Deck 4: Listening and Responding

Question 1

If individuals can relate something with which they are familiar, and if there is similarity between individuals, the chances are greater that which part of the listening process will occur?

A)attending
B)selecting
C)remembering
D)understanding

Answer 1

D

Question 2

We are more likely to ________ information featuring humour, new ideas, real or concrete things, or invitations to participate or respond.

A)select
B)attend to
C)understand
D)remember

Answer 2

B

Question 3

Typical North Americans spend how much of their time each day listening?

A)9%
B)30%
C)45%
D)16%

Answer 3

C

Question 4

When you repeat an assignment to a classmate who was absent from today's lecture, you are engaging in which part of the listening process?

A)selecting
B)remembering
C)attending
D)understanding

Question 5

You are sitting in Professor McLean's class listening to a lecture, when you hear the student behind you talking to her friend about the party to be held at Jake's this Friday.As you sit there taking in details about the party, you are drawn back to Professor McLean when you hear, "And that is what will be on the test Friday." Which stage of the listening process is reflected at the point where you return to hearing what the professor is saying?

A)selecting
B)attending
C)remembering
D)responding

Question 6

When you read the interpersonal communication text just before you take your exam, you are depending on which memory to get you through the exam?

A)long term memory
B)focusing on a message
C)short term memory
D)empathy

Question 7

We store almost all of the information we hear in our

A)memory.
B)long term memory.
C)hearing.
D)short term memory.

Question 8

When we are attending, we are

A)sorting through all of the various sounds competing for our attention.
B)focusing on a particular sound or message.
C)assigning meaning to messages.
D)recalling information that has been communicated.

Question 9

We confirm that we are listening by

A)responding.
B)hearing.
C)understanding.
D)selecting.

Question 10

How do we spend most of our communication?

A)speaking
B)reading
C)writing
D)listening

Question 11

When you have to leave a message on your friend's voicemail, and first listen to his message, you are involved in

A)asynchronous listening
B)hearing
C)selecting
D)responding

Question 12

The process of understanding is defined as

A)sorting through all of the various sounds competing for our attention.
B)focusing on a particular sound or message.
C)assigning meaning to messages.
D)recalling information that has been communicated.

Question 13

When you focus on one sound, choosing from all of the sounds around you, you are

A)responding.
B)attending.
C)hearing.
D)selecting.

Question 14

You are selecting when

A)out of all the people talking in the restaurant, you focus on the words of the person with whom you are sharing a table.
B)out of everything your partner says, you focus only on the comments that relate to your food.
C)based on everything your partner says, you conclude the meal is good.
D)you remember that your partner usually enjoys the food at this restaurant.

Question 15

The communication area in which people receive most of their training is

A)listening.
B)reading.
C)writing.
D)speaking.

Question 16

Listening is defined as

A)the physiological process of decoding sounds.
B)the process of sorting through various sounds competing for your attention.
C)the process of focusing on a particular sound or message.
D)the process of selecting, attending, understanding, and remembering.

Question 17

When we remember, we are

A)assigning meaning to messages.
B)recalling information.
C)sorting through competing sounds.
D)confirming we understand the message.

Question 18

You cannot follow the theory of supply and demand until your economics professor relates it to the price of diamond rings.Which part of the listening process has occurred?

A)attending
B)selecting
C)understanding
D)responding

Question 19

What occurs when sound vibrations reach your eardrum, buzz the middle ear bones, and are translated into electrical impulses?

A)selecting
B)hearing
C)listening
D)responding

Question 20

The physiological process of decoding sounds is

A)hearing.
B)responding.
C)listening.
D)attending.

Question 21

In the long term memory, you are most likely to store

A)things of fleeting significance.
B)only items of significance.
C)both insignificant and vital information.
D)a telephone number you have just heard.

Question 22

Responses can be accomplished

A)verbally, but not non-verbally.
B)not verbally, but non-verbally.
C)neither verbally nor non-verbally.
D)either verbally or non-verbally.

Question 23

After 24 hours, we forget what amount of what was said?

A)one third
B)one quarter
C)more than half
D)one fifth

Question 24

You listen to a friend describe an eventful day, your response "that was a frustrating day", indicates you are:

A)a people-oriented listener.
B)a time-oriented listener.
C)an action-oriented listener.
D)a content-oriented listener.

Question 25

An individual who can hone in on the facts, details and evidence in a message has a listening style called

A)action-oriented.
B)time-oriented.
C)content-oriented.
D)people-oriented.

Question 26

Research shows that

A)women are better listeners.
B)men are better listeners.
C)men listen to solve problems.
D)women listen to solve problems.

Question 27

When you are listening critically to the sales associate explain the differences between two computers, one of which you intend to purchase, what listening style would be the most desirable to use?

A)action-oriented
B)time-oriented
C)content-oriented
D)people-oriented

Question 28

Your boss says to you "Give me just what I need in order to start the next phase of the job." Your boss is

A)an action-oriented listener.
B)a time-oriented listener.
C)a content-oriented listener.
D)a people-oriented listener.

Question 29

When a friend tells you about a disagreement s/he had with a significant other, the details of the disagreement make you so angry that you are unable to listen.You are experiencing

A)emotional noise.
B)criticizing the speaker.
C)information overload.
D)external noise.

Question 30

When communicating with others in close relationships

A)we tend to put extra effort into our listening.
B)we take listening shortcuts.
C)we alternate quickly between speaking and listening.
D)we do not differ between listening to friends and strangers.

Question 31

The purpose of responding is to

A)select the message upon which you will focus.
B)assigning meaning to messages.
C)let others know you understood their messages.
D)choose the part of a message upon which you'll focus.

Question 32

A listener who prefers information that is well organized, brief and error free is a(n)

A)people-oriented listener.
B)time-oriented listener.
C)content-oriented listener.
D)action-oriented listener.

Question 33

The job of a stock trader requires complex, detailed information.A stock trader is probably

A)an action-oriented listener.
B)a time-oriented listener.
C)a content-oriented listener.
D)a people-oriented listener.

Question 34

Your roommate become so angry in recounting the details of a disagreement that s/he experienced that it is difficult to understand what is being said.What is interfering with the communication?

A)criticizing the speaker
B)personal agenda
C)information overload
D)emotional noise

Question 35

A listener who is comfortable with and skilled at listening to feelings and emotions is

A)time-oriented listener.
B)action-oriented listener.
C)content-oriented listener.
D)people-oriented listener.

Question 36

When the listener in a conversation is focused on their needs rather than the speaker, the message is about them.When the speaker has difficulty sustaining the conversation about anything other than the listener's ideas and stories the problem is called

A)information overload.
B)emotional noise.
C)conversational narcissism.
D)criticizing the speaker.

Question 37

Bob and Jim are long time friends and they meet regularly Saturday mornings for a coffee at Starbucks.This Saturday Jim wants to talk about the birth of his first son and how that will change life with his wife.Bob is probably a(n)

A)action-oriented listener.
B)time-oriented listener.
C)content-oriented listener.
D)people-oriented listener.

Question 38

Which stage of the listening process is involved when you focus your eyes on your friend, nod your head, and mumble "uh huh" occasionally as he speaks?

A)selecting
B)remembering
C)attending
D)responding

Question 39

If you tend to question the ideas and assumptions underlying a message rather than taking it at face value your preferred listening style is

A)action-oriented.
B)time-oriented.
C)content-oriented.
D)people-oriented.

Question 40

On each of your birthdays, your parents recount the details of the day you were born.The event is stored in your parents'

A)left brain.
B)right brain.
C)short term memories.
D)long term memories.

Question 41

To overcome the listening barrier of external noise

A)become aware of the distraction and shift your attention.
B)eliminate the distraction.
C)use self talk.
D)mentally summarize the message.

Question 42

If you find that you are criticizing the speaker rather than focusing on the message, how can you overcome this barrier?

A)mentally summarize the message
B)focus on the message rather than the messenger
C)eliminate environmental distractions
D)use self talk to manage emotions

Question 43

Messages generated by computers, FAX machines, and other technological devices may create the listening barrier of

A)external noise.
B)personal agenda.
C)information rate.
D)information overload.

Question 44

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once.
a.Information overload
b.Criticizing the speaker
c.External noise
d.Being self-absorbed
e.Unchecked emotions
f.Shifting Attention
Mentally summarize the message.

Question 45

Which of the following is NOT a true statement about the listening barrier of shifting attention?

A)Women may need to be more sensitive to others who may want to speak to them rather than fixating on a single external message.
B)Men are more likely to have difficulty attending to multiple messages.
C)Women are more adept at shifting between multiple messages.
D)When watching a TV program, men will often seem oblivious to conversations around them.

Question 46

The fear of misunderstanding or misinterpreting the messages of others, or of not being able to adjust psychologically to messages spoken by others, is called

A)emotional noise.
B)ambush listening.
C)listener apprehension.
D)being self-absorbed.

Question 47

Distractions , such as newspapers and television, that take your focus away from the message are called

A)external noise.
B)information overload.
C)personal agenda.
D)emotional noise.

Question 48

Foul language or words that insult religious or ethnic cultures exemplify which type of listening barrier?

A)unchecked emotions
B)focus on personal agenda
C)information overload
D)external noise

Question 49

When you are communicating with someone who is emotionally excited, you should

A)focus on the message.
B)mentally summarize the message.
C)become aware of the self focus and shift it.
D)remain calm and communicate your interest to the speaker.

Question 50

When the risk of information overload exists, it's wise to

A)focus on the message, not the messenger.
B)set aside your personal agenda.
C)ask your partner if it is a good time to talk.
D)eliminate distractions from the environment.

Question 51

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once.
a.Information overload
b.Criticizing the speaker
c.External noise
d.Being self-absorbed
e.Unchecked emotions
f.Shifting Attention
Focus on the message, not the messenger.

Question 52

Depending on mental ability, a listener can process up to how many words each minute?

A)100-200
B)300-500
C)500-600
D)600-800

Question 53

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once.
a.Information overload
b.Criticizing the speaker
c.External noise
d.Being self-absorbed
e.Unchecked emotions
f.Shifting Attention
Consciously become aware of self focus, shift attention.

Question 54

Someone who may look as if he or she is listening but is really just waiting to critique the speaker is a/n

A)conversational narcissist.
B)self-absorbed listener.
C)ambush listener.
D)passive listener.

Question 55

You recognize that emotional noise is interfering with your efforts to listen.How can you overcome this barrier?

A)focus on the message
B)become aware of your self focus
C)remain calm and focus on the message
D)realize when you are distracted and not ready to listen

Question 56

If the listener recognizes the difference between speech rate and thought rate, the listener can use the difference in time to

A)focus on the message, not the messenger.
B)summarize what a speaker is saying.
C)take charge of eliminating distractions.
D)become aware of the self focus and shift attention.

Question 57

A listener could have time to daydream, tune in and out of the message, and allow the appearance of actually listening because of

A)the discrepancy between the ability to receive words and the speed with which whey arrive.
B)the wide ranging problem of poor listening.
C)the emotions that may interfere with the speaker providing a clear message.
D)the risk of information overload.

Question 58

If you are distracted by the size and shape of an individual which whom you are communicating, which barrier is interfering with your listening?

A)information rate
B)focus on personal agenda
C)emotional noise
D)criticizing the speaker

Question 59

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once.
a.Information overload
b.Criticizing the speaker
c.External noise
d.Being self-absorbed
e.Unchecked emotions
f.Shifting Attention
Use self talk to manage emotions.

Question 60

The average person speaks at a rate of how many words per minute?

A)75
B)100
C)175
D)125

Question 61

Passive listeners are characterized by

A)the fact that they are constantly listening.
B)a lack of behaviours that lets speakers know they are listening.
C)their willingness to eavesdrop.
D)their "other-oriented" ability.

Question 62

When you verbally summarize the content of your partner's message, you are

A)hearing.
B)remembering.
C)paraphrasing.
D)selecting.

Question 63

Phrases beginning with "so you must feel ..."; "so now you feel ..." indicate which manner of establishing empathy?

A)understanding your partner's feelings
B)reflecting content by paraphrasing
C)reflecting feelings by paraphrasing
D)asking questions

Question 64

Which of the following statements is true?

A)Research clearly establishes that women listen better than men do.
B)For the average person, interpersonal listening skills are significantly better than speech listening skills.
C)Verbal messages are the primary ways through which we communicate feelings, emotions, and attitudes.
D)When a non-verbal message contradicts a verbal message, we tend to believe the non-verbal message.

Question 65

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once.
a.Information overload
b.Criticizing the speaker
c.External noise
d.Being self-absorbed
e.Unchecked emotions
f.Shifting Attention
Eliminate distractions.

Question 66

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once.
a.Information overload
b.Criticizing the speaker
c.External noise
d.Being self-absorbed
e.Unchecked emotions
f.Shifting Attention
Realize when you or your partner is distracted.

Question 67

Eye contact

A)tells the listener how to interpret the message.
B)signals your interest in and your attention on the speaker.
C)makes up 60% of the communication.
D)can distract us and prevent us from accurately interpreting the message..

Question 68

To prevent speakers from telling a story in a rambling, disorganized fashion, listeners can

A)use empathy.
B)paraphrase.
C)ask questions.
D)continually interupt.

Question 69

Not focusing on your personal agenda, managing personal noise, and doing mental summaries are ways to

A)set a listening agenda.
B)respond with empathy.
C)paraphrase.
D)turn listening barriers into goals.

Question 70

Listening to entertaining material may NOT be helpful when

A)determining listening goals.
B)transforming listening barriers.
C)desiring to respond actively.
D)trying to sharpen your listening skills.

Question 71

Empathy is defined as

A)to think about another person's feelings.
B)to try to feel what another person is feeling.
C)to acknowledge another person's feelings.
D)to recall another person's feelings.

Question 72

When the listener responds with statements such as "are you saying ..."; "so the point you are making seems to be ...", she or he is

A)asking questions.
B)reflecting feelings by paraphrasing.
C)reflecting content by paraphrasing.
D)understanding the partner's feelings.

Question 73

If the speaker is using unfamiliar words or the message is disorganized, a way to achieve empathy is by

A)reflecting content by paraphrasing.
B)asking questions.
C)understanding your partner's feelings.
D)reflecting feelings by paraphrasing.

Question 74

Reflecting content by paraphrasing is a way the listener can

A)recall how he/she felt under similar circumstances.
B)summarize how the speaker might be feeling.
C)seek additional information.
D)check for understanding of facts.

Question 75

Mentally summarizing details of a message and weaving the summaries into a series of major ideas are strategies to improve the skill of

A)stopping.
B)decentring.
C)looking.
D)listening.

Question 76

Knowing why you are listening can help you to

A)listen to challenging material.
B)transform listening barriers.
C)determine your listening goal.
D)respond actively.

Question 77

According to research, a result of the listener's paraphrasing the content and feelings of the speaker is

A)the speaker is more likely to remember the message.
B)the speaker is more likely to trust and value the listener.
C)the speaker is more likely to lapse into passive listening.
D)the speaker is more likely to seek additional information.

Question 78

Listening effectively can be enhanced by

A)determining your listening goal.
B)desiring to respond actively.
C)listening to challenging material.
D)transforming listening barriers.

Question 79

If you want to "feel" with your partner, you

A)shift the focus to your partner and try to understand the message from his/her perspective.
B)respond nonverbally.
C)send empathic verbal messages.
D)imagine how you would feel under the same circumstances.

Question 80

Active listeners are characterized by

A)their frozen expressions.
B)their self orientation.
C)their mental, verbal, and non-verbal responsiveness.
D)their ability to eavesdrop.