Question 1

Your audience for a memo will probably be more &#34;high-tech&#34; than your&#10;audience for a letter.

Accepted Answer

Memos are typically used within a business or organization and are often circulated among colleagues or team members who are familiar with the company's communication style and technology. Therefore, the audience for a memo is likely to be more technologically savvy compared to the audience for a letter, which may include individuals outside of the company or with varying degrees of technical proficiency.

Question 2

There are generally no standard formats. It depends on how the company does it.&#10;A) Letters&#10;B) Memos

Accepted Answer

B

Question 3

To write an effective e-mail, you should allow your reader to scroll through&#10;an unlimited number of screens.

Accepted Answer

An effective e-mail should be concise and to the point. Ideally, it should fit within one screen of scrolling or less. Having an unlimited number of screens can lead to the reader getting overwhelmed or losing interest in the message.

Question 4

Always includes an address.&#10;A) Letters&#10;B) Memos

Accepted Answer

Letters are usually sent to individuals or organizations outside of the company and therefore require an address to ensure proper delivery. Memos, on the other hand, are typically sent internally within a company and may not necessarily require an address.

Question 5

Format includes letterhead and address.&#10;A) Letters&#10;B) Memos

Accepted Answer

Letters typically include a letterhead and address, while memos do not require this formal formatting.

Question 6

In what ways could Instant Messaging cause problems in technical communication?&#10;A) Instant messaging is vulnerable to hackers.&#10;B) Personal messages could distract employees.&#10;C) Instant messages can lead to loss of productivity.&#10;D) All of these answers are correct.&#10;E) A and B

Accepted Answer

All of the given answers are correct. Instant messaging can create security risks and distractions for employees, leading to decreased productivity.

Question 7

Usually include a salutation.&#10;A) Letters&#10;B) Memos

Accepted Answer

Letters are more formal and usually require a salutation to properly address the recipient. Memos, on the other hand, are typically more casual and can omit a salutation.

Question 8

External correspondence.&#10;A) Letters&#10;B) Memos

Accepted Answer

Letters are the best choice for external correspondence as they are more formal and professional. They are more suitable for communicating with clients, customers, suppliers, and other stakeholders outside of the organization. Letters can be customized and personalized, and they provide a more personal touch. Moreover, letters usually have a better chance of conveying important information and are more likely to be read and preserved for future reference. On the other hand, memos are generally used for internal communication and may not be appropriate for external correspondence.

Question 9

One reason for using text messaging is&#10;A) cost.&#10;B) the best form of documentation.&#10;C) it allows highlighting.&#10;D) it speaks to high-tech audiences.

Accepted Answer

The reason for using text messaging is cost-effective as it is typically cheaper than traditional phone calls or sending letters.

Question 10

Why should the writer of an e-mail use highlighting techniques sparingly?&#10;A) All e-mail platforms are not compatible.&#10;B) Highlighting could lead to garbled text.&#10;C) All e-mail software is not compatible.&#10;D) It could distort the meaning of the message.

Accepted Answer

Using too much highlighting in an e-mail could potentially distort the meaning of the message and make it harder for the reader to understand. It is best to use highlighting techniques sparingly in order to avoid any confusion or misinterpretation of the message.

Question 11

E-mail systems are sometimes not secure.

Accepted Answer

The answer of E-mail systems are sometimes not secure....

Question 12

Always include a subject line.&#10;A) Letters&#10;B) Memos

Accepted Answer

The answer of Always include a subject line.&#10;A) Letters&#10;B) Memos...

Question 13

The first paragraph of an effective letter should tell your reader what you want&#10;to happen next, when you want this to happen, and why it is important.

Accepted Answer

The answer of The first paragraph of an effective letter...

Question 14

Informal tone&#10;A) Letters&#10;B) Memos

Accepted Answer

The answer of Informal tone&#10;A) Letters&#10;B) Memos...

Question 15

Using all capital letters in correspondence is acceptable in&#10;A) memos.&#10;B) e-mail.&#10;C) letters.&#10;D) None of these answers is correct.

Accepted Answer

The answer of Using all capital letters in correspondence is...

Question 16

An e-mail writer can send the reader any attachment, regardless of size or software.

Accepted Answer

The answer of An e-mail writer can send the reader...

Question 17

Instant messaging provides increased communication speed over e-mail.

Accepted Answer

The answer of Instant messaging provides increased communication speed over...

Question 18

&#34;Enclosure&#34; notation at the bottom of the page.&#10;A) Letters&#10;B) Memos

Accepted Answer

The answer of &#34;Enclosure&#34; notation at the bottom of the...

Question 19

High-tech subject matter with acronyms and abbreviations often allowed.&#10;A) Letters&#10;B) Memos

Accepted Answer

The answer of High-tech subject matter with acronyms and abbreviations...

Question 20

Your textbook authors state that you should never use &#34;Miss&#34; or &#34;Mrs.&#34; in&#10;the salutation of the letter.

Accepted Answer

The answer of Your textbook authors state that you should...

Question 21

Companies today may want to control the use of Instant Messaging by their employees. What are three of the techniques they could use to accomplish this?

Accepted Answer

The answer of Companies today may want to control the...

Question 22

List and discuss at least six Instant Messaging (IM) techniques. Why is each important in the workplace?

Accepted Answer

The answer of List and discuss at least six Instant...

Question 23

Identify and discuss two types of communication that begin with buffer statements and create the first paragraph of two such letters.

Accepted Answer

The answer of Identify and discuss two types of communication...

Question 24

Discuss why e-mail is such a valuable communication tool? Provide examples.

Accepted Answer

The answer of Discuss why e-mail is such a valuable...

Deck 7: Routine Correspondence