Deck 28: Business Process Management

Question 1

A(n)________ is a collection of data.

A)inventory
B)repository
C)data flow
D)role

Answer 1

B

Question 2

A customer's credit is checked before checking availability of goods in order to ________.

A)increase the rate of credit approval of customers
B)arrange for the special terms requested
C)prevent the wastage of shipping-verification labour
D)align the processes with organisational goals

Answer 2

C

Question 3

Which of the following steps is the most appropriate,if a company decides to accept more risk and sell to companies with lower credit scores?

A)approval of the special terms before checking the credit
B)implementing different ways of checking credit
C)modifying the credit checking process
D)shipping the inventory directly from the manufacturer,to lower the credit

Answer 3

A

Question 4

Business process management (BPM)cannot be applied for nonprofit organisations.

Question 5

Give an example to illustrate how business processes fail to work when misaligned with the organisation's goals.

Question 6

In which of the following types of BPM scopes does problem resolution occur via committee and policy?

A)inter-enterprise
B)departmental
C)enterprise
D)functional

Question 7

Which of the following is the first step in processing a purchase order?

A)checking customer credit
B)approving special terms
C)preparing quotation
D)verifying availability

Question 8

Which of the following is the first step in the business process management (BPM)cycle?

A)creating system components
B)assessing business process effectiveness
C)creating models of business processes
D)implementing the needed business processes

Question 9

How can a change in customers,product lines,and supply chains affect business processes?

Question 10

While processing a purchase order,if the customer's request for special terms is disapproved,the cost of checking availability and credit is wasted.

Question 11

In which of the following instances will a business continually be in crisis,dealing with one process emergency after another?

A)when the organisation plans to develop the business process
B)when an organisation actively seeks to change business processes
C)when the organisation plans to update its business process
D)when the organisation waits and lets the need for change just happen to them

Question 12

A business process is a network of activities,repositories,and data and sequence flows that interact to accomplish a business function.

Question 13

Which of the following statements is true about the relationship between business processes and information systems?

A)All the elements of an IS are a part of the organisation's business processes.
B)An IS in an organisation is used by only one business process.
C)Every activity in a business process is a component of an IS.
D)Business processes and information systems have the same purpose.

Question 14

In which of the following situations may credit checking be the first step in the procedure of processing an order?

A)during a merger
B)during an amalgamation
C)during recession
D)during an acquisition

Question 15

Which of the following is an example of a departmental scope?

A)enterprise resource management
B)customer relationship management
C)supply chain management
D)accounts payable

Question 16

The credit-check process is independent of the inclusion or exclusion of new categories of customers.

Question 17

A substantial change in the business environment,like the onset of a recession,might mean that checking credit becomes unnecessary.

Question 18

A company stops stocking an item but procures it directly from the manufacturer.This implies that the company has made a change in its ________.

A)credit policy
B)product line
C)supply chain
D)distribution structure

Question 19

Organisations can plan to develop and modify business processes,in which case the business will continually be in crisis,dealing with one process emergency after another.

Question 20

Describe business process management (BPM)in brief.

Question 21

An information system that processes a particular database will be used by only one business process.

Question 22

An application that works for the business processes developed initially is likely to include functions that will cater to business processes designed in the future.

Question 23

Which of the following statements is true about choosing whether to develop information systems or business processes first?

A)If an information system is built after the creation of business processes,other business processes that use the same IS can be integrated easily.
B)If business processes are built after the IS development process,activities that are not part of the IS may not be considered.
C)If an information system is built first,the development team should determine the requirements by itself.
D)For a business process that is being constructed,building an IS after creating the business process is likely to cause problems.

Question 24

A business process need not use just one information system.

Question 25

An advantage of an ERP system is that to implement it,an organisation must attempt to do everything at once.

Question 26

Which of the following statements is true about designing,creating,and implementing a new business process?

A)Resolution of implementation problems is easier for enterprise processes.
B)During the system development process,there is a risk that the technology may change.
C)Computer simulation of alternative processes is inexpensive.
D)Process changes that don't work can be undone easily.

Question 27

The difficulty of creating the as-is process diagram depends on the sophistication of the organisation.

Question 28

If employees are already using an IS,one way of adjusting role resources is to improve the information system so as to facilitate the new process.

Question 29

Creating computer programs and designing databases in-house is more affordable than buying off-the-shelf software.

Question 30

Business processes and information systems overlap.

Question 31

Some business processes consist of activities that do not involve information systems.

Question 32

A procedure is a component of an information system and is embedded within a process activity.

Question 33

An application that includes business processes as part of the package requires time for integration and training.

Question 34

The relationship of information systems and business processes is always one-to-many.

Question 35

Which of the following statements is true of process problems?

A)The task of solving a process problem is ideally given to systems analysts.
B)Business analysts prefer to use process schematics instead of Business Process Modeling Notation.
C)When a business process has simply evolved,it's possible that no one knows the entire process.
D)An as-is diagram for business processes exists in all organisations.

Question 36

The resolution of implementation problems can be difficult for enterprise and inter-enterprise processes because there is no recognised authority to enforce solutions.

Question 37

ERP vendors do not include business processes as a part of the software package.

Question 38

Business processes and information systems are synonymous terms.

Question 39

Both information systems and business processes can be purchased off-the-shelf.

Question 40

What are the three principles that relate business processes and information systems?