Deck 11: Conflict

Question 1

To the extent that each party proposes a solution that underscores the intention to cooperation, _____________ and egocentrism levels are reduced.

A) Anger
B) Cooperative
C) Defensiveness
D) Accommodating
E) None of the above

Answer 1

C

Question 2

_______________ and _____________ play parts in hindering or helping conflict resolution.

A) Problem; solution
B) Males; females
C) Media; technology
D) Attitude; words
E) Position in society; salary

Answer 2

C

Question 3

A conflict can result from which of the following except:

A) Real differences
B) Misunderstanding
C) Anger
D) Agreement

Answer 3

D

Question 4

Which conflict-management style attempts to find the middle ground and work toward it?

A) Avoidance
B) Compromising
C) Competitive
D) Accommodative

Question 5

Because they believe conflict should be avoided in favor of harmony, those with accommodative styles are __________________.

A) Dangerous
B) Wishy-washy
C) Appeasers
D) Argumentative

Question 6

Conflict is apt to develop because we don't like to feel compelled to do something we do not want to do. This is an example of what type of conflict-generating behavior?

A) Preemptive striking
B) Forcing
C) Blaming
D) None of the above

Question 7

This conflict occurs when one or both of the parties fail to perceive that you actually agree.

A) Content conflict
B) Pseudo-conflict
C) Value conflict
D) Ego conflict

Question 8

The ability to communicate _______________ usually puts you at an advantage when involved in a conflict.

A) Assertively
B) Aggressively
C) Passively
D) Confrontationally
E) Nonassertively

Question 9

Blake and Mouton create this grid to determine conflict behavior and how people resolve conflict.

A) Conflict resolution
B) Conflict management
C) Conflict solutions
D) Conflict values

Question 10

Two types of goals that help to identify conflict are which of the following?

A) Shareable, nonshareable
B) Pseudo, simple
C) Ego, value
D) None of the above

Question 11

If members of older and younger generations could ___________ one another, a fuller, more meaningful understanding might develop between them.

A) Empathize with
B) Understand
C) Discuss ideas with
D) Stop arguing with
E) None of the above

Question 12

An example of nonassertive language is which of the following?

A) "Great!"
B) "Um, hey . . . "
C) "I'm fed up with you."
D) "I'm busy."

Question 13

In ___________ _____________, the parties to the conflict are the characters and the conflict is the plot.

A) Reality TV
B) DESC Script
C) Role reversal
D) Accommodating theory

Question 14

Which is not an expressive conflict style?

A) Nonassertive
B) Assertive
C) Aggressive
D) Nonaggressive

Question 15

This behavior occurs when one saves all complaints and brings them all up in one conversation.

A) Hoarding
B) Gunnysacking
C) Arguing

Question 16

Benefits of functional orientation of conflict include all of the following except:

A) Willingness to listen to opposing views
B) Openness to changing behaviors
C) Not accepting differences in others
D) They do not damage relationships

Question 17

________________ tend to pursue their own self-interests without orienting themselves to a partner's perspectives.

A) Males
B) Females
C) Older people
D) Teenagers

Question 18

_________________ ________________ create a power imbalance by giving everyone more right than they give themselves, and __________ ________ create an imbalance by giving themselves more rights than others.

A) Assertive persons; nonassertive persons
B) Aggressive persons; nonaggressive persons
C) Nonassertive persons; aggressive persons
D) Aggressive persons; assertive persons

Question 19

Interaction that is hostile and insulting is often referred to as _____________.

A) Argument
B) Aggression
C) Texting
D) Flaming

Question 20

In this type of conflict, one party often aims to harm or at least seriously debilitate the other.

A) High-intensity
B) Low-intensity
C) Medium-intensity
D) Moderate-intensity

Question 21

Conflict is created and maintained through behavior, and it tests every relationship.

Question 22

Once you have described the problem and expressed your feelings, your next step is to discuss changing. This is often the "express" portion of the DESC Script.

Question 23

Indirect and passive in how they approach conflict, compromisers tend to trivialize it by glossing over differences and downplaying disagreements.

Question 24

Collaborators see conflict as a means of improving relationships.

Question 25

Forces within us that oppose each other can build to create a conflict, or we may find ourselves experiencing tension as outside forces combine to create conflict.

Question 26

Conflicts don't usually create problems; so what does create the problems?

Question 27

Men and women are similar in how committed they are to conflict resolution.

Question 28

An ego conflict occurs when two parties disagree over matters of fact.

Question 29

Interpersonal conflict is not based on interaction.

Question 30

A struggle between interdependent parties often occurs when parties find incompatibility of their __________.

Question 31

Parties to a conflict who lack openness usually are unconcerned with the other's feelings, believing that it is unnecessary that each party to the conflict benefit from a positive outcome.

Question 32

List one function of conflict and explain how using this approach is beneficial.

Question 33

All behavioral changes have consequences in the form of punishments or rewards.

Question 34

An everyday occurrence, conflict makes sense to learn how to handle conflict constructively so its presence improves our relationships.

Question 35

Females tend to work toward meeting another's needs.

Question 36

You have two choices for how you can respond during a conflict: nonassertively or aggressively.

Question 37

Constructive communication behaviors include win-win opportunities, using effective listening techniques, and failing to view your partner as an equal.

Question 38

Through role reversal, in which each person imagines him- or herself as the other, the parties come to understand each other, discover creative ways to integrate their interests and concerns, and work toward a common goal.

Question 39

Conflict is inevitable.

Question 40

In a low-intensity conflict, although each person wants to win, winning itself is seen as sufficient.

Question 41

How can one stop flaming from occurring?

Question 42

List and explain one guideline suggested in your text for resolving conflict.

Question 43

Competing with, even striving to defeat another person we are in conflict with, is common in what country?

Question 44

We classify conflict in three ways; what are they?

Question 45

The choices you make when in conflict ultimately determines the conflict's _________.

Question 46

Give an example of an interpersonal relationship.

Question 47

Explain what DESC Script stands for-and its purpose.

Question 48

Please explain the Social Learning Theory and how it impacts our approach to conflict.

Question 49

_____________ nonverbal cues include downcast eyes or evasive eye contact, excessive head nodding, body gestures such as hand-wringing, slouched posture, and a low, whining, hesitant, or giggly voice.

Question 50

Conflicts that are _____________ tend to damage or destroy relationships.

Question 51

_______________ communication cultures prefer to deal directly with conflict.

Question 52

Conflicts develop for what reasons? (Please list at least three.)

Question 53

When each person imagines him- or herself as the other, the parties come to understand one another and discover ways to integrate their interests and concerns. This is known as __________.

Question 54

Discuss at least two differences between males and females and how they approach and resolve conflict.

Question 55

List two nonverbal cues that characterize assertion.

Question 56

How does technology impact our views toward conflict?