Deck 8: Organizational Culture

Question 1

Artifacts reflecting values of an organization include

A)Mission statements
B)An office layout that includes open spaces
C)Shared principles
D)Executive suites

Answer 1

B

Question 2

Organizational culture is not a relatively new concept.

Answer 2

False
Organizational culture is a relatively new concept.

Question 3

_____________ are shared principles,standards,and goals.

Answer 3

Values

Question 4

Worldwide business leaders identified corporate culture to be second to corporate strategy for business success.

Question 5

Looking at tangible aspects of an organization is likely to give a full picture of the organization.

Question 6

Leaders of successful businesses are quick to attribute their company's success to their organization's culture.

Question 7

Organizational culture has a strong influence on employee behavior but not on organizational performance.False: Organizational culture has a strong influence on employee behavior as well as organizational performance.Medium;Comprehension

Question 8

Having the "right" culture may be a competitive advantage for an organization in the following ways EXCEPT:

A)Lead to performance difficulties
B)Present a roadblock for hiring the right employees
C)May be responsible for organizational failure
D)May act as a barrier preventing the company from changing and taking risks

Question 9

Shared values,or _____________ within the organization,may be related to increased performance.

Question 10

_________________ refers to a system of shared assumptions,values,and beliefs that show people what is appropriate and inappropriate behavior.

Question 11

Researchers did not find a relationship between organizational cultures and company performance with respect to the following indicators

A)Stock conditions
B)Revenues
C)Sales volume
D)Market share

Question 12

The _____________ function involves creating and implementing organizational design decisions.

Question 13

It is important to have a culture that fits with the demands of the company's ________________.

Question 14

Peters and Waterman's best-selling book In Search of Excellence made the argument that company success could be attributed to an organization culture that included the following EXCEPT:

A)Decisive
B)Customer-oriented
C)Empowering
D)Invisible

Question 15

It has been argued that organizations that have a rare and hard to imitate ____________ enjoy a competitive advantage.

Question 16

The ability to understand and influence organizational culture is an important item for managers to have in their toolkit when they are carrying out their controlling P-O-L-C function as well as their organizing function.

Question 17

Of the three levels of organizational culture,_________________ are taken for granted,and reflect beliefs about human nature and reality.

Question 18

The values and assumptions that shape the organization's culture can be uncovered by observing all of the following EXCEPT:

A)How employees interact
B)Employee beliefs and perceptions regarding what is right and appropriate behavior
C)The choice employees make
D)The stakeholders involved in the organization

Question 19

Organizational culture is related to the POLC function of:

A)Planning
B)Organizing
C)Leading
D)Controlling

Question 20

Culture is by and large ___________ to individuals just like the sea is invisible to the fish swimming in it.

Question 21

It is more common to see rewards tied to performance indicators as opposed to seniority or loyalty in companies whose cultures are:

A)Aggressive
B)Innovative
C)Outcome-oriented
D)Team-oriented

Question 22

Why does organizational culture matter? An organization's culture may be one of its strongest assets,or its biggest liability.In fact,it has been argued that organizations that have a rare and hard to imitate culture enjoy a competitive advantage.Medium;Knowledge

Question 23

The OCP framework describes _____________ cultures as those that emphasize achievement,results,and action as important values.

Question 24

Countercultures are often shaped around a charismatic leader.

Question 25

Companies with an innovative culture are characterized by all of the following EXCEPT:

A)Smaller organization
B)Flat hierarchy
C)No use for titles
D)Status distinctions tend to be downplayed

Question 26

According to the OCP framework,companies that have an ________________ culture are flexible,adaptable,and experiment with new ideas.

Question 27

In 2005,the company ____________ implemented a Results Oriented Work Environment program that allows employees to work anywhere and any time.

Question 28

Aggressive cultures tend to value corporate social responsibility.

Question 29

One limitation of a strong culture is the difficulty in sharing a strong culture.False: One limitation of a strong culture is the difficulty in changing a strong culture.Medium;Comprehension

Question 30

Companies with detail-oriented culture give a competitive advantage to companies in the hospitality industry by helping them differentiate themselves from others.

Question 31

Organizational culture profile is represented by

A)Innovative
B)Outcome-oriented
C)Stable
D)All of the above

Question 32

Cultures that emerge within different departments,branches,or geographic locations are called:

A)Subcultures
B)Countercultures
C)Stable cultures
D)Bureaucratic cultures

Question 33

Companies that have stable cultures value fairness,supportiveness,and respect toward individual rights.

Question 34

Companies with ______________ cultures value competitiveness and outperforming competitors.

Question 35

Microsoft is often identified as a company with an _____________ culture.

Question 36

OCP is an acronym for __________________.

Question 37

What are the three levels of organization culture? At the deepest level,below our awareness,lie basic assumptions.At the second level,values exist.Finally at the surface we have artifacts or visible,tangible aspects of organizational culture.Medium;Knowledge

Question 38

Identifying a set of values that might be used to describe an organization's culture helps us identify,measure,and manage culture more effectively.

Question 39

At the surface we have visible,tangible aspects of organizational culture called ______________.

Question 40

Starbucks is an example of a people-oriented culture.

Question 41

Defined as shared values and beliefs that are in direct opposition to the values of the broader organizational culture,________________ is often shaped around a charismatic leader.

Question 42

A _____________ culture may act as an asset or liability for the organization depending on the types of values that are shared.

Question 43

A mission statement serves an important function for organizations as part of the POLC function:

A)Planning
B)Organizing
C)Leading
D)Controlling

Question 44

What is Gore-tex's unique culture? Gore-tex consistently manages to innovate and capture the majority of market share in large part due to its unique culture.Employees do not have bosses in the traditional sense,and risk taking is encouraged by celebrating failures as well as successes.Medium;Knowledge

Question 45

Do organizations have a single culture? In reality there might be multiple cultures within the organization.For example,people working on the sales floor may experience a different culture from that experienced by people working in the warehouse.Medium;Comprehension

Question 46

Organizational culture will act as a self-defending organism where intrusive elements are kept out.

Question 47

Southwest Airlines prides itself for hiring employees based on specific job-related skills,rather than on personality and attitude.

Question 48

A mission statement does not provide insights into the company culture.False: A mission statement may provide insights into the company culture.Medium;Knowledge

Question 49

_____________cultures hold employees as well as managers accountable for success and utilize systems that reward employee and group output.

Question 50

Leaders are instrumental in creating and changing an organization's culture.

Question 51

What are two reasons Starbucks is considered a people-oriented culture organization?

Question 52

The process through which new employees learn the attitudes,knowledge,skills,and behaviors required to function effectively within an organization is called ________________.

Question 53

The primary reason managers who start a new job fail,or either voluntarily leave or are fired,report not being able to:

A)Form effective relationship with colleagues
B)The company did not have a systematic approach to onboarding
C)Did not seek feedback
D)Did not gain understanding of whether their behavior fit with the company culture.

Question 54

What is ROWE? ROWE is an acronym for Results Oriented Work Environment program implemented by Best Buy that allows employees to work anywhere and any time.Medium;Knowledge

Question 55

A company which has a policy such as "all pricing decisions of merchandise will be made at corporate headquarters" is likely to have a culture that is:

A)Aggressive
B)Centralized
C)Outcome-oriented
D)Detail-oriented

Question 56

Organizations with a ______________ culture are characterized in the OCP framework as emphasizing precision and paying attention to details.

Question 57

In an organization in which high-level managers make the effort to involve others in decision making and seek opinions of others,corporate culture tends to be:

A)More supportive and people-oriented
B)Competitive and performance-oriented
C)People or team-oriented
D)Outcome-oriented and competitive

Question 58

When leaders motivate employees through inspiration,corporate culture tends to be:

A)More supportive and people-oriented
B)Competitive and performance-oriented
C)People or team-oriented
D)Outcome-oriented and competitive

Question 59

An observer may find out about a company's culture by examining its rules and policies.

Question 60

Industry characteristics and demands act as a force to create similarities among organizational cultures.

Question 61

What is ASA? ASA is an acronym for attraction-selection-attrition and is a process through which organizational culture is maintained.First,employees are attracted to organizations where they will fit.The second component of the ASA framework,selection,prevents candidates from getting in.Attrition refers to the natural process where the candidates who do not fit in will leave the company.Medium;Knowledge

Question 62

The second component of the ASA framework is _________________.

Question 63

Research indicates that __________________ misfit is one of the important reasons for employee turnover.

Question 64

A statement of purpose describing who the company is and what they do is an _________________.

Question 65

How do reward systems make a difference in company culture?

Question 66

Leaders shape _________________ by their reactions to the actions of others around them.

Question 67

How do you find out about a company's culture? Culture influences the way members of the organization think,behave,and interact with one another.Thus,one way of finding out about a company's culture is by observing employees or interviewing them.Five ways in which culture shows itself to observers and employees are mission,rituals,rules and policies,physical lay-out,and stories and language.Medium;Knowledge

Question 68

Companies often have their own acronyms and buzzwords called business ______________.

Question 69

Part of the leader's influence over culture is through _________________.

Question 70

_______________ refer to repetitive activities within an organization that have symbolic meaning.

Question 71

Relationship building or __________________ is another important behavior new employees may demonstrate.

Question 72

What is the difference between computer-generated orientation and formal-orientation programs? Research shows that formal orientation programs are helpful in teaching employees about the goals and history of the company,as well as communicating the power structure.However,these benefits may not be realized to the same extent in computer-based orientations.In fact,compared to those taking part in a regular,face-to-face orientation,those undergoing a computer-based orientation were shown to have lower understanding of their job and the company,indicating that different formats or orientations may not substitute for each other.Medium;Knowledge

Question 73

Organizational culture is maintained through a process known as ______________.

Question 74

There is a direct correspondence between the leader's style and an organization's ______________.

Question 75

How does the Ritz Carlton view orientation programs? Ritz Carlton,the company ranked number 1 in Training magazine's 2007 Top 125 list,uses a very systematic approach to employee orientation and views orientation as the key to retention.In the two-day classroom orientation,employees spend time with management,dine in the hotel's finest restaurant,and witness the attention to customer service detail first hand.Later,in their twenty-first day they are tested on the company's service standards and are certified.Medium;Knowledge

Question 76

__________________ are trusted people who provide employees with advice and support regarding career-related matters.

Question 77

Through rules and policies,the controlling function affects the organization's culture,which is a facet of ______________,a component of the P-O-L-C framework

Question 78

______________ refers to the natural process where the candidates who do not fit in will leave the company.

Question 79

A company's _____________,particularly during its early years,is inevitably tied to the personality,background,and values of its founder or founders,as well as their vision for the future of the organization.

Question 80

One of the most important ways in which organizations can help new employees adjust to a company and a new job is through _________________,namely supervisors,coworkers,and mentors.