Deck 2: Job Performance

Question 1

Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment.

Answer 1

True

Question 2

Job performance is formally defined as the value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment.

Answer 2

True

Question 3

Organizational citizenship behaviors benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it.

Answer 3

True

Question 4

Citizenship behavior is defined as voluntary employee activities that may or may not be rewarded.

Question 5

The first step in conducting a job analysis is to generate a list of all the activities involved in a job.

Question 6

Task performance includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

Question 7

Boosterism involves speaking up and offering constructive suggestions for change.

Question 8

Sportsmanship involves maintaining a good attitude with coworkers, even when they've done something annoying or when the unit is going through tough times.

Question 9

Interpersonal citizenship behavior is not important when employees work in small groups or teams.

Question 10

Routine task performance involves employee responses to task demands that are novel, unusual, or, at the very least, unpredictable.

Question 11

Creative ideas that are not implemented do not count towards positive job performance.

Question 12

Adaptive task performance involves employee responses to task demands that are novel, unusual, or, at the very least, unpredictable.

Question 13

Evaluating an employee's performance based on results alone gives an accurate picture of which employees are worth more to the organization.

Question 14

O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

Question 15

Property deviance refers to behaviors that harm the organization's assets and possessions.

Question 16

Courtesy refers to keeping coworkers informed about matters that are relevant to them.

Question 17

Counterproductive behavior is defined as employee behaviors that unintentionally hinder organizational goal accomplishment.

Question 18

Creative task performance is the degree to which individuals develop ideas or physical outcomes that are both novel and useful.

Question 19

Creative task performance is an expected behavior limited to jobs such as artist and inventor.

Question 20

The O*NET is an online government database that describes the results of task performance behaviors that must be reported by firms to the government on an annual basis.

Question 21

Feedback from BARS can help an employee develop and improve over time.

Question 22

There is a positive correlation between task performance and counterproductive behavior.

Question 23

Service work contexts place a greater premium on high levels of citizenship behavior and low levels of counterproductive behavior.

Question 24

Social networking sites and their applications can be used to monitor employee performance.

Question 25

Personal aggression is defined as hostile verbal and physical actions directed toward other employees.

Question 26

Substance abuse is a form of political deviance.

Question 27

Forced ranking systems can force managers to give bad evaluations to good performers.

Question 28

Sometimes the best task performers are also the employees who engage in counterproductive behavior.

Question 29

The MBO approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors.

Question 30

In addition to being more cognitive, knowledge work tends to be more structured and static in nature.

Question 31

There is a very low level of bias in a 360-degree rating system when participants believe the information will be used for compensation, rather than for skill development.

Question 32

A company that tells managers that only 10% of their subordinates can receive excellent performance ratings anf an additional 12% must receive unacceptable rankings is using a percentage ranking system.

Question 33

Political deviance refers to behaviors that intentionally harm the organization's assets and possessions.

Question 34

Service work involves direct verbal or physical interactions with customers.

Question 35

Very few 360-degree feedback systems ask the employee to provide ratings of his/her own performance.

Question 36

Gossiping represents communication that is rude, impolite, discourteous, and lacking in good manners.

Question 37

People who engage in one form of counterproductive behavior do not usually engage in other forms.

Question 38

Wasting resources is the most common form of production deviance.

Question 39

BARS emphasizes the results of job performance as much as it does the performance behaviors themselves.

Question 40

Despite its popularity, 360-degree feedback is not well suited for developing employee talent.

Question 41

Adaptability involves all of the following EXCEPT:

A)handling work stress.
B)solving problems creatively.
C)handling emergencies.
D)performing daily routine work.
E)responding to unpredictable demands.

Question 42

Which of the following behaviors benefits coworkers and colleagues and involves assisting, supporting, and developing other organizational members in a way that goes beyond normal job expectations?

A)Intrapersonal citizenship behavior
B)Interpersonal citizenship behavior
C)Organizational citizenship behavior
D)Production citizenship behavior
E)Political citizenship behavior

Question 43

Citizenship behaviors can be divided into the two main categories of:

A)intrapersonal and organizational.
B)interpersonal and intrapersonal.
C)organizational and political.
D)interpersonal and political.
E)interpersonal and organizational.

Question 44

_____ includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

A)Task performance
B)Citizenship behavior
C)Counterproductive behavior
D)Job orientation
E)Organizational commitment

Question 45

The value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment is known as _____.

A)task identity
B)task orientation
C)job satisfaction
D)job performance
E)organizational commitment

Question 46

When a manager evaluated how much time a coach spends with the team, the coach's ethical impact on team member behaviors, and the clarity of the coach's explanations of new plays, the manager is assessing the coach's ______.

A)job performance
B)team commitment
C)organizational commitment
D)productivity
E)leadership

Question 47

For a kindergarten teacher, assisting her students out of a smoke-filled elementary school is an example of _____.

A)citizenship behavior
B)routine task performance
C)job dissonance
D)counterproductive behavior
E)adaptive task performance

Question 48

Charles finds an advertisement for an accountant's position at a local office.The advertisement mentions preparing, examining, and analyzing accounting records for accuracy and completeness as job responsibilities of the accountant's position.These job descriptions typically refer to:

A)comprehension skills.
B)task performance.
C)counterproductive behavior.
D)citizenship behaviors.
E)organizational commitment.

Question 49

The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as _____.

A)job orientation
B)citizenship behavior
C)organizational commitment
D)task performance
E)counterproductive behavior

Question 50

_____ involves well-known responses to normal job demands that occur in a predictable way.

A)Job enhancement
B)Adaptive task performance
C)Counterproductive behavior
D)Routine task performance
E)Citizenship behavior

Question 51

_____ is defined as voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.

A)Creative task performance
B)Adaptive task performance
C)Counterproductive behavior
D)Citizenship behavior
E)Routine task performance

Question 52

Managers know what behaviors to emphasize in training programs and to assess when doing performance evaluations by referring to a ______.

A)job analysis
B)performance contract
C)cultural evaluation
D)organizational chart
E)structural analysis

Question 53

Paul, a ticket collector, performs his duty robotically every day.This refers to: _____.

A)sportsmanship
B)adaptive task performance
C)routine task performance
D)counterproductive behavior
E)citizenship behavior

Question 54

Which of the following statements about the O*NET is false?

A)It captures the "numerous small decisions" that separate the most effective organizations from their competitors.
B)It is an online database.
C)It is involved in figuring out the important tasks for a given job.
D)It includes the characteristics of most jobs in terms of tasks.
E)It includes the required knowledge, skills, and abilities to perform a task.

Question 55

_____ involves employee responses to job demands that are novel, unusual, or unpredictable.

A)Job dissonance
B)Adaptive task performance
C)Counterproductive behavior
D)Routine task performance
E)Citizenship behavior

Question 56

Which of the following statements concerning job analysis is incorrect?

A)The first step in job analysis is to generate a list of all job activities.
B)A subject matter expert is consulted regarding the frequency and importance of all job activities.
C)A list of all job activities is generated using various sources of data such as surveys, employee interviews, and observations.
D)Activities with the lowest ratings are used to define job responsibilities.
E)Job analysis is used by many organizations to identify task performance behaviors.

Question 57

Riya has become famous creating new styles in women's formal wear.Her assistants copy the patterns created by her, cut cloth pieces and sew them into garments that look like her creations.The work done by Riya is a type of _____ whereas the work done by her assistants is a type of _____.

A)routine task performance; creative task performance
B)creative task performance; counterproductive behavior
C)citizenship behavior; counterproductive behavior
D)counterproductive behavior; creative task performance
E)creative task performance; routine task performance

Question 58

Which of the following behaviors involved in adaptability deals with anticipating change in the work demands and searching for and participating in assignments or training to prepare for these changes?

A)Handling work stress
B)Solving problems creatively
C)Dealing with uncertain and unpredictable work situations
D)Learning work tasks, technologies, and work situations
E)Demonstrating interpersonal adaptability

Question 59

The electronic database used to identify the set of behaviors needed to define task performance is known as the:

A)behaviorally anchored ratings scale network.
B)employment analysis network.
C)occupational information network.
D)task performance analysis network.
E)job responsibilities network.

Question 60

Sandy works in a factory where employees are expected to complete 14 widgets each hour.The managers are very strict and frequently check to make sure employees are actually completing at least this base number of widgets each hour.The employees are being assessed on their ______.

A)routine task performance
B)pacing
C)interpretive task performance
D)work ability
E)creative task performance

Question 61

Which of the following is a serious organizational counterproductive behavior?

A)Incivility
B)Wasting resources
C)Gossiping
D)Sabotage
E)Substance abuse

Question 62

Some people react to bad rules or policies by constructively trying to change them, instead of passively complaining about them.This positive characteristic refers to:

A)helping.
B)sportsmanship.
C)voice.
D)civic virtue.
E)boosterism.

Question 63

Interpersonal citizenship behaviors consist of all the following EXCEPT:

A)helping.
B)courtesy.
C)sportsmanship.
D)boosterism.
E)respect for others.

Question 64

Natalie, Rose, and Charlet are three dental hygienists who work for Dr.Doris at Healthy White.All three hygienists perform almost the same tasks every day.On an average, they see 12 people every day for regular teeth cleaning which involves cleaning, flossing, rinsing, and a normal checkup.Dr.Doris, on the other hand, has quite an unpredictable job.She has to respond to all types of teeth-related emergencies including surgeries.All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr.Doris.Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present.She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White.Rose and Charlet, on the other hand, can be described as the unofficial publicists of Healthy White.They always represent the clinic in a very positive way away from work.Dr.Doris couldn't be happier to have such wonderful people working with her.Natalie, Rose, and Charlet contribute most directly to the business goals of the Healthy White clinic through their:

A)creative task performance and interpersonal citizenship behaviors.
B)routine task performance and organizational and interpersonal citizenship behaviors.
C)interpersonal task performance and counterproductive behaviors
D)intrapersonal task performance and intrapersonal citizenship behaviors.
E)adaptive task performance and creative citizenship behaviors.

Question 65

Charlet, Rose, and Natalie are three dental hygienists who work for Dr.Doris at Healthy White.All three hygienists perform almost the same tasks every day.On an average, they see 12 people every day for regular teeth cleaning which involves cleaning, flossing, rinsing, and a normal checkup.Dr.Doris, on the other hand, has quite an unpredictable job.She has to respond to all types of teeth-related emergencies including surgeries.All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr.Doris.Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present.She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White.Rose and Charlet, on the other hand, can be described as the unofficial publicists of Healthy White.They always represent the clinic in a very positive way away from work.Dr.Doris couldn't be happier to have such wonderful people working with her.Which of the following citizenship behaviors does Charlet exhibit?

A)Voice
B)Feminism
C)Civic virtue
D)Boosterism
E)Political deviance

Question 66

Which of the following is false about interpersonal behavior?

A)A team whose members have good interpersonal behavior is likely to have a positive team atmosphere.
B)Interpersonal behavior is most important when employees work in small groups.
C)Interpersonal behavior is most important when employees work in large groups.
D)Behaviors that commonly fall under the "teamwork" heading are examples of interpersonal behavior.
E)Team members with good interpersonal behavior tend to work toward achieving common goals.

Question 67

Which of the following behaviors is a type of minor interpersonal counterproductive behavior?

A)Sabotage
B)Harassment
C)Incivility
D)Substance abuse
E)Theft

Question 68

Which of the following is a minor organizational counterproductive behavior?

A)Sabotage
B)Harassment
C)Incivility
D)Gossiping
E)Wasting resources

Question 69

Terry works doing oil changes and is sick and tired of rude customers.Terry decides to purposely use the wrong type of oil for the next rude customer knowing that it will harm the customer's engine in the long run but won't be traceable or noticed immediately.Terry is considering sabotaging the next rude customer's care, a form of ______.

A)counterproductive behavior
B)citizenship behavior
C)creative property deviance
D)collateral theft
E)production deviance

Question 70

Which of the following is an organizational citizenship behavior?

A)Civic virtue
B)Courtesy
C)Representing self-interests in a positive way to the public
D)Sportsmanship
E)Behaviors that benefit employees with excess workloads

Question 71

Charlet, Natalie, and Rose are three dental hygienists who work for Dr.Doris at Healthy White.All three hygienists perform almost the same tasks every day.On an average, they see 12 people every day for regular teeth cleaning which involves cleaning, flossing, rinsing, and a normal checkup.Dr.Doris, on the other hand, has quite an unpredictable job.She has to respond to all types of teeth-related emergencies including surgeries.All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr.Doris.Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present.She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White.Rose and Charlet, on the other hand, can be described as the unofficial publicists of Healthy White.They always represent the clinic in a very positive way away from work.Dr.Doris couldn't be happier to have such wonderful people working with her.Natalie's acts of attending events on behalf of Healthy White and keeping abreast of dental regulations and business-related news during her personal time refer to:

A)counterproductive behavior.
B)boosterism.
C)civic virtue.
D)sportsmanship.
E)voicE.Natalie's acts refer to civic virtue.Civic virtue refers to participating in the company's operations at a deeper-than-normal level by attending voluntary meetings and functions, reading and keeping up with organizational announcements, and keeping abreast of business news that affects the company.

Question 72

Rose, Natalie, and Charlet are three dental hygienists who work for Dr.Doris at Healthy White.All three hygienists perform almost the same tasks every day.On an average, they see 12 people every day for regular teeth cleaning which involves cleaning, flossing, rinsing, and a normal checkup.Dr.Doris, on the other hand, has quite an unpredictable job.She has to respond to all types of teeth-related emergencies including surgeries.All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr.Doris.Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present.She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White.Rose and Charlet, on the other hand, can be described as the unofficial publicists of Healthy White.They always represent the clinic in a very positive way away from work.Dr.Doris couldn't be happier to have such wonderful people working with her.Dr.Doris contributes most directly to the business goals of the Healthy White through:

A)creative task performance.
B)routine task performance.
C)interpersonal task performance.
D)intrapersonal task performance.
E)adaptive task performancE.Adaptive task performance or "adaptability" involves employee responses to task demands that are novel, unusual, or, at the very least, unpredictable.Dr.Doris responds to emergencies and performs duties on the spot.This is termed as adaptive task performance.

Question 73

Don always maintains a good attitude with coworkers even when the department goes through tough times.Don's behavior is an example of:

A)helping.
B)courtesy.
C)sportsmanship.
D)civic virtue.
E)boosterism.

Question 74

James is a junior level manager with the Palm Green Hotels.He is also a freelance journalist for a local travel magazine.James keeps himself updated with news about his company and always features the hotel in his weekly columns.He promotes his hotel to such an extent that the number of visitors to the hotel has considerably increased.Which of the following characteristics does James portray?

A)Edginess
B)Political deviance
C)Sportsmanship
D)Civic virtue
E)Boosterism

Question 75

Natalie, Charlet, and Rose are three dental hygienists who work for Dr.Doris at Healthy White.All three hygienists perform almost the same tasks every day.On an average, they see 12 people every day for regular teeth cleaning which involves cleaning, flossing, rinsing, and a normal checkup.Dr.Doris, on the other hand, has quite an unpredictable job.She has to respond to all types of teeth-related emergencies including surgeries.All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr.Doris.Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present.She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White.Rose and Charlet, on the other hand, can be described as the unofficial publicists of Healthy White.They always represent the clinic in a very positive way away from work.Dr.Doris couldn't be happier to have such wonderful people working with her.The three hygienists interact with one another in a manner that reflects high levels of _____.

A)boosterism
B)interpersonal citizenship behavior
C)routine task performance
D)adaptive task performance
E)centralized behavior

Question 76

Interpersonal citizenship behavior includes:

A)voice.
B)civic virtue.
C)sportsmanship.
D)boosterism.
E)secrecy.

Question 77

Behaviors that intentionally harm the organization's assets and possessions are referred to as:

A)production deviance.
B)political deviance.
C)property deviance.
D)personal aggression.
E)organizational aggression.

Question 78

Employee behaviors that intentionally hinder organizational goal accomplishment are referred to as:

A)mistaken errors.
B)omissions.
C)erroneous identities.
D)counterproductive behaviors.
E)counteractive mistakes.

Question 79

Which of the following is a type of serious interpersonal counterproductive behavior?

A)Sabotage
B)Harassment
C)Incivility
D)Gossiping
E)Wasting resources

Question 80

Delux Services was celebrating its operations in over 17 countries.Linda, a junior HR assistant, was disinterested in attending this celebratory event.The senior HR managers overheard Linda asking her friends the reason for this party.Back at the office, after a review, it was found that Linda never attended any of the meetings with the local business heads.Her lack of interest and knowledge about the company would make her someone who displays _____.

A)high self-esteem
B)low civic virtue
C)"A" player characteristics
D)low self-worth
E)positive boosterism