Deck 9: Groups and Leaders

Question 1

Match the proper term to this definition: a metaphor which represents organizations as standardized by repetition, specialization, or predictability.

A)Instrument of domination metaphor
B)Machine metaphor
C)Family metaphor
D)Culture metaphor

Answer 1

B

Question 2

Organizational communication is less effective when group members question one another.

Answer 2

False

Question 3

Which of the following types of talk are you most likely to find in the workplace?

A)Instrumental talk
B)Recreational talk
C)Relational talk
D)Exclamatory talk

Answer 3

A

Question 4

A new leader may find it difficult to change an organization's culture because workers have longstanding relationships that changes may undermine.

Question 5

Which metaphor of organization mentioned in the text most strongly emphasizes the transactions of communication?

A)Instrument of domination metaphor
B)Culture metaphor
C)Family metaphor
D)Machine metaphor

Question 6

Meaning-making in an organization involves interpersonally framing situations and events. How might two administrators frame a tuition increase differently than two students would?

Question 7

The "structurational approach" views organizations primarily in terms of the patterns of relationships among the members of the organization.

Question 8

Organizations usually succeed when they attempt to reproduce friendships in their customers.

Question 9

Organizations try to cultivate loyalty by presenting themselves as individual entities worthy of friendship.

Question 10

Explain the difference between norms and rules and give a personal example of each from your work history?

Question 11

Which common term is misleading, because it directs attention away from personal relationships and toward impersonal structures and abstract organizational units?

A)Leadership
B)Team
C)Power
D)Workplace

Question 12

You want to increase the productivity of your employees. What might you try if you held a traditional view of organizations? What if you held a transactional view?

Question 13

Match the proper term to this definition: the process of importing your normal practices of everyday talk into the workplace.

A)Sedimentation
B)Structuration
C)High code adoption
D)Continuation of identity

Question 14

The authors point out that lower-level workers might have little formal power, but they always have some informal power. Describe what they mean by informal power and give an example.

Question 15

As a result of the "Protestant Work Ethic" the media typically portray the workplace quite positively.

Question 16

At work, the development of long-term intimacy is one of the purposes of conversation.

Question 17

One evident norm or rule in an organization is expectation of hierarchy

Question 18

Customer relations are the same thing as customer relationships

Question 19

Select one television show or movie and describe how it might socialize a child to think of work in a particular way.

Question 20

Match the proper term to this definition: the preparation for becoming a worker in the form of socialization that takes place in a child's early life through family interaction and exposure to the media.

A)Vocational anticipatory socialization
B)High code adoption
C)Spillover effect
D)Sedimentation

Question 21

During contract negotiations, television actors sometimes become too "sick" to come to work-until their salary demands are met. What form of worker resistance is this?

A)Filing a grievance with management
B)Stereotyping of others
C)Lack of respect
D)Withdrawal of effort

Question 22

Who understands organizations as the result of the human search for meaning?

A)Giddens
B)Weick
C)Lumbergh
D)Totten

Question 23

According to Zweig, which aspect of a worker's relationship with an organization is rarely found in other, personal relationships?

A)Expectations of role performance
B)Expectations of some forms of surveillance and intrusion
C)Expectations of mutual benefit
D)Expectations of an ongoing relationship

Question 24

Which of the following is NOT a form of employee-abusive communication?

A)Bullying
B)Derogatory talk
C)Backstabbing gossip
D)Negative performance evaluation

Question 25

Match the proper term to this definition: not a property of an organization, but an interpersonally and relationally transacted product of communication based on the relationships between people and what they talk about and how they do so.

A)Core competencies
B)Continuation of identity
C)Organizational climate
D)Vocational anticipatory socialization

Question 26

Intimacy and support are more characteristic of which type of goals?

A)Achievement goals
B)Relational goals
C)Efficiency goals
D)Instrumental goals

Question 27

The realization that attracting new customers is much more expensive than retaining old customers led organizations to pursue what strategy?

A)Total quality management
B)Loyalty oaths
C)Retention bonuses
D)Relationship marketing

Question 28

Match the proper term to this definition: an unstated rule that is understood to be represented in a pattern of behavior.

A)Rule
B)Norm
C)Policy
D)Directive

Question 29

Which of the following is a characteristic of most workplace relationships?

A)They are romantic.
B)They are unhealthy.
C)They are intimate.
D)They are involuntary.

Question 30

Which of the following is NOT one of Kram and Isabella's three types of collegial relationships between people in an organization?

A)Special peer relationships
B)Information peer relationships
C)Competitive peer relationships
D)Collegial peer relationships

Question 31

The stress of Leroy's project deadline at work caused him to be short-tempered with his wife. What is the name of this problem?

A)Spillover effect
B)Isolation effect
C)Hawthorne effect
D)Relationship effect

Question 32

Which of the following terms is the closest synonym for systems, as the authors use the term?

A)Rules
B)Patterns of relations
C)Structure
D)Human resource policies

Question 33

In discussing informal power, the text mentions four forms of worker resistance. Which of the following is NOT one of those forms?

A)Reluctance to do the work
B)Stereotyping of others
C)Filing a grievance with management
D)Withdrawal of effort

Question 34

Structurational approaches are basically what kind of approach?

A)Interpretivist and positivist approach
B)Positivist and social constructivist approach
C)Empirical and critical approach
D)Social constructivist and critical approach

Question 35

The text lists four ways of formally introducing and reinforcing the organizational culture. Which of the following is NOT one of those ways?

A)Watching corporate videos
B)Going to retreats
C)Reading emails from complaining customers
D)Doing bonding exercises

Question 36

What factors do traditional conceptions of organizations usually overlook?

A)Physical structures
B)Relationships
C)Hierarchies
D)Bureaucracies

Question 37

What type of communication builds trust, confidence, mutual interest, and a sense of membership and belonging?

A)Interaction
B)Persuasion
C)Transaction
D)Direction

Question 38

The text mentions which two functions of appropriate dress in the workplace?

A)Indication of length of service and identification with a workers' union
B)Indication of position within the organization and indication of length of service
C)Identification with the organization and indication of position within the organization
D)Identification with a workers' union and indication of corporate goals