Deck 10: Communication in the Workplace

Question 1

The consumer type relationship between patients and providers is best typified by:

A)A relationship in which patients and providers work together as equals to solve problems
B)A view of the physician as a medical clerk carrying out the wishes of the patient
C)A relationship in which the physician is dominant and direct treatment alone
D)Interactions in which the patient is passive and dependent on the physician for recommendations

Answer 1

B

Question 2

What key behaviors can providers exhibit to reduce their likelihood of malpractice lawsuits?

Answer 2

Smiling, eye contact, appropriate touch, and a courteous voice

Question 3

List and describe at least three variables related to patient-provider communication that affect the relationship and interaction.
Short Answer

Answer 3

There are five variables discussed in the chapter including age (older patients tend to be less expressive and less willing to challenge authority, adhering more strongly to traditional role of patients and providers), gender (female providers are more supportive and provide more information, while female patients are more explicit, emotionally expressive, and receive more information from providers), ethnicity (Caucasian patients, as opposed to Black or Hispanic patients, receive care that is of high interpersonal quality, more positive talk, and more information), and education level (patients with higher levels of formal education are more expressive, may see less of a power difference between themselves and providers, and may expect to be more involved in the health care process).

Question 4

The everyday function of distraction in communication is not viewed as beneficial to someone dealing with a problem.

Question 5

Describe the five key elements of patient-provider interaction that impact satisfaction.

Question 6

Patients who participate in the decision making process regarding their treatment options and protocols often also increase their ________________ to treatments.

A)Medication dose
B)Chance of failure
C)Confusion about
D)Adherence

Question 7

Several studies have reported that in comparison to Caucasian patients, Black and Hispanic patients receive less:

A)Positive talk from providers
B)Information from providers
C)Quality interpersonal interaction from providers
D)All of the above

Question 8

"Doorknob disclosures" are best defined as:

A)Private information that is shared at the door between romantic partners
B)Notes that physicians leave in the examination room for patients to read
C)Delayed medical disclosures by patients, only revealed as the physician is leaving the room
D)Disclosures by physicians about their personal life or health

Question 9

Research has demonstrated that the media responsibly portrays positive body images and promotes healthy nutrition.

Question 10

Nurturing support involves providing information or performing tasks for others.

Question 11

According to the chapter, there are 5 basic types of social support?

Question 12

College students typically report that their parent(s) is given access to their most private information.

Question 13

List in descending order, the five most common types of medical information that are sought online through the Internet?

Question 14

Most health care providers most on patient's physical problems rather than psychosocial problems.

Question 15

Patients are generally more satisfied with their patient-provider relationship if conversation is balanced between psychosocial and biomedical needs and concerns.

Question 16

Which element of a satisfactory patient-provider relationship is best represented when a physician asks a patient, "Are you experiencing any symptoms of depression?"

A)Continuity of relationship
B)Balancing the patient's psychosocial needs with their biomedical needs
C)Expression of relational expectations
D)Perception of medical competence

Question 17

List and define the two main types of social support and provide an example for each subtype of social support?

Question 18

Which of the following are principles of patient-provider communication regards providers educating their patients in a manner that is clear and understandable?

A)Provider Expertise
B)Emotions
C)Reciprocity
D)Patient Stories

Question 19

According to principles of social influence, people with overweight friends tend to be overweight themselves.

Question 20

Privacy boundaries are borders between what is considered private and what is not.

Question 21

One way in which everyday communication serves as a regulation mechanism is:

A)By allowing an outlet for stress and worries
B)By providing an alternative to discussions of health issues and problems
C)By serving as a precursor to deeper discussions about health issues/problems
D)By maintaining sources of support

Question 22

Which of the following types of health and illness issues are frequently addressed in news and health media?

A)In a negative manner
B)In a positive manner with few negative consequences
C)In positive manner with attention toward negative and sickening consequences
D)In a neutral manner that neither favors nor opposes the decision

Question 23

Nurturing support consists of two subtypes of support, what are they?

A)Emotional and action-facilitating
B)Informational and action-facilitating
C)Instrumental and esteem
D)Emotional and esteem

Question 24

What is considered a key concern of individuals who are seeking or receiving social support?

A)Loss of autonomy or independence
B)Enhancement of positive face
C)To be viewed as competent and reliable
D)Being overly burdened with requests for help

Question 25

According to the chapter, which of the following is NOT a key criterion that impacts privacy rules?

A)Motivation
B)Self-disclosure
C)Gender
D)Context

Question 26

Effective patient-provider communication has been associated with decreases in:

A)Anxiety
B)Adherence to treatment
C)Stress
D)A & C

Question 27

Entertainment programming is known to accurately depict health issues as related to:

A)Inadequate housing
B)Biomedical symptoms and causes
C)Environmental conditions
D)Unavailable preventative care

Question 28

According to the chapter, an offer to use "recreational" drugs is easier to refuse from what type of relational partner?

A)A brother you are close to
B)Your best friend
C)A strange guy you met at a party
D)Your dad

Question 29

Which aspect of Communication Privacy Management Theory (Petronio, 2002) refers to the cooperation among persons who share private information to keep boundaries intact or to ensure that information revealed is not misused by the recipient?

A)Boundary turbulence
B)Coordination
C)Privacy Boundaries
D)Ownership

Question 30

The most common type of direct-to-consumer advertising of medications:

A)Never mentions the name of the drug
B)Does not make any claims concerning the drug's effectiveness
C)Highlights the uses and benefits of the named drug
D)Mentions only the name of the drug and no other information

Question 31

Which of the following is considered a supportive function of everyday communication?

A)Perpetuation
B)Patient Stories
C)Provider Expertise
D)A & C

Question 32

Prosmoking messages about smoking often include:

A)Refutation of established findings that link tobacco use to cancer
B)Acknowledgement of the risks associated with tobacco use
C)Recognition and acceptance of antismoking messages
D)Expression and acceptance of anxieties related to smoking

Question 33

When a person does not receive the social support that they expected from a particular relationship they may experience:

A)An increase in relational closeness
B)Disappointment and rejection
C)Feeling worse about the situation than prior to seeking support
D)B & C