Deck 10: Accountability and Workplace Relationships

Question 1

It is appropriate to always tag workplace e-mails with an exclamation point (!):

A) If you are in a position of authority
B) If your messages are always important
C) If the subject line is blank
D) None of the above

Answer 1

D

Question 2

A technology-use policy generally outlines:

A) Fees regarding the use of company equipment
B) Who within the organization can use technology tools
C) Outline expectations including privacy and liability issues
D) None of the above

Answer 2

C

Question 3

Those who communicate through today's virtual workplace need to ensure:

A) All electronics used are current
B) All messages are sent using mobile devices
C) All messages are sent using email
D) All messages are clear and professional

Answer 3

D

Question 4

When you are in doubt about whether it is appropriate to utilize a communication tool:

A) Use it anyway
B) Do whatever your boss does
C) Ask permission
D) Do not use it

Question 5

Common communication tools used in today's workplace include:

A) Computers
B) Software
C) Internet
D) All of the above

Question 6

_____ creates more efficient communication within an organization and with individuals outside of the organization.

A) Texting
B) Mobile phones
C) Instant messaging
D) E-mail

Question 7

In today's workplace, it is acceptable and appropriate to utilize business e-mail:

A) Only for business purposes
B) For volunteer and community-based purposes
C) For personal purposes
D) All of the above

Question 8

Most people in today's workplace are:

A) Connected electronically
B) Not knowledgeable of today's technology
C) Rarely utilize technology
D) Both b & c

Question 9

Which of the following is not an appropriate e-mail subject line?

A) Hello
B) Important
C) Urgent
D) All of the above

Question 10

It is appropriate to use the words "urgent," "hi," or "hello" in the subject line of an email:

A) When you want to grab the reader's attention
B) When you are introducing yourself
C) When you already know the reader
D) Never

Question 11

____ has resulted in technology addition.

A) Facebook
B) A selfish society
C) A multitasking, fast-paced world
D) None of the above

Question 12

Most employers provide common technological tools:

A) For a minor fee
B) Free of charge
C) Free of charge for full time employees only
D) None of the above

Question 13

When sending an email, it is appropriate to leave the subject line blank:

A) When you want to grab the reader's interest
B) When the reader already knows the subject
C) When you already know the reader
D) Never

Question 14

Today's workplace communicates through common technological venues including:

A) Mobile devices
B) Ground mail
C) Wiggies
D) All of the above

Question 15

It is appropriate to send emoticons at work:

A) Only to coworkers
B) In routine business e-mail messages
C) Only to your friends
D) It is not appropriate to send emoticons at work

Question 16

The _________ of an email describes its purpose.

A) Sender
B) Receiver
C) Subject line
D) Content

Question 17

Workplace technology tools and information sent and received through these tools:

A) Are private property of the employee
B) Are property of the employer
C) Are only property of the employer if the employee is given advance notice
D) None of the above

Question 18

The more we are connected technologically, the greater the opportunity for:

A) Accurate messages
B) Disconnected messages
C) Multiple messages
D) Connected messages.

Question 19

The most common form of internal and external electronic communications in the workplace is:

A) Texting
B) Mobile phones
C) Instant messaging
D) E-mail

Question 20

Computer hygiene includes:

A) Routinely scanning for viruses
B) Routinely scanning for brownies and bites
C) Keeping your desk clean
D) None of the above

Question 21

Common mistakes when sending e-mails include:

A) Not using spelling and grammar check
B) Including attachments
C) Reviewing the subject line for clarity and conciseness
D) None of the above

Question 22

When at a luncheon or meeting, your cell phone should be

A) Set to vibrate
B) Turned off
C) A or B
D) None of the above

Question 23

Non-business-related messages:

A) Are not appropriate for the workplace
B) Clutter company servers
C) May contain viruses and cookies
D) All of the above

Question 24

Basic guidelines for using electronic communication devices in the workplace are:

A) When you are alone, in a private area, and its use is permitted
B) Any time during a meeting
C) Any time at work
D) All of the above

Question 25

E-mail messages written in all capital letters or with large and colorful letters:

A) Is acceptable if you are emphasizing an important point
B) Is acceptable only for internal messages
C) Can be interpreted as yelling and is considered rude
D) A & b only

Question 26

If you anticipate an important message on your communication device during a meeting

A) Do not attend the meeting
B) Do not respond until after the meeting
C) View it discretely
D) None of the above

Question 27

In today's workplace, it is acceptable and appropriate to utilize emoticons:

A) Only when composing an e-mail
B) Only when responding to an e-mail
C) Only if it is a non-business related message
D) None of the above

Question 28

A business e-mail:

A) Is a necessary workplace technology
B) Can be easily misused
C) Requires planning
D) None of the above

Question 29

Forwarding business e-mail messages:

A) Saves time and brings others into the loop on important matters
B) If misused,, can cause conflict and/or embarrassment
C) Should only be done after the proceeding string of e-mails is reviewed
D) All of the above

Question 30

When texting for business purposes

A) Texting slang is proper
B) Spelling and grammar are proper
C) There should be no texting for business purposes
D) All of the above

Question 31

In a business e-mail, individuals who are named in the message and not included in the "To:" line should:

A) Be in the "cc" line
B) Be in the "bcc" line
C) Be in the "subject" line
D) None of the above

Question 32

Common portable communication devices include:

A) Cell phones
B) Smart phones
C) Personal digital assistants
D) All of the above

Question 33

The draft e-mail message clearly communicates the primary message:

A) Early in the e-mail
B) In the middle of the e-mail
C) At the close of the e-mail
D) None of the above

Question 34

A business e-mail should include only:

A) Individuals who need to know the information you are sharing
B) Individuals who need to know the information plus your boss
C) Individuals who need to know the information plus their bosses
D) None of the above.

Question 35

Positive e-mail habits include:

A) Marking all messages "urgent"
B) Checking all incoming messages for proper spelling and grammar
C) Utilizing decorative backgrounds
D) None of the above

Question 36

If your electronic communication device use is not relevant to the business activity you should:

A) Place it screen down on the table
B) Turn it off
C) Put it away
D) Any of the above

Question 37

After composing a draft message, edit and review the e-mail for:

A) Clarity and conciseness
B) Proper spelling and grammar
C) Professional presentation
D) None of the above

Question 38

When receiving a work-related message that requires a reply:

A) Always respond immediately
B) Do not reply (ignore the message)
C) Do not reply for two days (take ample time to think)
D) None of the above

Question 39

If your e-mail message contains several points, it is appropriate to:

A) Send several messages
B) Bullet or number each item
C) Use headings to make it easy for the reader
D) Write key points in all capital letters

Question 40

The primary message of the e-mail should:

A) Include specific actions you are requesting from the sender
B) Include key points
C) Not use positive feedback
D) All of the above

Question 41

At work a phone call should be answered on the

A) First ring
B) Second ring
C) Third ring
D) Either a or b

Question 42

A video conference is

A) Interactive communication
B) Using two-way video and audio technology
C) Allowing others from another location see and hear meeting
D) All of the above

Question 43

If you anticipate an important message on your communication device during a meeting

A) Inform the leader ahead of time
B) Step out of the room to view and respond
C) Both a and b
D) None of the above

Question 44

When taking a phone call without explanation in front of an individual in your presence implies

A) The individual in presence is not important
B) You must always answer the phone
C) You should never take a call if there is an individual in your presence
D) None of the above

Question 45

When leaving a voice mail message

A) State your name at the beginning and end of the message
B) Leave a return phone number at the beginning and the end of the message
C) Leave a short but concise message
D) All of the above

Question 46

Other than e-mail other primary means of communication for companies include using:

A) A Wiki and/or Blog
B) A Wiki and/or instant messaging
C) Both a and b
D) None of the above

Question 47

You should back up your documents every three months.

Question 48

Some rules for the use of a speaker phone include:

A) Ask individuals included for permission to use the speaker phone
B) Let those on included in the call know there are others in the room
C) If others are in the room, make introductions
D) All of the above

Question 49

A proper business e-mail subject line should not be formatted the same as a hard-copy memo subject line.

Question 50

The subject line of an email message should not be left blank.

Question 51

The use of wikis is currently the most common form of external workplace communications.

Question 52

Only important e-mail messages should be tagged with an exclamation point (!).

Question 53

When using a speaker phone

A) Ensure confidentiality by not letting the party on the line know he or she is on speaker
B) Make sure you are alone in a room
C) Be aware of any small noises that can be heard
D) All of the above

Question 54

When leaving a voice mail message

A) Speak quickly to get the message completed
B) Speak slowly and clearly
C) Don't worry about the length of the message
D) None of the above.

Question 55

When in doubt regarding the appropriateness of using a communication device, ask permission.

Question 56

A teleconference is

A) Interactive communication
B) Using two-way video and audio technology
C) Allowing others from another location see and hear meeting
D) All of the above

Question 57

It is appropriate to use all lower capitalization of words and abbreviations in the subject line of an e-mail message.

Question 58

Companies may use social media tools such as:

A) Facebook
B) Blogs
C) Microblogs
D) All of the above

Question 59

Phone calls should be brief unless

A) You make sure the caller has time to talk
B) You know the call will be lengthy
C) It is important business
D) All of the above

Question 60

And electronic image is

A) Formed through your work station appearance
B) Formed when someone is communication through electronic means
C) Formed by your computer screen
D) All of the above

Question 61

When receiving a work-related message, it is acceptable to not reply if the content is not your priority.

Question 62

Forwarding non-work-related e-mail messages is acceptable in the workplace if they are positive messages.

Question 63

When texting for business purposes, proper spelling is not necessary.

Question 64

The use of blind copying is discouraged, except in the case of sending an e-mail to a mailing list and you are preserving privacy.

Question 65

While working, using your electronic communication devices as a distraction will be viewed as unprofessional.

Question 66

If you are expecting and receive an important call during a meeting, you should just ignore it.

Question 67

You electronic communication devices may be used in a business activity only if it is relevant to that activity.

Question 68

After composing a draft message, edit and delete necessary words.

Question 69

In the workplace, it is always appropriate to utilize company technology.

Question 70

Utilizing the automated response when you will be unable to access or respond to e-mail messages is not considered professional.

Question 71

All technology tools and information is company property.

Question 72

In the workplace, texting should only be for brief, informal communications.

Question 73

A business e-mail should always include your boss.

Question 74

With the routine use of the Internet, it is no longer necessary to preserve the confidentially of your electronic address book at work.

Question 75

It is appropriate and professional to embed a permanent signature on all business e-mails.

Question 76

Guidelines for electronic communication devices in the workplace should pertain to personal use also.

Question 77

Ignoring an e-mail message is rude and communicates to the sender that you do not care.

Question 78

Only utilize a communication tool when it is relevant to the discussion or issue you are addressing.

Question 79

If you need to place a caller on hold, you do not need to ask, just tell him or her.

Question 80

Including emoticons in business messages reduces your professional image.