Deck 1: The Manager and Management Accounting

ملء الشاشة (f)
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سؤال
Financial accounting is concerned primarily with ________.

A)external reporting to investors,creditors,and government authorities
B)cost planning and cost controls
C)product design and marketing strategies
D)providing information for strategic and tactical decisions
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سؤال
Which of the following groups would be least likely to receive detailed management accounting reports?

A)stockholders
B)sales managers
C)production supervisors
D)distribution managers
سؤال
Financial accounting provides a historical perspective,whereas management accounting emphasizes ________.

A)the future
B)past transactions
C)a current perspective
D)reports to shareholders
سؤال
A data warehouse or infobarn ________.

A)is reserved for exclusive use by the CFO
B)is primarily used for financial reporting purposes
C)stores information used by different managers for multiple purposes
D)gathers only nonfinancial information
سؤال
Which of the following differentiates cost accounting and financial accounting?

A)The primary users of cost accounting are the investors,whereas the primary users of financial accounting are the managers.
B)Cost accounting deals with product design,production,and marketing strategies,whereas financial accounting deals mainly with pricing of the products.
C)Cost accounting measures only the financial information related to the costs of acquiring fixed assets in an organization,whereas financial accounting measures financial and nonfinancial information of a company's business transactions.
D)Cost accounting measures information related to the costs of acquiring or using resources in an organization,whereas financial accounting measures a financial position of a company to investors,banks,and external parties.
سؤال
Cost accounting ________.

A)measures the costs of acquiring or using resources in an organization
B)measures the financial and nonfinancial information that helps managers make decisions to fulfill the goals of an organization
C)coordinates product design,production,and marketing decisions and evaluate a company's performance
D)communicates information to investors,banks,regulators,and other outside parties
سؤال
Management accounting information typically includes ________.

A)tabulated results of customer satisfaction surveys
B)the cost of producing a product
C)the percentage of units produced that are defective
D)All of these answers are correct.
سؤال
Management accounting ________.

A)focuses on estimating future revenues,costs,and other measures to forecast activities and their results
B)provides information about the company as a whole
C)reports information that has occurred in the past that is verifiable and reliable
D)provides information that is generally available only on a quarterly or annual basis
سؤال
The primary user of management accounting information is a(n)________.

A)the controller
B)a shareholder evaluating a stock investment
C)bondholder
D)external regulator
سؤال
Which of the following is true of management accounting information?

A)It focuses on documenting past business actions of a firm.
B)It is prepared based on SEC rules and FASB accounting principles.
C)It is prepared for shareholders.
D)It helps with the coordination of elements of the value chain.
سؤال
Which of the following would most likely be the user of financial accounting information?

A)factory shift supervisor
B)distribution manager
C)current shareholder
D)department manager
سؤال
Managers use management accounting information to ________.

A)help external users such as investors,banks,regulators,and suppliers
B)communicate,develop,and implement strategies
C)communicate a firm's financial position to investors,banks,regulators,and other outside parties
D)ensure that financial statements are consistent with the SEC rules
سؤال
Rules for measurement and reporting for management accounting ________.

A)state that information must only be useful to management.
B)do not need to follow GAAP but must meet the cost-benefit test.
C)must follow GAAP.
D)must follow GAAP,IRS rules or government standards.
سؤال
The approaches and activities of managers in short-run and long-run planning and control decisions that increase value for customers and lower costs of products and services are known as ________.

A)value chain management
B)enterprise resource planning
C)cost management
D)customer value management
سؤال
Which of the following statements refers to management accounting information?

A)There are no regulations governing the reports.
B)The reports are generally delayed and historical.
C)The audience tends to be stockholders,creditors,and tax authorities.
D)It primarily measures manager's compensation on reported financial results.
سؤال
Which of the following deals with management accounting?

A)identifying the costs of acquiring the resources of the company
B)developing budgets
C)preparing the income statement
D)preparing the statement of cash flows
سؤال
Financial accounting provides the primary source of information for ________.

A)decision making in the assembly and finishing department
B)improving distribution and customer service
C)preparing the income statement for shareholders and other external parties
D)planning next year's plans and specifically;the operating budget
سؤال
Financial accounting ________.

A)focuses on the future and includes activities such as preparing next year's operating budget
B)must comply with GAAP (generally accepted accounting principles)
C)is the process of measuring,analyzing,and reporting financial and nonfinancial information related to the costs of acquiring or using resources in an organization
D)is prepared for the use of department heads and other employees
سؤال
Which of the following is true of financial accounting information?

A)It is prepared based on cost-benefit analysis.
B)It is primarily used by managers to make internal business decisions.
C)It focuses on the past-oriented financial performance of a company.
D)It only measures the cash transactions of a company.
سؤال
Which of the following is true of cost accounting?

A)It is a subset of management accounting and therefore its information is used only to meet the needs of managers.
B)It is used only by manufacturers.
C)It is part of both management and financial accounting systems.
D)The distinction between management accounting and cost accounting is clear-cut.
سؤال
Financial accounting information focuses on internal reporting.
سؤال
Management accounting ensures communication of an organization's financial position to investors,banks,and regulators.
سؤال
Which of the following statements concerning an organization's strategy is true?

A)Strategy specifies how an organization matches its own capabilities with the opportunities in the marketplace to accomplish its objectives.
B)Cost accountants formulate strategy in an organization since they have more inputs about costs.
C)A good strategy will always overcome poor implementation.
D)Businesses usually follow one of two broad strategies: offering a quality product at a high price,or offering a unique product or service priced lower than the competition.
سؤال
Cost accounting measures and reports short-term,long-term,financial,and non financial information.
سؤال
Cost accounting provides information for both management accounting and financial accounting professionals.
سؤال
Management accounting information and reports do not have to follow set principles or rules such as GAAP but should be useful to its audience and meet the cost/benefit test.
سؤال
Financial accounting is broader in scope than management accounting in that financial accounting can include external reporting and reporting that helps managers plan and control operations.
سؤال
Describe management accounting and financial accounting.
سؤال
Cost accounting is the process of measuring,analyzing,and reporting financial and nonfinancial information related to the costs of acquiring or using resources in an organization.
سؤال
For each report listed below,identify whether the major purpose of the report is for (1)routine internal reporting, (2)nonroutine internal reporting,or for (3)external reporting to investors and other outside parties.
Item:
a.study detailing sale information of the top-ten selling products
b.weekly report of total sales generated by each store in the metropolitan area
c.annual Report sent to shareholders
d.monthly report comparing budgeted sales by store to actual sales
سؤال
Strategy specifies ________.

A)how an organization matches its own capabilities with the opportunities in the marketplace
B)standard procedures to ensure quality products
C)incremental changes for improved performance
D)the demand created for products and services
سؤال
Management accounting report time spans can vary from one hour to many years,while financial accounting report time periods usually span a quarter or a year.
سؤال
What competitive advantage could a company obtain from having a successful cost management program?
سؤال
Management accounting has to strictly follow the rules of generally accepted accounting principles for the purposes of measurement and reporting.
سؤال
The balance sheet and income statement are primarily management accounting reports.
سؤال
For management accounting,internal measurement and reporting are based on cost-benefit analysis.
سؤال
There is an overlap or intersection between management accounting and financial accounting.Explain.
سؤال
Cost accounting provides information for both management accounting and financial accounting professionals.Explain.
سؤال
Cost management not only helps reduce costs but also improve customer satisfaction and the quality of a firm's products.
سؤال
Financial accounting provides an organization's past-oriented information such as the previous years' financial statements.
سؤال
Management accountants work closely with managers in various departments to formulate strategies by providing information about the sources of competitive advantage.
سؤال
The two broad strategies that companies follow are cost leadership strategy and product differentiation strategy.
سؤال
Strategic cost management describes cost management that specifically focuses on strategic issues.
سؤال
Generally,companies follow one of two broad strategies: offering a quality product at a low price,or offering a unique product or service priced higher than the competition.Assume you are opening a small food outlet across the street from your campus.How might that business be operated under each of the two broad strategies? Consider the following specific operational areas:
a.target customers
b.products offered
c.product pricing
d.location choice
e.advertising content
f.advertising media
سؤال
A company's strategy specifies how an organization matches its capabilities with the opportunities in the marketplace.
سؤال
The best-designed strategies and the best-developed capabilities are useless unless they are effectively executed.
سؤال
Strategy is formulated ________.

A)by identifying the most important customers
B)by forecasting the composition of adequate fixed assets
C)based on the qualified opinion of external auditors
D)by eliminating sunk costs
سؤال
Generally,companies follow one of two broad strategies: offering a quality product at a low price,or offering a unique product or service priced higher than the competition.Is it possible to follow a strategy that is "in the middle"?
سؤال
Briefly describe the list of items that managers undertake to formulate strategies.
سؤال
Companies can decide on an appropriate strategy based strictly on internally available information.
سؤال
What is strategy? Briefly describe the two broad types of strategies that companies may choose to pursue.
سؤال
In designing strategy,a company must match its opportunities in the marketplace with ________.

A)environmental friendly goals
B)its resources and capabilities
C)branding opportunities
D)the requirements of credit rating agencies
سؤال
Which of the following statements about customer value is true?

A)Customer value is shown in a corporation's balance sheet.
B)Creating value for customers is an important part of planning and implementing strategy.
C)Customer value is the only focus that helps managers to formulate strategies.
D)Customer value is lost with increase in costs of the product.
سؤال
The key to a company's success is creating value for customers while differentiating itself from its competitors.
سؤال
Which of the following is not a concern for management accountants in formulating a strategy?

A)identifying the most important warehouse location for the distribution of goods
B)substituting products that exist in the marketplace
C)strategizing compliance with GAAP (Generally Accepted Accounting Principles)
D)maintaining adequate fixed assets available to implement the strategy
سؤال
Identifying a company's most important customers helps to formulate a strategy.
سؤال
Describe the major differences between management accounting and financial accounting for the following:
1.Primary users
2.Focus and emphasis
3.Rules of measurement and reporting
سؤال
Management accountants should have little or no role in deciding on a company's strategy.
سؤال
The key to a company's success is always to be the low cost producer in a particular industry.
سؤال
The best-designed strategies are valuable,whether or not they are effectively implemented.
سؤال
New-product development time is the time taken to ________.

A)test the prototype and start the large scale production of a product
B)design and develop the prototype product
C)create new products and bring them to market
D)improvise existing products and re-launch them to market
سؤال
Production is the ________.

A)generation of,and experimentation with,ideas related to new products,services,or processes
B)processing orders and shipping products or services to customers
C)acquisition,coordination,and assembly of resources to produce a product or deliver a service
D)detailed planning and engineering of products,services,or processes
سؤال
R&D,production,and customer service are business functions that are all included as part of ________.

A)the value chain
B)benchmarking
C)customer relationship management
D)the supply chain
سؤال
________ aims to improve operations throughout the value chain and to deliver products and services that exceed customer expectations.

A)Total Quality Management
B)Innovation
C)Customer response time
D)Cost and efficiency
سؤال
________ describes the flow of goods,services,and information from the purchase of materials to the delivery of products to consumers,regardless of whether those activities occur in the same organization or with other organizations.

A)Supply chain
B)Production process
C)Quality control
D)Customer relationship management
سؤال
________ is a philosophy in which management improves operations throughout the value chain to deliver products and services that exceed customer expectations.

A)Cost-benefit approach
B)Customer focus
C)Customer relationship management
D)Total quality management
سؤال
That part of the value chain that includes ordering and shipping the product to retail outlets is ________.

A)Customer service
B)Production
C)Marketing
D)Distribution
سؤال
Processing orders and shipping products or providing services to customers is known as ________.

A)after-sales services
B)distribution
C)marketing
D)supply chain
سؤال
________ is the detailed planning and engineering and testing of products,services,or processes.

A)Plan of implementation
B)Design
C)Production
D)Research and development
سؤال
Which of the following statements about a company's supply chain is true?

A)A company's supply chain is always internal to a firm.
B)A company's supply chain is always external to a firm.
C)A company's supply chain is the same thing as a company's value chain.
D)Management accountants provide information to enhance a company's supply chain.
سؤال
The ________ function supports the six functions of value-chain analysis.

A)controlling
B)administration
C)planning
D)direction
سؤال
The value chain is the sequence of business functions in which ________.

A)value is deducted from the products or services of an organization
B)producing and delivering the product or service is of prime importance
C)products and services are evaluated with respect to their value to the supply chain
D)usefulness is added to the products or services of an organization
سؤال
Place the four business functions in the order they appear along the value chain:
<strong>Place the four business functions in the order they appear along the value chain:  </strong> A)Customer Service,Design,Production,Marketing B)Customer Service,Marketing,Production,Design C)Design,Production,Marketing,Customer Service D)Design,Customer Service,Production,Marketing <div style=padding-top: 35px>

A)Customer Service,Design,Production,Marketing
B)Customer Service,Marketing,Production,Design
C)Design,Production,Marketing,Customer Service
D)Design,Customer Service,Production,Marketing
سؤال
Which of the following is an area that customers want to see improved levels of performance?

A)higher sales margin
B)quality of the product
C)lower marginal costs
D)profit margins
سؤال
________ is a strategy that integrates people and technology in all business functions to enhance relationships with customers,partners,and distributors.

A)Supply-chain analysis
B)Customer relationship management
C)Value-chain analysis
D)Continuous quality improvement
سؤال
Customer relationship management initiatives use technology to coordinate all ________.

A)advertising and marketing techniques to attract customers
B)research activities
C)customer-facing activities
D)quality control management activities
سؤال
________ is the generation of,and experimentation with,ideas related to new products,services,or processes.

A)Research and development
B)Design of products,services,or processes
C)Production
D)Marketing
سؤال
Which of the following differentiates marketing from customer service?

A)Marketing is the process of promoting and selling products or services to customers or prospective customers,whereas customer service is the process of providing after-sales service to customers.
B)Marketing is the process of processing orders and shipping products or services to customers,whereas customer service is the process of providing additional information to customers about the product.
C)Marketing is the process of detailed planning,engineering,and testing of products and processes,whereas customer service concentrates on existing customers.
D)Marketing is the process of processing orders and shipping products or services to customers,whereas customer service is concerned with choosing the right customer for the product.
سؤال
When managers determine whether it is less expensive to buy products from a vendor or make them in house they are performing ________.

A)Cost-benefit analysis
B)Supply-chain analysis
C)Value-chain analysis
D)Research and development
سؤال
________ is an after-sale support provided to customers.

A)Distribution
B)Customer service
C)Production
D)Marketing
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ملء الشاشة (f)
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Deck 1: The Manager and Management Accounting
1
Financial accounting is concerned primarily with ________.

A)external reporting to investors,creditors,and government authorities
B)cost planning and cost controls
C)product design and marketing strategies
D)providing information for strategic and tactical decisions
A
2
Which of the following groups would be least likely to receive detailed management accounting reports?

A)stockholders
B)sales managers
C)production supervisors
D)distribution managers
A
3
Financial accounting provides a historical perspective,whereas management accounting emphasizes ________.

A)the future
B)past transactions
C)a current perspective
D)reports to shareholders
A
4
A data warehouse or infobarn ________.

A)is reserved for exclusive use by the CFO
B)is primarily used for financial reporting purposes
C)stores information used by different managers for multiple purposes
D)gathers only nonfinancial information
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5
Which of the following differentiates cost accounting and financial accounting?

A)The primary users of cost accounting are the investors,whereas the primary users of financial accounting are the managers.
B)Cost accounting deals with product design,production,and marketing strategies,whereas financial accounting deals mainly with pricing of the products.
C)Cost accounting measures only the financial information related to the costs of acquiring fixed assets in an organization,whereas financial accounting measures financial and nonfinancial information of a company's business transactions.
D)Cost accounting measures information related to the costs of acquiring or using resources in an organization,whereas financial accounting measures a financial position of a company to investors,banks,and external parties.
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6
Cost accounting ________.

A)measures the costs of acquiring or using resources in an organization
B)measures the financial and nonfinancial information that helps managers make decisions to fulfill the goals of an organization
C)coordinates product design,production,and marketing decisions and evaluate a company's performance
D)communicates information to investors,banks,regulators,and other outside parties
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7
Management accounting information typically includes ________.

A)tabulated results of customer satisfaction surveys
B)the cost of producing a product
C)the percentage of units produced that are defective
D)All of these answers are correct.
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8
Management accounting ________.

A)focuses on estimating future revenues,costs,and other measures to forecast activities and their results
B)provides information about the company as a whole
C)reports information that has occurred in the past that is verifiable and reliable
D)provides information that is generally available only on a quarterly or annual basis
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9
The primary user of management accounting information is a(n)________.

A)the controller
B)a shareholder evaluating a stock investment
C)bondholder
D)external regulator
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10
Which of the following is true of management accounting information?

A)It focuses on documenting past business actions of a firm.
B)It is prepared based on SEC rules and FASB accounting principles.
C)It is prepared for shareholders.
D)It helps with the coordination of elements of the value chain.
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11
Which of the following would most likely be the user of financial accounting information?

A)factory shift supervisor
B)distribution manager
C)current shareholder
D)department manager
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12
Managers use management accounting information to ________.

A)help external users such as investors,banks,regulators,and suppliers
B)communicate,develop,and implement strategies
C)communicate a firm's financial position to investors,banks,regulators,and other outside parties
D)ensure that financial statements are consistent with the SEC rules
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13
Rules for measurement and reporting for management accounting ________.

A)state that information must only be useful to management.
B)do not need to follow GAAP but must meet the cost-benefit test.
C)must follow GAAP.
D)must follow GAAP,IRS rules or government standards.
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14
The approaches and activities of managers in short-run and long-run planning and control decisions that increase value for customers and lower costs of products and services are known as ________.

A)value chain management
B)enterprise resource planning
C)cost management
D)customer value management
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15
Which of the following statements refers to management accounting information?

A)There are no regulations governing the reports.
B)The reports are generally delayed and historical.
C)The audience tends to be stockholders,creditors,and tax authorities.
D)It primarily measures manager's compensation on reported financial results.
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16
Which of the following deals with management accounting?

A)identifying the costs of acquiring the resources of the company
B)developing budgets
C)preparing the income statement
D)preparing the statement of cash flows
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17
Financial accounting provides the primary source of information for ________.

A)decision making in the assembly and finishing department
B)improving distribution and customer service
C)preparing the income statement for shareholders and other external parties
D)planning next year's plans and specifically;the operating budget
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18
Financial accounting ________.

A)focuses on the future and includes activities such as preparing next year's operating budget
B)must comply with GAAP (generally accepted accounting principles)
C)is the process of measuring,analyzing,and reporting financial and nonfinancial information related to the costs of acquiring or using resources in an organization
D)is prepared for the use of department heads and other employees
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19
Which of the following is true of financial accounting information?

A)It is prepared based on cost-benefit analysis.
B)It is primarily used by managers to make internal business decisions.
C)It focuses on the past-oriented financial performance of a company.
D)It only measures the cash transactions of a company.
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20
Which of the following is true of cost accounting?

A)It is a subset of management accounting and therefore its information is used only to meet the needs of managers.
B)It is used only by manufacturers.
C)It is part of both management and financial accounting systems.
D)The distinction between management accounting and cost accounting is clear-cut.
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21
Financial accounting information focuses on internal reporting.
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22
Management accounting ensures communication of an organization's financial position to investors,banks,and regulators.
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23
Which of the following statements concerning an organization's strategy is true?

A)Strategy specifies how an organization matches its own capabilities with the opportunities in the marketplace to accomplish its objectives.
B)Cost accountants formulate strategy in an organization since they have more inputs about costs.
C)A good strategy will always overcome poor implementation.
D)Businesses usually follow one of two broad strategies: offering a quality product at a high price,or offering a unique product or service priced lower than the competition.
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24
Cost accounting measures and reports short-term,long-term,financial,and non financial information.
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25
Cost accounting provides information for both management accounting and financial accounting professionals.
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26
Management accounting information and reports do not have to follow set principles or rules such as GAAP but should be useful to its audience and meet the cost/benefit test.
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27
Financial accounting is broader in scope than management accounting in that financial accounting can include external reporting and reporting that helps managers plan and control operations.
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28
Describe management accounting and financial accounting.
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29
Cost accounting is the process of measuring,analyzing,and reporting financial and nonfinancial information related to the costs of acquiring or using resources in an organization.
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30
For each report listed below,identify whether the major purpose of the report is for (1)routine internal reporting, (2)nonroutine internal reporting,or for (3)external reporting to investors and other outside parties.
Item:
a.study detailing sale information of the top-ten selling products
b.weekly report of total sales generated by each store in the metropolitan area
c.annual Report sent to shareholders
d.monthly report comparing budgeted sales by store to actual sales
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31
Strategy specifies ________.

A)how an organization matches its own capabilities with the opportunities in the marketplace
B)standard procedures to ensure quality products
C)incremental changes for improved performance
D)the demand created for products and services
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32
Management accounting report time spans can vary from one hour to many years,while financial accounting report time periods usually span a quarter or a year.
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33
What competitive advantage could a company obtain from having a successful cost management program?
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34
Management accounting has to strictly follow the rules of generally accepted accounting principles for the purposes of measurement and reporting.
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35
The balance sheet and income statement are primarily management accounting reports.
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36
For management accounting,internal measurement and reporting are based on cost-benefit analysis.
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37
There is an overlap or intersection between management accounting and financial accounting.Explain.
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38
Cost accounting provides information for both management accounting and financial accounting professionals.Explain.
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39
Cost management not only helps reduce costs but also improve customer satisfaction and the quality of a firm's products.
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40
Financial accounting provides an organization's past-oriented information such as the previous years' financial statements.
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41
Management accountants work closely with managers in various departments to formulate strategies by providing information about the sources of competitive advantage.
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42
The two broad strategies that companies follow are cost leadership strategy and product differentiation strategy.
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43
Strategic cost management describes cost management that specifically focuses on strategic issues.
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44
Generally,companies follow one of two broad strategies: offering a quality product at a low price,or offering a unique product or service priced higher than the competition.Assume you are opening a small food outlet across the street from your campus.How might that business be operated under each of the two broad strategies? Consider the following specific operational areas:
a.target customers
b.products offered
c.product pricing
d.location choice
e.advertising content
f.advertising media
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45
A company's strategy specifies how an organization matches its capabilities with the opportunities in the marketplace.
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46
The best-designed strategies and the best-developed capabilities are useless unless they are effectively executed.
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47
Strategy is formulated ________.

A)by identifying the most important customers
B)by forecasting the composition of adequate fixed assets
C)based on the qualified opinion of external auditors
D)by eliminating sunk costs
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48
Generally,companies follow one of two broad strategies: offering a quality product at a low price,or offering a unique product or service priced higher than the competition.Is it possible to follow a strategy that is "in the middle"?
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49
Briefly describe the list of items that managers undertake to formulate strategies.
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50
Companies can decide on an appropriate strategy based strictly on internally available information.
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51
What is strategy? Briefly describe the two broad types of strategies that companies may choose to pursue.
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52
In designing strategy,a company must match its opportunities in the marketplace with ________.

A)environmental friendly goals
B)its resources and capabilities
C)branding opportunities
D)the requirements of credit rating agencies
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53
Which of the following statements about customer value is true?

A)Customer value is shown in a corporation's balance sheet.
B)Creating value for customers is an important part of planning and implementing strategy.
C)Customer value is the only focus that helps managers to formulate strategies.
D)Customer value is lost with increase in costs of the product.
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54
The key to a company's success is creating value for customers while differentiating itself from its competitors.
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55
Which of the following is not a concern for management accountants in formulating a strategy?

A)identifying the most important warehouse location for the distribution of goods
B)substituting products that exist in the marketplace
C)strategizing compliance with GAAP (Generally Accepted Accounting Principles)
D)maintaining adequate fixed assets available to implement the strategy
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56
Identifying a company's most important customers helps to formulate a strategy.
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57
Describe the major differences between management accounting and financial accounting for the following:
1.Primary users
2.Focus and emphasis
3.Rules of measurement and reporting
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58
Management accountants should have little or no role in deciding on a company's strategy.
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59
The key to a company's success is always to be the low cost producer in a particular industry.
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60
The best-designed strategies are valuable,whether or not they are effectively implemented.
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61
New-product development time is the time taken to ________.

A)test the prototype and start the large scale production of a product
B)design and develop the prototype product
C)create new products and bring them to market
D)improvise existing products and re-launch them to market
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62
Production is the ________.

A)generation of,and experimentation with,ideas related to new products,services,or processes
B)processing orders and shipping products or services to customers
C)acquisition,coordination,and assembly of resources to produce a product or deliver a service
D)detailed planning and engineering of products,services,or processes
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63
R&D,production,and customer service are business functions that are all included as part of ________.

A)the value chain
B)benchmarking
C)customer relationship management
D)the supply chain
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64
________ aims to improve operations throughout the value chain and to deliver products and services that exceed customer expectations.

A)Total Quality Management
B)Innovation
C)Customer response time
D)Cost and efficiency
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65
________ describes the flow of goods,services,and information from the purchase of materials to the delivery of products to consumers,regardless of whether those activities occur in the same organization or with other organizations.

A)Supply chain
B)Production process
C)Quality control
D)Customer relationship management
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66
________ is a philosophy in which management improves operations throughout the value chain to deliver products and services that exceed customer expectations.

A)Cost-benefit approach
B)Customer focus
C)Customer relationship management
D)Total quality management
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67
That part of the value chain that includes ordering and shipping the product to retail outlets is ________.

A)Customer service
B)Production
C)Marketing
D)Distribution
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68
Processing orders and shipping products or providing services to customers is known as ________.

A)after-sales services
B)distribution
C)marketing
D)supply chain
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69
________ is the detailed planning and engineering and testing of products,services,or processes.

A)Plan of implementation
B)Design
C)Production
D)Research and development
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70
Which of the following statements about a company's supply chain is true?

A)A company's supply chain is always internal to a firm.
B)A company's supply chain is always external to a firm.
C)A company's supply chain is the same thing as a company's value chain.
D)Management accountants provide information to enhance a company's supply chain.
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71
The ________ function supports the six functions of value-chain analysis.

A)controlling
B)administration
C)planning
D)direction
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72
The value chain is the sequence of business functions in which ________.

A)value is deducted from the products or services of an organization
B)producing and delivering the product or service is of prime importance
C)products and services are evaluated with respect to their value to the supply chain
D)usefulness is added to the products or services of an organization
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73
Place the four business functions in the order they appear along the value chain:
<strong>Place the four business functions in the order they appear along the value chain:  </strong> A)Customer Service,Design,Production,Marketing B)Customer Service,Marketing,Production,Design C)Design,Production,Marketing,Customer Service D)Design,Customer Service,Production,Marketing

A)Customer Service,Design,Production,Marketing
B)Customer Service,Marketing,Production,Design
C)Design,Production,Marketing,Customer Service
D)Design,Customer Service,Production,Marketing
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74
Which of the following is an area that customers want to see improved levels of performance?

A)higher sales margin
B)quality of the product
C)lower marginal costs
D)profit margins
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75
________ is a strategy that integrates people and technology in all business functions to enhance relationships with customers,partners,and distributors.

A)Supply-chain analysis
B)Customer relationship management
C)Value-chain analysis
D)Continuous quality improvement
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76
Customer relationship management initiatives use technology to coordinate all ________.

A)advertising and marketing techniques to attract customers
B)research activities
C)customer-facing activities
D)quality control management activities
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77
________ is the generation of,and experimentation with,ideas related to new products,services,or processes.

A)Research and development
B)Design of products,services,or processes
C)Production
D)Marketing
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78
Which of the following differentiates marketing from customer service?

A)Marketing is the process of promoting and selling products or services to customers or prospective customers,whereas customer service is the process of providing after-sales service to customers.
B)Marketing is the process of processing orders and shipping products or services to customers,whereas customer service is the process of providing additional information to customers about the product.
C)Marketing is the process of detailed planning,engineering,and testing of products and processes,whereas customer service concentrates on existing customers.
D)Marketing is the process of processing orders and shipping products or services to customers,whereas customer service is concerned with choosing the right customer for the product.
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79
When managers determine whether it is less expensive to buy products from a vendor or make them in house they are performing ________.

A)Cost-benefit analysis
B)Supply-chain analysis
C)Value-chain analysis
D)Research and development
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80
________ is an after-sale support provided to customers.

A)Distribution
B)Customer service
C)Production
D)Marketing
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