Deck 6: Etiquettedress

Question 1

Many employees spend more time:

A) At work than they do at home
B) At home than they do at work
C) Away from both work and home
D) None of the above

Answer 1

A

Question 2

When in a meeting that you do not normally attend:

A) Interrupt the discussion if your point is important
B) Speak only when addressed
C) Let the executive guide the conversation
D) Be honest with your comments-even if they are negative

Answer 2

C

Question 3

Developing strong friendships at work:

A) Is dangerous because it becomes difficult to separate personal and professional issues
B) Can be equally as damaging as creating workplace enemies
C) Has the potential to create distrust among employees
D) All of the above

Answer 3

D

Question 4

________ means accepting responsibility and reporting back to whoever gave you power.

A) Accountability
B) Empowerment
C) Legitimate power
D) Responsibility

Question 5

The two common types of bosses include:

A) Competent and incompetent
B) Incompetent and abusive
C) abusive and good
D) None of the above

Question 6

The best way become more valuable to the company is to:

A) Study the concept of personal responsibility
B) Assist the marketing department in creating a customer service program
C) Learn how to develop budgets for every department
D) All of the above

Question 7

Workplace relationships have a profound impact on productivity because:

A) If you become personal friends with customers and vendors, you will increase business
B) We normally spend more time at work than we do at home
C) Coworkers don't let friendships lead to favoritism
D) All of the above

Question 8

Everyone in the workplace has:

A) Power
B) Benefits
C) Leadership
D) None of the above

Question 9

Regardless of your like or dislike of a fellow employee, treat:

A) Your friends better than you treat others
B) Coworkers the way you see your boss treat others
C) Everyone with respect and professionalism
D) None of the above

Question 10

When in the presence of senior executives of your company:

A) If your boss is not present, speak poorly of your boss if he or she is unfair
B) Ignore the senior executive
C) Be aggressive and take the lead in a conversation
D) None of the above

Question 11

When talking with an executive or senior official and the individual begins glancing away or turning his or her body away from you:

A) Incorporate something in the executive's vision into the conversation
B) Immediately walk away
C) Offer the executive a drink
D) Tell the executive that it was nice meeting him or her and excuse yourself

Question 12

Accountability:

A) Never impacts productivity
B) Means you keep a personal journal of your accomplishments
C) Cannot occur without responsibility
D) None of the above

Question 13

When in the presence of company executives or board members:

A) Draw attention to yourself
B) Pull the senior official aside and tell him or her stories about your boss
C) Tell the senior official about all your recent accomplishments
D) None of the above

Question 14

________ is defined as pushing power and decision making to individuals.

A) Legitimate power
B) Responsibility
C) Accountability
D) Empowerment

Question 15

The greatest amount of learning and success comes from:

A) The classroom
B) Experience and failure
C) Watching others
D) Workshops and conferences

Question 16

One of the best ways to gain respect and credibility at work is to:

A) Become accountable for your performance
B) Ask for and assume new tasks
C) Focus on the company's mission
D) All of the above

Question 17

Mature and confident employees:

A) Act differently only around customers
B) Act differently only around the boss
C) Act differently around different employees
D) Display consistent behavior around everyone

Question 18

The goal of ________ is to increase quality, customer satisfaction, and, ultimately, profit.

A) Responsibility
B) Legitimate power
C) Empowerment
D) Accountability

Question 19

________ means accepting power that is given to you in the workplace.

A) Legitimate power
B) Empowerment
C) Accountability
D) Responsibility

Question 20

Empowerment results in increased:

A) Accountability
B) Profits
C) Quality
D) All of the above

Question 21

If you have a good boss:

A) Begin imitating his good qualities
B) Use him or her as a professional mentor
C) Take advantage of learning from his or her leadership
D) All of the above

Question 22

No matter how bad the boss:

A) Report the poor boss to administration or the human resources department
B) Complain to other employees
C) Continually tell your boss that he or she is doing a good job
D) Treat your boss with respect

Question 23

Abusive bosses:

A) Typically behave that way because they are insecure
B) Utilize legitimate and coercive power
C) Like to belittle or intimidate employees
D) All of the above

Question 24

A ________ is a company's shared values and beliefs.

A) Corporate culture
B) Mission statement
C) Corporate vision statement
D) Company morale

Question 25

If you can tolerate an abusive boss, you should:

A) Immediately seek a new job
B) Openly speak poorly about your boss
C) Do your best to work with the situation
D) None of the above

Question 26

If you have a good boss:

A) Routinely share personal and sensitive information with him or her
B) Develop a personal friendship with him/her
C) Never allow this person to become your mentor
D) None of the above

Question 27

When working for an abusive boss:

A) Get your boss fired
B) Do not speak poorly of your boss in public
C) Expose your boss's incompetence
D) None of the above

Question 28

Be cautious about workplace friendships because:

A) Your friendship has the potential to only be based upon work issues
B) If the friendship goes awry, others will be jealous
C) If your friend gets promoted, you can no longer be friends
D) None of the above

Question 29

An ________ is a boss who is constantly belittling or intimidating his or her employees.

A) Abusive boss
B) Abrasive boss
C) Adoring boss
D) Aloof boss

Question 30

Dating at work:

A) While acceptable, should be approached with caution
B) Should only occur with your boss
C) Can occur with customers and vendors, but never coworkers
D) Should never occur with customers, vendors, or coworkers

Question 31

If your boss ever acts in a discriminatory or harassing manner:

A) Immediately quit your job
B) Ignore the behavior
C) Immediately secure an attorney
D) Document and report the poor behavior

Question 32

You should be cautious about workplace friendships due to:

A) The awkwardness that will result if one of you gets promoted
B) The potential for others feeling like outsiders or feeling that you are playing favorites
C) The chance of the friend discovering your strengths and weaknesses
D) All of the above

Question 33

If you are a victim of a bad workplace relationship:

A) Apologize if you were wrong, do not hold a grudge, and be polite and respectful
B) Apologize regardless of whether you were right or wrong, do not hold a grudge, and retaliate
C) Do not wait for an apology, hold a grudge, and ignore the situation
D) Wait for an apology, hold a grudge, and tell your boss

Question 34

If you are the victim of a bad relationship:

A) Do not hold a grudge if the other person is rude
B) Document any hostile or harassing behavior and inform your boss
C) Apologize if you harmed the other person
D) All of the above
E) None of the above

Question 35

Bosses that are abusive typically:

A) Are poor performers
B) Are high performers
C) Have low self-esteem
D) Are good bosses

Question 36

A(n) ________ is one who is respectful, fair, and grooming you for a promotion.

A) Average boss
B) Abusive boss
C) Good boss
D) Typical boss

Question 37

________ is the attitude employees have toward the company.

A) Motivation
B) Corporate culture
C) Employee morale
D) None of the above

Question 38

Conversations at work should be:

A) Honest, even if this means speaking negatively of someone
B) Positive and respectful of others
C) Both A and B
D) None of the above

Question 39

Social functions that occur at the worksite should:

A) Be attended, even if only for a brief visit
B) Only be attended if you helped provide refreshments
C) Only be attended by senior officials
D) Only be attended if attendance is mandatory

Question 40

If your confidential complaints to higher executives about your boss are going unnoticed:

A) Keep complaining to others
B) Give up your employee rights
C) Begin quietly looking for a new job
D) Immediately quit

Question 41

Empowerment means you are giving power to the employees who are furthest away from the customer.

Question 42

If there is a common refrigerator for employees:

A) It's acceptable to eat whatever is being stored, as long as there is no name on the container
B) The company must hire someone to clean the refrigerator every week
C) It is considered stealing if you eat someone else's food
D) Both B and C

Question 43

It is difficult to make workplace relationships your only circle of friends because it is difficult to separate personal and work issues.

Question 44

Accountability means you will accept the power given to you.

Question 45

Dating others at work is:

A) Acceptable if there is a company policy allowing the behavior
B) Acceptable because it makes everyone uncomfortable
C) Dangerous because it exposes your company to potential sexual harassment charges
D) Acceptable if no one knows

Question 46

The purpose of empowerment is to increase quality and customer satisfaction.

Question 47

In the company break room, employees:

A) Can expect the cleaning staff to clean up the room
B) Are not allowed to eat food
C) Should clean up after themselves
D) May eat any food in left in the breakroom

Question 48

It is acceptable to pull a senior official aside and tell him or her stories about your boss and/or work performance.

Question 49

If there is a common break room where coffee and snacks are served and the company does not pay for these items:

A) Ask others to take turns bringing in snacks
B) Contribute funds to pay for these items
C) Volunteer to seek donations for these items
D) Send a handwritten thank-you note to the employee who provides these items

Question 50

You will gain respect and credibility at work by asking for new tasks.

Question 51

If you date coworkers, customers, or vendors, you may:

A) Behave in a manner that does not represent your company favorably
B) Speak poorly of your boss, other employees, or your company
C) Share confidential information
D) All of the above

Question 52

The foundation of empowerment is that employees feel that they are making a contribution to the company.

Question 53

People who are mature and confident behave consistently around others.

Question 54

Workplace relationships have a profound impact on productivity.

Question 55

Selling fundraising items at work is:

A) Acceptable only if it is for an immediate family member
B) Only appropriate during non-work periods such as your break and lunch hour
C) Generally frowned upon
D) Acceptable if you conduct business in your private work area
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.

Question 56

Socializing with coworkers is expected and acceptable.

Question 57

Attending work-related social activities is:

A) Mandatory if they occur outside of normal work hours
B) Optional if the event is at work and held during work hours, but you are busy
C) Both A and B
D) None of the above

Question 58

Regarding gift-giving at work:

A) If you give a gift to one person, you must give a gift to everyone
B) If you choose to give gifts, do it discreetly so as not to offend others
C) You should never give gifts at work
D) You must give gifts for boss's day and secretary's day

Question 59

Responsibility means employees report back to whoever empowered them.

Question 60

Consuming alcohol at work-related functions is:

A) Illegal
B) Acceptable if you limit yourself to two drinks
C) Not recommended
D) Both A and C

Question 61

An abusive boss is someone who is constantly belittling or intimidating employees.

Question 62

Unresolved conflict does not occur in the best relationships.

Question 63

A good boss does not groom employees for promotions.

Question 64

If you are a victim of a bad relationship, immediately apologize if necessary.

Question 65

If you have an abusive boss, it is appropriate to speak poorly of the boss to senior officials.

Question 66

Bosses are human and are learning and developing their skills.

Question 67

Dating a coworker can expose you and your company to potential sexual harassment charges.

Question 68

A company can prevent you from dating coworkers.

Question 69

When you only socialize with work friends, you tend to get absorbed in work issues.

Question 70

Employee morale is the attitude employees have toward their company.

Question 71

You should not defend coworkers when other employees are talking ill about them.

Question 72

No matter what type of boss you have, treat your boss respectfully and professionally.

Question 73

It is acceptable and encouraged to increase your professional network within your company.

Question 74

You should attend work-related social functions that occur outside of your normal work hours.

Question 75

If you are in a meeting you do not normally attend, you should be confident and interrupt if necessary to share your ideas.

Question 76

An abusive boss is someone who does not know how to do his or her job.

Question 77

A company's corporate culture has an enormous impact on employee morale.

Question 78

The one common thread that binds most workplace friendships is the job itself.

Question 79

An executive's body language can indicate if you should talk to him or her at this time or later.

Question 80

You do not need to be cautious about workplace friendships.