Deck 12: What Should a Communicator Do

Question 1

According to Spitzberg and Cupach,competent communication means being both ______ and ______.

A)stern;compassionate
B)monotone;lyrical
C)effective;appropriate
D)depth;breadth

Answer 1

C

Question 2

According to the Adler and Proctor textbook,the more communicatively competent a manager is,the more ______ employees are with that manager.

A)dissatisfied
B)satisfied
C)angry
D)disenchanted

Answer 2

B

Question 3

Maja is not one to make demands of her employees.Instead,Maja tends to create rules that are not so concrete and do not require her to go through several layers of the organizational chart to have her rules followed.Maja is MOST likely to be employing which theoretical framework?

A)self-control theory
B)expectation violations theory
C)uses and gratifications theory
D)organizational identification and control theory

Answer 3

D

Question 4

Leader-member exchange suggests one's ______ status with a manager might increase supportive communication from that manager.

A)out-group
B)religious
C)marital
D)in-group

Question 5

Which of the following routes does the elaboration likelihood model suggest will be taken by a person who is motivated (interested and involved)in persuasion?

A)middle route
B)roundabout route
C)peripheral route
D)central route

Question 6

Erin has developed very strong beliefs and values in her life,but does not always share information about herself with others.Which theory applies to Erin's keeping much of her personal information to herself?

A)communication privacy management theory
B)uncertainty reduction theory
C)servant leadership theory
D)linear communication theory

Question 7

Alfie and Romeo met a few months ago and,ever since,Romeo has begun to mirror the ways that Alfie carries textbooks,sits when in the library,and buys a certain beverage from the local coffee house.This mirroring is known as which of the following?

A)reciprocity effect
B)redundancy effect
C)acclimation effect
D)go along to get along effect

Question 8

Bakari is preparing his research study to determine how people evaluate their interactions with others.Which of the following pairs of theories would he find to be the MOST helpful to include as bases for his research?

A)expectancy violations theory and social exchange theory
B)face-negotiation theory and social comparison theory
C)uses and gratifications theory and expectancy violations theory
D)uncertainty reduction theory and uses and gratifications theory

Question 9

Which of the following suggests your expectations determine how you evaluate your interactions with others?

A)in-and-out group theory
B)expectancy violations theory
C)social exchange theory
D)expectancy violations theory and social exchange theory

Question 10

Shaniqua's boss asked her if she would have the weekly financial report completed by the usual deadline of 4:00 pm on Friday afternoon.Shaniqua replied that she definitely would have that report completed on time.This is an example of which type of communication?

A)indirect
B)direct
C)circumventive
D)circular

Question 11

Hermione has discovered that after she began expanding her social media network,her friends Harry and Ron began to use the same social network,even before it became quite popular with other people.Which framework might explain how Hermione influenced Harry and Ron to become early adopters of the network?

A)agenda-setting
B)uses and gratifications
C)diffusion of innovations
D)symbolic convergence

Question 12

Brad is experiencing difficulty in reconciling that he has less power that his boss,Stephanie.It seems as though he is always adjusting his behavior when he is in a conversation with her.Which theory might BEST explain Brad's changes when he is talking with Stephanie?

A)politeness theory
B)communication accommodation theory
C)uses and gratifications theory
D)expectancy violations theory

Question 13

Which theory suggests that if you want to prevent a potentially damaging counter-persuasive effort,the best thing you can do is to forewarn receivers to expect the persuasive effort?

A)inoculation theory
B)expectation violations theory
C)uncertainty reduction theory
D)social exchange theory

Question 14

Which theory suggests that individuals will reveal or conceal risky behavior based on the potential rewards for doing so?

A)communication privacy management theory
B)expectation violations theory
C)uncertainty reduction theory
D)uses and gratifications theory

Question 15

Communication accommodation theory suggests that ______ can be a means of asserting power.

A)converging
B)reverting
C)diverging
D)inverting

Question 16

Systems theory makes the general point that patterns of communication can be ______ or ______.

A)indirect;direct
B)in violation;complementary
C)symmetrical;bald on record
D)symmetrical;complementary

Question 17

According to the Dainton and Zelley textbook,too much ______ might exacerbate tensions between two groups in a workplace.

A)communication
B)cohesion
C)out-grouping
D)retrograde socialization

Question 18

______ leaders are those skilled at understanding both themselves and others.

A)Authoritative
B)Transformational
C)Transitional
D)Linear

Question 19

Being direct is likely to be an effective choice because there is less room for misunderstanding.This type of direct communication is known as which of the following?

A)native
B)bald on record
C)obtrusive
D)assonant

Question 20

What is the theory stating that context influences expectations for how interactions will occur?

A)social comparison theory
B)expectancy violations theory
C)accommodation theory
D)social exchange theory

Question 21

Dainton and Zelley suggest that context can influence the nature of communication as well as expectations for and understanding of communication.Using this suggestion as a jumping-off point,create an example scenario in which context influences the nature of communication,the expectations of that communication,and the understanding of the communication.

Question 22

Uncertainty reduction theory predicts people are more likely to reciprocate during times of greater certainty.

Question 23

Expectancy violations theory suggests context plays a role in our expectations for communication.

Question 24

Lucy recently took on a new job at a very large company with several levels of supervision above her pay grade in the hierarchy.She seems to be constantly meeting new people whom she perceives to have some control over her success in the organization.This perception tends to cause Lucy a great deal of stress.Explain why it is more likely that Lucy will reciprocate than to compensate in interactions with these people.

Question 25

Being open to constructive criticism has no place in the development of communication competence.

Question 26

Anxiety/uncertainty management theory suggests that when in-group members perceive they have power,anxiety about communicating with cultural strangers lessens.

Question 27

Organizational identification and control theory suggests cohesion can function as a means of controlling employees.

Question 28

Members of different cultures hold different values and beliefs that influence how people should communicate with members of that culture.

Question 29

Being a feminist might cause you to avoid gender-neutral language.

Question 30

The ______ suggests an individual's values determine in part which stories they find reasonable.

A)expectancy violations theory
B)narrative paradigm
C)cultivation theory
D)agenda-setting theory

Question 31

Explain what MDLs are and what they do for communicators.

Question 32

Media richness theory suggests richer media forms are required when the message is ambiguous.

Question 33

Dainton and Zelley present the notion that both politeness theory and communication accommodation theory suggest people are more likely to adjust their behavior if they have less power than their interactional partner.Explain and discuss why this is the case.

Question 34

Social cognitive theory suggests the media automatically always has our attention in order to influence us to model what we see.

Question 35

Fiona's college is sponsoring an exchange program through which groups from various organizations meet together to exchange ideas about incorporating art in research data collection.Explain how anxiety/uncertainty management (AUM)might be applied to this scenario.

Question 36

According to Spitzberg and Cupach (1984,1989),regarding the three elements necessary for the development of communication competence,which of the following refers to understanding how to act in an interaction?

A)skill
B)motivation
C)intent
D)knowledge

Question 37

Dainton and Zelley suggest that the biggest piece of advice culled from all the theories discussed in their book would be that competent communicators are those who take which kind of orientation to communication?

A)sender
B)linear
C)receiver
D)extraction

Question 38

Which of the following theories says heavy television viewers are "mainstreamed" into believing television reality?

A)cultivation theory
B)expectation violations theory
C)uncertainty reduction theory
D)agenda-setting theory

Question 39

Communication is communication,regardless of any diversity between or among communicators.

Question 40

According to Dainton and Zelley,uncertainty is often perceived as ______ and can drive a person to send or seek specific messages.

A)opportunistic
B)problematic
C)unresolved
D)unrecognized