
B)instrumental skills
C)physical coordination
D)sense of human identity

Question 78

Many studies have researched happiness. Which factor is linked with happiness?

A)a satisfying job
B)health and fitness
C)positive interactions with others
D)standard of living and lifestyle

Question 79

Day after day, Jeff and Simon argue about where they will go for the Christmas holidays. It seems that the more they try to resolve the problem, the more irritable and distant they become. What communication misconception does this scenario illustrate?

A)Meanings are not in words.
B)It is impossible not to communicate.
C)More communication is always better.
D)Communication can be intentional or unintentional.

Question 80

Fran is upset with her neighbour, Ted. Instead of talking through the problems with Ted she talks about him to other people in the neighbourhood. Ted is hurt by this and, although Fran apologizes and their relationship is cordial, Ted does not forget what Fran has done. Which communication principle does this scenario demonstrate?

A)Communication is irreversible.
B)It's impossible not to communicate.
C)Communication can be intentional or unintentional.
D)Communication is unrepeatable.