Deck 8: Communication

Question 1

Communication is the process by which information is exchanged between individuals through a common system of symbols,signs,or behavior.

Answer 1

True

Question 2

Storytelling is largely an ineffective means of communication as receivers perceive the senders to be largely unable to control the process.

Answer 2

False

Question 3

Though employees seem more satisfied when their company communicates with them about issues that impact them,effective communication does little to improve the firm's market value.

Answer 3

False

Question 4

In the communication process,noise is found only in the external environment of the communication situation.

Question 5

Men like to ask questions before starting a project; women just "jump right in."

Question 6

Selective perception is the personal filtering of what we see and hear so as to suit our own needs.

Question 7

Men tend to focus more on data in their communications,while women focus on intuition.

Question 8

Research indicates that communication ability is related to a manager's performance.

Question 9

The best approach to delivering bad news in the workplace,such as a downsizing decision,is a written one like e-mail.

Question 10

There are two types of communication in organizations: verbal and written.

Question 11

Listening is an art,not a skill,and thus individuals cannot be trained to be better listeners.

Question 12

Crucial conversations are discussions where the stakes are high,so opinions need to be in line with the majority in the group.

Question 13

Nancy goes to work at her job at the university after the December holiday break.She opens her email and finds 312 emails after her vacation.Nancy is experiencing information overload.

Question 14

The phrase,"You had better…" is a communication freezer because it is somewhat threatening.

Question 15

Filtering,emotional disconnects,and lack of credibility are all barriers to effective communication.

Question 16

The EEOC is an acronym for the Equal Employment Opportunity Commission in the Human Resource area.

Question 17

The word or term "secretary" is an example of biased language.

Question 18

The sender in the communication process is totally responsible for successful,effective communication between the sender and receiver.

Question 19

Deficient interpersonal communication was a factor in 70-80% of all accidents over the past 20 years.

Question 20

The communication process is very complex,and thus presents almost insurmountable challenges to understanding and controlling it.

Question 21

Verbal communication is largely asynchronous.

Question 22

A face-to-face information channel is high in information richness.

Question 23

Proxemics suggests that standing at an intimate distance to a colleague increases communication effectiveness.

Question 24

Communication methods and forms differ little across cultures.

Question 25

People speak much faster than they hear words.

Question 26

Written and verbal communication tends to seek,give,or exchange information.

Question 27

The sentence construction of the "Isn't it?" question we ask in the United States is confusing for non-native speakers.

Question 28

Communication flows upward,downward,and laterally in an organization,but it is not possible for communication to flow diagonally.

Question 29

People are not happy when something unexpected happens,but they are less upset when things are somewhat hidden.

Question 30

If I emphasize the word "Max" in the following sentence,"I did not tell Max you were late," it could suggest that I might have implied it to anyone listening.

Question 31

Written communication is best utilized when the ideas are simple.

Question 32

In crisis situations,it is extremely important that an executive be the spokesperson for the firm.

Question 33

There are cultural differences in the use of nonverbal communication elements like body language and facial expression.

Question 34

In China,as in the United States,direct eye contact is important in a communication situation.

Question 35

Written communication is the most often used form of communication in business.

Question 36

A nonverbal gesture,like the "OK symbol" made in the United States,could be offensive in another culture.

Question 37

A press release generally appears to be independent of its sender.

Question 38

Nonverbal communication is at least as important as verbal communication.

Question 39

The most information-rich communication channel is a formal written document like a report.

Question 40

In a business e-mail,using a subject line is often unnecessary as it may create unrealistic expectations about the message content.

Question 41

Martha's mom asks her to go to the grocery store for her.Martha agrees and heads upstairs to get ready.Before she leaves her house,she sits down at her desk to check her e-mail and receives a text message from her friend Nancy to turn on the television and see the story about their friend,Jill.As the story about Jill comes on,Martha's mom comes in and asks Martha to get her an eight-ounce can of diced tomatoes.Martha smiles at Mom and nods and listens to the story on television as she e-mails Sandra and picks up her phone to text Nancy.When Martha gets to the store,she heads to the tomato aisle and stands in front of the pureed tomatoes trying to remember if mom wanted an 8- or 16-ounce can.This scenario depicts which barrier to communication?

A)filtering
B)selective perception
C)semantics
D)information overload

Question 42

Which of the following statements about communicating downsizing decisions is INCORRECT?

A)Employee termination should be conducted in a standardized and consistent manner,so using e-mails is a highly acceptable technique.
B)The communication of employee termination decisions requires careful crafting of the message and its delivery.
C)Many firms have outsourced the employee termination process to third parties.
D)A number of new terms have been developed which attempt to convey the employee termination decision in a softer,more impersonal manner.

Question 43

Which of the following is not a barrier to communication?

A)filtering
B)intention of communication
C)selective perception
D)jargon

Question 44

The personal filtering of what we see and hear so as to suit our own needs is

A)filtering.
B)semantics.
C)selective perception.
D)information overload.

Question 45

In the communication process model,the task of translating an idea into words is called

A)decoding.
B)encoding.
C)medium.
D)noise.

Question 46

Martin is the financial director of the small business.He recently read a memo from one department presenting a new idea for a product.During the discussion on the item afterward,Martin kept focusing on the cost of producing and marketing that product.The barrier facing Martin in this scenario is

A)filtering.
B)selective perception.
C)emotional disconnects.
D)semantics.

Question 47

Communication fulfills all of the following organizational functions EXCEPT

A)transmitting information.
B)sharing emotions.
C)control.
D)coordination.

Question 48

Ariel was writing a paper at her laptop when the phone rang.She answered it but kept writing as she talked.It was a friend who needed an assignment that had been given last week.Ariel e-mailed her the assignment.A second e-mail just arrived from the friend,which said: "I said the assignment for Monday,this is Wednesday's." Ariel likely made the mistake because of the _________ in her communication situation.

A)message.
B)noise.
C)sender.
D)feedback.
A professor decides to save paper by posting her syllabus on the university's web-based course application program instead of printing it and handing it out during the first class.She sends an e-mail to all her students prior to the actual start of the course that reads,"Your syllabus is available on Courseweb.I will go over that syllabus during the first class but,since I am attempting to conserve paper,will not make a copy available to you.Students however,are welcome to print out their own copy of the syllabus."

Question 49

Jason received the sales report and noted how badly the southern sector performed.As he prepared the a presentation for the weekly executive meeting,Jason decided to focus his remarks on the northern and western sectors,which had record sales levels,and refrain from mentioning the southern numbers.This scenario focuses on the communication barrier of

A)filtering.
B)selective perception.
C)emotional disconnects.
D)semantics.

Question 50

If students try to go online to view the syllabus and the university's computer system keeps shutting down on them as they read the syllabus,the students are dealing with what aspect of the communication model?

A)message
B)medium
C)feedback
D)noise

Question 51

Research on communication indicates all of the following EXCEPT

A)Poor communication can lead to lawsuits.
B)Effective communication skills are the top skills sought by recruiters today.
C)Poor communication is seen as a causal factor in 70-80% of all accidents.
D)Although good communication helps retain effective performers,it does not increase a firm's market share.

Question 52

Which of the following statements about communication is correct?

A)Communication is the process by which information is exchanged between individuals,through a common system of symbols,signs or behavior.
B)Miscommunication is an annoyance,but seldom has serious consequences.
C)Between 10 and 20 percent of a manager's time is spent communicating.
D)Communication ability is particularly important in lower levels of organizations.

Question 53

Jason sent an email to his mother,"Ur never going 2 believe this.That prof gave me no credit for my paper.I h8 him." (with emoticons included).When his mother got the e-mail,it took her quite some time to decipher the message.Jason should have considered his audience when he _________ the message.

A)decoded
B)validated
C)received
D)encoded

Question 54

Which of the following is not a criterion that individuals may use in deciding whether or not to filter a message?

A)past experience
B)month of the year
C)emotional state,involvement with the topic and level of attention
D)knowledge and perception of speaker

Question 55

The email sent by the professor represents what aspect of the communication model?

A)feedback
B)noise
C)medium
D)decoding

Question 56

In this scenario,the professor has what role in the communication process?

A)receiver
B)medium
C)decoder
D)sender

Question 57

Which of the following statements about filtering information is INCORRECT?

A)Filtering is withholding information to manage a person's reactions.
B)Filtering prevents people from getting a complete picture of a situation.
C)People tend to filter downward communication more than upward communication.
D)To maximize the chances of sending effective communication,it is advisable to use multiple channels to send it.

Question 58

Given the above scenario,the students have what role in the communication process?

A)receiver
B)medium
C)decoder
D)sender

Question 59

The individual originating a message is called the

A)sender.
B)encoder.
C)receiver.
D)decoder.

Question 60

Students come to class and ask why they are not receiving syllabi.This question represents what aspect of the communication model?

A)noise
B)feedback
C)medium
D)message

Question 61

Storytelling is an effective form of communication for which of the following situations?

A)assigning tasks to an employee
B)explaining the benefit package changes to employees
C)orienting new employees to the company's culture
D)correcting an employee's approach to a project

Question 62

Anna is placing her workgroup's lunch order over the phone with the Pizza Shoppe.She is using what type of communication?

A)verbal
B)direct
C)nonverbal
D)written

Question 63

Listening

A)is an art,not a skill,and cannot be learned.
B)does not require close attention to the sender so multitasking is possible.
C)can be demonstrated to the sender by nonverbal signals like the nod of a head.
D)creates a bond between communicators,but does not increase communication flow or accuracy.

Question 64

Which of the following pieces of advice is not a tip to improve your listening habits?

A)Start by stopping.
B)Think about what you will say when the time comes.
C)Don't multitask during listening.
D)Empathize with the sender's viewpoint.

Question 65

All of the following would freeze a conversation EXCEPT

A)You think you have problems!
B)You are very skilled at that.
C)You're jealous.
D)You had better listen.

Question 66

Which of the following statements about communication barriers is correct?

A)men focus on intuition to make decisions,women on data.
B)a receiver who is emotionally upset still clearly receives communication from the sender.
C)there are very few words that inflame or insult people.
D)selective perception is a time saver,but it can lead to mistakes.

Question 67

A communication receiver who is preparing his comment or answer and not really listening to the sender is

A)using jargon.
B)using semantics.
C)biased.
D)rehearsing.

Question 68

Bill is speaking to a group of fellow marketing specialists at a national convention.He opens his presentation with a dumb blonde joke.Unfortunately,there is dead silence in the room.Bill did not fully address which barrier to communication in preparing his speech?

A)filtering
B)selective perception
C)lack of source familiarity or credibility
D)semantics

Question 69

Which of the following statements about storytelling is INCORRECT?

A)Storytelling helps construct common meanings for individuals in an organization.
B)The more frequently stories are shared in an organization,the lower the organizational commitment.
C)The greater the strength of the stories shared in an organization,the greater the organization commitment.
D)The higher quality story relayed by an entrepreneur,the greater the ability to secure capital for his firm.

Question 70

Which of the following would freeze a conversation?

A)giving praise
B)asking questions
C)empathizing with the other person
D)telling the other person what to do

Question 71

Which of the following statements about communication barriers is correct?

A)Employees are often eager to share bad news with those above them in an organization to get credit for discovering potential problems.
B)Jargon spoken between people from different areas and backgrounds helps them forge a professional bond.
C)Managers can use grapevine to send and receive messages.
D)Men often jump right into a project while women ask a lot of questions before beginning.

Question 72

Which of the following is not a type of communication?

A)verbal
B)direct
C)nonverbal
D)written

Question 73

Men and women tend to differ in their communication styles.Which of the following statements regarding those differences is correct?

A)Women focus more on competition in their communication; men on cooperation.
B)Women use metaphors from the home; men from work.
C)Women focus on intuition in communicating; men on data.
D)Men focus on requests in their communication; women on orders.

Question 74

Active listening involves

A)interrupting the message sender to clarify what she is saying.
B)giving partial attention to the sender so you can be thinking about your response.
C)refraining from asking senders any questions about their messages.
D)taking time to understand the points being made.

Question 75

Which of the following terms is an example to biased language?

A)salesman
B)cleaner
C)nurse
D)engineer

Question 76

The acronym SOX refers to what? If you are not clear,then you have been impacted by a communication barrier.Which one?

A)selective perception
B)lack of source familiarity or credibility
C)filtering
D)semantics

Question 77

Which of the following statements about workplace gossip is not correct?

A)Research finds that only a minimal amount of workplace communication occurs at the grapevine level.
B)Politically motivated employees use the grapevine to disseminate self-promoting information in the organization.
C)Employees trust their peers as a source of information.
D)Managers can control and manipulate the grapevine if they understand it.

Question 78

Maria is conducting a seminar on active listening.She is preparing a list of ways to improve one's active listening.Which of the following statements is not on her list?

A)To not be rude,do not ask questions of the sender.
B)Establish eye contact.
C)Pay attention to what is not said.
D)Be surprised.

Question 79

All of the following are rules for active listening EXCEPT

A)find areas of agreement with the speaker.
B)listen for feelings.
C)note all cues.
D)listen for message content.

Question 80

Which of the following statements about listening is correct?

A)Listening takes practice and concentration.
B)Managers listen up to 70% of their day.
C)Listening skills are related to promotions.
D)All of the above