Deck 2: Traditional and Contemporary Opportunities and Challenges

Question 1

The Hawthorne studies showed that piece-rate pay was an effective way of increasing work output.

Answer 1

False

Question 2

According to Barnard's theory,managers ultimately get their authority from their job titles.

Answer 2

False

Question 3

Scientific management focuses specifically on the development of scientific models.

Answer 3

False

Question 4

Janice is very concerned with worker morale,and she frequently surveys employees to determine their level of job satisfaction.She feels that people really want to work,to take more responsibility,and to make a contribution.Her approach reflects application of Theory Y.

Question 5

Classical management consists of two distinct branches: behavioral management and human resource movement.

Question 6

Theory is abstract and of no practical use in today's environment.

Question 7

The approaches to management that try to find the one best way to solve a management problem are called contingency approaches.

Question 8

Companies (such as Coca-Cola,Ford,and GE)maintain significant libraries on their corporate histories that show a sense of heritage and pride.

Question 9

In its current stage of development,quantitative management is able to accurately model even such complex processes as human behavior.

Question 10

Scientific management is conceptual and easily adapted to top-level management.

Question 11

According to McGregor,Theory X managers engage in optimistic managerial thinking.

Question 12

History is simply a conceptual framework for organizing knowledge and providing a blueprint for action.

Question 13

Administrative management focuses on the jobs of administrative assistants.

Question 14

The North Korean government is attempting to isolate citizens from outside influence.It is trying to create a closed system.

Question 15

UPS can follow drivers' movements through GPS,which is an example of the use of management techniques derived from behavioral management.

Question 16

Monsanto,a seed maker,offered to buy Syngenta,a pesticide maker.Monsanto apparently expected some synergy from the purchase.

Question 17

The fundamental premise of administrative management is that the social aspects of the workplace are more important to increasing worker productivity than economic incentives.

Question 18

When compared to management science,operations management is focused more on applications.

Question 19

Open systems thinking tends to develop synergy in organizations.

Question 20

Theory and history are important only to top managers today.

Question 21

The use of a Gantt chart to schedule workers' duties,breaks,and lunches at a day-care center is an application of one of the principles associated with

A) the classical perspective.
B) scientific management.
C) management science.
D) the contingency theory.
E) administrative management.

Question 22

To succeed,managers must monitor their environment and change to keep pace with it.

Question 23

Scientific management evolved at the dawn of the twentieth century because

A) labor was in abundant supply.
B) worker efficiency was low.
C) capital was in short supply.
D) information was rapidly changing.
E) piecework pay systems were not working.

Question 24

Who among the following was NOT associated with scientific management?

A) Mary Parker Follett
B) Lillian Gilbreth
C) Henry Gantt
D) Frederick Taylor
E) Harrington Emerson

Question 25

Lifeguards at Water Works pool also teach swim lessons.If they miss a lesson,they do not get paid;instead the substitute instructor gets the money.This is a form of

A) increased efficiency.
B) a piecework pay system.
C) soldiering.
D) Theory X.
E) Theory Y.

Question 26

____ management focuses on the work of individuals.

A) Administrative
B) Behavioral
C) Human relations
D) Scientific
E) Contingency

Question 27

Which of the following statements relative to the theory and practice of management is TRUE?

A) Academic theories have little application in business because they are not grounded in reality.
B) The value of theory is that it provides a systematic framework for management activities.
C) Theory is,by definition,very abstract and quite difficult to understand.
D) Managers never develop their own theories of how to run an organization.
E) Management theories tend to be mutually exclusive.

Question 28

When Subway employees make a pulled pork sandwich they spread the pork from premeasured cardboard containers.This improves speed and consistency.Subway is applying the principles of

A) scientific management.
B) organizational behavior.
C) management science.
D) contingency theory.
E) administrative management.

Question 29

According to contingency theory,management is more art than science.

Question 30

A manager who wants to use the principles of scientific management will

A) emphasize time and motion studies.
B) need a deep understanding of worker needs and feelings.
C) not be required to closely supervise his or her subordinates.
D) never actually increase worker productivity.
E) not have to carefully select and train his or her employees.

Question 31

Which of the following is NOT a technique Frederick Taylor used to enhance worker productivity?

A) Study and time each element of the job.
B) Design the most efficient way of doing each part of a job.
C) Place both workers and managers on salary to reduce friction.
D) Supervise workers and managers to make sure they follow procedures and rest only when told.
E) Allow managers to plan the work to be done.

Question 32

Charles Babbage emphasized the application of mathematics to production problems;thus,his work was a forerunner of

A) administrative management.
B) the contingency theory.
C) the behavioral school of management thought.
D) operations management.
E) the systems theory.

Question 33

At Toyota,each task operating employees and machines perform is carefully studied to promote maximum productivity.Some tasks are examined using time and motion studies to standardize work methods.What management approach is Toyota using?

A) Human relations management
B) Scientific management
C) Management science
D) Contingency theory
E) Administrative management

Question 34

Robert Owen (1771-1858),a British industrialist,recognized the importance of the human aspect of production.Owen believed workers deserved all EXCEPT which of the following?

A) Respect and dignity
B) Paid time off
C) Good working conditions
D) Decent pay
E) Reduced hours

Question 35

Improving quality tends to decrease productivity.

Question 36

One of the most common complaints emergency room visitors have is the long wait while watching the staff sit and do nothing.Which of the following management approaches can hospitals use to improve efficiency?

A) The classical perspective
B) Scientific management
C) Management science
D) Contingency theory
E) Administrative management

Question 37

Which of the following historical books did not influence management?

A) The Second World War
B) Iliad
C) The Prince
D) Republic
E) War and Peace

Question 38

Plummer Construction has three employees.Bob,the owner,does design,ordering,and customer interface.Paul and Bobby do demolition and construction with Paul specializing in the detailed trim work and Bobby responsible for clean up.With which of the following management approaches do their actions most agree?

A) Management science
B) Contingency theory
C) Administrative management
D) The bureaucratic perspective
E) Scientific management

Question 39

Rolf is in the business of making crowns,bridges,and dentures for dental use.It is a highly competitive business,and Rolf has decided he needs to improve efficiency.Which of the following management approaches would be of most help to Rolf in pursuing this goal?

A) Management science
B) Contingency theory
C) Administrative management
D) The bureaucratic perspective
E) Scientific management

Question 40

Which of the following statements correctly describes the early practice of management?

A) The practice of management began about 100 years ago.
B) Early economists were concerned with managerial efficiency and effectiveness.
C) By 1900,most organizations were large.
D) Survival was not an issue in most organizations before 1900.
E) The scientific study of management as a field of inquiry dates back to the nineteenth century.

Question 41

Which of the following statements characterizes the thinking that emerged from the Hawthorne studies?

A) If jobs are properly designed and proper incentives provided,predictable results will follow.
B) Workers will perform their jobs as they are told to and will maximize their output so as to increase their pay.
C) Concern for the worker will lead to greater worker satisfaction,which will then lead to increased output.
D) Workers generally dislike work and need to be closely supervised to ensure adequate productivity.
E) People are motivated primarily by money.

Question 42

Which of the following statements BEST describes the human relations view of management?

A) U.S.productivity exceeds that of any other country.
B) Highly paid workers will be more productive.
C) Groups are NOT as productive as the same number of individuals working independently.
D) Happy workers are productive workers.
E) Minorities and women are equally productive to white males.

Question 43

Elton Mayo conducted experiments at Western Electric's Hawthorne plant from 1927-1932.He discovered that

A) piece rate pay improved production.
B) unions limit employee initiative.
C) rate busters don't make their quota.
D) social pressure was more important than financial incentive.
E) chiselers assisted low producers.

Question 44

Paul and Bobby want to start a construction company.After being in business a few months,they guess that the most efficient way to demolish walls is for Paul to break them up and tear them off and for Bobby to haul away the debris.Which of the following management theorists would be most helpful to these entrepreneurs?

A) Henry Gantt
B) Frederick Taylor
C) Frank Gilbreth
D) Harrington Emerson
E) Max Weber

Question 45

Which of these management pioneers developed a chart for scheduling work over a span of time?

A) Lillian Gilbreth
B) Frederick Taylor
C) Harrington Emerson
D) Henry Gantt
E) Max Weber

Question 46

Chester Barnard,former president of New Jersey Bell Telephone Company,made notable contributions to management regarding

A) individual job efficiency.
B) legitimate authority.
C) management processes.
D) dynamic organizations.
E) individual rights and liberties.

Question 47

____ focuses on the management of the entire firm as opposed to the jobs of individual workers.

A) Management science
B) The contingency theory
C) Administrative management
D) The bureaucratic perspective
E) Scientific management

Question 48

Which of the following is one of the limitations of the classical perspective?

A) It is inappropriate for stable organizations.
B) It is more inappropriate for simple organizations.
C) It is more inappropriate for dynamic organizations.
D) It prescribed situation-specific procedures taht are not appropriate in some settings.
E) Writers were concerned with the human element and viewed employees as resources rather than tools.

Question 49

A law firm actually billed the mother of an employee who died almost $20,000 for work that was required to settle the son's pending cases.The organization considers itself to be more important than the individual.This example deals with one of the drawbacks to the use of the ____ perspective of management.

A) human resource
B) behavioral
C) classical
D) contingency
E) industrial psychology

Question 50

A Gantt chart is a

A) listing of the steps required to complete a job.
B) method for developing employee wage systems.
C) device used in doing time and motion studies.
D) checklist used in equipment maintenance.
E) means of scheduling individual work or whole projects.

Question 51

Barnard's theory on the acceptance of managerial authority states that

A) supervisors have inherent authority.
B) supervisors have charismatic authority.
C) if subordinates view a supervisor's directive as appropriate to organizational goals,they will accept his or her authority.
D) so long as subordinates are able to comply with a supervisor's directives,they will accept his or her authority.
E) supervisors have no authority unless subordinates are willing to grant it to them.

Question 52

All of the following were primary contributors to administrative management EXCEPT

A) Max Weber.
B) Henri Fayol.
C) Lyndall Urwick.
D) Hugo Munsterberg.
E) Chester Barnard.

Question 53

Henri Fayol,a French industrialist,was the first to identify all of the managerial functions.Which was NOT one of them?

A) Planning
B) Organizing
C) Leading
D) Supporting
E) Controlling

Question 54

All of the following were primary contributors to the behavioral management perspective EXCEPT

A) Hugo Munsterberg
B) Abraham Maslow
C) Elton Mayo
D) Henri Fayol
E) Douglas McGregor

Question 55

Which of the following is NOT one of the contributions of the classical perspective?

A) It laid the foundation for later developments in management theory.
B) It improved dynamic organizations.
C) It identified important management processes and functions.
D) It identified important management skills.
E) It focused attention on management as a valid subject of scientific inquiry.

Question 56

Which of the following statements about the Hawthorne studies is FALSE?

A) The Hawthorne studies initiated work in the human relations movement.
B) The Hawthorne studies indicated the need to consider the social aspects of the organization.
C) The Hawthorne studies showed that group norms exert a powerful influence on the members of a group.
D) The Hawthorne studies confirmed that incentive pay plans are an effective means of increasing production.
E) The Hawthorne studies found that money cannot be used as a motivator for workers.

Question 57

Industrial psychology is the practice of applying

A) psychology in the industrial revolution.
B) psychology to worker motivation and selection.
C) efficiency measures to psychological output.
D) statistical measures to psychological output.
E) industrial advancements to medical research.

Question 58

Which of the following statements about the classical perspective of management is FALSE?

A) The classical perspective of management laid the foundation for later management theory developments.
B) The classical perspective of management identified the key management processes.
C) The classical perspective of management prescribed action unique to each situation.
D) The classical perspective of management focused attention on management as a viable topic of scientific inquiry.
E) The classical perspective of management identified important management functions and skills.

Question 59

The plant manager for an electronics manufacturer is often heard saying that the way to motivate workers is to provide them with attractive wage and benefit packages.What school of thought does his view reflect?

A) Quantitative
B) Behavioral
C) Classical
D) Contingency
E) Systems

Question 60

Contemporary organization theory has its roots in

A) Weber's work on bureaucracy.
B) Fayol's 14 principles of management.
C) Barnard's work on acceptance of authority.
D) Taylor's work on job design.
E) Gilbreth's work in time and motion studies.

Question 61

What are the two branches of quantitative management?

A) Scientific management and administrative management
B) Theory X and Theory Y
C) Contingency theory and systems theory
D) Human relations and organizational behavior
E) Management science and operations management

Question 62

Operations management is concerned with

A) the application of various processes and systems used by an organization.
B) systems created to store and provide information for managerial decision making.
C) the scientific analysis of the work elements of a job.
D) the development of mathematical and statistical tools and techniques for managerial decision making.
E) None of these choices

Question 63

When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance,it is drawing on

A) scientific management.
B) administrative management.
C) management science.
D) TQM.
E) the contingency approach.

Question 64

____ help managers integrate and enlarge their understanding of the three principal schools of management thought.

A) Administrative management and scientific management
B) Systems theory and contingency theory
C) The human relations movement and organizational behavior
D) Management science and operations management
E) Scientific management and bureaucratic management

Question 65

The Blue Rooster is a bakery.It sells 12 flavors of bread,made fresh daily.Some types of dough require time to rise.If they are handled too soon or too late the texture and flavor is ruined.The importance of scheduling indicates that The Blue Rooster should adopt the ____ perspective.

A) organizational behavior
B) scientific management
C) administrative management
D) management science
E) systems management

Question 66

____ management techniques do not account for individual behaviors and attitudes.

A) Scientific
B) Administrative
C) Systems
D) Human relations
E) Quantitative

Question 67

Which of the following statements describes the inherent strength in the quantitative management theory?

A) It provides numerous decision-making tools and techniques.
B) It has realistic assumptions that permit close approximations of organizational processes.
C) It has allowed accurate modeling of individual behaviors and attitudes.
D) It enhances development of other management skills.
E) None of these choices

Question 68

Dr.White is one of two emergency room physicians in charge of the staff.As a supervisor,she believes that her subordinates are valuable resources and focuses her attention on the interpersonal processes such as group dynamics that occur in the emergency room.Her views are consistent with the ____ management perspective.

A) quantitative
B) behavioral
C) classical
D) contingency
E) systems

Question 69

Which of the following is an output?

A) Operating system
B) Service
C) Information resource
D) Complaint form
E) Control system

Question 70

Nipurna is a high school guidance counselor.Nipurna is well liked by the staff and students whom she supervises.She recognizes that they have excellent problem-solving skills and are committed to excellence.She lets the people she supervises assume as much responsibility as they are capable of handling.It would appear that she

A) takes a Theory Z approach to management.
B) uses ideas from scientific management.
C) believes in McGregor's approach to managing people.
D) uses the qualitative perspective of management.
E) is applying principles from management science.

Question 71

Which school of management thought would be most useful to a restaurant with pizza delivery that wanted to determine the most efficient routes for each of its drivers to follow?

A) Organizational behavior
B) Scientific management
C) Administrative management
D) Management science
E) Systems management

Question 72

Which two managerial functions utilize quantitative management the most?

A) Controlling and organizing
B) Planning and organizing
C) Organizing and leading
D) Controlling and planning
E) Leading and controlling

Question 73

Which of the following is one of the limitations of the quantitative management perspective?

A) It is especially difficult to apply to most organizations.
B) It cannot fully explain or predict the behavior of people in organizations.
C) It is mathematically unsophisticated.
D) Its models require only realistic assumptions.
E) Its models require only founded assumptions.

Question 74

The Army uses aircraft simulators to train helicopter pilots,which decreases fuel consumption,helicopter maintenance,storage requirement,and air traffic control congestion.It also improves safety.This is an example of

A) scientific management.
B) administrative management.
C) operations management.
D) behavior perspective.
E) classical perspective.

Question 75

Contributions of the behavioral management perspective include all of the following EXCEPT

A) It challenged the view that employees are tools
B) It furthered the belief that employees are valuable resources.
C) It provided important insights into motivation and group dynamics.
D) It focused managerial attention on motivation and group dynamic processes.
E) It challenged the complexity of individual behavior and made predictions of that behavior.

Question 76

Theory X managers believe workers are

A) happy.
B) lucky.
C) lazy.
D) needy.
E) committed.

Question 77

Howard Weaver manages MacLean Insurance Agency.An employee observed that Weaver acted like a Theory X manager.That would mean that Weaver believes

A) that people prefer to be directed.
B) in the contingency approach to management.
C) in the importance of TQM.
D) that people are committed to goals.
E) that people naturally seek out work.

Question 78

According to the systems perspective of management,which of the following is NOT an example of a transformation process for an organization?

A) Employee behavior
B) Control systems
C) Administrative systems
D) Technology
E) Operating systems

Question 79

When Pregna was a student she liked school,worked hard,and experienced success.As a high school teacher she assumed her students would feel the same way.A student observed that Pregna acted like a Theory Y manager.That would mean that Pregna

A) believes that people do not like to work.
B) is constantly directing a student that wants to avoid taking responsibility.
C) will often threaten her students to get them to work toward school goals.
D) believes that people naturally like work.
E) all of these choices depending on the situation.

Question 80

After ordering from Amazon,customers are asked to review the product and the seller.This is an example of which part of the system?

A) Inputs
B) Outputs
C) Feedback
D) Transformation processes
E) Material