Deck 2: Enterprise Systems

Question 1

Customer self service (CSS) software is often an extension of CRM software.

Answer 1

True

Question 2

SAP has a primary focus on large Fortune 500 type companies.

Answer 2

True

Question 3

An enterprise system should cause the organization to conduct business in a more costly manner.

Answer 3

False

Question 4

Customer relationship management (CRM) software aggregates, manages, and retains data across the entire organization for the identification, acquisition, and retention of vendors to maximize the benefits of those relationships.

Question 5

Customer relationship management (CRM) functionality includes procurement and contract management.

Question 6

Supply chain management (SCM) software helps plan and execute the steps such as demand planning, acquiring inventory, manufacturing, distributing, and selling the product.

Question 7

Enterprise systems potentially integrate the business process functionality and information from all of an organization's functional areas.

Question 8

Customer relationship management (CRM) software builds and maintains an organization's customer-related data.

Question 9

Microsoft Dynamics and Sage Group focus on small and mid market sized companies.

Question 10

If you have made a Web purchase such as with Amazon.com you have experienced some of the functionality of a CRM system where the vendor keeps track of your name, address, and purchases.

Question 11

The primary goal of installing an enterprise system is reducing system installation costs.

Question 12

One of the primary goals of implementing an ERP system is to standardize systems across multiple locations and multiple divisions.

Question 13

Middleware is a software product that connects two or more separate applications or software modules.

Question 14

Communicating via separate databases is easier than communicating with an enterprise system.

Question 15

An add-on software module in an enterprise system might be a customer relationship management system (CRM).

Question 16

Supplier relationship management (SRM) software manages the interactions with the organization's that supply the goods and services to an enterprise.

Question 17

Enterprise systems result in more accurate forecasts resulting in reduced inventory and costs to redistribute inventory.

Question 18

The dominant player in the large system ERP arena is Microsoft.

Question 19

Enterpriseware might be used to stitch together a number of legacy systems, an enterprise system, best-of-breed applications, and Web-based applications.

Question 20

An Application Programming Interface (API) is a means for connecting to a system or application provided by the developer of that application.

Question 21

DreamWeaver is a Web services platform from SAP that can be used to build applications that integrate business processes and databases from a number of sources within and between organizations.

Question 22

The value chain emphasizes the separate activities or silos of the organization.

Question 23

An organization creates a competitive advantage by creating less value for its customers than does its competition.

Question 24

Dell's value chain takes raw materials, manufactures computers and other products, and delivers them to customers in a timely manner at an attractive price.

Question 25

Microsoft Dynamics Snap line of tools is an example of an Application Programming Interface.

Question 26

Primary activities of the value chain provide support infrastructure such as procurement, information technology, human resources, and accounting.

Question 27

A field is a collection of related characters that comprise an attribute, such as a customer number or name.

Question 28

Examples of enterprise application integration (EAI) include ERP and CRM.

Question 29

Secondary activities of the value chain include activities directly involved with marketing, producing, selling, and delivering the product or service to the customer.

Question 30

In event driven architecture (EDA) the business unit "pushes" the event to the recipient rather than waiting for the recipient to request or "pull", the event to them

Question 31

Enterprise Services Bus (ESB) is a type of communications-broker software that uses standardized protocols to let event-driven applications communicate in a less-expensive manner than can the tightly-coupled, synchronous enterprise application integration (EAI) platforms.

Question 32

The value chain is a chain of activities performed by the organization to transform outputs into inputs valued by the customer.

Question 33

In a disaggregated information system, the customer will be notified immediately whether the item is on the shelf and not committed to another customer.

Question 34

Manual accounting systems include integration of business processes, applications, databases, and data standards such as EDI, and XML.

Question 35

Enterprise application integration (EAI) is an approach to connecting multiple pieces of an enterprise system.

Question 36

A character is a basic unit of data such as a letter, number, or special character.

Question 37

Telling the customer when they will receive an item is known as available to promise (ATP).

Question 38

Event driven architecture (EDA) is an approach to designing and building enterprise systems in which business events trigger messages to be sent by middleware between independent software modules that are completely unaware of each other.

Question 39

The activities in the value chain, the value activities, are business processes that convert inputs to valued outputs.

Question 40

Business process management (BPM) provides a comprehensive method for integrating manual and automated internal processes, applications, and systems, as well as integration to external partners and services.

Question 41

The bottom line is that without integrated information systems organizations have difficulty being managed on a day-to-day basis and being successful in the long run.

Question 42

Core applications of an ERP are

A)financial accounting
B)procurement and logistics
C)sales and distribution
D)all of the above

Question 43

Segregation of duties includes separating the sales and credit departments.

Question 44

Which statement is true?

A)ERPs are infinitely scalable.
B)Performance problems usually stem from technical problems, not business process reengineering.
C)The better ERP can handle any problems an organization can have.
D)ERP systems can be modified using add-on software.

Question 45

The most dominant player in the ERP market for large companies is

A)Oracle
B)PeopleSoft
C)SAP
D)Microsoft

Question 46

The enterprise system might facilitate the purchase of office equipment by all of the following except

A)providing an electronic order form (a purchase requisition)
B)assisting the vendor with the selection of the appropriate purchase order
C)routing the order to appropriate authorities for specific approval
D)making the data available for management analysis

Question 47

A credit manager might want to compare customer credit limits, sales, billing data, and payment data to determine if credit limits need to be adjusted for customers with high sales or late payments.

Question 48

A record is a collection of related data fields pertaining to a particular entity or event.

Question 49

The correct sequence of the three steps in the sales and distribution process are (1) order entry (2) shipment process and (3) billing process.

Question 50

Which of the following is usually not part of an ERP's core applications?

A)manual legacy systems
B)product development
C)purchasing
D)sales and distribution applications

Question 51

Which statement about ERP installation is least accurate?

A)For the ERP to be successful, process reengineering must occur.
B)A problem with ERP is that some important business processes are not supported.
C)When a business is diversified, little is gained from ERP installation.
D)The phased-in approach is more suited to diversified businesses.

Question 52

Generally, when processing a customer order, one does not need to know the total price of the goods before credit authorization can be made.

Question 53

The correct sequence of the three steps in materials management is (1) record vendor invoice (2) create purchase order (3) receive the goods.

Question 54

The credit limit within a customer record provides unlimited authorization for customer sales.

Question 55

The order to cash process includes events surrounding the purchase of goods from a vendor, the recognition of those costs, and the payment to the vendor.

Question 56

The financial accounting module integrates with sales/distribution, and materials management.

Question 57

A warehouse manager might want to have a list of all customers who have not made a purchase in the past month.

Question 58

The purchase to pay process includes the events surrounding the sale of goods to a customer, the recognition of revenue, and the collection of the customer payment

Question 59

Goals of ERP include all of the following except

A)improved customer service
B)improvements of legacy systems
C)increased production
D)reduced production time

Question 60

In an enterprise system, once a customer order is completed, the purchasing function would be immediately informed that the merchandise has been sold and may need to be replenished.

Question 61

Software that builds and maintains an organization's customer-related data is known as

A)customer relationship management (CRM) software
B)customer self service (CSS) software
C)sales force automation (SFA) software
D)supply chain management (SCM) software

Question 62

Software that helps execute steps such as demand planning, acquiring inventory, manufacturing, distribution, and sales is known as

A)customer relationship management (CRM) software
B)customer self service (CSS) software
C)supplier relationship management (SRM) software
D)supply chain management (SCM) software

Question 63

This provides a comprehensive method for integrating manual and automated internal processes, applications, and systems, as well as integration to external partners and services.

A)Application Programming Interface (API)
B)Business Process Management (BPM)
C)Enterprise Resource Planning (ERP)
D)Event-driven architecture (EDA)

Question 64

Software that automates sales tasks such as order processing and tracking is known as

A)customer relationship management (CRM) software
B)customer self service (CSS) software
C)sales force automation (SFA) software
D)supply chain management (SCM) software

Question 65

In an event-driven architecture (EDA)

A)each business event is handled individually
B)real time processing reduces delays in business processing
C)an event notification is sent to the middleware, also known as "publish and send"
D)all of the above

Question 66

Software that allows an organization's customers to complete inquiry without the aid of the organization's employees is known as

A)customer relationship management (CRM) software
B)customer self service (CSS) software
C)sales force automation (SFA) software
D)supply chain management (SCM) software

Question 67

Technology that can connect together ERP systems and third party add-on modules is called

A)supply chain software
B)enterprise application integration (EAI)
C)EDP systems
D)none of the above

Question 68

Software that manages the interactions with the organization's that supply the goods and services to an enterprise is known as

A)customer relationship management (CRM) software
B)customer self service (CSS) software
C)supplier relationship management (SRM) software
D)supply chain management (SCM) software

Question 69

Software that manages the product, beginning with the design of the product, continuing through manufacture and culminating in the disposal of the product, is known as

A)product lifecycle management (PLM) software
B)product relationship management (PRM) software
C)product self service (PSS) software
D)supplier relationship management (SRM) software

Question 70

Secondary activities of the value chain include

A)accounting
B)marketing
C)production
D)sales

Question 71

The general term for software that connects third-party modules to ERP systems is known as

A)DreamWeaver
B)Middleware
C)Microsoft
D)NetWeaver

Question 72

Which of the following tracks a product from design, continuing through manufacture, and culminating with the disposal of the product at the end of its life?

A)the supply chain
B)the value chain
C)the product life cycle
D)none of the above

Question 73

In an event-driven architecture (EDA)

A)business events are processed in batches
B)the enterprise operates in real time
C)the enterprise only uses modules from a single software vendor
D)none of the above

Question 74

Supply chain management software

A)is typically under the control of external partners in the chain.
B)helps plan and execute the steps in an organization's supply chain, including demand planning; acquiring inventory; and manufacturing, distributing, and selling the product..
C)cannot be integrated into an overall ERP.
D)none of the above

Question 75

An approach to designing and building enterprise systems in which business events trigger messages to be sent by middleware between independent software modules that are completely unaware of each other.

A)Application Programming Interface (API)
B)Business Process Management (BPM)
C)Enterprise Resource Planning (ERP)
D)Event-driven architecture (EDA)

Question 76

Information technology (IT) has been able to create additional value by

A)reducing costs
B)improving quality
C)balancing the cost and timeliness of manufacturing
D)all of the above

Question 77

Enterprise application integration (EAI) can connect the information systems of multiple organizations together through data standards or platforms including

A)EDI
B)XML
C)NT or Unix
D)all of the above

Question 78

Some third party modules can extract data from

A)legacy systems only
B)ERP systems only
C)both legacy systems and ERP systems
D)all of the above

Question 79

Primary activities of the value chain include

A)accounting
B)human resources
C)procurement
D)production

Question 80

In an event-driven architecture (EDA)

A)business events are handled as a batch of events
B)the business unit "pulls" the event to the recipient
C)business events are "pushed" immediately and simultaneously to all interested parties
D)none of the above