Deck 9: Communicating in Teams and Organizations

Question 1

Interpersonal communication occurs as soon as a message is received by someone else.

Answer 1

False

Question 2

The effectiveness of the encoding-decoding process is dependant on the sender and receiver's proficiency with the communication channel.

Answer 2

True

Question 3

In the communication process model,encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Answer 3

False

Question 4

People who experience social isolation are more susceptible to physical and mental illnesses.

Question 5

One reason that people communicate with each other is to fulfill their drive to bond.

Question 6

Email removes problems of social status in the communication process.

Question 7

One limitation of email is that both sender and receiver need to coordinate the communication session.

Question 8

Communication aids employee well-being.

Question 9

Effective communication potentially improves knowledge management and decision making.

Question 10

According to the communication process model,communication begins with forming the message,then encoding it.

Question 11

Intended feedback is encoded,transmitted,received and decoded from the receiver to the sender of the original message.

Question 12

People tend to understand technical information better through aural rather than written communication media.

Question 13

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Question 14

Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

Question 15

One consequence of introducing email is that it tends to increases the amount of communication across the organization.

Question 16

Email is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

Question 17

The image used in the communication process model is that information is like fruit on a tree that needs to be picked.

Question 18

The introduction of email in organizations tends to reduce some face-to-face and telephone communication but increase the flow of information to higher levels in the organization.

Question 19

Email is a very good medium for communicating emotions.

Question 20

Communication is essential for organizational learning and decision making.

Question 21

Employees use 'emoticons' in electronic mail messages to clarify the emotional meaning of their messages.

Question 22

One of the main problems with social networking is that it is a more popular medium than email.

Question 23

One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.

Question 24

Mimicking the nonverbal behaviours of other people seems to help us receive the emotional experience of the people we mimic.

Question 25

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Question 26

Wikis are collaborative web spaces in which anyone in a group can write and contribute material,but cannot remove it without approval.

Question 27

Mimicking the sender's behaviour is considered rude in North America.

Question 28

Nonverbal communication is less rule-bound than is verbal communication.

Question 29

Online forums and instant messaging are two examples of social networking technologies.

Question 30

Social networking sites such as Facebook provide employers with more efficient communication than traditional email systems.

Question 31

Mimicking the sender's behaviour is a central part of emotional contagion.

Question 32

Social acceptance refers to how well the communication is approved and supported by the organization.

Question 33

Email is an inefficient medium for communicating in ambiguous,complex,and novel situations.

Question 34

One social acceptance factor is the symbolic meaning of a channel to convey a message.

Question 35

Most information is communicated verbally rather than nonverbally in quiet settings.

Question 36

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Question 37

Face-to-face interaction has higher media richness than a telephone conversation.

Question 38

Emotional contagion fulfils our drive to bond with others.

Question 39

Emotional contagion represents nonconscious behaviour.

Question 40

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Question 41

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Question 42

Employees increase their information-processing capacity by reading abstracts and other summaries.

Question 43

One problem in communication between men and women is that most women don't know how to engage in 'report talk'.

Question 44

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

Question 45

Social distraction occurs when the sender and receiver focus on their relative status during the communication process.

Question 46

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Question 47

Language differences represent one of the most obvious cross-cultural communications challenges.

Question 48

Maintaining eye contact to show interest in someone's conversation is one of the few forms of nonverbal communication that transmits common meaning across all cultures.

Question 49

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Question 50

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Question 51

In Japan,the sender's true meaning is more likely to be found through nonverbal messages than through verbal and written messages.

Question 52

Empathy,emotional contagion,and anger are three types of noise in the communication process.

Question 53

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Question 54

When sending a message,the choice of medium also communicates information from the sender to receiver.

Question 55

It is recommended that we use lean media when the communication situation is nonroutine and ambiguous.

Question 56

Research has found that women are generally more sensitive than are men to nonverbal communication.

Question 57

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

Question 58

When communicating with another person,you should avoid repeating your message in different ways.

Question 59

Filtering and jargon are two types of noise in the communication process.

Question 60

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

Question 61

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

Question 62

The grapevine is an important social process that fulfills the employees' drive to bond.

Question 63

Active listeners constantly cycle through the three components of listening.

Question 64

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Question 65

Effective communication plays an important role in:

A) knowledge management.
B) decision making.
C) coordinating work activities.
D) fulfilling the drive to bond.
E) Communication plays an important role in all of these.

Question 66

Email,instant messaging,and public web sites are changing characteristics of the corporate grapevine.

Question 67

In grapevine communication,most employees serve as both sender and receiver.

Question 68

E-zines should have longer stories than are typically found in hard-copy company magazines.

Question 69

Management by walking around minimizes the problem of filtering in the communication process.

Question 70

Wikis are collaborative web sites in which anyone in the group can write,edit,or remove material from the site.

Question 71

What function does communication play in organizations?

A) Communication minimizes "silos of knowledge."
B) Communication helps decision makers learn about organizational problems.
C) Communication helps employees fulfill their drive to bond.
D) Communication aids employee well-being.
E) Communication serves all of these functions.

Question 72

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Question 73

People are more effective communication "senders" when they:

A) use words and symbols that listeners understand.
B) know which communication medium is best in a particular situation.
C) are able to use different media for different occasions.
D) are descriptive rather than evaluative when communicating negative information.
E) do all of these.

Question 74

Effective communication occurs when:

A) information is sent through informal rather than formal channels.
B) information is transmitted between two or more people.
C) the sender convinces the receiver to accept the information sent.
D) information is transmitted and understood between two or more people.
E) the sender transmits information that is received by someone other than the intended receiver.

Question 75

The responding stage of active listening includes showing interest and clarifying the message.

Question 76

Researchers suggest that open-office designs potentially reduce employee stress,because their sense of isolation is reduced.

Question 77

The sensing stage of active listening includes empathizing and organizing information.

Question 78

The first three steps in the communication process model are:

A) decode message, encode message, provide feedback
B) form message, transmit message, decode message
C) encode message, transmit message, receive message
D) form message, transmit message, receive message
E) none of these represent the first three steps in the communication process model.

Question 79

Communication is the process by which information is _______ and ________ between two or more people.

A) spoken, heard
B) heard, seen
C) transmitted, understood
D) acknowledged, absorbed
E) dictated, transcribed

Question 80

The three components of listening are encoding,decoding and interpreting.