Deck 11: Information Systems Management

Question 1

Which of the following staff functions is at the top most of a typical senior-level reporting relationship?

A)Chief Information Officer
B)Chief Financial Officer
C)Chief Technology Officer
D)Chief Operating Officer

Answer 1

D

Question 2

The ________ group investigates new information systems and determines how the organisation can benefit from them.

A)outsourcing relations
B)operations
C)technology
D)development

Answer 2

C

Question 3

In organisations that operate significant nonaccounting information systems,such as manufacturers,a reporting arrangement wherein the CIO reports to the ________ is more common and effective.

A)CSO
B)CFO
C)CEO
D)CTO

Answer 3

C

Question 4

The CTO heads the ________ group in the IS department.

A)technology
B)operations
C)trading and sales
D)outsourcing relations

Question 5

Protection of information assets is a major function of the information systems department.

Question 6

The IS department's principal manager is the ________.

A)CTO
B)CEO
C)CIO
D)COO

Question 7

The development group in a company's IS department is staffed primarily by programmers,test engineers,technical writers,and other development personnel.Based on this information,which of the following is likely to be true?

A)The company has negotiated outsourcing agreements with other companies.
B)The company develops programs in-house.
C)The company contracts work to other companies.
D)The company uses licensed software.

Question 8

An organisation that wishes to leverage the power of social media and elastic cloud opportunities to help accomplish its goals and objectives should ideally turn to the ________ group within its IT department for information.

A)operations
B)development
C)technology
D)data administration

Question 9

The ________ group manages the computing infrastructure,including individual computers,in-house server farms,networks,and communications media.

A)development
B)outsourcing relations
C)technology
D)operations

Question 10

________ is another,more common title given to the director of computer services.

A)CTO
B)CEO
C)COO
D)CIO

Question 11

Which of the following would be a responsibility of a small-scale project manager?

A)initiate,plan,manage,monitor,and close down projects
B)help users solve problems,provide training
C)advise CIO,executive group,and project managers on emerging technologies
D)develop test plans,design and write automated test scripts,and perform testing

Question 12

In organisations where primary information systems support only accounting and finance activities,a reporting arrangement wherein the CIO reports to the ________ is practical.

A)CFO
B)CTO
C)CEO
D)COO

Question 13

A ________ performs a wide range of activities such as programming,testing,database design,communications and networks,project management,and so on,and is required to have an entrepreneurial attitude.

A)consultant
B)database administrator
C)small-scale project manager
D)systems analyst

Question 14

The ________ group's purpose is to protect information assets by establishing standards and management practices and policies.

A)outsourcing relations
B)data administration
C)development
D)operations

Question 15

A ________ monitors,maintains,fixes,and tunes computer networks.

A)technical writer
B)network programmer
C)network administrator
D)PQA test engineer

Question 16

Which of the following sentences is true for the development group of an IS department?

A)The size and structure of the group depends on whether programs are developed in-house or outsourced.
B)This group plays a major role in organisations that have negotiated outsourcing agreements with other companies to provide equipment,applications,or other services.
C)An important function of this group is to monitor user experience and respond to user problems.
D)The purpose of this group is to protect data and information assets by establishing data standards and data management practices and policies.

Question 17

The ________ group within the IS department manages the process of creating new information systems as well as maintaining existing information systems.

A)development
B)technology
C)operations
D)data administration

Question 18

A ________ designs and writes computer codes.

A)systems analyst
B)technical writer
C)programmer
D)business analyst

Question 19

Which of the following is a responsibility of a systems analyst?

A)advising the CIO on emerging technologies
B)managing the IT department
C)determining system requirements
D)monitoring and fixing computer networks

Question 20

If a company's IS-related programs are not developed in-house,then the development group of the IS department will be staffed primarily by ________.

A)test engineers
B)programmers
C)technical writers
D)systems analysts

Question 21

The IS department is responsible for adapting infrastructure and systems to the new business goals.

Question 22

Explain the functions of the development group within a firm's IS department.

Question 23

The operations group within the IT department may include programmers,test engineers,and technical writers.

Question 24

What are the major functions of the information systems department?

Question 25

A salesperson's responsibility is to design and write computer programs.

Question 26

What is the typical structure of an organisation's IS department?

Question 27

Information technology concerns the products,techniques,procedures,and designs of computer-based technology.

Question 28

An important function of the development group within the IS department is to monitor user experience and respond to user problems.

Question 29

Large-scale project managers require deeper project management knowledge than small-scale managers.

Question 30

The responsibilities of the CIO are the same as those of the CTO.

Question 31

The size and structure of the development group depends on whether programs are developed in-house.

Question 32

IT must be placed into the structure of an IS before an organisation can use it.

Question 33

A systems analyst monitors,fixes,and tunes computer networks.

Question 34

A technical writer writes program documentation,help-text,procedures,job descriptions,and training materials.

Question 35

Compare the role of the chief information officer (CIO)and the role of the chief technology officer (CTO).

Question 36

A user support representative installs software and repairs computer equipment.

Question 37

It is the CTO's responsibility to identify new technologies relevant to the organisation.

Question 38

The structure of the IS department typically remains unchanged among organisations.

Question 39

A database administrator's responsibility is to design and write automated test scripts.

Question 40

The purpose of the data administration staff is to protect data and information assets by establishing data standards and data management practices and policies.

Question 41

Organisations outsource projects to engage its management team in their free time.

Question 42

________ refers to the leasing of hardware with pre-installed operating systems.

A)Platform as a Service
B)Software as a Service
C)IaaS cloud hosting
D)Outsourcing

Question 43

The membership of a steering committee is determined by the CEO and other members of the executive staff.

Question 44

A(n)________ committee is a group of senior managers from the major business functions that works with the CIO to set the IS priorities and decide among major IS projects and alternatives.

A)enforcement
B)steering
C)administrative
D)disciplinary

Question 45

Which of the following is an advantage of outsourcing information systems?

A)The long-term costs may exceed long-term benefits.
B)The vendors can gain significant knowledge of the outsourcing company.
C)An outsourcing company is typically in complete control of the process.
D)It can be an easy way to gain expertise otherwise not known.

Question 46

In ________,hardware and both operating system and application software are leased.

A)SaaS
B)outsourcing
C)PaaS
D)IaaS cloud hosting

Question 47

________ is the process of hiring another organisation to perform a service.

A)Insourcing
B)Outsourcing
C)Crowdsourcing
D)Open-sourcing

Question 48

Explain the advantages to the management in outsourcing information systems.

Question 49

Which of the following is a risk of outsourcing information systems?

A)Vendors can gain access to critical knowledge of the outsourcing company.
B)Vendors are not subject to a contractual agreement with the outsourcing company.
C)The long-term costs of information systems are outweighed by their benefits.
D)Organisations opting for outsourcing cannot gain economies of scale.

Question 50

IS infrastructure is known to be very malleable.

Question 51

Gaining economies of scale is an advantage of outsourcing.

Question 52

It is impossible to outsource an entire business function.

Question 53

Which of the following is true of the alignment between information systems and organisational strategies?

A)Information systems must evolve with the changes made in the organisational strategies.
B)Maintaining the alignment between information systems and strategies is a final process.
C)The information systems infrastructure can be easily influenced by the strategic changes.
D)Integrating different information systems applications with organisational strategies is inexpensive.

Question 54

What are the responsibilities of the technology office of a firm's IS department?

Question 55

What are the different functions in planning the use of information systems?

Question 56

Describe the responsibilities of a systems analyst,a computer technician,and a network administrator.

Question 57

For service oriented outsourcing,the vendor is in the driver's seat.

Question 58

Information systems must be aligned with an organisation's ________ to help it accomplish its goals and objectives.

A)culture
B)reporting structure
C)departments
D)competitive strategy

Question 59

New information systems must be consistent with an organisation's goals and objectives.

Question 60

The purpose of an information system is to help the organisation accomplish its goals and objectives.

Question 61

The potential loss of intellectual capital is a concern related to outsourcing.

Question 62

Acquiring licensed software is a form of outsourcing.

Question 63

Explain the rights of information systems users.

Question 64

Outsourcing has made in-house IS/IT functions obsolete.

Question 65

Microsoft's Azure is an example of SaaS.

Question 66

Implementation risk is increased by outsourcing IS services.

Question 67

A user has the right to obtain the necessary computing resources to perform his or her work efficiently.

Question 68

Knowledge of the responsibilities and duties of the IS department helps one become a better consumer of the IS department's services.

Question 69

Each outsource vendor has its own methods and procedures for its services.

Question 70

It is a user's responsibility to install patches and fixes when asked to do so.

Question 71

The rights of an information systems user depend on the purpose of the system's usage.

Question 72

Explain the responsibilities of information systems users.

Question 73

Which of the following is a right of a user of information systems?

A)expecting hand-holding for basic operations
B)contributing to requirements for new system features and functions
C)receiving repetitive training and support for the same issues
D)making hardware modifications to your computer as you see fit

Question 74

Unless the contract requires otherwise,an outsource vendor can choose the technology that it wants to implement.

Question 75

In the context of right to reliable network and Internet services,reliable means one that can be processed without problems almost all the time.

Question 76

As a user of IS,an employee has a responsibility to avoid ________.

A)unauthorised hardware modifications
B)backup procedures
C)applying software patches
D)changing system password frequently

Question 77

Which of the following is a responsibility of an information systems user?

A)receiving repetitive support for the same issue
B)expecting hand-holding for basic operations
C)following security and backup procedures
D)making unauthorised hardware modifications

Question 78

When a company outsources a system,it has complete control over prioritising software fixes.

Question 79

IS users have the rights to receive effective training in a format convenient to the user.

Question 80

Parting business with an outsource vendor is exceedingly risky.