Deck 6: Non-Verbal Communication Skills

Question 1

Overall, approximately what percent of emotional meaning is communicated non-verbally?

A)55%
B)93%
C)38%
D)7%

Answer 1

B

Question 2

When you simultaneously tell a job interviewer that you are pleased for the opportunity to interview, and at the same time you are smiling, practising direct eye contact, and maintaining a firm handshake, you are demonstrating what about non-verbal communication?

A)Non-verbal messages complement the emotional message.
B)Non-verbal messages contradict verbal messages.
C)Non-verbal messages regulate emotional messages.
D)Non-verbal messages substitute for verbal messages.

Answer 2

A

Question 3

Non-verbal messages work with verbal messages to

A)control verbal messages and to restrict the emotional meaning of verbal messages.
B)control verbal messages and enable the emotional meaning of the verbal messages to be made clear.
C)replace verbal messages and provide entirely the emotional meaning of verbal messages.
D)help us manage verbal messages and to augment the emotional meaning of verbal messages.

Answer 3

D

Question 4

What generalization can be made regarding your non-verbal behaviour during a job interview in comparison to your non-verbal behaviour when you are getting together with close friends?

A)Your non-verbal behaviour will be the same in both instances.
B)Some areas of your non-verbal behaviour will change.
C)Your non-verbal behaviour will be altered to suit both situations.
D)You will demonstrate no non-verbal behaviour.

Question 5

When we interact, upon what do we base our feelings and emotional responses?

A)upon what the other person says
B)upon what the other person means
C)upon what the other person does
D)upon what the perception check conveys

Question 6

Non-verbal communication is defined as

A)the accompaniment to a verbal message that contradicts or complements it.
B)messages that help control the interaction between people.
C)behaviour other than written or spoken language that creates meaning for someone.
D)messages that satisfy a personal need.

Question 7

The theory that we interact with others by adapting to what others are doing is called

A)Interaction adaptation theory.
B)Interactional synchrony.
C)Non-verbal adaptation theory.
D)Synchronic adaptation theory.

Question 8

Behaviour other than written or spoken language that creates meaning for someone is

A)immediacy.
B)affect display.
C)adaptors.
D)non-verbal communication.

Question 9

As much as 55 percent of meaning is channelled through what part of our non-verbal communication?

A)the voice
B)touch
C)space
D)the face

Question 10

In response to your request to borrow a sweater, your roommate says "yes," but frowns while speaking.Your conclusion that your roommate is not happy about lending you the sweater is based on which quality of non-verbal communication?

A)non-verbal communication is the primary way we communicate feelings and attitudes.
B)non-verbal cues accent and complement emotional messages.
C)non-verbal messages are usually more believable than verbal messages.
D)non-verbal cues repeat and regulate verbal messages.

Question 11

In response to your mother's question, "Where are the car keys?" you point to the hall table and say, "Over there." You are illustrating which relationship of verbal and non-verbal messages?

A)Non-verbal messages repeat and reinforce verbal messages.
B)Non-verbal messages substitute for verbal messages.
C)Non-verbal messages regulate verbal messages.
D)Non-verbal messages contradict verbal messages.

Question 12

According to Mehrabian, what percent of emotional meaning is communicated verbally?

A)93%
B)55%
C)7%
D)38%

Question 13

You grimace your face when telling about your visit to the dentist.You are illustrating what about non-verbal communication?

A)Non-verbal messages contradict verbal messages.
B)Non-verbal messages substitute for verbal messages.
C)Non-verbal messages regulate verbal messages.
D)Non-verbal messages accent emotional messages.

Question 14

When you respond to a request only by shaking your head up and down, you are illustrating that non-verbal messages collaborate with verbal messages in what way?

A)Non-verbal messages repeat verbal messages.
B)Non-verbal messages contradict verbal messages.
C)Non-verbal messages regulate verbal messages.
D)Non-verbal messages substitute for verbal messages.

Question 15

When we respond to the non-verbal communication cues of the people around us, we are demonstrating which theory?

A)Interactional synchrony.
B)Non-verbal interaction theory.
C)Interaction adaptation theory.
D)Synchronic adaptation theory,

Question 16

The main channel we use to communicate our feelings and attitudes toward others is

A)non-verbal communication.
B)kinesics.
C)personal space.
D)adaptors.

Question 17

Which of the following is NOT one of the ways non-verbal cues help us manage verbal messages?

A)Non-verbal cues can substitute for verbal messages.
B)Non-verbal cues can repeat verbal messages.
C)Non-verbal cues can contradict verbal messages.
D)Non-verbal cues can reorganize verbal messages.

Question 18

When you use eye contact, raise your eyebrows, and open your mouth and your friend stops talking so that you can speak, you are demonstrating what about non-verbal communication?

A)Non-verbal messages repeat and reinforce verbal messages.
B)Non-verbal messages contradict verbal messages.
C)Non-verbal messages regulate verbal messages.
D)Non-verbal messages substitute for verbal messages.

Question 19

Vocal cues communicate what percent of meaning?

A)38%
B)93%
C)7%
D)55%

Question 20

The face, hands, and feet have been identified as

A)the key sources of non-verbal leakage cues.
B)the most effective means of sending messages non-verbally.
C)the most effective means of interpreting non-verbal messages.
D)the primary way we communicate our feelings and attitudes.

Question 21

The more intimate a relationship, the more we depend on non-verbal cues of our partners illustrates which of the qualities of non-verbal communication?

A)Non-verbal communication is the primary way we communicate feelings and attitudes.
B)Non-verbal communication plays a major role in interpersonal relationships.
C)Non-verbal messages are usually more believable than verbal messages.
D)Non-verbal messages are continuous.

Question 22

We decide whether a date is going to be pleasant or dull in

A)four minutes.
B)thirty seconds.
C)a fraction of a second.
D)in one minute.

Question 23

The first record of using sign language dates back to

A)400 BC.
B)400.
C)1840.
D)1940.

Question 24

Sucking in the stomach and standing up straight indicates which stage of courtship behaviour?

A)appeals to invitation
B)preening behaviour
C)positional cues
D)courtship readiness

Question 25

What percentage of social meaning is based on non-verbal communication?

A)38%
B)65%
C)80%
D)93%

Question 26

When we manipulate our appearance because we are attracted to someone, we are in the stage of

A)appeals to invitation.
B)preening behaviour.
C)courtship readiness.
D)positional cues.

Question 27

You are unsure if your husband is happy or disappointed with his birthday gift.What is being demonstrated about non-verbal messages?

A)Non-verbal messages are continuous.
B)Non-verbal messages are ambiguous.
C)Non-verbal cues are multi-channelled.
D)Non-verbal interpretation is culturally based.

Question 28

When you perceive the sound of a persons' voice, the individual's facial expression, and the gestures of the hands, you are demonstrating that

A)non-verbal messages are multi channelled.
B)non-verbal messages are continuous.
C)non-verbal messages are culture based.
D)non-verbal messages are ambiguous.

Question 29

Kinesics is the study of

A)facial expressions.
B)human movement and gestures.
C)vocal cues.
D)eye contact.

Question 30

We are more likely to use non-verbal cues than verbal to signal

A)positive feelings for another person.
B)negative feelings for another person.
C)requests of another person.
D)adaptation to another person.

Question 31

Close proximity, open body positions, and eye contact, all signalling our interest,indicate which stage of courtship behaviour?

A)preening behaviour
B)courtship readiness
C)positional cues
D)appeals to invitation

Question 32

Albert Mehrabian found that open body and arm position, forward lean, and relaxed posture communicate

A)willingness to continue communication.
B)receptiveness and responsiveness.
C)attempts to persuade.
D)liking.

Question 33

When we mirror the posture or behaviour of others, we are displaying

A)Non-verbal interaction theory.
B)Interaction adaptation theory.
C)Interactional synchrony.
D)Synchronic adaptation theory.

Question 34

People we label as "warm" are likely to act in what way toward their communication partners in comparison to people we label as "cold"?

A)face partner directly, make more direct eye contact, fidget less
B)make less eye contact, face partner directly, fidget more
C)make less eye contact, smile less, fidget more
D)turn away from partner, make more direct eye contact, fidget less

Question 35

Because non-verbal communication is multi-channeled, one researcher believes that

A)positive messages command more attention than negative ones.
B)negative messages command more attention than positive ones.
C)negative messages get overlooked.
D)negative messages are often ignored.

Question 36

You prefer to sit very close to individuals when you are visiting; however, your Asian friend prefers to allow more space between you.This is illustrating that

A)non-verbal messages are multi-channelled.
B)non-verbal messages are ambiguous.
C)non-verbal messages are culture based.
D)non-verbal messages are continuous.

Question 37

While a sentence has a specific beginning and an end, a non-verbal message is

A)multi-channelled.
B)often ambiguous.
C)continuous.
D)culture based.

Question 38

That non-verbal messages are often ambiguous means that

A)non-verbal messages do not have a specific beginning and an end.
B)we perceive non-verbal messages from a variety of sources.
C)the meaning of the message may be known only to the person displaying the message.
D)there is no cross-cultural dictionary of non-verbal meaning.

Question 39

Using posture and body orientation to be seen by others indicates which stage of courtship behaviour?

A)appeals to invitation
B)preening behaviour
C)positional cues
D)courtship readiness

Question 40

We make judgements about strangers in

A)four minutes.
B)thirty seconds.
C)a fraction of a second.
D)in one minute.

Question 41

When you indicate by the space between your hands how large a fish you caught, you are using

A)an illustrator.
B)an adaptor.
C)a regulator.
D)an effect display.

Question 42

The laughter that you display when telling a funny story or the tears that flow when you relate the details of a sad movie are examples of which non-verbal category?

A)regulators
B)illustrators
C)affect displays
D)emblems

Question 43

Non-verbal behaviours that communicate emotions are

A)regulators.
B)emblems.
C)illustrators.
D)affect displays.

Question 44

Adaptors are non-verbal behaviours that

A)regulate the flow of conversation.
B)help us satisfy a personal need.
C)provide meaning to a verbal message.
D)express emotion.

Question 45

When our emotions are conveyed by the widening or narrowing of our eyes, what function of the eyes is being used?

A)the monitoring function
B)the expressive function
C)the cognitive function
D)the regulatory function

Question 46

The function of eye contact that gives us information about another's thought processes is

A)monitoring.
B)the expressive function.
C)regulatory cues.
D)the cognitive function.

Question 47

When you are physically distant from your partner, when you are female, and when you are an extrovert, you are

A)more likely to make eye contact with your partner.
B)more likely to use the expressive function of eye contact.
C)less likely to use the regulatory function of eye contact.
D)less likely to look at your partner.

Question 48

When you're listening to your friend and you lean forward and raise your eyebrows to indicate you want to speak, you are displaying which non-verbal cues?

A)illustrators
B)affect displays
C)emblems
D)regulators

Question 49

You can determine whether you are sending mixed signals to others by monitoring your use of

A)illustrators.
B)adaptors.
C)regulators.
D)emblems.

Question 50

The regulatory function of the eyes serves what purpose in interpersonal interaction?

A)It signals when we want to talk and when we don't want to talk.
B)It reveals our emotions.
C)It provides information about the behaviour of others.
D)It provides information about the thought processes of others.

Question 51

Regulators are the non-verbal cues that

A)help you adapt to your environment.
B)have a generally understood meaning.
C)provide meaning for verbal messages.
D)manage the flow of communication.

Question 52

Brushing the hair out of your eyes is an example of which non-verbal movements?

A)adaptors
B)affect displays
C)regulators
D)illustrators

Question 53

The cognitive function of eye contact

A)gives information about another person's thought processes.
B)reveals our emotions.
C)monitors the behaviour of others.
D)regulates conversation.

Question 54

Which function signals when we want to talk and when we don't want to talk?

A)the regulatory function
B)the monitoring function
C)the expressive function
D)the cognitive function

Question 55

The secret handshake you and your childhood friends used is an example of

A)illustrator.
B)emblem.
C)affect display.
D)regulator.

Question 56

An illustrator is

A)a behaviour that helps you adapt to an environment.
B)a behaviour that has specific meaning in a given culture.
C)an expression of emotion.
D)a cue that contradicts, accents, or complements a verbal message.

Question 57

The expressive function of the eyes serves what purpose?

A)giving information about another person's thought processes
B)giving information about another person's desire to talk
C)giving information about one's emotional state
D)giving information about one's behaviour

Question 58

An emblem is

A)a cue that provides meaning for non-verbal messages.
B)an expression of emotion.
C)a behaviour that has specific meaning in a given culture.
D)a behaviour that helps you adapt to an environment.

Question 59

The use of eye contact to receive feedback from others is

A)cognitive function.
B)monitoring function.
C)regulatory function.
D)expressive function.

Question 60

The monitoring function of eye contact

A)gives information about another person's thought process.
B)indicates when we want to communicate.
C)gives information about how receptive the other person is.
D)gives information about emotions.

Question 61

Which group is most sensitive to microexpressions?

A)Bhuddists
B)police officers
C)judges
D)women

Question 62

Vocal signals that indicate we understand what the other person is saying and that we now want to talk are called

A)emblems.
B)adaptors.
C)affects.
D)backchannels.

Question 63

Just being together quietly to enjoy each other's company exemplifies

A)back channelling.
B)positive silence.
C)affect display.
D)immediacy.

Question 64

When you are physically close, when you are low on inclusion needs, when you are talking rather than listening, you are

A)less likely to make eye contact with your partner.
B)more likely to use the expressive function of eye contact.
C)more likely to look at your partner.
D)less likely to use the cognitive function of eye contact.

Question 65

Most group interaction occurs in which spatial zone?

A)intimate space
B)personal space
C)public space
D)social space

Question 66

Which is accurate regarding the facial expressions of women and men?

A)Women have less variety than men, but spend more time smiling than men.
B)Men have more variety than women, but spend less time smiling than women.
C)Women have more variety than men, and spend more time smiling than men.
D)Men have less variety than women, but spend more time smiling than women.

Question 67

Intimate space is the area ranging from

A)1½ to 4 feet.
B)0 to 1½ feet.
C)4 feet to 12 feet.
D)12 feet and more.

Question 68

What is needed to accurately interpret facial expressions?

A)knowing a person well
B)knowing a person well, seeing the entire face and having plenty of time to watch it, and understanding the context
C)seeing a person's entire face and understanding the context
D)understanding the context of an emotion, having time to watch the person's face

Question 69

One team of researchers discovered that it is primarily ________ that communicate/s your level of intimacy with others when you express your ideas.

A)facial expressions
B)posture
C)eye contact
D)the voice

Question 70

We feel comfortable conducting conversations with our family and friends in

A)personal space.
B)pubic space.
C)social space.
D)intimate space.

Question 71

The space we feel most comfortable observing when visiting with family and friends is

A)1½ feet to 4 feet.
B)0 to 1½ feet.
C)12 feet and more.
D)4 feet to 12 feet.

Question 72

Intimate space is the space we observe

A)with those with whom we are well acquainted.
B)with individuals with whom we share public spaces.
C)with our family and friends.
D)with individuals in professional situations.

Question 73

Which of the following is NOT a true statement about facial expressions?

A)We have learned how to control our facial expressions.
B)Facial expressions seem to be contagious
C)We can better judge facial expressions when the expressions are more complex.
D)We cannot control our facial expressions.

Question 74

The space we occupy with those with whom we are well acquainted is

A)public space.
B)personal space.
C)social space.
D)intimate space.

Question 75

Personal space is the area in which we feel most comfortable

A)conducting professional or business discussions.
B)distancing ourselves from others in a shopping mall.
C)conversing with those with whom we are well acquainted.
D)visiting with family and friends.

Question 76

"Sure" and "O.K." are examples of

A)agreements.
B)emblems.
C)adaptors.
D)backchannel cues.

Question 77

The study of how close or how far away we arrange ourselves around people or things is called

A)proxemics.
B)chronemics.
C)haptics.
D)territoriality.

Question 78

Faces can produce ________ different expressions.

A)250
B)2500
C)25,000
D)250,000

Question 79

We spend ________ percent of our time in conversation looking at something other than the persons' eyes.

A)57
B)62
C)43
D)70

Question 80

Surprise, fear, disgust, anger, happiness and sadness are

A)the facial expressions women can accurately interpret.
B)the facial expressions men can display.
C)the facial expressions to which humans give meaning.
D)the six groupings of the many different facial expressions that exist.