Deck 7: Organisations and Information Systems

Question 1

Which of the following statements is true of workgroup information systems?

A)Workgroup information systems that support a particular business function are called personal information systems.
B)Workgroup information systems typically support 10 to 100 users.
C)The users of workgroup information systems are defined by levels of security authorisation.
D)Workgroup information systems that support a particular department are called enterprise information systems.

Answer 1

B

Question 2

Information silos help in resolving any problem that may arise due to isolated information systems.

Answer 2

False

Question 3

Workgroup information systems that support a particular department are called personal information systems.

Answer 3

False

Question 4

Enterprise information systems are information systems that span an organisation and support activities of people in multiple departments.

Question 5

The solutions to problems in an enterprise system usually involve more than one enterprise.

Question 6

Enterprise information systems are information systems that are shared by two or more independent organisations.

Question 7

In the case of workgroup information systems,problems are resolved by contract and litigation.

Question 8

Which of the following is most likely to make use of an inter-enterprise information system?

A)drug salespersons
B)physician partnerships
C)PRIDE systems
D)hospitals

Question 9

Personal information systems are most likely to be used by ________.

A)physician partnerships
B)hospitals
C)pharmaceutical salespersons
D)PRIDE systems

Question 10

Functional information systems are information systems used by a single individual.

Question 11

Personal information systems generally support around 10 users.

Question 12

Which of the following statements is true of enterprise information systems?

A)They are information systems that are shared by two or more independent organisations.
B)Enterprise information systems typically support less than 100 users.
C)They are called personal information systems if they support a particular business function.
D)The solutions to problems in these systems usually involve more than one department.

Question 13

Which of the following is a characteristic of workgroup information systems?

A)1000s of users
B)isolated problems
C)informal procedures
D)resistance to change

Question 14

The contact manager in an iPhone is an example of a personal information system.

Question 15

Which of the following statements is true of personal information systems?

A)Personal information systems that support a particular department are called workgroup information systems.
B)Personal information systems have only a single user and so procedures are not documented or formalised.
C)Adapting to changes in personal information systems is extremely difficult and time consuming.
D)The solutions to problems in a personal information system usually involve more than one department.

Question 16

Enterprise information systems typically have hundreds to thousands of users.

Question 17

Inter-enterprise information systems are information systems that are shared by two or more independent departments within an organisation.

Question 18

________ are systems that are shared by two or more independent organisations.

A)Inter-enterprise information systems
B)Workgroup information systems
C)Enterprise information systems
D)Personal information systems

Question 19

Physician partnerships most likely use ________.

A)inter-enterprise information systems
B)departmental information systems
C)enterprise information systems
D)workgroup information systems

Question 20

Which of the following is a characteristic of enterprise information systems?

A)They typically have hundreds to thousands of users.
B)They are shared between two or more independent organisations.
C)They do not document procedures since the procedures are simple and informal.
D)They are highly open to change.

Question 21

Information silos arise when entities at one organisational level in a company create information systems that meet only their particular needs.

Question 22

Which of the following is an information systems application that supports the sales and marketing department in an organisation?

A)lead generation
B)HR planning
C)recruiting
D)compensation management

Question 23

Which of the following departments in an organisation is supported by information systems applications such as recruitment and compensation?

A)accounting department
B)human resources department
C)customer service department
D)operations department

Question 24

Sales forecasting and brand management are information systems applications that support an organisation's ________.

A)sales and marketing department
B)customer service department
C)accounting department
D)human resources department

Question 25

________ is an information systems application that supports the human resources department in an organisation.

A)Compensation
B)Financial reporting
C)Lead tracking
D)Sales forecasting

Question 26

A(n)________ exists when data are isolated in separated information systems.

A)information silo
B)viral hook
C)mashup
D)walled garden

Question 27

Explain inter-enterprise information systems.

Question 28

Which of the following is a problem posed by information silos?

A)A lot of file space is wasted.
B)Data cannot be duplicated.
C)The interdependence between various information systems applications increases.
D)There is a lack of integrated enterprise information.

Question 29

Budgeting and treasury management are information systems applications that support an organisation's ________.

A)customer service department
B)accounting department
C)human resources department
D)manufacturing department

Question 30

Which of the following statements is true of business process reengineering?

A)It is a very expensive process.
B)Due to its streamlined process,it requires no expertise.
C)When combined with ERP,it has a 100 percent success rate.
D)It is a very fast process and is easy to carry out.

Question 31

Explain workgroup information systems.

Question 32

The problems posed by information silos ultimately lead to ________.

A)diminishing marginal returns
B)reduced organisational innovation
C)diseconomies of scope
D)increased costs for an organisation

Question 33

The major issue caused by information silos is wasted file space.

Question 34

________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems.

A)Business process reengineering
B)Business process outsourcing
C)Business process interoperability
D)Business process management

Question 35

Information silos arise as a result of ________.

A)data being isolated in systems that are separated across different organisational levels
B)data integration across several information systems within an organisation
C)the sharing of an inter-enterprise information system with several organisations
D)too many users depending on a single enterprise-wide information system

Question 36

Information silos can result in increased cost for an organisation.

Question 37

What are enterprise information systems?

Question 38

What are personal information systems?

Question 39

EAI refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems.

Question 40

When an organisation has inconsistent duplicated data,it is said to have a data integrity problem.

Question 41

During which of the following phases of the customer life cycle does win-back processes categorise customers according to value?

A)marketing
B)relationship management
C)customer acquisition
D)churn

Question 42

What is business process reengineering?

Question 43

Which of the following is a function of EAI?

A)It manages all the interactions with customers,from lead generation to customer service.
B)It is used to forecast sales and to create manufacturing plans to meet those forecasts.
C)It enables a gradual move to ERP.
D)It creates information silos by departmentalising applications.

Question 44

What problems do information silos cause?

Question 45

Enterprise resource planning (ERP)helps in ________.

A)consolidating business operations into a single,consistent,computing platform
B)managing all the interactions with customers
C)connecting several enterprises within the same industry
D)providing layers of software that connect applications together

Question 46

The first phase in the customer life cycle involves ________.

A)attempting to win back high-value customers
B)sending messages to target audiences to attract customer prospects
C)converting prospects into customers who need to be supported
D)increasing the value of existing customers by selling more products to them

Question 47

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

A)Rich internet application (RIA)
B)Enterprise resource planning (ERP)system
C)Enterprise integration application (EAI)
D)Customer relationship management (CRM)system

Question 48

________ is the worldwide leader of ERP vendors.

A)EAI
B)SCM
C)SAP
D)TQM

Question 49

Which of the following statements is true of EAI?

A)EAI software can be configured to automatically make conversions needed to share data among different systems.
B)A disadvantage of the EAI software is the lack of metadata files that describe where data are located.
C)EAI makes use of a centralised database that acts as a "virtual integrated database" for users to process.
D)The layers of EAI software prevent existing applications from communicating with each other.

Question 50

Business process reengineering is extremely fast and economical.

Question 51

What are information silos?

Question 52

How can organisations solve the problems posed by information silos?

Question 53

Which of the following statements is true of customer relationship management (CRM)systems?

A)A major disadvantage of these systems is a lack of consistency in data.
B)They incorporate accounting,manufacturing,inventory,and human resources applications.
C)They are applications used for consolidating business operations into a single,consistent,computing platform.
D)They vary in the degree of functionality they provide.

Question 54

When prospects become customers who need to be supported,the organisation is in the ________ phase of the customer life cycle.

A)marketing
B)customer engagement
C)customer acquisition
D)relationship management

Question 55

ERP was originally used in the ________ domain.

A)accounting
B)human resources
C)manufacturing
D)customer support

Question 56

Inherent processes are ________.

A)time-consuming business processes that involve substantial investment
B)predesigned procedures for using software products
C)the set of procedures that help companies implement business process reengineering
D)business process reengineering techniques with low success rates

Question 57

Which of the following is a component of relationship management?

A)converting prospects into customers who need to be supported
B)positioning products in the minds of customers through promotional strategies
C)increasing the value of existing customers by selling them more products
D)sending messages to target audiences to attract customer prospects

Question 58

Which of the following statements is true of inherent processes?

A)Inherent processes are almost always a perfect fit.
B)Inherent processes are expensive and time-consuming.
C)Inherent processes provide an alternative to business process reengineering.
D)Organisations cannot license the software used in inherent processes.

Question 59

________ is the last phase in the customer life cycle.

A)Customer acquisition
B)Relationship management
C)Marketing
D)Churn

Question 60

Which of the following statements is true about ERP?

A)ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.
B)Enterprise resource planning (ERP)is also referred to as enterprise application integration (EAI)due to its highly efficient integration properties.
C)ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.
D)The two major components of ERP systems are manufacturing applications and inventory applications.

Question 61

Inherent processes save organisations from expensive and time-consuming business process reengineering.

Question 62

The development of steering groups is an effective solution for resolving the process issues of an enterprise system.

Question 63

Unlike departmental systems in which a single department manager is in charge,enterprise systems have no clear boss.

Question 64

Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps involved in the process.

Question 65

The first phase of the customer life cycle is marketing.

Question 66

EAI connects system "islands" via a new layer of software.

Question 67

The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.

A)lack of resources within a company to handle the implementation of the system
B)resistance from a company's employees to changes in existing systems
C)lack of variety in the enterprise systems currently being sold in the market
D)need for encrypting a company's data before an enterprise system can use the data

Question 68

One of the reasons why people fear change is because it threatens their self-efficacies.

Question 69

ERP is used to consolidate business operations into a single,consistent,computing platform.

Question 70

SAP is the worldwide leader of ERP vendors.

Question 71

An inter-enterprise PRIDE system is also referred to as a distributed system.

Question 72

Self-efficacies are a person's belief that he or she can be successful at his or her job.

Question 73

The last phase of the customer life cycle is relationship management.

Question 74

CRM systems vary in the degree of functionality they provide.

Question 75

________ is a major issue faced by companies when implementing enterprise systems.

A)The failure of applications to communicate and share data with each other
B)The failure to incorporate accounting and human resource applications
C)The gap between the requirements of an organisation and the capabilities of an application
D)The lack of a centralised database where important data such as metadata can be stored

Question 76

EAI is used to forecast sales and to create manufacturing plans to meet those forecasts.

Question 77

Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.

A)distributed systems
B)integrated systems
C)business intelligence systems
D)departmental information systems

Question 78

When implementing new enterprise systems in a company,process issues that may arise can be effectively resolved by ________.

A)encouraging entities at different organisational levels to create separate information systems
B)giving the responsibility of resolving issues to the company's CEO
C)bringing into the company conciliators or arbitrators to sort the issues
D)developing committees and steering groups for process management

Question 79

________ is a person's belief that he or she can be successful at his or her job.

A)Self-actualisation
B)Extroversion
C)Self-efficacy
D)Conscientiousness

Question 80

Most organisations today create their own enterprise systems from scratch.