Deck 4: Developing Mission, Vision, and Values

Question 1

Those stakeholders most often emphasized in mission statements are:

A)Customers and employees
B)Government and communities
C)Employees and society
D)Investors and the government

Answer 1

A

Question 2

Organizational design is used to match the form of the organization as closely as possible to the vision of the organization.False: Organizational design is used to match the form of the organization as closely as possible to the purposes the organization seeks to achieve.Medium;Comprehension

Answer 2

False
Organizational design is used to match the form of the organization as closely as possible to the purposes the organization seeks to achieve.

Question 3

Mission and vision communicate the organization's values and purpose.

Answer 3

True

Question 4

Customers,employees,and investors are the stakeholders most often emphasized in the mission statements.

Question 5

One criterion of a good strategy is how well it helps the firm achieve its ____________.

Question 6

The Starbucks mission statement describes guiding principles and the organization's:

A)Corporate structure
B)Values
C)Employee and customer focus
D)Corporate social responsibility statement

Question 7

Firms with clearly communicated,widely understood and collectively shared mission and vision have been shown:

A)To create and advance technology
B)Embrace diversity
C)Perform better than those without them
D)Employ a smarter workforce

Question 8

The best vision statements create harmony with regard to the status quo.

Question 9

Strategy unifies the intent of the organization and focuses members toward actions designed to accomplish desired outcomes.

Question 10

Mission and vision play a prominent role in the planning facet of the P-O-L-C framework.

Question 11

A ____________ is a future-oriented declaration of the organization's purpose and aspirations.

Question 12

The strategy is how the firm aims to realize its ____________ and ___________.

Question 13

Sometimes mission statements also include a summation of the firm's values.

Question 14

____________ and ___________ are statements from the organization that answer questions about 'who we are,what do we value,and where we're going.'

Question 15

Strategy encourages actions that support the culture of the organization.

Question 16

A ____________ communicates the organization's reason for being,and how it aims to serve its key stakeholders.

Question 17

Mission and vision both relate to an organization's purpose and are typically communicated orally.

Question 18

Mission and vision provide a high-level guide whose _________ provides a specific guide to the goals and objectives showing success or failure.

Question 19

What is the difference between a vision statement and a mission statement? The mission statement lays out the organization's purpose for being,and the vision then says,based on that purpose,this is what we want to become.Medium;Comprehension

Question 20

The strategy should flow directly from the mission,since the strategy is intended to achieve the mission and satisfy the organization's vision.

Question 21

Organization structure defines the formal relationship among people and specifies their ___________ and _____________.

Question 22

Executive leaders do not play a large role in defining organizational culture.

Question 23

________________ govern the organization through guidelines,procedures,and policies.

Question 24

The culture of an organization is very difficult to change.

Question 25

Good vision statements need to create some dissonance with the status quo of an organization.

Question 26

According to the principles of visionary leadership,the essentials for successful revolution include all EXCEPT:

A)Physical systems
B)Cultural systems
C)Organizational systems
D)Behavioral systems

Question 27

Controlling consists of the following steps EXCEPT:

A)Write a mission and vision statement
B)Establish performance standards
C)Compare actual performance against standards
D)Take corrective action

Question 28

______________ is the function of management that involves developing an organizational structure and allocating human resources to ensure the accomplishment of objectives.

Question 29

CEOs are the ones who help diffuse the revolutionary philosophy of an organization.

Question 30

If management is seeking to change vision and mission statements,their ability to change the organization's culture to support those new directions is impossible to achieve.False: If management is seeking to change vision and mission statements,their ability to change the organization's culture to support those new directions is difficult or at least slow to achieve.Medium;Knowledge

Question 31

_______________ is the workplace environment formulated from the interaction of the employees in the workplace.

Question 32

Organizations that successfully align human resources management with mission and vision accomplishment do so by integrating SHRM into the organizing process.

Question 33

_________________ is the formal,guided process for integrating the people,information,and technology of an organization.

Question 34

One criterion of a good strategy is how well it helps the firm achieve its ____________.

Question 35

_____________ involves influencing others toward the attainment of organizational objectives.

Question 36

Goals and objectives that flow from your mission and vision provide a basis for assessing actual versus desired feedback.False: Goals and objectives that flow from your mission and vision provide a basis for assessing actual versus desired performance.Medium;Knowledge

Question 37

Organizational culture is defined by all of the following EXCEPT:

A)Life experiences of the employees
B)Strengths and weakness of the staff
C)Organizational mission and vision statements
D)Education of the employees

Question 38

______________ involves ensuring that performance does not deviate from standards.

Question 39

Human resources management alignment means:

A)To integrate employees with goals,mission and vision
B)To integrate HR with the culture of the organization
C)To integrate decisions about people with decisions about the results of an organization
D)Integrate management and employee performance goals

Question 40

Social networks are often referred to as:

A)The invisible organization
B)Important to organizational culture
C)NIH
D)Important to the mission and vision of the organization

Question 41

Imagination and improvement emphasize different approaches to creativity.

Question 42

The number of people who participate in a nominal group technique is generally:

A)1-5 participants
B)3-8 participants
C)6-10 participants
D)8-14 participants

Question 43

Lateral thinking can generate completely new concepts and ideas,and brilliant improvements to existing systems.

Question 44

____________________ reflects the aim of integrating the organization's human capital into the mission and vision.

Question 45

The supplies needed for nominal group technique includes all EXCEPT:

A)Flip chart
B)Masking tape
C)3x5 cards for each participant
D)A computer

Question 46

All of the following describe Lateral EXCEPT:

A)Changing patterns and perceptions
B)Not necessary for creativity but helpful
C)Draws on the right side of our brains
D)About ideas that may not be obtainable by using only traditional step-by-step logic

Question 47

A ______________ actually serves to predict where the firm is going in terms of performance.

Question 48

__________ is the power or ability to invent,and is the essence of innovation and progress in business.

Question 49

NGT requires extensive preparation and supplies.

Question 50

What fundamental part of its vision did Proctor & Gamble change in 2000?

Question 51

Creativity and passion can influence the organization's strategy.

Question 52

How did Johnsonville Sausage dramatically improve its fortunes under CEO Ralph Stayer?

Question 53

Consciously creating an environment where passion is both encouraged and developed starts at the top through the communication of mission and vision.

Question 54

What is the sociological phenomenon "Not Invented Here"?

Question 55

In business,_____________ refers to an intense,driving,or overmastering feeling or conviction.

Question 56

Social networks deliver what three unique advantages to organizations?

Question 57

In nominal group technique,participants interact as they would in other group processes.

Question 58

An engaged employee is a person who is fully involved in and enthusiastic about his or her work.

Question 59

How does Disney use the open internal network with the Pixar division?

Question 60

Which of the following are creativity tools:

A)SCAMPER
B)Programmed thinking
C)Passion
D)Intuition

Question 61

Managers develop mission and vision statements not only to clarify the organization's larger purpose,but to meet or exceed the needs of its key stakeholders.

Question 62

The type of creativity fostered from the desire to be highly competitive is ________________.

Question 63

The type of creativity characterized by new ideas and breakthroughs is ______________.

Question 64

______________,as viewed in business,refers to intense,driving,or overmastering feelings or convictions.

Question 65

_______________ is a method of facilitating a group of people to produce a large number of ideas in a relatively short period of time.

Question 66

______________ is a checklist tool that helps you to think of changes you can make to an existing marketplace to create a new product,service or both.

Question 67

What is SCAMPER? SCAMPER is a checklist tool that helps you to think of changes you can make to an existing marketplace to create a new product,service,or both.You can use these changes wither as direct suggestions or as starting points for lateral thinking.Medium;Knowledge

Question 68

How is passion relevant to vision in business?

Question 69

What is DeGraf and Lawrence's view of characteristics and types of creativity?

Question 70

____________ is a very deliberate approach to creativity that concerns a vision of sustainability.

Question 71

What is an example of the investment type of creativity the text discusses? The battle for U.S.market share between Miller and Busch beer is an example of investment creativity type.Miller was relentless in attacking the quality of Busch products through its advertisements,and at the same time launched a myriad number of new products to take business from Busch's markets.Medium;Comprehension

Question 72

What is the example of incubation as described by Whetten and Cameron on Gandhi? Gandhi was probably the only person in modern history who has single-handedly stopped a war.By mobilizing people to march to the sea to make salt,or to burn passes that demarcated ethnic group status,Gandhi was able to engender creative outcomes that had not been considered possible.Medium;Comprehension

Question 73

_______________ is often called left-brained thinking.

Question 74

__________ is a type of creativity associated with speed-being first and being fast.

Question 75

______________ is a concept that is generally viewed as managing discretionary effort,that is,when employees have choices they will act in a way that further their organization's interests.

Question 76

One key stakeholder group might be composed of the CEO and members of the top-management team.

Question 77

Describe the nominal group technique.NGT is a method of facilitating a group of people to produce a large number of ideas in a relatively short period of time.A question is posed to the group.Individually and silently,each participant writes down his/her ideas.In round-robin fashion,each member supplies an idea until all ideas are shared.Easy;Knowledge

Question 78

________________ draws on the right side of our brains and is about changing patterns and perceptions.

Question 79

What are two great examples of taking an existing idea and making it better? Two great examples are McDonald's and Toyota.McDonald's founder had the idea of creating quality cooking standards for the preparation of tasty burgers and fries.Similarly,Toyota has used the refinement of its auto making and auto assembly processes to be one of the largest and most successful car makers in the world.Easy;Knowledge

Question 80

What is an example of the imagination type of creativity,characterized by new ideas and breakthroughs?