Deck 20: Introduction to Systems Development and Systems Analysis

Question 1

An information system used by an furniture maker took 48 hours to process an order received over the internet.After upgrading the system,processing time was reduced to sixty seconds.This is an example of

A)productivity gains.
B)a technological change.
C)an improved business process.
D)better systems integration.

Answer 1

C

Question 2

In which phase of the systems development life cycle where the information needed to purchase,develop,or modify a system is gathered?

A)Conceptual design.
B)Implementation and conversion.
C)Physical design.
D)Systems analysis.

Answer 2

A

Question 3

In which phase of the systems development life cycle where the company hires and trains employees,tests and modifies procedures,establishes standards and controls,completes documentation,moves to the new system,and detects and corrects design deficiencies?

A)Conceptual design.
B)Implementation and conversion.
C)Physical design.
D)Systems analysis.

Answer 3

B

Question 4

Approximately what percentage of software development projects were late?

A)70%
B)30%
C)66%
D)54%

Question 5

The ________ step of the systems development life cycle (SDLC)identifies and evaluates design alternatives and develops design specifications.

A)conceptual design
B)implementation and conversion
C)physical design
D)systems analysis

Question 6

All of the elements of the system come together in which step of the systems development life cycle?

A)Conceptual design.
B)Implementation and conversion.
C)Physical design.
D)Systems analysis.

Question 7

Identify the statement below that is not a major reason companies change their information systems.

A)In response to changes in user needs.
B)In response to technological changes.
C)To gain a competitive advantage.
D)To take advantage of tax benefits.

Question 8

In which phase of the systems development life cycle are the broad needs of the users converted into detailed specifics that are coded and tested?

A)Conceptual design.
B)Implementation and conversion.
C)Physical design.
D)Systems analysis.

Question 9

Describe the physical design stage of the systems development life cycle.

Question 10

Identify the main reasons why companies change existing systems?

Question 11

In which phase of the systems development life cycle where analysts decide how to meet user needs,identify and evaluate design alternatives,and develop detailed specifications for what the system is to accomplish and how it is to be controlled?

A)Conceptual design.
B)Implementation and conversion.
C)Physical design.
D)Systems analysis.

Question 12

Approximately what percentage of software development projects are cancelled before they are ever completed?

A)70%
B)30%
C)66%
D)54%

Question 13

When would a company go through a systems development life cycle?

A)When major changes are needed.
B)When minor changes are needed.
C)Anytime changes are needed.
D)Usually a company only goes through one complete systems development life cycle, after which the only phase that is repeated is the operations and maintenance phase.

Question 14

The ________ step of the systems development life cycle (SDLC)is where the system is periodically reviewed and necessary modifications and improvements are made.

A)conceptual design
B)implementation and conversion
C)physical design
D)operations and maintenance

Question 15

A company that invests in a system in the hopes of improving product or service quality is attempting to use their information system to gain

A)a competitive advantage.
B)improved business processes.
C)productivity gains.
D)better systems integration.

Question 16

Approximately what percentage of software development projects were over budget?

A)70%
B)30%
C)66%
D)54%

Question 17

The purpose of systems analysis is to

A)identify the problem to be solved by the new (or redesigned)system and the causes of the problem in the current system.
B)determine design specifications for the new (or redesigned)system.
C)communicate information needs to consider during business process reengineering.
D)discover any violations of policies established by the information systems steering committee.

Question 18

Which of the following activities is performed during the systems development life cycle?

A)Assessing the ongoing feasibility of the project.
B)Managing the behavioral reactions to change.
C)Planning.
D)All of the above activities are performed during the life cycle.

Question 19

What is the correct sequence of the phases in the systems development life cycle?

A)Conceptual design, physical design, system analysis, implementation and conversion, and operations and maintenance.
B)Operations and maintenance, conceptual design, system analysis, physical design, implementation and conversion.
C)System analysis, conceptual design, physical design, implementation and conversion, and operations and maintenance.
D)System analysis, physical design, conceptual design, and operations and maintenance, implementation and conversion.

Question 20

Approximately what percentage of software development projects were unsuccessful?

A)70%
B)30%
C)66%
D)54%

Question 21

The ________ is the basic building block of information systems planning.

A)master plan
B)project development plan
C)systems analysis plan
D)implementation plan

Question 22

Which group of individuals listed below can be the most effective in generating employee support and encouraging the development and acceptance of an AIS project?

A)Accountants.
B)Information systems steering committee.
C)Management.
D)Project development team.

Question 23

Who should communicate frequently with users and hold regular meetings to consider ideas and discuss progress so there are no surprises upon project completion?

A)Information systems steering committee.
B)Management.
C)Project development team.
D)Accountants.

Question 24

Who is responsible for ensuring that the new system will meet the needs of users?

A)Accountants.
B)System programmers.
C)The project development team.
D)System analysts.

Question 25

Identify and discuss the role of the groups that influence the development and implementation of an AIS.

Question 26

Who is responsible for maintaining existing computer programs?

A)Management.
B)System programmers.
C)Systems analysts.
D)Accountants.

Question 27

All of the following are benefits of planning and managing systems development except

A)controlling costs.
B)ensuring systems are consistent with organizational goals.
C)guaranteeing that employees use the system.
D)aids in keeping the organization abreast of technological change.

Question 28

The ________ describes what a system will consist of,how it will be developed,who will develop it,when it will be developed,how needed resources will be acquired,the status of projects in process,the prioritization of planned projects,and the prioritization criteria.

A)master plan
B)project development plan
C)systems analysis plan
D)implementation plan

Question 29

Identify the individuals who make up the project development team and describe the team's purpose.

Question 30

Which of the following statements about systems development is true?

A)Planning throughout the systems development life cycle promotes coordination between systems and strategic plans.
B)Organizations should conduct systems development activities at least once every five years.
C)The systems development steps are critical for profit-oriented businesses, but are too expensive and time consuming for most not-for-profit organizations.
D)Diligently following the steps and suggestions in the systems development life cycle ensures the final system will meet user needs and be implemented at or below the budgeted cost.

Question 31

Who is responsible for preparing the specifications used to create or revise system programs?

A)Management.
B)System programmers.
C)Systems analysts.
D)Accountants.

Question 32

External parties are not needed to participate in an organization's systems development and analysis process.

Question 33

An effective project development team consists of

A)systems analysts.
B)accountants.
C)users.
D)all of the above

Question 34

In which tool is a prioritized list of projects contained?

A)The project development plan.
B)The implementation plan.
C)The master plan.
D)The program evaluation and review technique plan.

Question 35

Fairfax Corporation uses two systems for revenue cycle transaction processing.One system keeps track of customer sales.The other system keeps track of accounts receivable.Last year,Fairfax Corporation decided to merge the two systems into one so that both functions could be performed in the same system.This is an example of

A)competitive advantage.
B)technological innovation.
C)productivity gains.
D)systems integration.

Question 36

Which of the following about planning for systems development is false?

A)Project plans are developed for each new system and each system modification. Then, these project plans are combined together to form the master plan.
B)A project development plan includes an economic feasibility analysis and a schedule of activities.
C)The master plan identifies system goals, who will develop the system, and the resources that will be needed.
D)The master plan includes details about organizational goals, existing systems and resources, projects being conducted, and predictions of future needs and requirements.

Question 37

Who is responsible for planning and monitoring a project to ensure timely and cost-effective completion?

A)Information systems steering committee.
B)Management.
C)Project development team.
D)Accountants.

Question 38

What role does the information systems steering committee play in the systems development process?

A)It guides project development.
B)It is an executive-level group established to plan and oversee the information systems function.
C)It designs system controls and periodically monitors the system to verify the controls are implemented and functioning properly.
D)It guides project implementation.

Question 39

A planning horizon of at least ________ years is common for any master plan; however,the plan should be updated at least ________ each year.

A)3; four times
B)5; four times
C)3; two times
D)5; two times

Question 40

Who prepares a systems analysis report?

A)Computer analysts.
B)Management.
C)The project development team.
D)The steering committee.

Question 41

Which planning technique does not show the relationships among various activities?

A)Gantt chart.
B)PERT.
C)the critical path method.
D)VAN.

Question 42

Describe the importance of the master plan in systems development.

Question 43

Refer to the diagram below,where the numbers next to the arrows refer to the number of days required for completion of the corresponding activity.What is the critical path?

A)A-B-D-F
B)A-C-E-F
C)A-B-D-E-F
D)A-C-B-D-F
E)A-C-B-D-E-F

Question 44

Suppose an organization is interested in knowing whether the system can be developed and implemented using existing technology.Where should this requirement be considered in a feasibility study?

A)Economic feasibility.
B)Scheduling feasibility.
C)Operational feasibility.
D)Technical feasibility.

Question 45

Refer to the diagram below,where the numbers next to the arrows refer to the number of days required for completion of the corresponding activity.What is the critical path?

A)A-B-D-F
B)A-C-E-F
C)A-B-D-E-F
D)A-C-B-D-F
E)A-C-B-D-E-F

Question 46

Suppose an organization is interested in knowing whether it has access to people who can design,implement,and operate the proposed system.Where should this requirement be considered in a feasibility study?

A)Economic feasibility.
B)Scheduling feasibility.
C)Operational feasibility.
D)Technical feasibility.

Question 47

Describe what is a Gantt chart and both of its advantage and disadvantage.

Question 48

The most important and frequently re-analyzed part of a feasibility study is the ________ aspect.

A)Economic feasibility
B)Operational feasibility
C)Scheduling feasibility
D)Technical feasibility

Question 49

One disadvantage of a Gantt chart is the fact that

A)it does not show the entire schedule for a project.
B)it does not show project progress.
C)it does not show relationships among project activities.
D)it does not permit an individual to quickly determine which activities are behind schedule.

Question 50

________ requires that all activities and the precedent and subsequent relationships among them be identified.

A)A CASE diagram
B)A Gantt chart
C)A PERT diagram
D)A SDLC cycle

Question 51

A network of arrows and nodes representing project activities that require an expenditure of time and resources and the completion of initiation of activities,respectively,is called

A)a Gantt chart.
B)a PERT diagram.
C)a SDLC cycle.
D)CASE.

Question 52

A feasibility study should first be performed in the ________ stage of the systems development life cycle.

A)conceptual design
B)implementation and conversion
C)physical design
D)system analysis

Question 53

It is most difficult to quantify ________ when assessing economic feasibility.

A)benefits
B)costs
C)the payback period
D)break even

Question 54

Companies usually accept the project with the ________ when using the payback method to determine a project's economic feasibility.

A)longest payback period
B)weighted average payback period
C)payback period that is equal to the project's economic life
D)shortest payback period

Question 55

________ model is the basic model used to create a framework for an economic feasibility analysis.

A)The capital budgeting
B)The cash budgeting
C)The cost/benefit
D)The profit margin

Question 56

Suppose an organization is interested in knowing whether the system can be developed and implemented in the time allotted.Where should this requirement be considered in a feasibility study?

A)Economic feasibility.
B)Scheduling feasibility.
C)Operational feasibility.
D)Technical feasibility.

Question 57

Suppose a state law mandates that the firm maintained certain sales information.Where should this requirement be considered in a feasibility study?

A)Economic feasibility.
B)Legal feasibility.
C)Operational feasibility.
D)Technical feasibility.

Question 58

PERT is an acronym that stands for

A)program evaluation and review technique.
B)process evaluation and review technique.
C)performance effectiveness and review technique.
D)performance effectiveness and refinement technique.

Question 59

Refer to the diagram below,where the numbers next to the arrows refer to the number of days required for completion of the corresponding activity.What is the critical path?

A)A-B-D-F
B)A-C-E-F
C)A-B-D-E-F
D)A-C-B-D-F
E)A-C-B-D-E-F

Question 60

Identify the statement below that best describes a Gantt chart.

A)A network of arrows and nodes representing project activities.
B)A bar chart with project activities on the left-hand side and units of time across the top.
C)A pie chart with the size of estimated expenditures represented as slices.
D)A scatterplot diagram with activities on the Y access and dots representing the potential expenditures of each activity.

Question 61

Estimating benefits and expenditures to determine whether a proposed system would be beneficial is known as

A)the "best guess" model of benefit analysis.
B)the "value added" benefit model.
C)the capital budgeting model.
D)the estimated benefits model.

Question 62

Refer to the table below,which shows the results of payback,net present value,and internal rate of return analysis of four projects.Which is preferred by the net present value criterion?

A)Project A
B)Project B
C)Project C
D)Project D

Question 63

________ is a form of resistance when users blame anything and everything on the new system,such that it becomes the scapegoat for all real and imagined problems and errors.

A)Acceptance
B)Aggression
C)Avoidance
D)Projection

Question 64

Refer to the table below,which shows the results of payback,net present value,and internal rate of return analysis of four projects.Which is preferred by the payback criterion?

A)Project A
B)Project B
C)Project C
D)Project D

Question 65

Which of the following aspect of a feasibility study is concerned with human resources?

A)Technical feasibility.
B)Legal feasibility.
C)Scheduling feasibility.
D)Operational feasibility.

Question 66

Estimating future cash flows and discounting them back to the present is part of which capital budgeting technique?

A)The future value method.
B)The annuity method.
C)The net present value method.
D)The payback method.

Question 67

Describe economic feasibility analysis.What techniques are used in economic feasibility analysis?

Question 68

A consideration of whether an organization's employees will use a new or revised system represents the ________ aspect of a feasibility study.

A)economic feasibility
B)operational feasibility
C)scheduling feasibility
D)technical feasibility

Question 69

Refer to the table below,which shows the results of payback,net present value,and internal rate of return analysis of four projects.Which is preferred by the internal rate of return criterion?

A)Project A
B)Project B
C)Project C
D)Project D

Question 70

Identify the behavioral problem below that arises due to users receiving an insufficient explanation of why a system must be changed.

A)Communication.
B)Natural resistance to change.
C)The manner in which the change is introduced.
D)Top management support of change.

Question 71

Refer to the table below,which shows the results of payback,net present value,and internal rate of return analysis of four projects.Which is preferred by the net present value criterion?

A)Project A
B)Project B
C)Project C
D)Project D

Question 72

________ is a form of user resistance where data are erroneously entered into a system.

A)Acceptance
B)Aggression
C)Avoidance
D)Aggravation

Question 73

Which of the following aspect of a feasibility study is concerned with meeting external reporting requirements?

A)Technical feasibility.
B)Legal feasibility.
C)Scheduling feasibility.
D)Operational feasibility.

Question 74

Refer to the table below,which shows the results of payback,net present value,and internal rate of return analysis of four projects.Which is preferred by the payback criterion?

A)Project A
B)Project B
C)Project C
D)Project D

Question 75

Identify and describe the five types of feasibility that must be considered throughout the system development life cycle.

Question 76

________ is a form of resistance when users continue to use a manual process instead of adopting a new information system.

A)Acceptance
B)Aggression
C)Avoidance
D)Aggravation

Question 77

Refer to the table below,which shows the results of payback,net present value,and internal rate of return analysis of four projects.Which is preferred by the internal rate of return criterion?

A)Project A
B)Project B
C)Project C
D)Project D

Question 78

Identify the form of user resistance that occurs when the new system is blamed for any unpleasant occurrence.

A)Passive-aggression.
B)Persistent.
C)Protest.
D)Projection.

Question 79

Describe the three commonly used capital budgeting techniques.

Question 80

Which of the following will help organizations to determine whether a system's benefits justify the time,money,and resources required to implement it.

A)Economic feasibility.
B)Technical feasibility.
C)Legal feasibility.
D)Operational feasibility.