Deck 15: Web Sites and Online Help

Question 1

Underlining techniques work equally well in computer-processed text and online writing.

Answer 1

False

Question 2

Good web screens rarely require scrolling.

Answer 2

True

Question 3

Effective online highlighting includes

A) lines.
B) bullets.
C) boldface.
D) white space.
E) All of these answers are correct.

Answer 3

E

Question 4

When designing your document for the Web, which of the following should you consider?

A) Avoid underlining, as readers might confuse it with a hypertext link.
B) Use of boldface emphasizes points in the text.
C) Use only 14 point font for headings.
D) A and B only
E) A, B, and C

Question 5

Ethical standards and security issues are key considerations in Web design.

Question 6

The goal(s) of online help is/are to

A) help the user complete a task.
B) provide information to get to selected Web sites of your choice.
C) provide training tools.
D) A and C

Question 7

A successful Web site home page should have

A) a Home button.
B) Serif fonts.
C) product information.
D) clear identification information.
E) All of these answers are correct.

Question 8

Web sites should always

A) fill only one screen.
B) be concise.
C) use distinctive backgrounds.

Question 9

Bright colors in online communications can strain readers' eyes.

Question 10

When writing material for a Web site, which of the following statements is most correct?

A) Conciseness is important in all technical correspondence.
B) Conciseness is not important if the sentences are short.
C) Conciseness is even more important in a Web site.
D) None of these answers is correct.

Question 11

There are many possibilities for the background and text color you select. The best contrast is

A) blue text on a white background.
B) yellow background with blue text.
C) black text on a white background.
D) any color background with black text.

Question 12

Which of the following are steps in the rewriting stage of Web site construction?

A) Add details and delete unnecessary information.
B) Simplify words and phrases.
C) Draft your text directly in an HTML editor, such as FrontPage.
D) A and B
E) B and C

Question 13

A reader's approach to paper text and to online communication is different.

Question 14

Sans serif fonts are best for use on Web sites.

Question 15

When writing online, you must be aware that computer screens display smaller amounts of information than a printed page. A successful Web page should limit
Pertinent information to one screen and text to about

A) three or four lines.
B) 2/3 of a screen.
C) half a screen.
D) 3/4 of a screen.

Question 16

Web sites can be made more accessible for persons with disabilities by accommodating these areas of disabilities:

A) graphic, navigational, informational
B) cognitive, hearing, visual
C) visual and grammatical
D) physical, technological, emotional

Question 17

The linked pages at a Web site should contain

A) headings.
B) subheadings.
C) development of ideas.
D) A and B
E) All of these answers are correct.

Question 18

Online help systems allow the technical communicator to create interactive training
tools and informational booths within a document.

Question 19

Avoid personalized or informal tones in Web writing.

Question 20

When writing effective online help, you should

A) write in the affirmative.
B) use consistent color.
C) provide readers with a content menu.
D) A and B
E) All of these answers are correct.

Question 21

List and discuss the eight suggestions your text provides for writing effective online help.

Question 22

Discuss some of the characteristics that make writing online text different than writing hard-copy text. What does a writer need to consider for the reader? What is the importance of these considerations?