Deck 9: Management Principles 

Question 1

Which of the following are considered DECISIONAL roles of managers by Mintzberg?

A)liaison and spokesperson
B)disturbance handler and negotiator
C)figurehead and leader
D)monitor and disseminator

Answer 1

B

Question 2

The scalar principle means that:

A)a clear and unspoken line of authority extends from top to bottom position in an organization.
B)a vertical division of labor has occurred.
C)a manager has the right to direct the work of others.
D)an employee reports to only one manager.

Answer 2

A

Question 3

Line and staff positions differ in that:

A)line positions usually are paid as hourly employees;staff positions usually are paid a salary.
B)line positions have a smaller span of management than do staff positions.
C)line positions have supervisory responsibility;staff positions have advisory responsibility.
D)line positions usually are lower on the organization chart and report to staff positions.

Answer 3

C

Question 4

The authority that is based on a manager's expertise is termed ________.

A)authority of competence
B)acceptance authority
C)positional authority
D)formal authority

Question 5

The division of labor that involves bringing together experts from different departments to work on a project is termed ________.

A)decentralized
B)matrix
C)functional
D)team

Question 6

Policies are important in organizations because they:

A)are single-use plans that help guide employee efforts on a project.
B)provide a general guide for organizational behavior.
C)specify what must or must not be done.
D)give a chronological sequence of activities that are to occur to achieve organizational goals.

Question 7

NAFTA is common market,free trade agreement between which countries?

A)United States,China,India,and Japan
B)140 different countries from around the globe
C)North and South America
D)United States,Mexico,Canada

Question 8

A group of people working together in some form of coordinated effort to attain objectives is termed ________.

A)vertical integration
B)organizational hierarchy
C)functional alliances
D)an organization

Question 9

"Corporate culture" is defined as:

A)assignment of various activities to different groups of employees.
B)the quality of life within an organization.
C)shared philosophies,values,assumptions,and norms.
D)coordination of activities or tasks.

Question 10

The management function of planning:

A)is the process of grouping activities and delegating authority to accomplish these activities.
B)requires an understanding of human behavior.
C)involves determining in advance what should happen.
D)is the responsibility of the human resource department in many organizations.

Question 11

"Span of management" refers to:

A)the geographic distance a manager must cover to supervise employees.
B)the number of contacts outside of the department a manager is expected to interact with.
C)the number of people one manager can effectively manage.
D)the range of skills of employees answering to one manager.

Question 12

________ departmentalization occurs when organization units are defined by the nature of the work being performed.

A)Customer
B)Functional
C)Product and service
D)Geographic

Question 13

Standards are important in the control process because they:

A)set the strategy for use of resources.
B)define the dimensions for what is expected to happen.
C)help create the flexibility needed for an organization to function effectively.
D)provide a way to group activities.

Question 14

________ specify action by stating what must or must not be done in an organization.

A)Rules
B)Procedures
C)Policies
D)Methods

Question 15

The term,efficiency,means:

A)selecting the correct plan to achieve a goal.
B)choosing the right objectives.
C)achieving outcomes with minimum inputs.
D)doing the right things.

Question 16

Factors affecting the span of management include all of the following EXCEPT:

A)organizational policies.
B)nature of the work being completed.
C)authority of the manager.
D)competency of workers.

Question 17

Being unable to recognize differences in people from different cultures and countries is termed a(n)________.

A)geocentric attitude
B)discriminatory attitude
C)ethnocentric attitude
D)parochial attitude

Question 18

Which of the following activities would be considered part of the INTERPERSONAL role of a manager?

A)initiating a change in the way purchasing is done in the organization
B)hiring and training staff
C)negotiating the union contract
D)telling employees about the new restaurant policies related to childcare

Question 19

Making decision based on generally held beliefs about proper corporate behavior is termed an organization's ________ responsibility.

A)discretionary
B)ethical
C)legal
D)economic

Question 20

Technical skill:

A)involves working with people and understanding their behavior.
B)is needed to recognize the interrelationships of factors on the job.
C)is most important at the start of one's management career.
D)requires effective communication skills.

Question 21

A capitalistic economy is one in which a central planning agency determines what is produced,when it is produced,who can produce it,and in what quantities it will be produced.

Question 22

In a team division of labor,there is no management hierarchy involved.

Question 23

Generally the narrower the span of management the more horizontal integration that occurs.

Question 24

According to the ________ principle,authority and responsibility must coincide.

Question 25

The unity of command concepts means that an employee reports to only one manager.

Question 26

The establishment of lines of authority in an organization is termed "horizontal division of labor."

Question 27

The assignment of various activities or tasks to different units or people is termed departmentalization.

Question 28

A subsidy is considered a trade barrier.

Question 29

Which of the following would likely result in a narrower span of management?

A)having access to staff experts
B)having comprehensive policies in place
C)having a highly skilled work force
D)having complex work that needs to be done

Question 30

________ involves an evaluation of an employee's performance with established standards for that position.

Question 31

Responsibility is the right to take action because of one's position in the organization.

Question 32

Social responsibility is an organization's responsibility to society beyond its profit generation.

Question 33

The right of a manager to direct the work of others is termed authority.

Question 34

The graphic presentation of an organization's structure is termed an organization chart.

Question 35

________ is a political technique when several individuals agree that they will support each other on issues of mutual interest creating strength in numbers for a cause.

Question 36

The management function of control focuses on the effective supervision of employees.