Deck 9: Collective Bargaining and Labour Relations

Question 1

Administration of the collective agreement largely takes place at the local union level.

Answer 1

True

Question 2

A lockout is initiated by the employer.

Answer 2

True

Question 3

The activities of unions and management take place within the context of society,with society's values driving the laws and regulations that affect labour relations.Societal goals include ensuring that laws and regulations provide an advantage to employers in their negotiations with unions.

Answer 3

False

Question 4

Industrial unions consist of members who all have a particular skill or occupation.

Question 5

In Canada,labour relations is primarily a provincial/territorial responsibility.

Question 6

The Canadian Union of Public Employees is Canada's largest labour union.

Question 7

In Canada,unionization is much higher in the public sector than the private sector.

Question 8

Distributive bargaining looks for win-win solutions,or outcomes in which both sides benefit.

Question 9

Over the last two decades,the use of joint labour-management committees has declined.

Question 10

The Rand Formula makes the payment of union dues voluntary for members.

Question 11

The usual first step in an employee-initiated grievance procedure is to submit a written grievance.

Question 12

Unions have a role because some degree of ____________ is inevitable between workers and management.

A) association
B) conflict
C) violence
D) discussion
E) work

Question 13

Unions have a role in organizations because some degree of conflict is inevitable between workers and management.

Question 14

The traditional understanding of union-management relations is that the two parties are adversaries.

Question 15

The Human Rights Commission for a particular jurisdiction is also responsible for interpreting and enforcing the labour laws in that jurisdiction.

Question 16

Unions can be certified (voted in)and decertified (voted out).

Question 17

Union membership rates in Canada are significantly lower than the United States,Australia,and Japan.

Question 18

The Fair Labour Congress is Canada's largest labour union.

Question 19

The overall rate of unionization (union density)has been increasing during the last decade.

Question 20

The unionization rate of men is higher than the unionization rate of women.

Question 21

__________ is Canada's largest union.

A) Canadian Union of Public Employees
B) Canadian Teachers' Federation
C) UNIFOR
D) Teamsters Canada
E) Alberta Union of Public Employees

Question 22

On average,union members receive ___________ wages and benefits than nonunion workers.

A) lower
B) higher
C) the same
D) more complicated
E) both "lower" and "more complicated"

Question 23

Under _____________,the employer,on behalf of the union,automatically deducts union dues from employees' paycheques.

A) the Rand Formula
B) a closed shop provision
C) a checkoff provision
D) a social unionism formula
E) an open shop provision

Question 24

The laws and regulations pertaining to labour relations affect:

A) unions' bargaining power.
B) unions' size.
C) the degree to which unions,management,and society achieve their goals.
D) unions' bargaining power,"unions' size," and "the degree to which unions,management,and society achieve their goals."
E) only "unions' bargaining power" and "unions' size."

Question 25

Union security provisions are ways to address unions' concerns about _________,i.e.employees who benefit from union activities without belonging to a union.

A) free spirits
B) random riders
C) private sector employees
D) free riders
E) free loaders

Question 26

Which union federation has the largest coverage affiliation in Canada?

A) The federal government
B) Industrial unions
C) The Canadian Labour Congress (CLC)
D) The American Federation of Labor and Congress of Industrial Organizations (AFL-CIO)
E) The Chamber of Commerce

Question 27

Organizations are concerned about the impact of unions on:

A) the labour market.
B) market share.
C) competitors.
D) productivity,profits,and stock performance.
E) product markets.

Question 28

In Canada,union membership is relatively concentrated in all but one of the following sectors.Identify the exception.

A) Wholesale and Retail Trade
B) Public Administration
C) Education,Health,and Social Services
D) Utilities
E) Manufacturing

Question 29

In general,unions have the goals of:

A) obtaining pay,job security,and working conditions that satisfy their members.
B) giving members a voice in decisions that affect them.
C) increasing the organization's profits and/or increasing productivity.
D) obtaining pay,job security,and working conditions that satisfy their members,"giving members a voice in decisions that affect them," and "increasing the organization's profits and/or increasing productivity."
E) only "obtaining pay,job security,and working conditions that satisfy their members" and "giving members a voice in decisions that affect them."

Question 30

John is a unionized employee and is a member of the local chapter of a national industrial union.John believes his immediate supervisor is not living up to the terms of the recently negotiated contract and although he has discussed his concerns with his supervisor,he is not satisfied with his supervisor's response.John should contact:

A) the regional office of his labour union.
B) the union's president.
C) the national office of the Canadian Labour Congress.
D) his union steward.
E) other employees in his workplace.

Question 31

A craft union is characterized by which one of the following?

A) Members all have a particular skill or occupation.
B) Union leaders may try to limit the number of members in order to maintain high wages.
C) Members are linked by their work in a particular industry.
D) Members change unions more frequently than employers.
E) Both "members all have a particular skill or occupation" and "union leaders may try to limit the number of members in order to maintain high wages."

Question 32

Activities that attempt to influence social and economic policies of government are called:

A) social unionism.
B) checkoff.
C) closed shop.
D) Rand Formula.
E) union shop.

Question 33

Which of the following is the factor cited most often as the reason for the overall decline in union membership?

A) Change in the structure of the economy.
B) More women in the workforce.
C) Management efforts against unionizing.
D) Government regulations which make unions seem more important.
E) Adopting effective human resource management practices.

Question 34

Which of the following is NOT a reason for the increase in the number of women who are union members?

A) Number of women in the highly unionized public sector.
B) Number for women in the paid workforce.
C) Number of women employed in nontraditional male-dominated occupations and industries.
D) Unionization of part-time employees (many of whom are women).
E) Men leaving the workforce.

Question 35

Which one of the following is a level of decision making within labour relations?

A) Administering collective agreements.
B) Labour relations strategy.
C) Negotiating contracts.
D) Administering collective agreements,"labour relations strategy," and "negotiating contracts."
E) Administering collective agreements and "negotiating contracts" only.

Question 36

In Canada,union membership is least concentrated in which of the following sectors?

A) Entertainment and Hospitality
B) Public Administration
C) Education,Health,and Social Services
D) Manufacturing
E) Utilities

Question 37

_________ has one of the highest rates of unionization while _________ has the lowest.

A) Ontario;British Columbia
B) Quebec;Newfoundland (and Labrador)
C) Ontario;Alberta
D) Newfoundland (and Labrador);Quebec
E) Newfoundland (and Labrador);Alberta

Question 38

How does union density among employees aged 17 to 24 years compare to the national average for union density?

A) Much higher than the national average.
B) Slightly higher than the national average.
C) Approximately the same as the national average.
D) Well below the national average.
E) Employees are unable to join unions until they are at least 25 years of age.

Question 39

A union security provision making payment of union dues mandatory even if the worker is not a member of the union is:

A) the Rand Formula.
B) Labour Relations Board.
C) checkoff provision.
D) social unionism formula.
E) closed shop.

Question 40

An industrial union is characterized by which one of the following?

A) Members are all in the same occupation.
B) Union leaders may try to limit the number of members in order to maintain high wages.
C) Members are linked by their work in a particular industry.
D) Members change employers more frequently than in other types of unions.
E) Members all have a particular skill or occupation.

Question 41

A prohibited conduct of an employer,union,or individual under the relevant labour legislation is called a(n):

A) inappropriate act.
B) unfair labour practice.
C) inappropriate labour practice.
D) essential bargaining right.
E) None of the choices are correct.

Question 42

The union organization process begins with:

A) consultation with management.
B) a membership application.
C) checkoff provision.
D) establishing a closed shop.
E) formation of a joint committee.

Question 43

Typical collective agreements include all of the following provisions,EXCEPT:

A) education,training,and employee development.
B) technological change.
C) job security.
D) management rights to test.
E) All of the choices are typical provisions included in collective agreements.

Question 44

A lockout is initiated by the:

A) government.
B) employer.
C) union.
D) non-union employees.
E) Labour Relations Board.

Question 45

Describe three alternatives to strikes and lockouts that are used to resolve contracts.

Question 46

Union members have the right to vote out an existing union.This action is called:

A) firing the union.
B) suspending the union.
C) decertifying the union.
D) deorganizing the union.
E) Actually,it is not possible to vote out an existing union.

Question 47

Joint labour-management committees do not usually deal with which of the following issues?

A) Pay,benefits,pensions
B) Job evaluation/classifications/postings
C) Hours of work/scheduling
D) Training/apprenticeships
E) New product development

Question 48

What are 5 main features of labour legislation in Canada?

Question 49

Which of the following is not a step in a typical grievance handling procedure?

A) Employee (and union steward)discusses problem with supervisor.
B) Written grievance is submitted to manager.
C) Union appeals grievance to top management.
D) Management conveys verbal response to written grievance.
E) Union decides whether to refer unresolved grievance to arbitration.

Question 50

Describe the four steps in the typical grievance procedure.

Question 51

When bargaining looks for win-win solutions it is an example of:

A) the application of the Rand Formula.
B) distributive bargaining.
C) integrative bargaining.
D) social unionism formula.
E) attitudinal structuring.

Question 52

__________________ is a collective decision of the union members not to work or to slow down until certain demands or conditions are met.

A) A strike
B) A lockout
C) Picketing
D) Collective bargaining
E) Arbitration

Question 53

What are the three levels of decisions involved in labour relations?

Question 54

A conflict resolution procedure in which a binding settlement is determined is:

A) a strike.
B) conciliation.
C) mediation.
D) arbitration.
E) a grievance.

Question 55

A Labour Relations Board has the authority to:

A) dismiss employees.
B) increase wages.
C) shut down plants.
D) interpret and enforce relevant labour laws.
E) All of the choices are correct.

Question 56

The form of bargaining that addresses conflicts within union or management groups or objectives,such as between new employees or workers with high levels of seniority is:

A) distributive bargaining.
B) mutual-gains bargaining.
C) integrative bargaining.
D) intraorganizational bargaining.
E) attitudinal structuring.

Question 57

All except one of the following are features of labour legislation in Canada.Identify the exception.

A) Methods to certify a union.
B) Maximum length of the collective agreement (maximum 3 years).
C) Regulation of strike and lockout activities.
D) Responsibility to bargain in good faith with the intention to reach an agreement.
E) Creation of a labour relations board.

Question 58

What are the goals of labour unions? Describe some of the methods unions use to ensure their survival.

Question 59

The least formal and most widely used alternative to resolving conflicts between employees and management is:

A) a strike.
B) conciliation.
C) mediation.
D) arbitration.
E) a grievance.

Question 60

The outcome of collective bargaining agreements can have important consequences for:

A) labour costs.
B) productivity.
C) the organizations' ability to compete.
D) labour costs,"productivity," and "the organizations' ability to compete."
E) productivity and "the organizations' ability to compete" only.