Deck 12: Management of Human Resources

Question 1

Internal factors that affect the wage mix include

A) collective bargaining.
B) cost of living.
C) area wage rates.
D) worth of the job.

Answer 1

D

Question 2

The determination of the appropriate number of employees needed by the operation for the work that needs to be done is referred to as

A) scheduling.
B) staffing.
C) labor control.
D) productivity assessment.

Answer 2

B

Question 3

The 360 degree evaluation technique includes

A) evaluation only by those who supervise the employee.
B) evaluations by those who report to the employee and those who supervise the employee.
C) evaluations by peer employees, those who report to the employee, and those who supervise the employee.
D) evaluations by peer employees, those who report to the employee, and those who supervise the employee in addition to the employee's self evaluation.

Answer 3

C

Question 4

A discretionary work schedule that allows employees to select their starting time is termed

A) flex-time.
B) compressed work week.
C) task contracting.
D) staggered scheduling.

Question 5

Which of the following requires that employers analyze their work force and develop a plan of action to correct areas of past discrimination?

A) Affirmative Action
B) Equal Employment Opportunity
C) Equal Pay Act
D) Wagner

Question 6

The Family and Medical Leave Act

A) mandates equal pay for equal work regardless of medical condition.
B) prohibits discrimination based on pregnancy, childbirth or related conditions.
C) requires employers to give paid sick leave benefits to full-time employees.
D) gives employees up to 12 weeks of unpaid and job-protected sick leave.

Question 7

When an arbitrator is called in to hear a grievance, which of the following will occur?

A) The arbitrator will attempt to get both parties to communicate, but has no power to force a settlement.
B) The arbitrator will offer compromise solutions and either party can choose whether to accept or refuse the solution offered.
C) The arbitrator will meet separately with both parties and negotiate a compromise.
D) The arbitrator will hear both parties and issue a decision which both parties must accept because an arbitrator's decision is binding.

Question 8

The negotiation between management and the union on the terms of employment is termed _____________.

A) collective bargaining
B) labor relations
C) dram shop
D) featherbedding

Question 9

The abbreviation, FTE, stands for _____________.

A) full time employees
B) full time equivalents
C) frequently-used temporary employees
D) foodservice training exams

Question 10

The action brought against an employee who fails to conform to the policies or rules of an organization is termed _____________.

A) law suit
B) discipline
C) performance appraisal
D) grievance

Question 11

Employees who work the noon meal, have a few hours off, and then return to work the evening meal are said to be on

A) relief scheduling.
B) temporary scheduling.
C) meal equivalent scheduling.
D) split shift scheduling.

Question 12

The Americans with Disabilities Act requires that

A) all persons with disabilities who apply for a job be hired.
B) equal consideration be given to disabled applicants who meet job qualifications.
C) persons with disabilities who meet some but not all qualifications must be hired.
D) special accommodations must be made for all persons with disabilities who apply.

Question 13

Giving employees more decision-making power related to their job is an example of

A) job enlargement.
B) job enrichment.
C) job design.
D) job analysis.

Question 14

Which of the following is considered the most critical step in the hiring process?

A) recruitment
B) background check
C) hiring decision
D) orientation

Question 15

Which of the following federal laws established the right of a union to be the exclusive bargaining agent for all workers in a bargaining unit?

A) Wagner Act
B) Taft-Hartley Act
C) Norris-LaGuardia Act
D) Landrum-Griffin Act

Question 16

The productivity ratio, meals per labor hour, is calculated by dividing

A) total labor hours by the number of meals served.
B) total payroll cost by meals served per day.
C) total meals served by the total payroll cost.
D) meals served per day by labor hours for that day.

Question 17

Asking an applicant to describe how they would handle a situation with an employee who is consistently late for work is an example of using which type of interviewing?

A) behavioral
B) stress
C) closed ended questioning
D) situational

Question 18

The process of obtaining information about jobs by determining what the duties and tasks or activities of those jobs are is termed _____________.

A) job description
B) organization chart
C) job analysis
D) job specification

Question 19

Which of the following is typically NOT found in a job description?

A) Pay rate for the position.
B) Title of the position.
C) Qualifications needed to perform the job.
D) The working conditions of the job.

Question 20

The local school foodservice operation served lunch to 2000 students; a total of 50 labor hours were required to serve the meals; labor costs per hour were $6.00. The labor cost per meal was _____________.

A) $.15
B) $.30
C) $6.66
D) $40.

Question 21

The ratio of output to input is termed productivity.

Question 22

The federal law that forbids discrimination on the basis of race, color, religion, sex, or national origin is the Taft-Hartley Act.

Question 23

The technique of having an employee record what they are doing at predetermined periods of time is termed occurrence sampling.

Question 24

A Methodist church that requires that all candidates for the position as pastor be of the Methodist religion is not discriminating based on religion because religion is considered ______________________________ for that position.

Question 25

An employee who works a 12 hour shift will be paid overtime, if the company uses the 0/40 guideline for paying overtime.

Question 26

Which of the following is not an example of a benefit?

A) paid vacation time
B) paid health insurance
C) workman's compensation payments
D) overtime pay

Question 27

Payment of a minimum wage was introduced by which of the following acts?

A) Fair Labor Standards Act.
B) Equal Pay Act.
C) Worker Adjustment and Retraining Act.
D) Civil Rights Act.

Question 28

Discrimination based on which of the following is not included in the Civil Rights Act (and amendments to the act)?

A) national origin
B) pregnancy
C) gender
D) age

Question 29

Asking a candidate for a cook position to complete a math test is an example of which type of testing?

A) cognitive aptitude
B) psychomotor ability
C) graphoanalysis
D) genetic

Question 30

Uncontrolled overtime can result in reduced payroll costs per meal.

Question 31

The interview session where the interviewer asks the same specific questions of all interviewees is termed a structured interview.

Question 32

Employers are expected to make reasonable accommodations, if needed, to facilitate the work of a disabled person hired for a position.

Question 33

A performance appraisal instrument that uses a scale with terms ranging from very poor to very good to evaluate performance is using which type of scale?

A) behaviorally anchored
B) critical incident
C) graphic rating
D) management by objectives

Question 34

A manager can refuse to pay overtime to an employee if that employee did not have managerial approval in advance to work more than the scheduled hours for that day.

Question 35

A change in job assignment to a job at a higher level in the organization is termed a _____________.

Question 36

Performance appraisal is a meeting between an employee and his/her supervisor to discuss strengths and weaknesses in the employee's performance.

Question 37

Title VII of the Civil Rights Act prohibits Quid pro quo and hostile work environment harassment.

Question 38

Validity refers to the accuracy of an employment test's results.

Question 39

____________ is defined as the differences in demographic characteristics among individuals such as age, sex, race, religion, culture, age, national origin, and lifestyle.

Question 40

The Family Medical Leave Act grants employees up to 12 weeks of job-protected, unpaid leave to care for a family member who is ill. 141

Question 41

Noncash compensation given to employees by their employer as part of their employment is termed _______________.

Question 42

. A ______________ represents union employees in their relations with their supervisors

Question 43

The length of employment at a particular institution is termed __________.