Deck 1: Operations Management

Question 1

Many companies now find it necessary to have some global presence to remain competitive.

Answer 1

True

Question 2

The European Union requires that strict quality and environmental standards be met before companies can do business with member countries.

Answer 2

True

Question 3

Emphasizing the strategic role of operations enhances the competitiveness of U.S.companies.

Answer 3

True

Question 4

A warehouse operation is an example of a physical transformation process.

Question 5

Operations research is concerned with the systematic analysis of work methods.

Question 6

Globalization has affected both manufacturing and service operations.

Question 7

The systematic analysis of work methods is known as scientific management.

Question 8

U.S.companies can become globally competitive by emphasizing the strategic importance of operations.

Question 9

Operations management designs,operates,and improves productive systems.

Question 10

The four primary functional areas of a firm are marketing,finance,operations,and human resources.

Question 11

Operations management is concerned only with the day-to-day operations of a firm's productive systems.

Question 12

Mass production refers to high-volume production of a standardized product.

Question 13

A nation's productivity is unrelated to its standard of living.

Question 14

The adaptation of mass production to emphasize efficiency,rather than quality is known as lean production.

Question 15

To be effective an operations manager needs an integrated view of business organizations.

Question 16

A transformation process is a series of activities from supplier to customer that add value to a product or service.

Question 17

The set of activities that create and deliver products to the customer is known as the supply chain.

Question 18

Productivity increases enable a nation to raise its standard of living.

Question 19

The process of producing high-volume,standardized products for a large market is known as craft production.

Question 20

A retail operation is an example of an exchange transformation process.

Question 21

Ensuring good quality underlies all operational decisions.

Question 22

The transformation process associated with health care is best described as

A)locational
B)exchange
C)physiological
D)informational

Question 23

Two-thirds of today's businesses operate globally

Question 24

Deployment is a step in strategy formualtion that evaluates the alignment between core competencies and order winners.

Question 25

China is reshaping the way firms compete globally

Question 26

An order qualifier is a customer criteria that wins the order.

Question 27

Human resources management provides demand estimates that are used in production decisions.

Question 28

Globalization of the supply chain for many products has many pros and few,if any,cons.

Question 29

Firms compete in the marketplace based on cost,speed,quality and flexibility.

Question 30

Single factor productivity measures compare output to an individual input.

Question 31

Strategy formulation starts with determining a firm's order winners and order qualifiers.

Question 32

Positioning is a step in strategy formualtion that compares core competencies and order winners.

Question 33

To be competitive firms must create and sustain core competencies that are in tune with their customer's order winners.

Question 34

A major challenge and opportunity for many firms is the globalization of the supply chain.

Question 35

Operations management is concerned with

A)the design of a firm's productive systems.
B)the operation of a firm's productive systems.
C)the improvement of a firm's productive systems.
D)all of the above.

Question 36

Productivity is the most common measure of competitiveness.

Question 37

Order winners and order qualifiers change over time in response to the dynamics of changing market conditions.

Question 38

Core competencies tend to be processes and not products or technologies.

Question 39

Globalization requires that firms compete on cost and not quality,speed or flexibility.

Question 40

Order qualifiers are the characteristics of a product that have to be satisfied just to be considered for purchase by a customer.

Question 41

Japanese firms used the concept of ___________ to convert from mass production to lean production.

A)division of labor
B)scientific management
C)just-in-time
D)interchangeable parts

Question 42

Companies go global to

A)Take advantage of favorable costs
B)To keep abreast of trends and access new technologies
C)To build reliable sources of supply
D)All the above.

Question 43

Mass production is well suited to all of the following except

A)producing large volumes of goods quickly
B)adapting quickly to changes in market demand
C)producing standardized products for a large market
D)all of the above

Question 44

The production system that prizes flexibility over efficiency and quality over quantity is known as

A)mass production
B)craft production
C)lean production
D)electronic commerce

Question 45

Which of the following is not one of the four primary functional areas of a firm?

A)human resources
B)legal
C)marketing
D)operations

Question 46

Briefly describe the four primary functional areas of a firm.How is operations related to them?

Question 47

The major factors impacting globalization of the supply chain include all the following except

A)Creation of the WTO
B)Regional Trade Agreements
C)Fall of communism
D)Advances in information and transportation technology

Question 48

Briefly describe how operations can be viewed as a transformation process.

Question 49

The work of W.Edwards Deming is most closely associated with

A)MRP
B)TQM
C)supply chain management
D)time and motion studies

Question 50

A firm who is adept at recognizing global windows of opportunity,acting on those very quickly,with tight linkages can be said to be competing on:

A)flexibility
B)speed
C)quality
D)cost

Question 51

All of the following are transformation processes except:

A)physiological
B)locational
C)exchange
D)optimal

Question 52

The degree of competitiveness in an industry can affect

A)product innovation
B)technological investment
C)operating strategy
D)all of the above

Question 53

Linear programming,waiting line,simulation,and PERT/CPM are all parts of which era of operations management?

A)Quality Research
B)Operations Research
C)Internet Revolution
D)Globalization

Question 54

The ratio of a firm's monthly output to the number of labor hours used in the same month would be a measure of

A)labor productivity
B)capital productivity
C)machine productivity
D)multifactor productivity

Question 55

Dividing a job into a series of small tasks each performed by a different worker is known as

A)craft production
B)scientific management
C)division of labor
D)interchangeable parts

Question 56

Linear programming,simulation,and waiting line theory are most closely associated with which era in the historical development of operations management?

A)human relations
B)operations research
C)globalization
D)Internet revolution

Question 57

A manager of a global supply chain is concerned with all the following except?

A)Timeliness
B)Quality
C)Social issues
D)All the above are concerns

Question 58

All of the following are responsibilities of operations managers except

A)acquiring financial resources
B)managing inventories
C)planning production
D)scheduling production

Question 59

Which of the following is not an event or concept associated with the quality revolution?

A)TQM total quality management)
B)PERT/CPM
C)Business process reengineering
D)JIT

Question 60

All of the following are characteristics of today's consumer market except

A)longer product life cycles
B)shorter product life cycles
C)more customized products
D)product proliferation

Question 61

What can lead to increases in productivity?

Question 62

What is productivity and how is it measured?

Question 63

What is electronic commerce?