Deck 12: Communication in Organizations

Question 1

How much of a manager's time is spent communicating?

A)10-25%
B)25-50%
C)50-90%
D)90-100%

Answer 1

C

Question 2

Jargon can be an obstacle to effective communication.

Answer 2

True

Question 3

Information overload happens when the sender or the receiver is upset,whether about the subject at hand or about some unrelated incident that may have happened earlier.

Answer 3

False
Emotional disconnect happens when the sender or the receiver is upset,whether about the subject at hand or about some unrelated incident that may have happened earlier.

Question 4

A process by which information is exchanged between individuals through a common system of symbols,signs,or behavior is _________________.

Question 5

The sender __________ the message,translating the idea into words.

Question 6

A recent NASA study suggests that deficient interpersonal communication over a 20-year period was a causal factor in how many aviation accidents?

A)20-30%
B)40-50%
C)50-60%
D)70-80%

Question 7

The meaning which the receiver assigns may not be the meaning which the sender intended,due to factors such as _______________.

Question 8

The receiver _____________ a message by assigning meaning to the words.

Question 9

Selective perception is the distortion or withholding of information to manage a person's reactions.

Question 10

Recruiters at 85 business schools ranked communication and interpersonal skills as the number 1 skill they were looking for in students.

Question 11

From a managerial perspective,the grapevine's informal structure provides effective communication.

Question 12

In the process model of communication,a sender originates the message with a _______________.

Question 13

The ______________ of an encoded message may be spoken words,written words,or signs.

Question 14

The person who receives the message is called:

A)Sender
B)Receiver
C)Decoder
D)Encoder

Question 15

Selective perception is the personal filtering of what we see and hear so as to suit our own needs.

Question 16

Communication supports ____________ of the POLC functions.

Question 17

What is the process model of communication? A sender originates the message with a thought.The sender encodes the message,translating the idea into words.The medium of this encoded message may be spoken words,written words,or signs.The receiver is the person who receives the message.The receiver decodes the message by assigning meaning to the words.Medium;Knowledge

Question 18

A good tip for appropriate workplace speech is to use terms that feel respectful or comfortable to us.

Question 19

An effective communication requires a sender and a receiver who are open to speaking and listening to one another,despite possible differences in opinion or personality.

Question 20

Another term for workplace gossip is _____________.

Question 21

Companies often have their own acronyms and buzzwords called business _______________.

Question 22

A downside of the office grapevine is:

A)Information is not accurate
B)Managers do not participate in the exchange of information
C)The grapevine lacks a specific sender
D)The informal structure hinders communication

Question 23

One of the most consistent recommendations from communication experts is to work toward using "but" instead of "and" as you communicate in crucial conversations.

Question 24

What is the meaning of the phrase: Mean what you say,and say what you mean? Simply put,different words mean different things to different people.Easy;Knowledge

Question 25

How does one maximize one's chances of sending and receiving effective communication? It's helpful to deliver a message in multiple ways and to seek information from multiple sources.In this way,the impact of any one person's filtering the message will be diminished.Medium;Comprehension

Question 26

What is jargon? Jargon is the language of specialized terms used by a group or profession.It is common shorthand among experts and if used sensibly can be a quick and efficient way of communicating.Medium;Knowledge

Question 27

The study of meaning in communication is _______________.

Question 28

According to your text,the criteria that individuals may use when deciding whether to filter a message or pass it on includes which of the following?:

A)Past experience
B)Immediate situational circumstances
C)Knowing speakers motivation
D)Hierarchy in the organization

Question 29

The personal filtering of what we see and hear so as to suit our own needs is called _______________.

Question 30

What is "lack of source familiarity or credibility"?

Question 31

______________ is defined as giving full attention to what other people are saying,taking time to understand the points being made.

Question 32

______________ plays a major role in active listening.

Question 33

What are the consequences of poor listening?

Question 34

How does Starbucks put better listening to work in pursuit of better profits? To teach its employees to listen,Starbucks created a code that helps employees taking orders hear the size,flavor and use of milk or decaf coffee.The person making the drink echoes the order aloud.Medium;Knowledge

Question 35

The receiver can enhance the probability of effective communication by engaging in:

A)The communication process
B)Active listening
C)Exercising silence
D)Listening to the sender's message

Question 36

What is biased language?

Question 37

Managers listen up to how much of each day?

A)15%
B)30%
C)55%
D)70%

Question 38

Filtering,selective perception,information overload,and gender differences are examples of _________________ to effective communication.

Question 39

As you're listening,pay attention to the sender's body language for additional cues about how they're feeling.

Question 40

GBS,SOX,BPTS and BPO are examples of:

A)Jargon
B)Semantics
C)Company initials
D)Bangalore tiger

Question 41

In business,the style and duration of eye contact that are considered appropriate is the same across cultures.

Question 42

In contrast to verbal communications,______________ business communications are printed messages.

Question 43

Discussions where not only the stakes are high,but also where opinions vary,and emotions run strong are ______________ conversations.

Question 44

Our _____________ relative to a chair or another person is another powerful silent messenger that conveys interest,aloofness,professionalism,or lack thereof.

Question 45

Flitting eyes and pursed lips convey a lack of _____________.

Question 46

The subtle repetition of the other person's posture conveys that we are _____________.

Question 47

A voicemail is an oral message that is synchronous.

Question 48

In the Far East,it is considered polite for a woman to shake a man's hand.False: In the Far East,it is considered impolite for a woman to shake a man's hand.Medium;Knowledge

Question 49

The impact of facial expressions in conversation is instantaneous.

Question 50

The advantages of verbal communication include all of the following EXCEPT:

A)Immediate feedback
B)Best for conveying emotions
C)Involve storytelling and crucial conversations
D)Proxemics that occur naturally

Question 51

In interview situations,experts advise not mirroring an interviewer's tendency to lean in and settle back in his/her seat.

Question 52

Which of the following is not a type of communication described in your text:

A)Verbal
B)Written
C)Intuitive
D)Nonverbal

Question 53

In the United States,looking someone in the eye for about a second is considered a sign of trustworthiness.

Question 54

Written communication is often asynchronous.

Question 55

Research shows that _______ percent of in-person communication comes from nonverbal cues like facial expressions,body stance,and tone of voice.

Question 56

________________ communication in business takes place over the phone or in person.

Question 57

Stories can serve to reinforce and perpetuate an organization's culture,which is part of the POLC function of :

A)Planning
B)Organizing
C)Leading
D)Controlling

Question 58

In Mexico,when doing business,men may find themselves being grasped on the arm by another man.

Question 59

According to one study,what percent of a receiver's comprehension of a message is based on the sender's actual words?

A)3%
B)5%
C)7%
D)10%

Question 60

Verbal communication is colored by which of the following?:

A)Management expereince
B)Eye contact
C)Clothing
D)Hairstyle

Question 61

The most popular medium of communication worldwide is:

A)Voice
B)E-mail
C)Written
D)Nonverbal

Question 62

Oral communication makes more sense when the sender is in which of the following situations?:

A)Conveys a sensitive or emotion message
B)Immediate feedback is not needed
C)A permanent record of the conversation is needed
D)The message is complicated

Question 63

When the message is emotional,the sender should use what form of communication:

A)Verbal
B)Written
C)Nonverbal
D)E-mail

Question 64

The average public speaker communicates at a speed of about:

A)100 words per minute
B)125 words per minute
C)150 words per minute
D)175 words per minute

Question 65

According to the text,what are some tips on writing well in business? Thomas Jefferson summed up the rules of writing well with this idea: don't use two words when one will do.One of the oldest myths in business is that writing more will make us sound more important;in fact,the opposite is true.Leaders who can communicate simply and clearly project a stronger image than those who write a lot but say nothing.Medium;Knowledge

Question 66

Information-rich channels convey more verbal information.

Question 67

E-mail is a medium-rich channel.

Question 68

Anthropologist Edward Hall coined the term ____________ to denote the different kinds of distance that occur between people.

Question 69

Research shows that lateral communication done between peers can influence important organizational outcomes such as turnover.

Question 70

Emoticons have a place in business communication with rules.

Question 71

Which of the following is not an example of a medium rich communication channel?:

A)Handheld devices
B)Blogs
C)Written letters and memos
D)Legal documents

Question 72

Product placements in videos,movies,and games are other ways that advertisers strive to reach receivers with filter messages.

Question 73

E-mail readers pick up on sarcasm and other tonal aspects of writing.False: E-mail readers don't pick up on sarcasm and other tonal aspects of writing.Medium;Knowledge

Question 74

The medium used to communicate a message affects how accurately the message will be received.

Question 75

Research shows that effective managers tend to use more information-rich communication channels than less effective managers.

Question 76

The popularity of companies having official Blogs is sliding.False: The popularity of companies with official Blogs is growing.Medium;Knowledge

Question 77

How can we send a silent message without saying a word? A change in facial expression can change our emotional state.Research shows that when individuals are lying,they are more likely to blink more frequently,shift their legs or feet,and shrug more often.Medium;Knowledge

Question 78

E-mail is the most popular medium of communication worldwide.False: E-mail is the second most popular medium of communication worldwide.Medium;Knowledge

Question 79

Oral communication is an inherently flawed medium for conveying specific facts.

Question 80

Communication within an organization flows:

A)Upward
B)Downward
C)Lateral
D)Many directions