Deck 1: What Is Organizational Behavior

Question 1

Trust, justice, and ethics capture what employees feel when thinking about their jobs and doing their day-to-day work.

Answer 1

False

Question 2

Leader power and negotiation summarize how individuals attain authority over others.

Answer 2

True

Question 3

Job satisfaction reflects employees' psychological responses to job demands that tax or exceed their capacities.

Answer 3

False

Question 4

Strategic management focuses on the product choices and industry characteristics that affect an organization's profitability.

Question 5

Like individual characteristics, group mechanisms shape satisfaction, stress, motivation, trust, and learning.

Question 6

The resource-based view suggests that a resource is more valuable when it can be imitated.

Question 7

Resources like culture, teamwork, trust, and reputation are termed "socially complex" because it is not always clear which organizations do (and do not) possess them, though it is clear how they came to develop.

Question 8

Big decisions are visible to competitors and observable by industry experts.

Question 9

Learning and decision making deal with how employees gain job knowledge and how they use that knowledge to make accurate judgments on the job.

Question 10

Much of what we know about organizational behavior is considered universal and "culture-free" showing that managing people faces the sane challenges everywhere.

Question 11

Given that good employees move from one organization to another, they do not create a resource valuable enough for creating competitive advantage.

Question 12

The integrative model of OB acknowledges that employees work in one or more work teams led by some formal leader.

Question 13

People create history, a collective pool of experience, wisdom, and knowledge that benefits the organization.

Question 14

To counter the effects of a bad product, effective management of OB can help make the product get better, incrementally, over the long term.

Question 15

The integrative model of OB presents five individual mechanisms that directly affect the individual outcomes: motivation; learning and decision making; job performance; leadership styles and behaviors; and ethics.

Question 16

The integrative model of organizational behavior suggests that individual mechanisms result in organizational and group mechanisms which, when combined with individual characteristics, lead to individual outcomes.

Question 17

According to the resource-based view of organizations, a firm's resources do not include resources related to organizational behavior, such as the knowledge, ability, and wisdom of the workforce.

Question 18

The theories and concepts found in OB are drawn from two disciplines: human resources management and strategic management.

Question 19

Job satisfaction does not have an effect on job performance and organizational commitment.

Question 20

The Container Store, a retailer based out of Texas, is considering a performance based incentive system for its employees. This is an example of motivation.

Question 21

Meta-analyses cannot form the foundation for evidence-based management.

Question 22

The integrative model of OB was designed with the Rule of One-Eighth in mind.

Question 23

It is often easy to "fix" companies that struggle with OB issues.

Question 24

Firms that do not undergo an IPO typically have shorter histories and need an infusion of cash to grow or introduce some new technology.

Question 25

Which of the following takes the theories and principles studied in OB and explores the applications of those principles in organizations?

A)Human resource management
B)Strategic management
C)Economic research
D)Operations management
E)Financial management

Question 26

According to the method of experience, people hold firmly to some belief because scientific studies have tended to replicate results using a series of samples, settings, and methods.

Question 27

The strength of a correlation can be inferred from the "compactness" of its scatterplot.

Question 28

The best way to understand correlation between two variables is to look at a scatterplot.

Question 29

Evidence-based management is a perspective that argues that scientific findings should not form the foundation for management education.

Question 30

Theory is defined as a collection of assertions-both verbal and symbolic-that specify how and why variables are related, as well as the conditions in which they should (and should not) be related.

Question 31

Analyses are written predictions that specify relationships between variables.

Question 32

Which of the following focuses on the product choices and industry characteristics that affect an organization's profitability?

A)Organizational behavior
B)Process management
C)Operations management
D)Strategic management
E)Human resource management

Question 33

The Rule of One-Eighth suggests that about 88 percent of the companies will actually do what is required to build profits by putting people first.

Question 34

A correlation describes the statistical relationship between two variables.

Question 35

Understanding correlation is important because OB questions are not "yes or no" in nature.

Question 36

_____ is a field of study devoted to understanding, explaining, and ultimately improving the attitudes and behaviors of individuals and groups in organizations.

A)Organizational behavior
B)Strategic management
C)Economic research
D)Operations management
E)Financial management

Question 37

The method of intuition suggests that people hold firmly to some belief because it seems obvious or self-evident.

Question 38

Causal inferences means establishing that one variable really does cause another.

Question 39

The method of authority suggests that people hold firmly to some belief because some respected official, agency, or source has said it is so.

Question 40

Proponents of evidence-based management argue that human resources should be transformed into a sort of R&D department for managing people.

Question 41

Which of the following individual characteristics illustrated in the integrative model of OB reflect the various traits and tendencies that describe how people act, with commonly studied traits including extraversion, conscientiousness, and collectivism?

A)Trust, justice, and ethics
B)Personality and cultural values
C)Job performance and organizational commitment
D)Learning and decision making
E)Organizational structure and organizational culture

Question 42

Which organizational mechanism illustrated by the integrative model dictates how the units within the firm link to other units?

A)Organizational culture
B)Organizational ability
C)Organization size
D)Organizational structure
E)Organizational leadership

Question 43

In the integrative model, ability, which includes cognitive abilities, emotional skills, and physical abilities, is classified as a(n) _____.

A)individual outcome
B)organizational mechanism
C)individual characteristic
D)individual mechanism
E)group outcome

Question 44

When a firm expands into a new product segment, it is known as _____.

A)product recall
B)product diversification
C)monopolization
D)cartelization
E)product divestment

Question 45

Which of the following is a primary individual outcome of interest to organizational behavior researchers according to the integrative model?

A)Job performance
B)Culture
C)Team processes
D)Personality
E)Stress

Question 46

Which of the following reflect(s) the degree to which employees feel that their company does business with fairness, honesty, and integrity?

A)Job satisfaction
B)Trust, justice, and ethics
C)Team processes
D)Personality and ability
E)Motivation

Question 47

According to the integrative model of organizational behavior, motivation, trust, justice, and ethics are _____.

A)individual mechanisms
B)organizational mechanisms
C)group mechanisms
D)individual outcomes
E)group outcomes

Question 48

Which of the following group mechanisms summarize how individuals attain authority over others?

A)Leader cultural values
B)Leader personality
C)Leader styles and behaviors
D)Leader responsibilities
E)Leader power and negotiation

Question 49

According to the integrative model, job satisfaction is a(n) ______.

A)individual outcome
B)organizational mechanism
C)group mechanism
D)individual mechanism
E)group outcome

Question 50

Of the following, which is a primary individual outcome according to the integrative model?

A)Job satisfaction
B)Culture
C)Team processes
D)Personality
E)Organizational commitment

Question 51

OB research on job performance and individual characteristics draws primarily from studies in _____.

A)industrial and organizational psychology
B)social relations
C)marketing management
D)sales management
E)economic relations

Question 52

Which of the following is an example of a group mechanism?

A)Team characteristics and diversity
B)Motivation
C)Trust, justice, and ethics
D)Organizational commitment
E)Ability

Question 53

Which of the following capture(s) the specific actions that leaders take to influence others at work?

A)Leader styles and behaviors
B)Leader cultural values
C)Leader personality
D)Leader influence and negotiation
E)Leader power

Question 54

Which of the following is one of the two primary goals managers have for their employees?

A)Maximization of job performance.
B)Optimization of stock price.
C)Rationalization of job structure.
D)Utilization of rational decision making techniques.
E)Obedience to organizational rules and regulations.

Question 55

Which of the following considers employees' psychological responses to job demands that tax or exceed their capabilities?

A)Job satisfaction
B)Ability
C)Job performance
D)Leadership style
E)Stress

Question 56

Research on satisfaction, emotions, and team processes found in OB draws heavily from studies in _____.

A)anthropology
B)organizational goals
C)industrial relations
D)social psychology
E)team management

Question 57

Which of these individual mechanisms captures the energetic forces that drive employees' work efforts?

A)Motivation
B)Ability
C)Job performance
D)Personality
E)Stress

Question 58

_____ is the organizational mechanism in the integrative model that captures "the way things are" in an organization.

A)Organizational structure
B)Organizational ability
C)Organizational leadership
D)Organizational performance
E)Organizational culture

Question 59

As employees gain experience, they obtain job knowledge and use this knowledge to make accurate judgments on the job.Which individual mechanism is referred to in this statement?

A)Team processes
B)Trust, justice, and ethics
C)Learning and decision making
D)Personality and ability
E)Motivation

Question 60

OB primarily uses _______ models to understand motivation, learning, and decision making.

A)marketing
B)economic
C)labor union
D)strategic
E)cultural

Question 61

Who is considered to be the originator of the scientific method?

A)Jeffery Pfeffer
B)Frederick Taylor
C)Charles Darwin
D)Sir Francis Bacon
E)Adam Smith

Question 62

The resource-based view of organizations suggests that a resource is more valuable when it is _____.

A)complex
B)simple
C)inimitable
D)expensive
E)new

Question 63

Donna believes that 360 degree performance review is ideal for her company because she recently read about a major survey of Fortune 100 companies that highlighted the effectiveness of this method.Which of the following philosophies is she relying on?

A)Method of intuition
B)Method of performance
C)Method of behavior
D)Method of reliability
E)Method of science

Question 64

Frank, an HR manager, believes that his implementation of HR practices in the company is impeccable, because he received the inputs for these practices from the CEO himself.Which of the following philosophies is he relying on?

A)Method of intuition
B)Method of behavior
C)Method of science
D)Method of experience
E)Method of authority

Question 65

The level of creativity demonstrated by PIXAR animators is rare.Therefore, according to the _______, these employees are valuable to the firm.

A)resource-based view of organizations
B)integrative theory of organizational behavior
C)normative selection model
D)economic theory of the firm
E)performance based theory of organizations

Question 66

The scientific method requires that theories be used to inspire _____.

A)auditing
B)hypotheses
C)experience
D)verification
E)intuition

Question 67

In the integrative model which organizational mechanism captures shared knowledge about the rules, norms, and values that shape employee attitudes and behaviors?

A)Organizational structure
B)Organizational ability
C)Organizational culture
D)Job satisfaction
E)Organizational leadership

Question 68

Which of the following is not one of the methods by which people "know" things?

A)Method of education
B)Method of experience
C)Method of intuition
D)Method of authority
E)Methods of science

Question 69

The resource-based view suggests that a resource is more valuable when it is _____.

A)complex
B)technologically advanced
C)socially complex
D)rare
E)simple

Question 70

Which of the following methods suggests that people hold firmly to some belief because it is consistent with their own experience and observations?

A)Method of intuition
B)Method of authority
C)Method of science
D)Method of experience
E)Method of behavior

Question 71

The scientific method begins with _____.

A)auditing
B)hypotheses
C)theory
D)verification
E)paradigm

Question 72

In the 1960s, a popular ad stated that "Blondes have more fun!" This is an example of ______.

A)a positive correlation
B)negative causation
C)data
D)verification
E)a proven fact

Question 73

Culture, trust, teamwork, and reputation are termed "_____" because it's not always clear how they came to develop, though it is clear which organizations do possess them.

A)socially complex
B)vague
C)natural structures
D)evidence-based resources
E)associative structures

Question 74

Culture, teamwork, trust, and reputation are examples of _____.

A)socially complex resources
B)easy-to-develop resources
C)natural structures
D)evidence-based resources
E)associative structures

Question 75

_____ is defined as a collection of assertions that specify how and why variables are related, as well as the conditions in which they should and should not be related.

A)Hypothesis
B)Information
C)Paradigm
D)Data
E)Theory

Question 76

According to the Rule of One-Eighth,

A)at least 88 percent of organizations will do everything necessary to put people first and thereby build profits.
B)at best 12 percent of organizations will actually do what is required to build profits by putting people first.
C)75 percent of organizations won't believe the connection between how they manage their people and the profits they earn.
D)38 percent of the organizations try to make a single change to solve their problems.
E)one in eight organizations miserably fails at making the people to profit connection.

Question 77

Which of the following suggests that people hold firmly to some belief because it "just stands to reason"-it seems obvious or self-evident?

A)Method of intuition
B)Method of authority
C)Method of science
D)Method of experience
E)Method of behavior

Question 78

Which of the following statements about the resource-based view of organizations is false?

A)It suggests that resources are valuable because they are rare.
B)It describes what makes resources capable of creating long-term profits for the firm.
C)It suggests that inimitable resources are of greater value to an organization.
D)A firm's resources include resources related to organizational behavior.
E)It suggests that the value of resources depends on a single factor.

Question 79

Of the following methods, which suggests that people hold firmly to some belief because some respected official, agency, or source has said it is so?

A)Method of intuition
B)Method of authority
C)Method of science
D)Method of experience
E)Method of behavior

Question 80

Choose the method which suggests that people accept some belief because scientific studies have tended to replicate that result using a series of samples, settings, and methods?

A)Method of intuition
B)Method of authority
C)Method of science
D)Method of experience
E)Method of behavior