Deck 8: Human Resource Management

Question 1

During an employee orientation:

A) Company property (such as name badge and keys) is typically issued
B) The company mission statement is created
C) Phone numbers of key executives are shared
D) All of the above

Answer 1

A

Question 2

A company's dress code addresses:

A) Health/safety concerns
B) Personal hygiene
C) Both A and B
D) None of the above

Answer 2

C

Question 3

The employee handbook:

A) Is an important legal document
B) Should be kept readily available and referred to often
C) Should be kept in a secure location
D) All of the above

Answer 3

B

Question 4

A(n) ________ is the time that the company's purpose, its structure, its major policies, and other matters are explained:

A) Job interview
B) Job preview
C) Employee orientation
D) Employee feedback session

Question 5

The human resource department is responsible for:

A) Hiring, training, and compensation
B) Benefits, performance evaluations, and employee complaints
C) Both A and B
D) None of the above

Question 6

A company's employment-at-will policy:

A) Is legally required in many states
B) Applies to all employees
C) States that employees are obligated to work for a specified period of time
D) All of the above

Question 7

Employment-at-will policies state that:

A) A non-contracted employee can quit at any time
B) An employer can terminate a non-contracted employee at any time
C) Non-contracted employees are not obligated to work for the company for a specified period
D) All of the above

Question 8

A "right-to-revise" policy:

A) Is a legal requirement
B) Means an employee can quit at any time
C) Means a company can terminate an employee at any time
D) Preserves a company's right to update its policies

Question 9

Other important policies that should be included in an employee handbook include:

A) Non-discrimination policy
B) Lawful harassment
C) Non-mandatory dress codes
D) All of the above

Question 10

The Employee Handbook includes which of the following?

A) Work conditions
B) Rules of etiquette
C) Legally required policies
D) All of the above

Question 11

The ________ is responsible for hiring, training, compensation, and other issues affecting your work status.

A) Benefits department
B) Human resource department
C) Strategic planning department
D) Accounting department

Question 12

A company's ________ identifies required and appropriate work attire.

A) Sexual harassment policy
B) Human relations policy
C) Dress code
D) All of the above

Question 13

The employee dress code is:

A) Often necessary for safety issues
B) A legally required policy
C) Both A and B
D) None of the above

Question 14

The human resource department is responsible for all:

A) Hiring
B) Legal matters
C) Conflict issues
D) All of the above

Question 15

The employee orientation should be conducted by the:

A) Immediate supervisor
B) Human resources department
C) CEO and executive staff
D) Board of Directors

Question 16

The employee handbook:

A) Should be used as a reference for minor workplace issues
B) Should never contain an agreement requiring you to sign and agree to its contents
C) Is required by law
D) None of the above

Question 17

A(n) ________ policy means employers can change their policies whenever applicable.

A) Employment-at-will
B) Employment and change
C) Right-to-revise
D) Right-at-will

Question 18

During an employee orientation, the ________ is typically shared. This piece of information visually shows the lines of authority, key departments, and individuals in charge.

A) Organization structure
B) Organization chart
C) Chart of command
D) Command and control structure

Question 19

The ________ outlines an employee's agreement with an employer.

A) Strategic plan
B) Corporate policies and procedures
C) Employee handbook
D) Corporate mission statement

Question 20

The human resource department assists employees with:

A) Strategic planning issues
B) Accounting problems
C) Day to day job duties
D) Work-related matters

Question 21

The various terms for employment status include:

A) Full-time employment
B) Half-time employment
C) Employment-at-will
D) All of the above

Question 22

When asked to sign a performance evaluation:

A) Sign the document, even if you don't agree with its contents
B) Sign the document, even if you don't agree with its contents, but include an emotional written response
C) Sign the document, even if you don't agree with its contents, but include factual evidence supporting your concerns
D) Do not sign the document if you disagree with its contents

Question 23

New employees should do all of the following EXCEPT:

A) Determine if your company has an orientation/introductory period
B) Identify when you become eligible for benefits
C) Identify your coworkers' salary schedules
D) Identify factors that will be used to evaluate performance

Question 24

During a performance evaluation:

A) Provide documentation of events detailing your excellent behavior and/or judgment
B) Not be overly favorable or critical
C) Be honest about your work strengths and opportunities for improvement
D) All of the above

Question 25

An employee's performance appraisal will:

A) Become a permanent part of the employee personnel file
B) Be photocopied and shared with the employee
C) Both A and B
D) None of the above

Question 26

Introductory employees have the same status as:

A) Part-time employees
B) Full-time employees
C) Temporary employees
D) None of the above

Question 27

If you do not agree with your performance evaluation:

A) Demand that the evaluation be changed
B) Complain to the human resource department
C) Write a factual rebuttal to the negative evaluation
D) Hire a private attorney

Question 28

Employee benefits may include:

A) Direct (monetary) benefits
B) Indirect (non-monetary) benefits
C) Both A and B
D) None of the above

Question 29

________ means employees work less than 40 hours a week.

A) Full-time employment
B) Part-time employment
C) Temporary employment
D) Employment-at-will

Question 30

The various terms for employment status include all of the following EXCEPT:

A) Full-time employment
B) Part-time employment
C) Temporary employment
D) Employment-at-will

Question 31

A ________ outlines job duties and responsibilities.

A) Performance appraisal
B) Performance evaluation
C) Job description
D) Job specification

Question 32

A(n) ________ is a new employee who has been hired for a full-time position.

A) Temporary employee
B) Introductory employee
C) New employee
D) Probationary employee

Question 33

Indirect benefits include:

A) Monetary benefits
B) Non-monetary benefits
C) Mandatory benefits
D) Cafeteria benefits

Question 34

During a formal evaluation:

A) Immediately interrupt your supervisor if you disagree with the assessment
B) Respectfully argue or challenge your supervisor
C) Sit quietly and listen to the supervisor's assessment
D) Sit quietly during the assessment, then write an emotional response

Question 35

________ means employees are hired for a specified period of time, typically to assist with heavy work periods or to temporarily replace an employee on leave.

A) Full-time employment
B) Part-time employment
C) Temporary employment
D) Employment-at-will

Question 36

Introductory employees:

A) Cannot become full-time employees for one year
B) Are not given a performance evaluation for one year
C) Immediately qualify for benefits and full-time entitlements
D) Can have their introductory period extended if necessary

Question 37

Employee medical information is legally required to be:

A) Kept in your supervisor's office for immediate reference
B) Kept in your personnel file
C) Restricted to those that are administering health benefits
D) All of the above

Question 38

A ________ identifies how an employee's performance is measured.

A) Performance appraisal
B) Performance evaluation
C) Job description
D) Job specification

Question 39

Benefits may include:

A) Pharmacy discounts
B) Day care
C) Vision care
D) All of the above

Question 40

________ means employees work 40 or more hours per week.

A) Full-time employment
B) Part-time employment
C) Temporary employment
D) Employment-at-will

Question 41

A ________ is a small percentage or fixed amount of a health care fee that many employees are required to pay.

A) Co-op payment
B) Co-percentage
C) Co-payment
D) None of the above

Question 42

Many companies offer ________ that are tax deferred.

A) Savings plans
B) Automatic deduction plans
C) Retirement plans
D) Incentive plans

Question 43

Any money that is taken from your original earnings must be documented on your:

A) Check (deposit note)
B) Deposit slip
C) Pay stub
D) Receipt

Question 44

________ is another word for a prescription drug.

A) Physical therapy
B) Pharmaceutical
C) Pharmacological
D) Psychological

Question 45

A(n) ________ is designed to address workplace issues immediately, openly, and honestly.

A) Conflict management program
B) Open-door policy
C) Grievance procedure
D) None of the above

Question 46

Employees should begin taking advantage of retirement planning:

A) As soon as they start working
B) In their 30s
C) In their 40s
D) After age 55

Question 47

________ services include care for your eyes.

A) Vision
B) Vocational
C) Veterinary
D) Vocabulary

Question 48

Unions negotiate on behalf of employees and typically negotiate:

A) Higher salaries
B) Better benefits
C) Improved work conditions
D) All of the above

Question 49

An important part of your paycheck that provides detailed information about hours worked, total pay, and taxes paid is called the:

A) Check (deposit note)
B) Deposit slip
C) Pay stub
D) Receipt

Question 50

The union contract outlines specific issues, including:

A) Handling of grievances
B) Holidays/vacations
C) Both A and B
D) None of the above

Question 51

A(n) ________ is an organization whose purpose is to protect the rights of employees.

A) Union
B) Bargaining agent
C) Open shop
D) Grievance

Question 52

An open-door policy:

A) Means you should talk to your boss's boss if his or her office door is open
B) Means that good bosses should always have their doors open
C) Means that the company has a strict policy that every boss must keep his or her office door open
D) None of the above

Question 53

The human resource department is responsible for hiring, training, compensation, benefits, performance evaluations, complaints, promotions, and changes in work status.

Question 54

Medical benefits include:

A) Physician and hospital visits
B) Eyeglasses and contact lenses
C) Dental care and braces
D) All of the above

Question 55

________ benefits include coverage for physician and hospital visits.

A) Dental
B) Medical
C) Vision
D) Full

Question 56

An employee's primary contact with a union is through the:

A) Union contract
B) Shop steward
C) Human resources department
D) Union president
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.

Question 57

If you are planning a family:

A) Identify company policies regarding pregnancy and family leave
B) Don't tell anyone at work until necessary
C) Hire a lawyer to identify all legally required benefits
D) None of the above

Question 58

You should use your health benefits:

A) As soon as you become eligible
B) Only when they are needed
C) Only for emergencies
D) All of the above

Question 59

When completing benefit information:

A) Keep all copies of forms for future reference
B) Know that an employer must legally keep your health information confidential
C) Provide accurate information
D) All of the above

Question 60

A(n) ________ typically provides free and confidential psychological, financial, and legal advice.

A) Maternity leave program
B) Payroll/retirement program
C) Legally mandated health service
D) Employee assistance program

Question 61

Full-time employees work 40 or more hours per week.

Question 62

Most companies have mandatory uniforms.

Question 63

Common factors used to evaluate performance should reflect job duties and responsibilities.

Question 64

Providing employees their choice of which benefits best meet their needs is called a flexible health plan.

Question 65

The employee handbook is an important document that outlines an employee's agreement with the employer regarding work conditions, policies, and benefits.

Question 66

Dental benefits include care for your teeth.

Question 67

Employee benefits only include health benefits and vacation pay.

Question 68

If an employer has a right to revise statement in its handbook, it cannot change any policies after you are hired.

Question 69

Temporary employees are hired only for a specified period of time.

Question 70

Employee orientation is an opportunity to provide a company with your ideas on its company strategy.

Question 71

Medical benefits include care for your eyes.

Question 72

Vacation days are considered a benefit.

Question 73

A job description outlines job duties and responsibilities.

Question 74

A performance evaluation identifies how a team's performance will be measured.

Question 75

Employment-at-will employees are contracted to work for a specified period.

Question 76

If you have medical benefits from work, they automatically apply to your spouse and children.

Question 77

The right-to-revise policy means an employer can change employment policies.

Question 78

Employers usually do not review the employee handbook with you, so it is your responsibility to review it on your own.

Question 79

Employee benefits can be direct and indirect.

Question 80

If your company offers a retirement plan, take advantage of this benefit at an early age.