Deck 11: Interpersonal Relationships at Home and at Work

Question 1

According to the circumplex model of interaction,families that are better able to adapt to changing circumstances and manage stressful periods are

A) functioning with balanced levels of cohesion and adaptability.
B) chaotically enmeshed.
C) enmeshed.
D) rigidly disengaged.

Answer 1

A

Question 2

The statements "Couple families consist of a couple living together,whether married or common law,at the same address and any children living at the same address," and "A lone-parent family is a family with only one parent,male or female,and with at least one child," are

A) Statistics Canada definition of family types.
B) descriptions of culture.
C) the Vanier Institute of family types.
D) descriptions of extended family.

Answer 2

A

Question 3

According to the text,a family is

A) a social group having specified roles and statuses with ties of blood, marriage, or adoption that usually shares a common residence and cooperates economically.
B) a continuing relationship of love and care, and an assumption of responsibility for some other person.
C) husbands, wives, and children who all live under one roof.
D) a unit made up of any number of persons who live or have lived in relationship with one another over time in a common living space and who are usually, but not always, united by marriage and kinship.

Answer 3

D

Question 4

The range of cohesion in the circumplex model of family interaction is

A) balanced to extreme.
B) low to high.
C) enmeshed to disengaged.
D) flexible to rigid.

Question 5

Which dimension of the circumplex model of family interaction is characterized by emotional bonding and feelings of togetherness?

A) adaptability
B) cohesion
C) structure
D) communication

Question 6

Everything in the circumplex model of family interaction is influenced by

A) communication.
B) adaptability.
C) cohesion.
D) values.

Question 7

Which of the following is NOT one of the responsibilities shared by family members?

A) addition of new members through procreation or adoption
B) social control of members
C) management of finances
D) affective nurturance-love

Question 8

Canadian families have changed since the 1950s.Today,

A) two-thirds of families consist of a working dad, a mom at home, and two kids.
B) only 7 percent of couples who married in 1996 can be expected to divorce.
C) divorce, single-parent families, same-sex couples, mothers with careers outside the family, and older first-time parents have led to diverse family structures.
D) 20 percent of mothers with school-aged children are employed or actively looking for work.

Question 9

Abdul,his parents,his grandmother,and his uncle Hassid all live together.This type of family would be called a(n)

A) natural family.
B) blended family.
C) extended family.
D) family of origin.

Question 10

Chang's divorced father married Sarah's divorced mother.They all live in the same house.This type of family would be called a(n)

A) natural family.
B) blended family.
C) extended family.
D) family of origin.

Question 11

The range of adaptability of the circumplex model of family systems is

A) enmeshed to disengaged.
B) chaotic to rigid.
C) disengaged to chaotic.
D) balanced to extreme.

Question 12

Over ________ of all marriages ended in divorce before the couple's 30th anniversary,according to Canada's 2006 General Social Survey.

A) 1/3
B) 1/2
C) 1/4
D) 1/5

Question 13

The natural family is defined as

A) the family in which you were raised.
B) a mother, father, and their biological children.
C) one parent raising one or more children.
D) relatives such as aunts, uncles, and cousins who are part of the family unit.

Question 14

The emotional bonding and feelings of togetherness that families experience refers to which component of the circumplex model of family systems?

A) adaptability
B) cohesion
C) role expectations
D) communication

Question 15

Relatives who are part of the family unit as well as individuals who are not related but are treated like family make up a(n)

A) extended family.
B) single-parent family.
C) blended family.
D) natural family.

Question 16

In the circumplex model of family interaction,the extent to which a family's traditions contribute to a sense of comfort is most likely to be measured as a function of

A) adaptability.
B) cohesion.
C) communication.
D) values.

Question 17

Sarah and Connor live with their biological parents.This type of family would be called a(n)

A) natural family.
B) blended family.
C) extended family.
D) single-parent family.

Question 18

The family in which you were raised,no matter what type,is your

A) natural family.
B) extended family.
C) family of origin.
D) single-parent family.

Question 19

The three basic dimensions of the circumplex model of family interaction are

A) adaptability, cohesion, and communication.
B) adaptability, communication, and values.
C) communication, structure, and adaptability.
D) structure, cohesion, and values.

Question 20

Older couples seem to function better when

A) there is more rigid structure and a lower level of cohesiveness.
B) there are high levels of both cohesiveness and adaptability
C) there are higher levels of adaptability and a lower level of cohesiveness.
D) there are lower levels of both rigidity and cohesiveness.

Question 21

Which of the following is NOT a factor associated with families that have good communication,according to John Caughlin?

A) open discussion of personal and hurtful topics
B) openness
C) mind-reading
D) politeness

Question 22

Which skill for improving family communication is involved when family members ask follow-up questions and reflect content and feelings?

A) Take time to talk about relationships and feelings.
B) Listen actively and clarify the meaning of messages.
C) Support and encourage one another.
D) Use productive strategies for managing conflict, stress, and change.

Question 23

In an independent couple,the partners

A) have low interdependence and avoid conflict.
B) believe the relationship should not limit personal freedom.
C) see their roles from divergent perspectives.
D) follow traditional customs.

Question 24

Families with a low orientation toward both conversation and conformity are referred to as

A) consensual.
B) protective.
C) laissez-faire.
D) pluralistic.

Question 25

Which of the following is NOT an example of how workplace friendships develop?

A) similarity in age and status
B) similar interests
C) sharing tasks
D) proximity

Question 26

Couples who have different perspectives on their roles in the relationship are known as

A) traditional couples.
B) mixed couples.
C) independent couples.
D) separate couples.

Question 27

Which of the following is NOT a way that your parents have affected your interpersonal communication development?

A) through interaction
B) through instruction
C) through observation
D) through motivation

Question 28

The family communication patterns model is based on the idea that communication in families can be described in terms of

A) the level of conversation and the level of conformity.
B) the level of obedience and the level of conflict.
C) the level of conflict and the level of conversation.
D) the level of conversation and the level of obedience.

Question 29

Couples who stress the individual over the couple,maintain their autonomy,and avoid conflict are known as

A) separate couples.
B) traditional couples.
C) independent couples.
D) mixed couples.

Question 30

Which skill for improving family communication is involved when family members schedule discussions,acknowledge the other's viewpoint before presenting their own,and communicate non-defensively?

A) Take time to talk about relationships and feelings.
B) Listen actively and clarify the meaning of messages.
C) Support and encourage one another.
D) Use productive strategies for managing conflict, stress, and change.

Question 31

According to Mary Anne Fitzpatrick,couples who share and exhibit companionship while allowing each other individual space are

A) separate couples.
B) mixed couples.
C) independent couples.
D) traditional couples.

Question 32

During which stage of sibling relationships are siblings likely to turn to each other as sources of emotional support?

A) early and middle adulthood
B) childhood
C) late adulthood
D) infancy

Question 33

Families with low conversation orientation and high conformity orientation are referred to as

A) pluralistic.
B) protective.
C) consensual.
D) laissez-faire.

Question 34

Which skill for improving family communication is involved when family members nurture one another,express confirming messages,and take a genuine interest in each person's unique contributions to the family?

A) Take time to talk about relationships and feelings.
B) Listen actively and clarify the meaning of messages.
C) Support and encourage one another.
D) Use productive strategies for managing conflict, stress, and change.

Question 35

Families with high conversation orientation and low conformity orientation are referred to as

A) consensual.
B) laissez-faire.
C) pluralistic.
D) protective.

Question 36

Which of the following is NOT a characteristic of how healthy families take time to talk about relationships and feelings?

A) They communicate much more about their relationships.
B) They make time to talk, no matter how busy they are.
C) They take themselves and each other very seriously, all the time.
D) They have an other-orientation in conversations with each other.

Question 37

Families with a high orientation toward both conversation and conformity are referred to as

A) protective.
B) consensual.
C) pluralistic.
D) laissez-faire.

Question 38

Couples who are interdependent,exhibit companionship,and emphasize stability over spontaneity are known as

A) mixed couples.
B) separate couples.
C) traditional couples.
D) independent couples.

Question 39

According to Mary Anne Fitzpatrick,a mixed couple

A) exhibits companionship but allows each other personal space.
B) holds opposing values.
C) holds different perspectives on their roles.
D) emphasizes stability over spontaneity.

Question 40

Virginia Satir found that members' sense of self-worth is high and communication is direct in

A) natural families.
B) blended families.
C) healthy families.
D) extended families.

Question 41

Instruction about how to do a job,rationales for doing things,or statements about the organization exemplify

A) upward communication.
B) downward communication.
C) either upward or downward.
D) horizontal communication.

Question 42

Downward communication is

A) the flow of information from those higher up in an organization to those of lower rank.
B) the flow of information to those outside the organization.
C) the flow of information between colleagues at the same level within an organization.
D) the flow of information from subordinates to superiors.

Question 43

Upward communication

A) is widely practiced and is the norm in most major corporations.
B) is perceived as low risk; there is no need to fear any employment repercussions.
C) is unlimited, even when managers stayed holed up in offices.
D) helps managers deal quickly with problems.

Question 44

The Board met and agreed to some changes in operating procedures and performance benchmarks.This new policy must now be communicated to their subordinates and disseminated throughout the company.What kind of communication is involved when information flows from those higher up in an organization to those of lower rank?

A) downward
B) upward
C) horizontal
D) outward

Question 45

During which stage of sibling relationships are sibling interactions likely to become voluntary and intermittent?

A) infancy
B) late adulthood
C) childhood
D) early and middle adulthood

Question 46

When a supervisor uses his or her power as a boss to gain sexual favours in exchange for something the employee wants,it is called

A) quid pro quo.
B) creating a hostile environment.
C) dating.
D) the Pelz effect.

Question 47

Raymond has some important and time-sensitive information to pass along to his subordinates.Which of the following methods would be the best way to communicate with his subordinates?

A) email
B) written memos
C) face-to-face with written follow-up
D) written memos with oral follow-ups

Question 48

Which of the following is NOT a stereotypical method of interaction by females in the workplace.

A) Women routinely challenge and expect to be challenged.
B) Women tend to be more collaborative in the workplace.
C) Women tend to ask a lot of questions before beginning work.
D) Women tend to use anecdotes or illustrations about home or relationships.

Question 49

Which of the following is NOT an example of a fundamental skill needed as a base for success in the workplace?

A) ability to work with a team
B) ability to make decisions with others
C) ability to manage others
D) ability to communicate

Question 50

Upward communication involves

A) communication flowing from superior to subordinates.
B) communication among colleagues at the same level within an organization.
C) communication flowing from subordinates to superiors.
D) communication flowing to those outside an organization.

Question 51

Janice has filed a sexual harassment claim against her boss.She accuses him of demanding sex in return for his approval of her promotion.What is this type of sexual harassment called?

A) ad hominem
B) hostile environment
C) post hoc ergo propter hoc
D) quid pro quo

Question 52

The organization may be in a precarious situation if there is little of which type of communication?

A) upward communication
B) downward communication
C) horizontal communication
D) outward communication

Question 53

Approximately what percent of managers and executives surveyed reported meeting their future spouses at work?

A) 10%
B) 20%
C) 5%
D) 30%

Question 54

Being supportive,open,and other-oriented are all

A) recommended behaviours for managers.
B) ways to manipulate superiors.
C) strategies used by individuals who quickly climb corporate ladders.
D) ways to manage up.

Question 55

Pierre,of the marketing department,needs to talk with Francine,from research and development,to complete his marketing plan.What kind of communication is involved when co-workers at the same level of the organization exchange information?

A) upward communication
B) downward communication
C) horizontal communication
D) outward communication

Question 56

Often,the best way for managers to communicate with subordinates is

A) by memo with a follow-up conference.
B) orally with a written follow-up.
C) via telephone conference call.
D) email messages.

Question 57

The Pelz effect research finds that

A) subordinates were more satisfied in their jobs when they felt their immediate supervisor had influence on decisions made at higher levels.
B) subordinates prefer supervisors who treat them as equals.
C) subordinates distrust supervisors who have personal relationships with other subordinates.
D) subordinates are more likely to follow the direction of a supervisor who leads by example rather than by edict.

Question 58

Several women in the parts department are making a claim of sexual harassment against the parts manager.They claim he does nothing about the nude photographs of women hanging on the wall or the sexist remarks made by their male co-workers.They argue that he is allowing a situation to occur that is demeaning and offensive.What type of sexual harassment is this?

A) quid pro quo
B) hostile environment
C) sexual aggravation
D) sexual predation

Question 59

Rashid has regular meetings with his boss to inform him of productivity,quality control issues,and potential labour problems.In what kind of communication is Rashid engaging with his boss?

A) downward
B) upward
C) horizontal
D) outward

Question 60

Which of the following is the least effective or useful method to end a friendship at work?

A) Nonverbally distance yourself from the other.
B) Avoid socializing outside the workplace.
C) Keep all conversations focused on work topics.
D) Escalate the cost of maintaining the friendship.

Question 61

________ involves the organization communicating its message to consumers.

A) Outward communication
B) Horizontal communication
C) Upward communication
D) Downward communication

Question 62

Match the terms below with the examples.
a. upward communication
b. quid pro quo
c. sexual harassment
d. downward communication
e. hostile environment
f. horizontal communication
g. outward communication
Providing feedback to your supervisor.

Question 63

Match the example on the left with the term on the right.

A) natural family
B) single-parent family
C) extended family
D) blended family
Bill and Nada are married and have three of their biological children living at home with them.

Question 64

Outward communication allows organizations to focus on

A) the needs of those they serve.
B) how outsider communication differs from horizontal communication.
C) giving customers what corporate executives suggest they need.
D) communicating effectively up the chain of command.

Question 65

Which of the following qualities is NOT a description of horizontal communication?

A) Most employers try to discourage grapevine communication because it gets in the way of productivity.
B) The focus is on exchange of information between employees at the same level within an organization.
C) The flow of communication is from employee to employee.
D) Quality circles are a form of formalized horizontal communication.

Question 66

Horizontal communication refers to

A) communication flowing from superiors to subordinates.
B) communication flowing to those outside the organization.
C) communication among co-workers at the same level within an organization.
D) communication flowing from subordinates to superiors.

Question 67

Match the terms below with the examples.
a. upward communication
b. quid pro quo
c. sexual harassment
d. downward communication
e. hostile environment
f. horizontal communication
g. outward communication
A branch Bank Manager received a memo from the Bank President regarding new human resource training policies.The Manager calls a staff meeting to inform all employees.

Question 68

Match the terms below with the examples.
a. upward communication
b. quid pro quo
c. sexual harassment
d. downward communication
e. hostile environment
f. horizontal communication
g. outward communication
"You do something for me and I'll do something for you."

Question 69

A marketing manager communicating with customers about a new product line is an example of which type of workplace communication?

A) upward
B) downward
C) horizontal
D) outward

Question 70

Which direction of communication enhances teamwork and allows a work group to develop a certain degree of independence?

A) outward communication
B) upward communication
C) downward communication
D) horizontal communication

Question 71

Communication with customers is an example of

A) upward communication.
B) outward communication.
C) downward communication.
D) horizontal communication.

Question 72

Match the example on the left with the term on the right.

A) natural family
B) single-parent family
C) extended family
D) blended family
Bill and Nada have been married for five years and live with "Nana," who they consider part of their family but who is actually an elderly woman who was once their neighbour.

Question 73

Match the example on the left with the term on the right.

A) natural family
B) single-parent family
C) extended family
D) blended family
Bill and Nada have been married for five years and live with Bill's son from a previous marriage.

Question 74

Match the terms below with the examples.
a. upward communication
b. quid pro quo
c. sexual harassment
d. downward communication
e. hostile environment
f. horizontal communication
g. outward communication
Inappropriate behaviour in the workplace that results in discomfort and/or interference with the job.

Question 75

Identify the type of family in which you were raised according to the definitions in your textbook.

Question 76

Match the terms below with the examples.
a. upward communication
b. quid pro quo
c. sexual harassment
d. downward communication
e. hostile environment
f. horizontal communication
g. outward communication
"Quality circles," or groups of employees who meet on a regular basis.

Question 77

Match the example on the left with the term on the right.

A) natural family
B) single-parent family
C) extended family
D) blended family
Bill is widowed,living with his two daughters,and raising them alone with the help of a nanny.

Question 78

Match the terms below with the examples.
a. upward communication
b. quid pro quo
c. sexual harassment
d. downward communication
e. hostile environment
f. horizontal communication
g. outward communication
Communication with those who are served by the organization.

Question 79

Match the terms below with the examples.
a. upward communication
b. quid pro quo
c. sexual harassment
d. downward communication
e. hostile environment
f. horizontal communication
g. outward communication
Violation of an employee's rights due to offensive behaviour of other workers.

Question 80

Define family according to the authors of your textbook.